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Bag purchase
I recently bought a bag and was a bit nervous at first because I had read some negative reviews. But it turned out to be fantastic! Tracking my order was simple, the bag arrived in perfect condition, and the quality was really good. I was extremely impressed and pleased with my purchase.
Warm and durable winter jacket
I bought some clothes a couple of years back and they have really held up well, especially this winter jacket. It's super warm and tough - even though I've hung it up loads, the faux leather is still looking fresh with no scratches.
Puffer jacket purchase
I bought this puffer jacket from this brand back in December and just under a month later, I noticed there was a cut in it. I got in touch with customer service and sent them some photos of the damage, but they said it wasn't covered by the warranty because it looked like it had been ripped. I wasn't happy with this response because I couldn't remember catching the jacket on anything. Even if I had caught it on something, the fact that it tore so quickly shows that the product isn't great quality, especially considering how much I paid for it. I've had puffer jackets from other brands that have lasted me 10 years and are still in one piece, so I'm really disappointed with this brand's quality.
Recent online shopping experience
I've been a customer of this brand for a long time and I've noticed that the quality of their products and service has gone downhill in recent years. Even though I've been loyal to them since the 90s, my most recent online shopping experience was pretty disappointing. The stuff I ordered came all the way from Poland to Sweden, and the packaging was done so carelessly. One of the things I got was broken, and the other one was just chucked into an open box with the wrapping paper all crumpled up. This meant I couldn't use them as gifts like I planned to. I got in touch with customer service about the broken item and they offered me a small refund, but they didn't do anything about the awful packaging. The lack of care they showed in handling and packaging the items was really disappointing and not what I expected from this brand. Because of this, I've decided not to buy from their online store again and I might even think twice about shopping at their physical stores because of their declining quality.
Online clothing purchase
Well, where do I begin with this online clothing store? My experience of making a purchase worth a lot of money hasn't been great - I got nothing in return! It's been weeks since I ordered, and my bank account is empty. Customer service? Useless! The tracking info says my package was never delivered! What a joke. If I knew how unreliable this site was, I would have shopped somewhere else. Avoid this dodgy outfit if you want to keep your money.
Small cute backpack
I bought this really cute small backpack from here, it looked lovely when I first got it. But out of nowhere, two stains appeared on the front! I tried everything to get rid of them, but they just wouldn't budge. Now, after 3 months, the whole backpack is covered in stains. I can't believe it! I definitely won't be buying from them again, especially considering how pricey the backpack was.
Clothing items
As someone who has shopped with this company, I just have to say that the level of incompetence and poor customer service I experienced was beyond belief. The whole shopping experience was a complete nightmare from beginning to end. When I tried to return an item, it was a total disaster - it took them more than a month just to respond to my return request, and even then, the communication was confusing and not at all helpful. The lack of transparency and accountability from their customer service team is just not on. All in all, the whole ordeal left me feeling really frustrated and puzzled as to how a company could operate in such a chaotic and disorganised way.
Delayed delivery
It's nearly been a month since I placed my order, but I still haven't got it. I've called and emailed them many times, but they still haven't got back to me. This website is really unreliable and their customer service is terrible.
Mens Chinos and pringle polo top
The service in the Arbroath store was first class very helpful and attentive
completely loved it
sunglasses, denim shirts and jeans, shoes and there is a long list of items that I bought from this website. i am one of the old customers of the website and I love each and every product. what i like the most? the rate and quality of products, i never felt that i am paying more or wasting my money.
Review with most votes
completely loved it
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