YesCapa Reviews
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Van rental in Tenerife
I rented a van in Tenerife through Yescapa and it was absolutely brilliant! The coolest thing was when the van had a breakdown, they sorted it out really fast and even arranged a hotel for us to stay the night. I'm really looking forward to using this company again for our next van journey!
Camper booking
I was buzzing to go on this trip and booked a camper van with this awesome company. But then I clocked some dodgy reviews and got proper worried. Thankfully, the customer service was top-notch! They sorted everything out really quickly when the original person we booked with had to cancel. They transferred our cash over to the new renter without any hassle. It all went down really smoothly and was dead easy!
Rental camper experience
I rented a camper from this company not long ago and I have to say it wasn't a great experience. Two weeks after I gave back the camper, the owner got in touch to say there was a scratch on it. I had a look at the photos he sent and realised that the number plate didn't match the one on the camper I rented. When I told him this, he got defensive and accused me of using a fake picture from the internet. To prove him wrong, I sent a picture of me standing in front of his camper with a different number plate, but he didn't reply to that.
rental
We damaged a widow and there was a hail storm that we are gladly paying the damages on. The damage has nothing to do with the vehicle not being what was rented or losing days of vacation with maintenance issues like a dead battery, weather stripping coming off, leaking roof, no ac, non operable windows, leaking water, dead headlight, wiper blades not working, repairing cabinets that would not start shut, inaccurate bed descriptions, and the hassle of Yescapa asking for the same information over and over. I am more than happy to pay for the weather damage, hail, and the broken window but I am disappointed that we paid for a vehicle with AC and fixed beds and in good working condition but did not get that and that the reply we got was, since you picked out the camper then you are ok with it. Yescapa is not interested in maintaining relationships or customers as they have proven in this interaction along with the ones I have in email.
Yescapa has horrible communication. Make sure you turn on delivery confirmation in your email. You will send the same information up to 4 times before they stop asking for it. I have rented from McRent and Yescapa now and even though the upfront cost was more at McRent, it is a real business with actual customer service and the ability to manage emails. Also, I agree with others that they have no desire to help the renters. Our camper listing had two fixed beds but only one on pickup. We also had rented with AC in drivers compartment since the trip was for the month of July in Germany but it was broken on pickup, no AC. We could not get ahold of Yescapa on rental pickup and we would have been stranded without a vehicle so we choice to take it as is but no support in getting any refund for the not receiving what we paid for. Their statement is that since we took the camper we accepted it as is, but what other option was available? If you rent from a real company, you could say this has an issue and then take a different one from the lot. In the case of Yescapa, there were no other campers nearby and it would have been last minute rental for 26 days meaning a huge price increase. Now the rental is over and the “extra” fees are adding up. In all, we missed 2 days of vacation dealing with maintenance issues, batter going dead, windows no working, cabinets that would not stay shut, water leaking from fresh tank, etc… and instead of getting money back we will be losing some of the deposit.Holiday Campervan Services
I have been running my private business for years. Being a startup, I'm always careful about spending money. Although I considered taking annual vacation as part of the business but I was afraid of the resources until I made up my mind knowing the benefit of taking a leave from work. My first place to visit was England and so I visited and one of the plans was for me to take a trip with converted van hired by YesCapa. As scheduled, I took a trip with Campervan around town and the experience worth every sense of it. YesCapa staff were professional in their approaches and conducts. I give it to them. I will surely opt for their services again whenever I go back for a holiday. Who knows, may be going with my family.
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Holiday Campervan Services
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