Insurewithease - Overall Rating based on 25 reviews
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Holiday insurance purchase
I'm really happy with my experience with the company. I've not had to use my holiday insurance yet, so I can't really say much about that part of the service. But, when I phoned up to get my policy, I spoke to a customer service rep called Abby who was just brilliant - so friendly, helpful, and really efficient. She took the time to explain everything clearly, answered all my questions, and I was able to get my policy sorted out quickly and easily. The whole purchasing process was really easy and I was super pleased with the level of service I got.
Travel insurance policy
I bought travel insurance from this company recently and honestly, it's been terrible. They said it was a top-notch policy, but when I needed to make a claim, everything went downhill. They passed my claim onto another company that just seemed interested in avoiding paying out rather than helping customers. The policy had loads of tricky conditions and restrictions, making it really hard to actually claim. It was a constant struggle to get the coverage that I thought I'd paid for.
Insurance policy
I thought the insurance policy was a good deal at first, but the customer service wasn't great. It took a while to sort out the problem, even though eventually a helpful staff member fixed it. The whole situation was annoying and stressful because of the delays and confusion. I wouldn't have minded paying more for better service to avoid all the waiting around for customer service to do something.
Policy customization tools
The customizable tools for my policy were really useful because I could create my own policy and add extras that I wanted. There were so many extra things to choose from, which made me think that the basic policy didn't cover much. But I was surprised to see that my renewal last year happened without me giving the go-ahead. This year, my renewal was a massive 60% more than before and included extra things that I didn't remember choosing. This made me redo my policy to make sure it only included what I actually needed. It sometimes felt like they really wanted to sell me more than I wanted, which was annoying. I haven't had to make any claims yet, so I can't say how that process is.
Wedding insurance purchase
I had a terrible experience with this insurance company. The prices might seem good, but the hassle and annoyance that come with it simply isn't worth it. We went to the Dominican Republic for our wedding, only to have our jewellery and wedding rings stolen. To make matters worse, we discovered that the insurance only reimburses if the items were stolen from a secure safe. It's ridiculous! What's the use of travel insurance if it doesn't cover theft unless it's from a locked safe? The claiming process was a nightmare, and dealing with this company was a complete rip off. Stay away from them at all costs!
E-mail claim
I sent an email to file a claim for something covered by my insurance policy, but I never got a response from the company. I was really disappointed by the lack of communication, it made me feel frustrated and like they weren't listening to me as a customer. I was hoping for a quicker and more efficient response to my claim, but that didn't happen.
Efficient partner addition
The service I got at first was great, so when I had to add my partner to the policy, I was hoping for the same efficiency. The lady who helped me was not just efficient, but also really patient and understanding. As pensioners, it means a lot when a company takes the time to really understand what we need. But waiting nearly an hour for someone to answer my call was really frustrating and disappointing.
Travel insurance claim
As a customer of the company, I have to say that my experience with the claims process was just awful. Buying the policy was easy and the prices were fair, but dealing with the claim was a nightmare. I just wanted to cancel my holiday because of a medical emergency, but it took months and it was so frustrating and stressful. The outsourced claims team seemed to do everything possible to delay the process, asking for irrelevant information and forms that just caused more delays. I had to put in a lot of time and effort before I finally got the payout. It has made me really regret choosing this company for my insurance. If you want to keep your time and sanity, I would definitely suggest avoiding this company at all costs.
Covid policy mix-up
I was really looking forward to finding an insurance policy that would cover Covid, but when I got it and checked the details, it turns out it didn't. It was a bit of a let down because I like my insurance to do what it promises. Luckily, I didn't actually need it in the end, but it was disappointing all the same.
Policy purchase and cancellation
My experience dealing with this company in terms of admin stuff was alright. But, when I checked out the bad reviews about how they handle claims, I made the decision to cancel my policy. Thankfully, I managed to get a complete refund within the 14-day grace period, which was a weight off my shoulders. It's a shame that they don't give enough importance to sorting out customer claims like they ought to.
Quick online purchase
I was looking to get travel insurance for my holiday in November and I stumbled upon this fantastic website where I could easily purchase a policy! There were plenty of different companies to choose from, allowing me to select the one that best fit my needs. The prices were also very reasonable, really competitive. Hopefully, the policy I selected will be just what I need for my upcoming trip! Cheers!
Travel insurance
I was really disappointed with the service I got from this company. We had agreed that my insurance would cover certain things, but when I had to make a claim for a theft, they tried to avoid their responsibilities by hiding behind their terms and conditions. It's so annoying when you pay for insurance to protect you in these situations, only to be left high and dry when you really need it. The way this company has behaved, not being open and taking responsibility, is just not on.
Claims Process
The lack of communication with the claims department is really frustrating. It feels like they're happy to take your money but not so quick to help with your claims. It's disappointing when you really need their support. A company should always be there for their customers, especially when they're facing problems with their claims.
Double charged, no response
I made a purchase online not long ago, and they charged me twice for my policy. I've been trying to get in touch with customer service loads of times, but they still haven't sorted out the problem. The staff said they'd fix it, but it's been weeks now and I'm still waiting for my refunds. And to top it off, no one's picking up the phone when I call. I'm really frustrated and let down.
Easy, but lacking in communication
I thought buying the policy was easy, but I was a bit let down that I didn't get any physical papers in the mail even though I chose that option. Also, I was quite surprised to see that the emergency medical number wasn't on all the documents, especially the policy schedule I got online. I had to look it up on the internet which was a bit of a hassle. Hopefully, I won't need to get in touch or make a claim with this policy in the future.
Good agent, account setup issue, competitive pricing, hope for smooth claim process.
I had a really good experience with the agent who sorted me out with insurance even though I was being investigated. But boy, setting up my account to get some quotes was a bit of a pain - the link took ages to come through. The office did eventually get it all sorted, but it was a bit frustrating. The prices were on par with other insurance companies for a 70-year-old with existing health conditions. I'm hoping I won't have to actually make a claim, but I'm interested to see how they handle it if the need does arise.
Terrible experience claiming
I can't believe it - I took out insurance but had to cancel my trip because my child got sick. I sent them all the evidence they requested but they still haven't done anything. I wouldn't recommend using them!
Insurance policy renewal
I've just renewed my insurance policy with this company and I have to say, I'm really impressed with their service. Their online account management system made it so easy for me to check my policy details and make any changes I needed to. Even though I hadn't needed to make a claim in the past year, I did have to make one recently and the way they handled it showed how efficient and professional they are. The claims process was quick, smooth, and hassle-free, and the customer service team I spoke to were really nice to deal with. Because of this great experience, I've decided to renew my policy for another year.
Travel insurance claim experience
I'm really disappointed with the lack of communication and professionalism from this company during my travel insurance claim experience in Dubai. Since my initial review, things have only gotten worse. They agreed to process my claim eventually, but I've been left feeling uncertain and financially strained because they haven't been responding to my emails. Integrity and principle are important to me, and I just can't accept their behaviour.
Backpacker insurance experience
I recently had a bit of a let-down with the backpacker insurance offered by this company. When I was travelling abroad, I faced an issue and got in touch with their helpline for help. However, even though I answered all their questions honestly, I later discovered that my insurance was considered invalid because I didn't have a return ticket booked. They didn't mention this requirement clearly during our first phone call, which makes me doubt how genuine their offerings are. It feels like they're trying to draw you in with long term backpacker insurance, only to invalidate it over a small detail.
What's more, the lack of transparency is worrying. It's confusing to suggest getting medical help over the phone without letting the customer know about potential coverage problems. This whole situation has left me feeling misled and unsure about the company's motives.
In general, although the initial offer might seem attractive, the lack of clear information and support when you really need it has seriously affected my trust in this company.
Review with most votes
Always useful
We are travel agency. Cruise and single trip insurance mostly used by us ,all through Insurancewthease . Now adding their Ski Insurance as we have added some activity. No chang... Read onBy: Rachel