Cotton On Reviews

: 25
32% Would buy here again

Most relevant positive review

  2024-05-21
Clothing and gifts
The customer service in this shop is absolutely amazing! Maria is just so lovely and always goes ...Read on
Alfie Brown

Most relevant negative review

  2024-04-20
Misleading product description
I'm really disappointed with the customer service at this store. I've been a loyal cust...Read on
Thomas

Review with most votes

  2022-01-25
exciting experience shopping f
I am plus-sized and getting fitting wear is always a herculean task for me. I go from shop to sho...Read on
Heintje

Reviews (25)

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    exciting experience shopping from Heintje

    I am plus-sized and getting fitting wear is always a herculean task for me. I go from shop to shop looking for a store that has what will fit me. Sometimes when I find one, I pay double the price and it is not really funny but painful. Sometimes I get frustrated and sad. Some store attendants will not only be unfriendly but will be less helpful while making fun of me. A concerned store girl told me about Cotton: on. I placed an order for plus-size lingeries, tops, and sleepwear. They got delivered to me within a few weeks and I really loved what I got. I will always shop with Cotton: on whenever I need any of their products. I recommend Cotton: on for all fashion lovers who love quality fashion wears and accessories.


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    Local store experience

    My time at the store in Marrickville Metro has been absolutely amazing. The manager there is so friendly, helpful, and really knows their stuff when it comes to all the products. I love how they always go out of their way to help with any questions I have. The range of sizes available in-store and online is really impressive, and the staff are great at helping you find the perfect fit. I feel really comfortable shopping in this store because I know I'll get top-notch advice and help from the sales team. Overall, my visits to this local shop have been fantastic thanks to the incredible customer service they provide.


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    Two pairs of leggings

    I bought two pairs of leggings from this shop not long ago. The delivery went well and the leggings were good quality. However, they turned out to be too short for me, so I had to return them. When I tried to email customer service to ask about the return process and costs, my emails wouldn't go through. This lack of communication and poor customer service really disappointed me and left me feeling frustrated with the whole experience.


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    Sizing issues

    I bought something recently, and the ordering was fine but I had a big problem with the size. I ordered an extra small, but what I got was way too big. It was so big that it would even fit my mum who wears a size large! This issue with the size was really disappointing as now I can't wear the product. I think it would be a good idea for the company to take another look at their sizing to stop customers from being unhappy in the future.


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    Clothing and gifts

    The customer service in this shop is absolutely amazing! Maria is just so lovely and always goes out of her way to help, making shopping so easy. She really knows her stuff and always makes sure I am happy with what I buy. I have never been let down by the quality of the clothes and gifts I have got from here. I would definitely recommend it!


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    Refund issue

    I've just had a bit of a let-down with a refund I was expecting after returning an item to a store. I sent a few emails but never got a response and my refund never came through. I ended up having to take it further by making a claim on PayPal. It's frustrating how there has been little communication or follow-up from the company. Trust and satisfaction are really important for any business to thrive.


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    Leggings return

    I went back to the shop to return a pair of leggings I'd bought, and I noticed they were on sale for a lower price. Jessica and another guy were really helpful and kind in sorting everything out for me. Now I really like this store!


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    Noodle and crisp bowls

    I bought some noodle and crisp bowls more than a year ago, and they've held up really well! The quality is top-notch and the delivery was really fast. They were packaged really nicely so nothing got damaged.


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    Misleading product description

    I'm really disappointed with the customer service at this store. I've been a loyal customer for years and I expected better treatment when I brought up a genuine issue with the products I purchased. Instead of helping me, the staff member I spoke to just argued with me for ages, without showing any empathy or understanding.


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    Lots of clothes for school

    Oh my gosh, seriously, this shop is taking absolutely ages to ship my stuff! It's really annoying! I've ordered from other places before and they arrive so quickly, but not this one! It's like they're taking forever or something, I don't know. And let's not even mention all the times they've messed up my order - missing items, wrong style, I mean, come on! And now I'm still waiting for a package I ordered ages ago. Ugh, it's so frustrating!


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    Express delivery purchase

    I recently bought something with express delivery because I needed it quickly, but it took way longer than expected to arrive. When I contacted customer service about the delay, they didn't give me any clear answers or a definite delivery date. I was disappointed by this lack of communication and efficiency, especially since I paid extra for express delivery. It seems like this company's express delivery isn't very reliable or trustworthy, based on my experience and what others have told me. I was hoping for a faster and more reliable delivery, but that wasn't what I got in the end.


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    Express shipping disappointment

    I placed an express shipping order, hoping to get my item in 2-5 business days. But after I got the order confirmation, I waited for two days without hearing anything about shipping. When I reached out to customer service through chat, they told me the item I wanted wasn't available and I would get a refund. It was annoying to find out they didn't even know about my order, causing all this hassle.


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    Poor customer service experience

    I recently had a bit of a bad experience with one of the staff members, called 'Jabulile'. Their customer service skills were really not up to scratch. I had a legitimate complaint about a missing item in my order, but instead of helping me, they accused me of lying. On top of that, they struggled to communicate properly because their English wasn't great. Even when I tried to contact a different email address, I kept getting responses from Jabulile, which just made things worse. It was really frustrating and left me feeling like they didn't care about me as a customer.


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    Online order

    I ordered something online not long ago but the whole thing was a bit of a let-down. They told me it would take 1-4 business days to get to the store, but after waiting for 3 weeks without hearing anything, I had to contact customer support. They told me there was a problem with processing my order, even though they had already taken the money from my account. I was annoyed that they didn't bother to let me know about the issue with my order.


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    Order never received, no refund

    I ordered something a while ago, and it still hasn't arrived. Can you believe they haven't refunded me either? I've sent them so many emails, but they just ignore me. I couldn't even buy a birthday gift for my daughter because of their mistake. Don't bother spending your money here, trust me!


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    Refund delay

    I bought something online and wanted to send it back for a refund. It seemed like a simple process, but it's been almost a month and I still haven't got my money back. The lack of communication and the delays in giving refunds are really annoying and not okay. I've tried getting in touch with customer service lots of times, but I haven't heard anything back. Honestly, my time dealing with their online customer service has been really terrible and I wouldn't suggest shopping here if you want a refund quickly.


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    Plastic clothes

    I was looking to buy some clothes online, but all I could see were these plastic ones! They seemed to take over the entire website and I couldn't find any cotton clothes at all. It's really unfair for people like me who have skin issues and can't wear plastic clothes. It's so frustrating!


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