Accent Clothing - Overall Rating based on 27 reviews
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Belstaff Sweatshirt
I recently got a Belstaff Sweatshirt from this shop and the delivery process was smooth sailing. However, things took a turn when I needed to return the item because it didn't fit. Despite giving proof of postage and a tracking number for the return, the item went missing somewhere between Accent Clothing and Royal Mail. Even though Royal Mail said they'd give Accent a refund if they got in touch, Accent Clothing are refusing to give me my money back. It’s a real letdown how they’re handling the situation and I'm feeling pretty disappointed as a customer. I'd recommend steering clear of this store when making purchases in the future.
Belstaff jacket purchase
I bought an expensive Belstaff jacket from this shop not long ago. When it arrived, I saw that it still had the security tag on, which was a bit annoying but not a huge problem. However, when I tried to return it through their website, things went wrong. Even though they said they got the jacket back, now they're saying they can't find it and won't give me my money back. I'm really unhappy with their lack of responsibility and not sticking to their return rules. It's made me feel like a disappointed customer.
Quick purchase of a hoodie
So, I popped into this really cool shop and was greeted by the friendliest guys ever. I mentioned that I was looking for a hoodie, and they were like, "No problem, we've got a few options for you!" I even left my bag with them while I quickly went to the loo, and they didn't disappoint - had all the hoodies lined up for me to try on when I got back! But the absolute top guy was this dude called Dez - he shared his thoughts, had a good laugh with me, and really made the whole experience a lot of fun. Honestly, couldn't fault any of them!
Inaccurate sizing, refund delay
I'm really disappointed with my recent experience with the company. I ordered a pair of trousers, but they arrived three sizes too small. I sent them back right away for a refund, but after 11 days, it still hadn't been processed. I emailed them to ask what was going on, and they told me there had been a mistake and that they would send the refund again, but it would take another 5-7 days. It ended up taking almost three weeks for me to get my money back, which was really frustrating.
Clothing, returned due to wrong size
My last shopping trip at that clothing shop was dead easy and simple. The website was a breeze to use, and I found what I wanted in no time. Ordering was a piece of cake, and I liked how they kept me in the loop about my purchase. But when my clothes arrived, the size was too small. Luckily, returning it was just as straightforward as ordering, with clear guidance on how to send it back.
Grenson Boots
So impressed with the levels of customer service this company has provided me. I ordered some Grenson boots and unfortunately within 2 times of wearing them there was a fault. When I made accent clothing aware they were quick with their response and showed empathy in my experience and offered me solutions to resolve the issue. Given the global pandemic we are all experiencing I have never been more impressed by a company and especially in these unprecedented times, Jack couldn’t be more attentive contacting me with constant updates. Well done Jack and everyone at Accent Clothing I will be spreading the word about your company simply one of the best services I have received. Thank You
Amazing ! amazing ! totally amazing!
I recently bought tricolor scarf from accent clothing. the scarfs are really awesome, the total texture of the scarf is so beautiful and soft. it really suits me very well.
Review with most votes
Amazing ! amazing ! totally am
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