Direct GB Home and Garden - Overall Rating based on 24 reviews
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Outdoor furniture set
I bought some outdoor furniture from this company and it was a disaster. The quality was not as good as I was expecting, and when I tried to sort it out with customer service, they were really unhelpful. I wanted a refund of £600 because the set wasn't what I was promised. But getting my money back has been a nightmare. The customer service team has been slow, not replying, and not taking responsibility. It's really annoying to have to fight so hard for a refund when they sold me a faulty product. I wouldn't recommend buying anything from this company because their products and service are not worth the trouble.
Genoa bench seat purchase
I bought a Genoa bench seat from this company, and they said it would arrive in 5-7 days. But it actually took 18 days! I got in touch with the distributor, complained about the delay, and suddenly the item was sent out and it arrived today. The bench seat is great, but the late delivery was a letdown.
I bought some garden furniture
I recently ordered some garden furniture from a store and they promised it would be here in 3-4 days, but it ended up taking weeks to arrive. When I tried to cancel the order because I needed something else urgently, they completely ignored my emails and calls. It was really irritating! Eventually, the items showed up, but by then I didn't want them anymore. I asked them to take it back and refund me, but I still haven't heard back from them. It's just so frustrating!
Scarifier purchase
Recently, I bought a scarifier from this company and it wasn't great. They said they’d send it in 3 days but that didn't happen. I tried to contact them through emails, online chat, and phone calls but got no response. It's really annoying that they ignored all my attempts to reach them.
Garden furniture set purchased
I recently bought a garden furniture set from this company and it was a disaster. Once I placed my order, I heard nothing about when I would get it. The delivery date passed and still no sign of it. I tried to get in touch by phone, email, and even on Facebook but got no response. It's so annoying when a company you've bought from just ignores you. I had to cancel my order through my credit card company in the end. Not a good experience - I wouldn't recommend them to anyone.
Garden furniture set
I bought some garden furniture from this company recently and it was a bit of a nightmare. I placed my order, paid up, and then heard nothing - no updates, no tracking info, zilch. I tried reaching out to them via their chat support, but got absolutely no reply. I was so annoyed and worried that I'd been scammed. Luckily, I paid through PayPal so I managed to get my money back. Honestly, I wouldn't advise anyone to use this company - they're just not reliable or good at keeping in touch.
Large order online
I recently splurged on a £500 online purchase and it's been two weeks with no sign of my items. I've been trying to get in touch with the company through email but haven't heard back at all. It's really annoying to see that others are facing the same problem, I've seen a few complaints online. It's frustrating that this isn't a one-off issue with this company, it looks like a pattern. I'm thinking about escalating things through PayPal and trading standards. Honestly, I'd suggest avoiding this company to save yourself the stress and let-down.
Awaiting my order
I placed an order a long time ago and I still haven't received my items. Their customer service is really bad as well. I sent them an email but only got one response, and when I tried calling them, they said they were short-staffed. However, that's no excuse for accepting payment and not delivering my order. I requested a refund but I haven't heard back yet. I would suggest avoiding this place completely, they are definitely scammers!
Garden furniture set
I recently bought a lovely garden furniture set from this shop and I have to say, the quality of the product was even better than I expected. The set was strong, stylish, and exactly what I needed to spruce up my outdoor area. I was really impressed by the wide range of garden furniture options they had, it made it really easy to find exactly what I wanted. The ordering process went smoothly and everything was really clear from start to finish. The customer service was great, the staff knew what they were talking about and helped me choose the perfect furniture for my space. Plus, the prices were competitive and the product I got was really good value. The delivery was quick and hassle-free, the furniture arrived in perfect condition and was ready to use straight away. Overall, I had a brilliant time shopping at this store and I would definitely recommend it to anyone looking for top-quality products and service.
Garden chairs
I wish I had read the reviews before ordering those 2 garden chairs. It's been a complete nightmare! Got the email confirmation and then nothing. I've been waiting ages, tried to contact them numerous times, and finally got a response saying that today is the delivery day. No tracking or confirmation, just hoping for the best. The Messenger chat was pointless, full of automated replies. Waited for over an hour to speak to an agent, but no one appeared. Starting to think I'll never receive my chairs. Luckily, PayPal came through and I got my money back. Ugh, what a hassle!
Lawn mower purchase.
I recently bought a lawnmower online but haven't had any updates about my order from the company. It's really disappointing that the delivery hasn't arrived yet. I'm feeling frustrated because they haven't been in touch at all after they took my money. I would definitely recommend that others steer clear of this company.
Strimmer, standard delivery
I bought a strimmer from this company and it's been a total nightmare. I paid through Paypal for the buyer protection and chose standard delivery expecting it in 3 days. It's been over 10 days now and still no sign of my strimmer. I've tried reaching out to the company via email, phone, website chat, Facebook chat, and even left messages on their answering machine, but it's like they don't even exist or care about their customers. I've had to raise a help request with Paypal to try and get my money back - what a mess! Also, turns out the director has had 3 failed businesses before, so that's a major red flag. Checking their Facebook page just confirms my suspicions, it's full of negative comments and angry faces. I really wish I had seen those before placing my order.
Garden chair purchase
I recently bought a garden chair from this company. The delivery got delayed because of a supplier problem, but the team found a solution, which I really appreciated. At first, communication was a bit slow, but it improved and I was impressed with the service. They made sure to keep me updated and responded quickly, even late at night. I thought the service was efficient and helpful overall, and I was happy with how they dealt with the delay.
Outdoor Fairy Lights
I got these really lovely fairy lights for my garden from this one place, but you know what? They never showed up! It was so annoying. I tried emailing them, but they didn't even bother to reply. Such a let down and a waste of my time and money. I think I'll just shop somewhere else next time, thank you very much.
Garden furniture set
Wow, I honestly thought this place was going to be rubbish, but it turned out to be really cool! I ended up buying a garden furniture set and it arrived super quickly. The customer service was excellent, they even emailed me back on a Sunday! The delivery was really fast and everything was in perfect condition. And the price was amazing, I couldn't find it cheaper anywhere else. I'm really pleased with my purchase, definitely recommend giving them a try!
Office desk purchase
I wouldn't bother with this company if I were you. I ordered an office desk from them and it never showed up. I tried contacting them several times through email, phone, and online chat but got no reply. It seems like they don't really care about their customers. I even asked them to cancel my order, but no surprise, they ignored that too. Thankfully, I managed to get a refund through PayPal, but their customer service and communication skills are shockingly bad. Do yourself a favour and steer clear of ordering from this company.
Gardening tools
I recently ordered some gardening tools from this company, but it was a complete disaster! They took my money and never actually sent me the tools. I tried calling and emailing them, but they never got back to me. I honestly feel like I've been scammed!
Refunded money
I ordered something, did not receive it, and emailed to inquire why, but no one got back to me. They did refund my money, but honestly, the lack of customer service was disappointing. It felt like a waste of time.
Order never came
Ugh, I ordered this really cool thing but it never arrived! And when I tried to call the company, the phone just kept hanging up on me. So frustrating! I reckon this website should be shut down because they're definitely a scam!
Bread maker purchase
I bought a bread maker from this place back in January and they promised it would arrive in 3-4 days. Can you believe it? I waited for a whole 2 weeks and still no sign of it! So I decided to send them an email, and all they said was that it would be delivered by Wednesday. Well, Wednesday came and went, and still no bread maker! I reached out again, and all they could offer was apologies and a promise to look into it. I had to take matters into my own hands and ask my bank for a refund because I was convinced it was a scam. Now, even in March, they're still trying to dispute the refund with my bank as if they actually delivered something! What a nightmare of a company, please avoid buying from them.
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Fireplace console
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