Direct GB Home and Garden - Overall Rating based on 24 reviews
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Corner fire unit
I recently purchased a corner fire unit and I have to say, it's absolutely brilliant! I was a bit apprehensive at first after reading a few reviews, but I ultimately decided to take a chance based on the positive ones. The item itself is really impressive. It would be great if they improved their delivery times and communication, but when I contacted Ryan and Jodie, they were extremely helpful and friendly.
Cast Iron Frying Pan
I recently bought a cast iron frying pan from this company, and I have to say, it was a disaster. It was meant to come with free delivery and cost £29.99, but the delivery didn't show up in the 3-5 days they promised. The first red flag was when they randomly added a £6 delivery fee without explaining. And to top it off, the purchase appeared as "fish aquatics limited" on PayPal. I tried reaching out to customer service through the website, phone calls, and emails, but no one bothered to reply or help me find my missing order. It took me 11 days of waiting and trying to get in touch before I finally got a refund through PayPal.
Fireplace console
I recently purchased a fireplace console and I'm really impressed with the quality. It was even on sale which was a bonus. The only downside was I had to drop them an email to check the delivery date, but they got back to me promptly and it arrived in just 3 days, all packaged up really nicely. I'm thrilled with my purchase and would definitely consider buying from them again!
Breadmaker purchase
I recently bought a breadmaker from this company. It took ages for me to get it, though. I tried emailing and writing to customer service loads of times, but no one got back to me. They kept saying it would be delivered soon, but it never was. Luckily, my bank gave me a refund for the breadmaker that never showed up.
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Fireplace console
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