Lyle and Scott Reviews

: 24

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88% Would buy here again

Most relevant positive review

  2024-05-22
Blue crew neck sweater
I recently bought a blue crew neck sweater from this company and it was even better than I had ho...Read on
selina

Review with most votes

  2017-11-03
Cool winter collections
I am not that much shopaholic, but i usually bought my winter clothes from here whenever i need. ...Read on
Leo

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    Broken press stud on my coat

    My press stud broke on my coat and I had no idea there were different sizes - can you believe it? I contacted customer service and Tracey was absolutely fantastic! She was so helpful and made sure to keep me in the loop about getting a replacement. Thanks to her, my coat is all good to go now!


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    Shorts too small

    I bought a pair of shorts but they turned out to be too small, so I returned them for a larger size. The annoying thing is, they sent me back the exact same size! I mean, what's the point of that? Also, if you're thinking about returning something, don't bother at the weekend because DHL only collects parcels during the week. Plus, they don't include return slips in your order because they're trying to be eco-friendly, not because they're cutting costs. It's a bit of a hassle if you don't have a printer.


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    Quick response to email enquiry

    I emailed about a product and got a quick response which was super helpful and answered all my questions. I thought the customer service team did a great job being efficient and effective.


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    Faulty discount code

    I bought a jumper, but I ran into a problem with my discount code not going through. The customer service was brilliant. They sorted out the issue and refunded me within a few hours. I was really impressed with how much they cared and how quickly they resolved everything.


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    Men's sunglasses

    Stylish but not very robust. The right hand arm broke at the hinge after a few months. Boots kindly replaced the pair. The second pair lasted a similar length of time. Boots replaced them again. The arm broke again a few months later. What a disappointment. There appears to be no way to get in touch with Lyle and Scott. So please consider this as a complaint.


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