Wendy Wu Tours Reviews
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Reviews (21)
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'Jewels of Japan' tour
I've just returned from a tour that was a real let down, from beginning to end. The airport pick up was a disaster, the hotels were not up to scratch, the food was always cold and unappetising, and we were always rushing with no time to chill out. The journey to the airport at the end was a nightmare too, making the whole trip even more stressful. Definitely not the magical experience I was expecting for my 70th birthday. It was a total rip off and a major disappointment. And to top it off, the customer service was appalling, with Wendy Wu dismissing my complaints and offering a measly £100 voucher for my next holiday. Absolutely ridiculous in my opinion!
Jewels of Japan
The tour cost me 8k and to be honest, I wasn't too pleased with the service overall. The people in the sales team did their job well, but the service after I paid up was a bit of a letdown. The guide's English skills weren't great, a few hotels were pretty basic, and the tour itself felt so tiring with hardly any time to relax. Those long coach journeys on not-so-great coaches made it even more uncomfortable. Japan is beautiful and all, but better service would've definitely made the trip better.
Review with most votes
My trip was so good
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