Zavetti Reviews
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Reviews (32)
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A number of items
My son bought a Zavetti hat a couple of years ago whilst shopping with his friends. I had never heard of the brand before but the hat looked good quality. He recently wanted a couple of hoodies from Zavetti for his birthday so I duly ordered them. They were on sale at around £50 each which is of a similar price point to something from Nike. When they arrived I was actually very pleasantly surprised at both the quality and attention to detail. I am lucky enough to own quite a lot of clothes and have items from North Face, Berghaus etc and I have to say the Zavetti is as good and in some cases better quality than the aforementioned brands in my opinion. I like their clothing so much that I have actually bought two hoodies and a gillet for myself. I do hope that as they expand their range the quality currently on offer doesn't diminish as they are an excellent clothing company.
Coat purchase
This was actually my second order from the company because I had to exchange a coat from my first order. At first, they said they didn't have the size I wanted in stock, so they gave me a refund. But later on, I found out that my size was actually available. It made me doubt if the company was being straight with me or just trying to get me to buy the coat at the full price. Even though it was frustrating, I did get the refund quickly and ended up buying the coat at full price. The delivery was fast, and the coat arrived without any problems. I was pleased with the coat overall, but a bit let down by the mix-up with the exchange initially.
Coat
Absolute joke . Ordered a coat using Klarna . Zav took the first payment when order was placed . When no dispatch info I tried to chase it up . No customer service open just web chat . Was told no order had been placed then told order was stuck in system and it would be sorted . Still no dispatch email 24 hours after being told it it would be sent . Just got off of web chat yet again to be told it would be dispatched out ASAP . Still waiting . Not good customer service and I would avoid ordering anything online . I had to even give 5 stars as the site wouldn’t let me post my review otherwise . Just sums it up really .
Quick delivery, responsive customer service
I was really pleased with my experience with this company. When I had questions about my order, their customer service team was super responsive and really helpful. They went out of their way to help me, which was nice. The delivery was quicker than expected too - I was told it could take 2-4 days but it actually came the next day. Both my jacket and my husband's arrived without any problems. The only thing I'd suggest is having a phone number that's answered, as it would make things even easier when communicating.
Two orders
I placed two orders with this company, even though I didn't get any confirmation emails. I was worried about where my stuff was, like many people. But, when I messaged them on Facebook, they quickly replied and said my orders were on their way. Luckily, both orders arrived - one the next day and the other the day after. I was irritated by the lack of communication, but in the end, I was happy with what I got.
Jacket purchase
I bought a jacket from this shop not too long ago and I have to say I am really impressed with how good it is. The material is strong and the style is really nice, just like they said it would be. The size guide was spot on, so the jacket fits me perfectly. I'm really happy with what I got and I'd definitely think about getting stuff from them again.
Jacket ordered next day delivery
I bought this jacket on a Saturday and decided to pay a bit extra for next day delivery. It showed up within 24 hours, which was really impressive! I did feel a tad concerned at first because I didn't receive an email to confirm my purchase or give any updates, so that's why I'm deducting one star. However, the delivery was lightning quick and the jacket itself was exactly as it had been described. I was surprised to learn that it actually came from a different store altogether.
Bomber jacket
Okay so I made my order before I read the reviews wrong move to make my friends I was up all night long with the dreaded feeling that I was not going to receive my coat….. well it arrives this morning and I’m expecting everything to be wrong but I actually received my order the coat I wanted I waited less then 24hrs to receive it and lady’s and gentlemen I am in fricken love with this coat please don’t be scared by the reviews and actually make the purchase.
Zavetti Canada Jacket
Delighted with the entire process. Ordered on Saturday morning, delivered on Monday afternoon. I had looked at the poor reviews, but most of them are a year ago at the height of the pandemic and during the run up to Christmas which would explain the problems. I'm glad I ignored them as my daughter will be over the moon with her new jacket on her birthday...thank you!
Blue Light discount Purchase
My time with this company has been really great. I bought a Rumarzo jacket not long ago and managed to get a discount using Blue Light. Got the confirmation email quickly, then a dispatch email with a tracking number. The delivery was super quick, arriving in just 2 days. Even though I saw some bad reviews before buying, I can honestly say my experience was spot on.
jumpers
I bought a few jumpers recently, but I was really disappointed with the quality. After just one wash, the insides were full of fluff and the front had bobbles all over it. And after only two washes, they looked like they'd been worn for years! The stud holes weren't sealed properly and the stitching on the coat was falling apart. It's just ridiculous! So, if you're thinking of buying something, definitely check it out closely first. I definitely won't be shopping here again.
Delivery, Evri/Hermes, Lying, Theft
I had a really bad experience with my delivery from this company. They used Evri/Hermes for delivery, and not only did they keep lying about the status of my order, but they also didn't leave my parcel where I asked them to, even though it was an option on their website. And to top it off, it looks like their delivery people might be taking parcels because mine never showed up. I'd steer clear of this company if you don't want to risk losing your purchases.
Puffer coat purchase
I got this puffer coat as a Christmas present, but after wearing it only twice, it ripped. I tried getting in touch for days to sort out a return, and finally, I got a response telling me to send it back for a refund or exchange. It took ages to get the return code, but once I did, I sent it back. However, I haven't heard anything since then. I keep emailing to ask for proof of return, but still no response.
Jacket
I bought a jacket for my son recently, but he changed his mind pretty quickly. I tried to cancel the order straight away, but it was a real nightmare trying to get hold of customer service. I sent lots of emails and tried the live chat, but got no response at all. When the jacket finally arrived, I tried to return it, but the QR code on the returns form didn't work, the customer services number went to an American voice message that just hung up, and the online portal didn't recognise my order number. It was super frustrating and made me feel like this company was just wasting my time. I definitely wouldn't recommend them at all.
PUFFER PARKA JACKET purchase
I recently bought a PUFFER PARKA JACKET for £90 for my son, but it's not been great. After just 3 months, the stitches started coming apart. I had to take it to a tailor to fix the first one that broke, but then I found out there were another 5 or 6 stitches gone in different places on the coat. When I asked customer service for help, they said they couldn't do anything because I'd already taken it to a tailor. I'm pretty gutted about it all, the jacket still has loads of problems. Overall, this whole experience has been really frustrating and disappointing.
Returned sweatshirts
I can't believe how awful this company is! I had to return two sweatshirts that I paid £80 for. But you know what? I didn't get a refund, not even a thank you! They only gave me a return label for Asda, but it was no help at all. I tried sending messages, chatting online, and emailing them, but I didn't hear anything back. I even tried calling them but the phone just kept ringing and ringing. It's so terrible that I have to get my bank to help me sort this mess out. What a nightmare this has been!
Coat purchase
I was a bit worried at first when I saw some bad reviews, but I thought I'd give it a go and ordered a coat at the weekend. It actually arrived quite quickly, by Wednesday, and I have to admit, the quality was better than I thought it would be. Also, the customer service was really good, which was a nice surprise.
Three coats
I bought three coats from this company not long ago, and it was a real letdown. I waited 11 days after ordering and shelling out £300, but I haven't got any confirmation that my order has been shipped or the coats themselves. Even though their website promises dispatch within 24 hours, there's been no contact at all. I tried reaching out through live chat, email, and phone, but no one got back to me. It's clear that this company is dodgy, and I'd advise everyone to steer clear of buying anything from them.
Clothing items
I wouldn't recommend buying from this company if you're shopping from abroad. The sizes they provide are way off, so it's likely that the clothes won't fit you like they say. Even though they say they offer free returns, it's not that straightforward and you might end up paying a hefty return fee. When I tried to sort it out with their customer service, they were dismissive and refused to provide free returns. In my opinion, Zavetti turned out to be untrustworthy and not reliable at all.
So did it eventually get delivered?