Optimum Nutrition - Overall Rating based on 27 reviews
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Lost package, unresponsive customer service
I ordered some stuff recently and you won't believe what happened - my package ended up getting lost! Can you imagine? And when I reached out to customer service for help, they didn't even bother replying. It's really unprofessional, isn't it? Such a waste of both time and money. I wouldn't suggest this place to anyone, to be honest.
Serious Mass purchase
Hey everyone, I just got something from that protein shop at the gym that's supposed to help with getting big and all that. I used to really enjoy it because it tasted amazing, but they recently changed the formula and now it's just disgusting! Why would they do that? It used to be my favourite, now it's like taking yucky medicine. Can they please go back to the old recipe? Pretty please?
Whey protein
I recently bought a tub of whey protein from your website to top up my gym supplies. But, I've got to say, my experience with Optimum Nutrition was far from satisfactory. The product came all the way from the Netherlands to the UK, which wasn't a big deal, but what happened next was really disappointing.
I had to wait longer than expected, only to find out that my parcel had supposedly been delivered to a pick-up spot at a Tesco store. When I went to the store to pick it up, the staff told me that it had already been sent back to the depot. The lack of coordination and communication on their part is just not on.
I tried to sort things out by getting in touch with customer support, but they were not very helpful. They flat out refused to give me a refund, saying that the parcel had been delivered just fine. But where's the proof of that? Who signed for it at Tesco? This lack of transparency and accountability is worrying.
It's pretty obvious that customer satisfaction isn't a priority for Optimum Nutrition, given their lack of empathy and willingness to sort things out in a friendly way.Protein powder order
I bought some protein powder from your company not long ago. However, I've had a bit of a problem with getting it delivered. It's been 3 weeks and still no sign of my order or a refund. I've tried to get in touch with customer service multiple times, but I keep talking to the same unhelpful person who can't seem to fix things. This lack of communication and slow process has really annoyed me. Honestly, I wouldn't recommend this company to anyone because of these problems.
Protein powder
I'm really not happy with the service I got from Optimum Nutrition as a customer. I bought some protein powder but my order still hasn't been delivered. It's showing as being sent back to the sender, which is really annoying. I wish I had looked into the company's reputation before buying from them. It's worrying that a well-known company like this can't get orders sorted out quickly and properly. I hope they can sort this out soon.
4KG protein isolate purchased
I bought 4KG of protein isolate from this company not long ago and I must say, their customer service was shocking. They gave me a tracking number that turned out to be non-existent. When I tried to get help by emailing their customer service, I got no response at all. The lack of communication and inability to give correct tracking details left me feeling really annoyed and let down. I'd advise anyone thinking of buying from them to do some research first.
Great tasting protein
A major problem I had with other protein products I have tried is their taste. It often feels like torture taking some of them. I bumped into reviews of Optimum Nutrition protein products and got attracted when I read that their products had a great taste. I decided to give them a try with an order of French Vanilla and Milk Chocolate. The product arrived within 1 week after my order. I was also very impressed with the taste of their protein products and have since stuck to them. I was also lucky to get a discount of 15 per cent when I made my order.
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Great tasting protein
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