Zavetti

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Zavetti

44% Would buy here again

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Spotlight: What are our customers saying?

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Susan
Absolute joke . Ordered a coat using Klarna . Zav took the first payment when order was placed . When no dispatch info I tried to chase it up . No customer service open just web chat . Was told no ...Read on
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Debbi
Okay so I made my order before I read the reviews wrong move to make my friends I was up all night long with the dreaded feeling that I was not going to receive my coat….. well it arrives this morn...Read on
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TC
Delighted with the entire process. Ordered on Saturday morning, delivered on Monday afternoon. I had looked at the poor reviews, but most of them are a year ago at the height of the pandemic and du...Read on
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marie johnson
Great Coat , daughter loves it , only problem is online its priced at £124.99 but when it arrived its price marked at £114.99 , zavetti say they will refund the £10 difference Read on
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siaqa
DISAPPOINTED WITH QUALTY.. Bought a coat for my 6 year old and ordering was easy and was delivered on time ..after a few weeks of him wearing the jacket,i noticed fluff allover the coat first I th...Read on

All reviews (16)

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    Coat

    Absolute joke . Ordered a coat using Klarna . Zav took the first payment when order was placed . When no dispatch info I tried to chase it up . No customer service open just web chat . Was told no order had been placed then told order was stuck in system and it would be sorted . Still no dispatch email 24 hours after being told it it would be sent . Just got off of web chat yet again to be told it would be dispatched out ASAP . Still waiting . Not good customer service and I would avoid ordering anything online . I had to even give 5 stars as the site wouldn’t let me post my review otherwise . Just sums it up really .

    So did it eventually get delivered?


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    Bomber jacket

    Okay so I made my order before I read the reviews wrong move to make my friends I was up all night long with the dreaded feeling that I was not going to receive my coat….. well it arrives this morning and I’m expecting everything to be wrong but I actually received my order the coat I wanted I waited less then 24hrs to receive it and lady’s and gentlemen I am in fricken love with this coat please don’t be scared by the reviews and actually make the purchase.


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    Zavetti Canada Jacket

    Delighted with the entire process. Ordered on Saturday morning, delivered on Monday afternoon. I had looked at the poor reviews, but most of them are a year ago at the height of the pandemic and during the run up to Christmas which would explain the problems. I'm glad I ignored them as my daughter will be over the moon with her new jacket on her birthday...thank you!


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    Womens Gabellia Jacket

    Great Coat , daughter loves it , only problem is online its priced at £124.99 but when it arrived its price marked at £114.99 , zavetti say they will refund the £10 difference


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    Zevetti boys coat

    DISAPPOINTED WITH QUALTY.. Bought a coat for my 6 year old and ordering was easy and was delivered on time ..after a few weeks of him wearing the jacket,i noticed fluff allover the coat first I thought its static maybe from somewhere else.I sticky rollered it and then noticed it again the next day, after a close insepction I noticed it was the filling coming through the material,very disappointed.. I have contacted zevetti and still awaiting a reply.. not happy at all.


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    Jacket

    I ordered a jacket that was supposed to arrive 10 days ago, it hasn't arrived yet, I sent dozens of emails asking them to check and return my money, no one answers .... in a word: UNSERVIOUS......


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    Zavetti Canada Oshawa Ripstop Fur Hooded Jacket | Black

    Jacket was perfect and really good quality.Would definitely recommend.Standard delivery and came in 2 days.Great service and overall a very good jacket


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    Sweatshirt

    No problems, only 2 days for delivery. Happy with my purchase and would order again.


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    Oshawa puffer jacket

    So I place an order & receive ok, but return for an exchange, now the problems start. Order update, my address can not be found with the courier. Strange they found it 1st time. Now I have to wait 24 hrs, (2 days late already) then they will request a stop & return & then resend. Interested to see how they will find it 3rd time around. I don’t believe they have even tried to deliver this, they say it’s in stock to get your money, when really they are just stringing you along.


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    Sweatshirts

    Steer well clear of this company! I am really shocked at how a 'reputable' company can treat customers this way. Have now returned 2 sweatshirts amounting to £80. No refund, no acknowledgement, enclosed return label 'toyou' at asda not valid, no response to messenger, live chat or emails. Phone number rings off. Absolutely appalling, now having to go through my bank to open a case for both items.

    Never again...disgusted with Zavetti


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    Zavetti puffer coat

    Very disappointed with this company, the coat I ordered was an Xmas present for my son, tired ringing never answered phone, they ignored countless emails, finally spoke to someone on web chat that told me I had been refunded and money should be in my account, never received any refund and now web chat keeps disconnecting. Very poor company, stay away is my advise.


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    Zavetti Canada coat

    I will never order from this company again. The jacket was ordered on 26th Nov and first the item did not arrive. I was told via FB messenger, after many emails being ignored, that it was out of stock and i would receive a refund. Then it arrived after i had repurchased it from somewhere else! I returned it on 16th Dec but company is now saying they have not received it so there is nothing they can do. I am also going to contact trading standards as reading other messages, i am not the only person they have done this to.


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    Gilet

    Awful company. No way of contacting them - only by email and told I have to wait 72 hours for a reply. More than 72 hours later and nearly 2 weeks later no reply or item.


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    Zavetti coat

    I ordered a coat and a pair of gloves on 21/11/20 and only the gloves were sent and not the coat. After having my mum email several times and hearing nothing from them. Also had my sister email and finally got a response which wasn’t sure if it was genuine. They said they would give a refund but not sure if they actually will. They really are the worse comanpy ever and such a shitty website that I will never be ordering off again. Absolutely disgusted with them. They shouldn’t be allowed to sell anything! I have never been so frustrated with a company before and I hope no one ever makes the mistake I did. They do not deserve customer loyalty! Defiantly a ZERO STAR for them! Even though it doesn’t let you rate zero stars!


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    Tracksuit

    I paid for next day delivery and didn't receive it i was told several reasons why my order hadn't been dispatched, I was offered a goodwill gesture and never got it. I waited over a week for the item as it wasn't in stock but was told I hadn't paid and they couldn't find my order number. I will never ever order off footasylum or zavetti ever again. Due to covid you can't ring a phone number. Have to use the email address or WhatsApp and wait over 24 hours for a response even when you paid for next day delivery. Disgusting customer service and no good will gesture that they stated they'd give which was a 10 pound voucher woopie doo when their items start at 40 pound plus. I wouldn't recommend buying anything from these guys id rather fo to the store and buy it in person. They are not trust worthy dont waste your time people.


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    Zavetti Canada Tureno Hooded Bomber Parka Jacket

    Ordered 22/11/2020 Hermes received 23/11/2020 I still have not received item. Tried to email customer services absolutely no response, tried online chat rubbish because my order didn’t start FA although retailer on email received says Footasylum. I am getting totally stressed about sorting out this Xmas present. If no contact will report to credit card company to deal with. I order from lots on online retailers.and never experienced this problem. If I could give zero stars instead of 1 then I would.


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