Oliver's Travels - Overall Rating based on 154 reviews
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Rouge Cottage
Delightful cottage in a beautiful corner of France.
Mallorca Villa
Blissful week of sun, sand and sangria at our Oliver’s Travels villa.
Peach Cottage
10/10 - will be booking again next year.
Chateau de Flora
Stunning chateau in a beautiful setting!
Chateau de Jaques
A step back in time to this historical chateau. Just beautiful.
Villa Monte Nero
Perfect holiday in a perfect villa. Just what the doctor ordered after the last 18 months!
Villa Shambhala
Blissful week!
Villa Juno
Wonderful week in a rural idyll. Fab views from the heated pool. Would recommend!
Vacation Home Rentals
Really awful experience, emails unanswered and now holiday cancelled without response!
Really awful experience travel booked for 2020 and rebooked for this year! Emailed when they said they were open to change booking again for this year heard nothing other than automated reply. Have sent several emails and nothing… then today just an email to say the holiday was cancelled and deposit lost! I’m so disappointed particularly as I booked upon recommendation! Will avoid in future expensive lesson learnt and will make sure I tell friends and family to avoid too! I totally get we are in unchartered waters and everyone needs to navigate as best they can but feel superbly let down.Darowen Barn, Wales
We are due to travel to Darowen Barn, Wales for our family christmas holiday this December 2020. Obviously we have paid our substantial deposit and our final balance payment is now due. As it stands we would be unable to spend christmas together at this cottage due to the rule of 6. However, Olivers Travels insist that we are still able to travel to the cottage even tho we would be a party of 8 adults, 2 children and 2 toddlers from 4 different households. They believe not attending the cottage to be "our choice" despite the governments rule of 6.
They point blank refuse to defer our date as we are not within a 6 week period which I find proposterous considering the current pandemic. They also point blank refuse to let us have our deposit in the form of vouchers to use at a time when we would be permitted to travel as a family of 12. Olivers Travels also refuse to let us pay our final balance payment 1 week before we are due to travel if travel is permitted. We became exetremely anxious about paying said final balance payment after receiving contradictory emails stating that our final balance payment could be refunded one minute, only to be offered the final balance payment back in bouchers the next.
This is the worst company I have dealt with for holiday booking refunds during the current COVID 19 pandemic. I have been shcked and appalled by their bullish attitude. Basically, pay your final balance payment NOW or lose everything! Utterly apalling. Their lack of customer service and flexibilty at this time is truly unbelievable. Surely a contract entered into and written before this pandemic is now void. A little bit of flexibility and understanding would have been very much appreciated at this difficult time.
We will never use this company to book a holiday again!Château booking
Oliver travels is appalling. Do not use them or book with them. I wish I had read reviews of them before I used them. I hope I can make as many people as aware of what a terrible company they are so no one else has to waste considerable sums of money. We paid for a French chateau in full, which we were due to stay at in May 2020 and were unable to travel due to Covid-19. They completely refused to refund us, even partially, despite us not staying at the property and obviously not creating any costs like cleaning, laundry, food etc. Every other travel company we had used went out of their way to help customers where as Oliver Travels are directly profiting from people during COVID.
I have seen this and I'm very worried. We are about to pay the remainder of a balance off to stay somewhere next August. We did ask to cancel and get deposit back as we had t omove the date twice due to covid. This wasn't possible. Is there any more advice?
I have seen this and I'm very worried. We are about to pay the remainder of a balance off to stay somewhere next August. We did ask to cancel and get deposit back as we had t omove the date twice due to covid. This wasn't possible. Is there any more advice?
Villa (same as below)
All now sorted with Oliver’s Travels. It came down to a misunderstanding and everything is now resolved. Was not helped with not being able to speak on the phone, but now Megan came to the rescue I am pleased with the outcome.
I am so pleased for you. My situation is almost identical to yours and despite trying to phone,leaving messages on Oliver’s Travels website and sending emails I get absolutely no response. Please,please can you let me know how you got managed to contact Megan.
Hi John, thank you for taking the time to leave this feedback. We've had a really tough time over the past year and a half. As you can imagine the whole industry has struggled with managing high volumes of change requests at such short notice. We're glad the situation was resolved by Megan and we hope to welcome you back in future.
Best regards,
Oliver's TravelsHoliday villa
Have never come across such a corrupt organisation as Oliver’s travels. We booked a villa in Croatia for end May. Oliver’s travels claim to be an agent, creating contracts between traveller (me) and villa owner. However what came to light when I asked for a refund due to the covid situation ( they flatly refused) is that the villa owner has confirmed to me directly that there is no contract between us (my agreement is with Oliver’s travels) and that Oliver’s travels have only paid him the deposit and not the balance as they consider the villa holiday cancelled. Oliver’s travels meanwhile say that the full amount was passed to the villa owner. Let’s hope CMA, trading standards and small claims courts take this disreputable company down.
My review for Oliver’s travels is zero stars all round but the web site won’t let me reflect that.We need to keep up the bad reviews on any forum available to save other unsuspecting buyers from these low life's
Oliver's my escape to boredom
Me and my wife always plan holidays in random and on my speed dial, Oliver's representatives be there to help me out there. We have been twice so far, once to Spain and once was 3 city tour. It was beautiful, their service regarding accomdation is something I have never saw. The places they choose are always remotely in the cities, less crowdy but beauitful , also cost-efficient.
Looking forward to next trip.My friends have booked a property for five couples at greta expense in La Spezia Italy for May. Because of the Coronavirus =questions the booking presented questions. Oliver's Travels were Oliver's Travels are only interested in income. Absolutely useless in their response to questions ("we are just a booking agency, you'll have to speak with the direct owners."). This is not acceptable. Do not, ever use this company!
They are shocking and the truth is they are even diddling the villa owners. They are a rogue company
Hi La Thompkins, thank you for being in touch. We and the property owners do value all feedback and appreciate the time you have taken to share your experience here.
Best regards,
Oliver's Travels
Review with most votes
Oliver's my escape to boredom
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