Cedar Tree Insurance Reviews
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Reviews (21)
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Gold insurance
Just been on a lovely family holiday to Mallorca. We all did oir antigen tests pre-flight home and m8ne came back Positive. I was absolutely devastated to find out O would need to stay a further 10 days in a Covid hotel and leave my wife and 3 children. I immediately contacted Cedartree emergency line and Matt was absolutely brilliant. He was trying to find alternative hotels, answering all my questions and speaking to the Spanish health authorities for me.
Fortunately my follow up PCR test came back negative so I was able to fly home the next day.
I really cant recommend Cedar tree insurance enough... 5 star service. Thank youTravel insurance for family trip
I just got travel insurance for a family holiday to Florida and I have to say, I really appreciated the help I got from the insurance company. Sadly, my little girl got sick while we were away, but Cedar Tree were there for us the whole time. They helped with medical costs, paid for our hotel stay, and even sorted out flight changes when our trip ended up being longer than planned. Their help really made a tough situation easier to handle and I'm really grateful for their support. Because of this great experience, I've decided to get insurance from them again for our next holiday.
Policy renewal assistance
Today, I rang up to renew my expired policy and I must say I was really impressed with the high level of service offered by the representative, Nicky. I had some changes to make to my data that I couldn't quite work out on my own, and I was a bit unsure about how to handle the medical declarations. Nicky was incredibly lovely, helpful, and easy to talk to as she talked me through everything, even though I was a bit out of it due to my insomnia. She took the time to explain the necessary steps and assisted me in renewing my policy smoothly.
Travel insurance policy
I've been with this insurance company for a long time now, and I've always found them to be reasonably priced and reliable. When my son fell ill abroad and I had to make a claim, Cedar Tree was really supportive and quick in getting everything sorted. Their website is really easy to use, making it simple to find all the information I need. I like that they have a rewards system for loyal customers, with things like prize draws and discounts with their partners. Overall, I've been happy with the service from Cedar Tree Insurance.
Personalized insurance advice
I recently spoke with a really helpful advisor who knew all about the insurance products. Miriam was so knowledgeable and really took the time to find me the best insurance deal. I liked that she paid attention to every detail and was happy to explain all parts of the policy to me. Her personal touch was really nice, especially in a world where everything can feel automated.
Efficient and helpful service
I had a brilliant time dealing with the team over at Cedar Tree Insurance. The customer service reps I had a chat with were so nice and really knew their stuff. They made sure to explain everything in a way that I could understand without any confusion, which I was really grateful for. Even though I'm not great with technology, they were patient and guided me through everything. Bradley and Sue were particularly amazing - they went above and beyond to help me out. I'll definitely be coming back as a customer again someday.
Travel insurance purchase
When I spoke to the lady at the insurance agency, I found her to be very knowledgeable and professional. I told her about my worries regarding my travel insurance, and she took the time to listen to all my questions and gave me clear and precise answers. Her patience and expertise made me feel more secure and sure about my choice to buy the insurance. I really valued her professionalism and how she addressed all my concerns. In general, dealing with this insurance agency was a positive experience for me.
Insurance advice and assistance
I had a chat with an insurance rep not long ago, and they were really clued up and confident in what they were saying. They gave me some straightforward and useful advice about my insurance requirements, and their friendly approach made the whole thing easy and enjoyable. I was really impressed by how much they knew and the effort they put in to help me find the best insurance for my needs. It was good to know I was in safe hands and getting top-quality service.
Car insurance renewal
I just sorted out my car insurance with this company and had a chat with a brilliant lady called Zyreena. She was so helpful and nice, and really went out of her way to help with any queries I had. Zyreena even managed to crack a few jokes that made me laugh, it was a nice little bonus and made my whole experience with the company stand out. She's definitely a great asset to the team and should get a shout out for her amazing customer service.
Email address change assistance
I had to switch my email address recently and got in touch with customer service for help. Vivien from the chat line was so helpful and sorted out my problem really quickly. I'm thankful for her fast and efficient help in making sure everything went smoothly for my account. Vivien's quick response and professional manner went above and beyond what I expected, and I was really impressed with the great customer service she provided.
Insurance
I got insurance and they were so helpful, giving me loads of advice. Just make sure you actually read all the fine print and ensure you're covered for every possible thing, especially when you're travelling!
Travel insurance renewal
I've been with this insurance company for years and they've been great. Renewing my travel insurance online is always quick and easy, with no problems. I like how all my policy info is easily available on their website.
Travel Insurance USA
I got travel insurance with this company because everyone told me they were great, y'know. And they were spot on! I was a bit anxious about making sure me and my family were all sorted with the right cover, but this awesome person called Nicky sorted me out and explained everything I needed. Now I can go on my trip feeling totally relaxed and not worry about a thing!
Quick problem resolution
I was really impressed with the service I got when I had an issue. Charlie jumped right in to help me out and fixed my problem in no time at all. He was so polite the whole way through and I didn't have any issues at all. Thanks a lot, Charlie.
Wedding travel insurance
I don't really go away much, but when my daughter's wedding abroad needed insurance, I came across Cedar Tree Insurance on GoCompare. It was dead easy to put in all my info, the terms and conditions were crystal clear, and everything went nice and smooth. Touch wood I won't have to use the insurance, but it's a weight off my mind knowing it's there just in case!
Quick and helpful customer service
I had a question and needed some help, and the customer service rep, Nicky, was really helpful and quick. I managed to talk to someone straight away, and Nicky sorted out my problem with professionalism and friendliness. All in all, my experience with the customer service at this company was fantastic.
Getting insurance advice from someone named Jake
I had a chat with a bloke called Jake at the insurance office, he was really friendly and took the time to explain that he was going to ask me some questions before bombarding me with them. It felt like he genuinely wanted to help me, and I was grateful for that. Massive thanks to Jake for being so great!
Holiday insurance
If I could have gave this review 0 I would. Make sure you read terms and conditions. They will not pay out for a cancelled holiday . Ever company I've used since last year refunded full amount for government not allowing travel not these. I've lost all my money . Rubbish company , will never deal with them again and I advice other to be careful.
Cedar Tree insurance
I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails).
Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree.
‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’
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