Coopers of Stortford - Overall Rating based on 35 reviews
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2 Garden Solar Lights and a Buddha Solar Water Feature
I purchased 3 items from this company - all three in stock. Two items were shipped quickly and although one of them was faulty, the company dealt with it swiftly and refunded the item. Third item, on the other hand, was a complete disaster. I ordered Buddha solar water fountain. It was in stock. Ordered on 6th June and hoped to have it delivered before Father's Day 19th June. After 4 telephone calls to the company and assurances it would be with us before then, it was clear it will not reach us by the 19th. On the following Monday, 20th June, I called to cancel the order only to be told that it is in packing process and they cannot cancel it but they will try and check with the supervisor. They called back and confirmed it would be cancelled and money will not be taken from my account. On Tuesday afternoon, 21st June, I received a message that the item was shipped!!! On 22nd June, I checked my account and the money was taken out. I called the company only to be told there is nothing they can do about it and the item will be delivered by Yodel - it is due to arrive tomorrow - 23rd June! I can refuse delivery or accept it and call them to arrange for collection. Which means the money will not be refunded for at least 2-3 weeks. The worst of all was when the lady I spoke to told me she had no record of my conversation with the customer service on Monday!
This type of service is just not acceptable and it seemed to me that every person I spoke to covered someone else's incompetence.
I will never use this company again.Pond illuminated fountain
I ordered this item 11 days ago.Have been told twice it had come in.Today I get a Email to say it has come in today. I won't be here the next 2 weeks, I have been told they will send it after the 3rd of July .Please don't let me down again. Leonard Dawber
Garden bench
Three weeks old .used twice third time today.23/4 one seat lathe snapped was told to send back the complete bench all packing at tip why cant you just exchange the lathe..
Eco Shower Head
A joke of company selling items not in stock,11 days and still no item would not buy from again
magnetic curtain tie backs
A word of warning about Coopers pricing policy. I bought a pair of magnetic curtain tie backs costing £12.99 ------------ then bought 3 more IDENTICAL pairs from Amazon at £3.99 each. I don't mind paying a little extra -- but £9 difference on each pair --- would have cost me an extra £27 should I have bought them at Coopers!!!
I did send an email to the company asking for an explanation, but didn't receive an answer.7 items cost approx 73 pounds
Sales staff excelant. Order tracking staff at least the one i spoke to rude and disrespectful . When i enquired about my latest order did not like bring told what i could do you dont say after a customers name ok catherine parr it was not a hoax call thats my name. To be told well 1 item out of 7 wont be available until end of Octobet so you will get all items then. Your catalogue quite clearly states if items in stock which i presume the other 6 are they will be delivered in 5 days. Why then have i got to wait until the 1 item out of stock comes in to receive the others. Not impressed with order tracking staff. My order and i are not a joke i have spent a lot of money with Coopers over the last few months but no more so disrespectful
2 outdoor mats
I have been delighted with my first purchase from Coopers of Stortford. I came across them across them by chance on the Internet but what they were selling was ideal and very good value so I did not need to look further. The items also arrived much earlier than anticipated. I will certainly use them again.
10 in one steam cleaner coopers
I Would like to know if any one has bought 1 of these cleaners and what they think of it
Patio cleaner, weeder lights
I received notification that the order was on its way. It wrongly stated 2 items instead of one on the patio cleaner, one item comprising 2 bottles get one free. I only actually received 1 item I.e. the three bottles but want to check I have not been charged for 2. I also want to return the weeder. Tried to contact Coopers customer service to be told I was 67th! In the queue. As they charge 7p per minute I did not wait. Rang dead on 9.00 am to be told I was 39th in the queue, how does that happen on opening calls? I then filled in surveys expressing my discontent and was told that as I was obviously unhappy a customer service person would contact me nothing! I have tried everything, e mails, telephone, and have finally resorted to a letter to the Managing Director. Maybe someone will look at this, I still have the weeder parcelled up ready for collection by the courier just needing Coopers to arrange and I am still waiting for confirmation I have not been charged twice for patio cleaner. I will certainly not deal with this inefficient company again and will not hesitate to relate this experience to anyone who thinks of doing so.
Faux ivy fencing
Disappointed in quality for the price of just under £30. Several leaves have fallen off already and it's not up yet. One was damaged because when packing it was trapped inside and ripped. One leaf has been damaged in the past -- and sewn together with large white stitches which are obviously very noticeable on a green leaf. There is no shading on the leaves either, making it look even more 'faux'. It arrived quite quickly which was good, and ordering on line was easy.
Extra loud doorbell
Bell push does not work
Put new batteries bell receiver and still not workingZip front Comfort Bra ref. 10962
A sizing issue cost me £14.00 to rectify with this company!
I bought a pack of seamless yoga bras. They were two sizes too large, so I posted them back to Coopers at a cost of £4, asking for a refund instead of an exchange because their sizing is difficulty to judge. Almost 19 days later I hadn’t received the refund and decided to phone them to find out why. I waited for 20 minutes (24th in the queue) at a cost of 7p + my standard call rate per minute. Only to be told the refund had gone through to my PayPal account, but if it hadn’t gone through they would do it immediately. I rang off and checked my PayPal account. There was no refund! Then Vodafone sent me a text message to say I had reached my monthly ceiling of £10 on premium numbers!! I have not phoned a premium number since May 2019. I then sent them a scathing email laying it all out with photographic proof and mentioning rip-off Britain. Within a few hours I received an email from PayPal to say they had refunded my money. Yesterday I visited a Vodafone store, and they confirmed that the £10 was all for 08444824400, which is Coopers number. :(
I will avoid this company at all costs in future.Warm terracotta Cobblestone mats.oblong and half moon.
Will this firm ever get my order correct? 5or6 times I exchanged the delivered mats as either they sent 2 of the same shape or two different colours. After cancelling the order,the new catalogue came out and only ONE colour was advertised for the mats.Thinking they could not muck up the next order,I sent off for them again.BUT NO!!! They sent a half moon and an oblong mat as ordered,BUT IN TWO DIFFERENT SHADES. Is this why the send them separately so they can make an excuse of not knowing they were different colours?So much for Chinese crap.
2 x sofa covers
cover sizes were false as did not fit the sofa ,that we measured to be sure,returned 3 weeks ago ,still waiting for credit !!!!!!
Ideal quality shop for garden accessories, plumbing and housing
Coopers of Stortford came to my favourite online store for getting all I require for home repairing, DIY or any kind of gardenining stuff I need to do.
The present a wide range of products, especially according to person's requirement. They also have outdoor furniture, outdoor lighting, tools, party supplies, home decor stuff, utensils, houseware, torces, batteries, mats, ladders and what not.
I mean, they seriously get whole lot of cool stuff together
Review with most votes
Ideal quality shop for garden
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