Kuoni Reviews
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Reviews (22)
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Holiday booking assistance
I want to share about the amazing service I got when booking my holiday recently. There was this representative called Emma Gant who was so lovely and helpful. She made everything easy and stress-free with her professional and efficient approach. It was clear that she knew what she was doing and really cared about making sure customers had a good experience.
Med cruise and hotel stay
My family and I recently took a trip on a cruise around the Mediterranean and stayed in a hotel in Athens. To be honest, the hotel was a bit disappointing and the cruise ship felt more like a noisy construction site. We tried to raise our concerns with the company but they didn't really take responsibility, despite us shelling out a decent amount of money. They did offer some compensation, but it wasn't enough to make up for the overall disappointment of the trip.
Safari disappointment in Tanzania
My safari experience in Tanzania was a bit of a let-down to be honest. I had such a good time on the Taste of Kenya safari, so I had high expectations for Tanzania. But then things started going downhill when our driver/guide got sick in the Serengeti and ended up being sick outside the vehicle. It was pretty grim. We had to join another group for 2 and a half days, changing our "small group" safari into a "large group" one. This sudden switch caused some tension among the group and kind of ruined what should have been an amazing experience. I think it would have been nice if the company had apologised for the inconvenience.
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Holiday services
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