Big Blue Travel Cover Reviews
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Reviews (26)
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Car insurance excess cover claim
Recently, I had to claim on my car insurance excess cover for the first time in ages. They told me it would take about 8 weeks to sort out, which seemed fair. I sent in all the paperwork and photos they asked for, although it was a bit of a pain to have to name each attachment correctly. A few weeks later, they asked me to send them my credit card statement to prove I paid the car hire company. It was annoying because they wanted the whole statement, not just a screenshot. But once I gave them everything they needed, they told me my claim was approved and sorted within the expected time frame. Overall, I was happy with the process as long as you know what to expect and give them all the info they ask for.
Blue cover, 2k back
Initially, I wasn't sure about getting the blue cover insurance because of the bad reviews I read online. But, about two years ago, I decided to give it a shot and it turned out to be a completely different experience. Ordering was easy peasy and I could choose the coverage I needed without any hassle. The customer service team was super helpful, answering all my questions and giving me support when I needed it. The pricing was fair for what I got, and I thought it was a good deal. And when it came to making a claim, I was pleasantly surprised to get back 2k, which was more than I expected. All in all, I was really happy with my time with the blue cover insurance.
Holiday cancellation insurance claim
I had to cancel my holiday last minute because my wife had an accident. When I contacted the company, a really helpful person guided me through the claim process and sent me the paperwork I needed really quickly. I was amazed when my claim got approved just two days after I submitted it and the money was in my account not long after.
Holiday insurance
Avoid taking out holiday insurance with them, they deceived me about the excess cost which resulted in unnecessary financial loss. I will be changing to a different company now.
Holiday insurance purchase
I booked a holiday for May 2020, but it got cancelled due to COVID-19. I got in touch with the company early on to ask if I could change the date to May 2021. At first, they said they would look into it, but then I didn't hear anything for ages. When they finally replied, they said I could only switch to dates before April 2021. When I asked for a refund instead, they offered me less than a quarter of what I paid. After a long and frustrating phone call, they said they would give me half back as a gesture of goodwill, but I turned it down. I wanted a full refund because none of this was my fault. They wouldn't budge on their offer and told me to take it up with the ombudsman, so I did. But I haven't heard anything from them yet. Despite the insurance being cheap, I'm determined to get my full payment back on principle.
Misleading purchase
I had a really terrible experience with this company. They trick customers into purchasing policies without giving us all the important details, then refuse to cover certain problems once we've paid. Getting a refund is a complete nightmare because their admin email doesn't work and their phones are always busy. Even their compliance email doesn't reply. The service is just awful. I'm definitely going to report them to the FCA. My advice is to avoid this dodgy company.
Cancelled renewal attempt
I've been trying to cancel my renewal with this company for ages now, but it's been a nightmare. Their phone lines shut down early, and when I eventually managed to get through, I was stuck on hold for what seemed like an eternity. What's worse is that they haven't even bothered to respond to my emails! Their administrative skills are seriously lacking, and I'm relieved I didn't have to make a claim because I can only imagine it would have been a complete disaster. I would advise avoiding this company at all costs.
Trip insurance for American holiday
I bought travel insurance for a trip to America which got cut short because of a hurricane. It was a bit of a mess, but I managed to change my flight and get back home earlier. When I tried to claim for the days we missed out on during our holiday, I was told that hurricanes weren't covered in the policy for cutbacks. The definition of "home" in the policy was a bit confusing, which left me feeling frustrated. Even though my claim got rejected in the end, I could see a clear difference in how my insurance handled things compared to how other travellers were looked after by their insurance companies. It was really disappointing and felt unfair, showing me how important it is to go through the terms and conditions of a policy thoroughly before buying it.
Overpriced, misleading policy
My experience with this travel insurance was really disappointing. I didn't get any help from customer service when I tried to understand my policy, and the information in the document was out of date. On top of that, the emergency number they gave me was wrong, leaving me stuck without help during a layover. Later I discovered that they don't cover trips with connecting flights, something important that they didn't mention when I bought the insurance. The way this company lacks transparency and communicates poorly is just not good enough, and I wouldn't suggest them to anyone.
Trip insurance cancelled, fought for refund
I purchased travel insurance for my trip to Australia, but it got cancelled due to COVID-19 and the Australian prime minister excluding non-Australians. I called the insurance company and they claimed they were aware of the virus before my travel dates. They tried to dismiss me, but I was persistent. I continued emailing and calling until they eventually offered me half of my money back. I was still dissatisfied, so I escalated the issue to the Insurance Ombudsman.
Travel insurance
This company is a total nightmare to deal with. I bought travel insurance but had to cancel my holiday because of something unexpected happening. They ignored me for months until I finally spoke to someone online. They said I wasn't covered because of a technicality to do with the coronavirus outbreak, even though I'd bought the insurance three months before that. They won't stick to what they agreed to and I don't think I'll ever get my money back. Avoid them at all costs - they're a bunch of dishonest criminals.
Claim processing delay
I had to make a claim on my travel insurance back in April, but it's been ages and the claim still hasn't been sorted. It's been so frustrating because I thought it would be much quicker. I've tried contacting the customer service team several times, but they haven't given me any solid updates on what's going on with my claim. I would recommend being cautious about choosing this insurance provider due to the possible delays in processing claims.
Cheap travel cover
I bought this travel cover because it was really cheap, but then they didn't reply to my emails and I was worried they wouldn't be there for me when I needed them. I tried to cancel, but it didn't work. And now their website isn't even functioning. It's just not worth the risk!
Travel cover refund request due to cancellation because of coronavirus
I got in touch with the company to ask about switching my travel insurance to different dates as I had to cancel my trip because of the coronavirus situation. It took them ages to get back to me, and when they did, they said they couldn't move the cover to trips after April 2021. They also said they'd only give me back half of my cash and wanted a £5 admin fee. Personally, I reckon they should've refunded the whole lot. I was pretty let down by the whole thing and I'd suggest steering clear of their services to others.
