Lyle and Scott Reviews
The data of this company have been checked for accuracy and verified. It is safe to visit its official website. We are convinced that online transparency and security encourage all companies to verify themselves with us, so they know where one can shop trustworthily and safely. Read more
Reviews (24)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Broken press stud on my coat
My press stud broke on my coat and I had no idea there were different sizes - can you believe it? I contacted customer service and Tracey was absolutely fantastic! She was so helpful and made sure to keep me in the loop about getting a replacement. Thanks to her, my coat is all good to go now!
Shorts too small
I bought a pair of shorts but they turned out to be too small, so I returned them for a larger size. The annoying thing is, they sent me back the exact same size! I mean, what's the point of that? Also, if you're thinking about returning something, don't bother at the weekend because DHL only collects parcels during the week. Plus, they don't include return slips in your order because they're trying to be eco-friendly, not because they're cutting costs. It's a bit of a hassle if you don't have a printer.
Quick response to email enquiry
I emailed about a product and got a quick response which was super helpful and answered all my questions. I thought the customer service team did a great job being efficient and effective.
Faulty discount code
I bought a jumper, but I ran into a problem with my discount code not going through. The customer service was brilliant. They sorted out the issue and refunded me within a few hours. I was really impressed with how much they cared and how quickly they resolved everything.
Men's sunglasses
Stylish but not very robust. The right hand arm broke at the hinge after a few months. Boots kindly replaced the pair. The second pair lasted a similar length of time. Boots replaced them again. The arm broke again a few months later. What a disappointment. There appears to be no way to get in touch with Lyle and Scott. So please consider this as a complaint.
Review with most votes
Cool winter collections
Read on