Cedar Tree Insurance Reviews
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travel insurance
Purchased travel insurance with Cedar Tree for a trip to Cuba before being made aware by my travel provider that there is a government approved list of insurers. If your insurer is not on this list your insurance may not be valid in Cuba.
Contacted Cedar Tree before my trip to establish if they were on this list but they had no awareness of any list and could not confirm if my insurance would be accepted by Cuban authorities. Extremely rude and snappy lady on their customer service team who constantly spoke over me and was completely unhelpful. Instead of trying to investigate the issue for me I was told to contact the Cuban embassy myself to find out if my insurance was valid.
Essentially a company who sell travel insurance for Cuba cannot even confirm if their insurance is valid in that country and expect their customers to investigate if it is or not! When I enquired about a refund I was told this was not possible as I should have reviewed the policy and checked it was suitable during the 14 day cooling off period-again expecting their customers to try and establish how dodgy their insurance policy.
total and utter shambles-this company has no clue on how to run its own affairs or to treat its customers with any care or respect!Must see Insurance offers
Very interesting,never find before, truly.
I had taken out insurance for my 14 days tours to Madrid.
I lost my camera and lenses or stolen , couldn't judge till the last.
But how nicely Cedar settle my claim, not only that they also made refund of balance period as I returned due to lost my instrument camera.
But thanks dear, you did what you had committed.
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