Cotton On - Overall Rating based on 25 reviews
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4 items online purchase
I recently bought 4 items online and it was a total nightmare. I spent a lot of money expecting them to arrive in 4-5 days but they never showed up. Customer service was no help, with vague responses and excuses. The tracking info wasn't updated and it seemed like no one knew where my parcel was. They blamed the courier, leaving me clueless. Dealing with unhelpful reps who didn't care was frustrating. It felt like a scam and the whole thing left me really disappointed.
Bikini return issue
I've had a really bad experience with my return at this shop. I returned some unworn bikinis with all the hygiene labels still on, but when I got my refund, three items were missing. I tried to get in touch with customer service through emails and live chat, but I didn't get anywhere. The customer service advisors didn't seem to understand my issues and didn't fix the problem. I really wouldn't recommend ordering from this shop if you think you might need to return something.
jeans and t-shirts.
I bought some jeans and t-shirts from this place thinking they would be cool, but they turned out to be rubbish. When I tried to send them back, they made it really difficult for me. I had to wait ages for my refund and to top it off, they didn't even apologise. They really need to improve their customer service. After this bad experience, I definitely won't be buying from them again!
T-shirt purchase
I recently ordered a t-shirt from this shop and it was a complete nightmare. I ordered it on the 27th of November and after waiting for 10 days with no shipping updates, I decided to chat with their customer service. To my surprise, they told me my order had been cancelled due to the item being out of stock. I wasn't even told about the cancellation, and I had to ask for a refund on my own. Their lack of communication and bad planning is really disappointing. I won't be shopping here again, that's for sure.
exciting experience shopping from Heintje
I am plus-sized and getting fitting wear is always a herculean task for me. I go from shop to shop looking for a store that has what will fit me. Sometimes when I find one, I pay double the price and it is not really funny but painful. Sometimes I get frustrated and sad. Some store attendants will not only be unfriendly but will be less helpful while making fun of me. A concerned store girl told me about Cotton: on. I placed an order for plus-size lingeries, tops, and sleepwear. They got delivered to me within a few weeks and I really loved what I got. I will always shop with Cotton: on whenever I need any of their products. I recommend Cotton: on for all fashion lovers who love quality fashion wears and accessories.
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