Lyle and Scott27 reviews
This score is based on 27 genuine reviews submitted via BritainReviews since 2017.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Shorts too small
I bought a pair of shorts but they turned out to be too small, so I returned them for a larger size. The annoying thing is, they sent me back the exact same size! I mean, what's the point of that? Also, if you're thinking about returning something, don't bother at the weekend because DHL only collects parcels during the week. Plus, they don't include return slips in your order because they're trying to be eco-friendly, not because they're cutting costs. It's a bit of a hassle if you don't have a printer.
Fast processing, quick response to emails
The service at this place is amazing! I ordered something and they sorted it out super quickly. But what really blew me away was how they dealt with any problems I had. They replied to my emails straight away and fixed everything in a jiffy. That level of customer service is rare nowadays, and it definitely gained my loyalty.
Quick response to email enquiry
I emailed about a product and got a quick response which was super helpful and answered all my questions. I thought the customer service team did a great job being efficient and effective.
Faulty discount code
I bought a jumper, but I ran into a problem with my discount code not going through. The customer service was brilliant. They sorted out the issue and refunded me within a few hours. I was really impressed with how much they cared and how quickly they resolved everything.
Men's sunglasses
Stylish but not very robust. The right hand arm broke at the hinge after a few months. Boots kindly replaced the pair. The second pair lasted a similar length of time. Boots replaced them again. The arm broke again a few months later. What a disappointment. There appears to be no way to get in touch with Lyle and Scott. So please consider this as a complaint.
Missing popper
I have never been more happy to review a company
I bought a junior jacket from TK MAX
It had a popper missing but we knew this
I got directly in touch with Lyle +Scott
The customer experience manager (Darren Oliver) emailed me , he has gone way + above my expectations to help me , at no cost to myself they ask me to send it to their office in Scotland + they will get it repaired + sent back to me free of charge , Darren has replied to all my emails sent to him , I have spoke to him on the phone and what a lovely chap he is , the care for their customers has been outstanding , thankyou Darren and Lyle + Scott ,Cool winter collections
I am not that much shopaholic, but i usually bought my winter clothes from here whenever i need. reasons:-
1, none can give the quality Lyle and Scott is giving, like literally no one. i have a sweatshirt which i bought from here and still, the quality is superb. there is nothing uncomfortable when i wear . also the fabric is still same, no little dots over my sweatshirt. which is a huge relief. because i hate it
2. the price is not that high, i can actually buy if i want something within a month. also, they are offering collections of winter wears which is awesome
3. mostly winter clothes are heavy in weight and if i want to travel then either i have to lose some clothes or have to pack more bags. the sweaters and cloths i buy from here is light in weight which makes my luggage light too
About Lyle and Scott
Lyle & Scott is a British clothing brand established in 1874 in Hawick, Scotland. Renowned for its heritage in knitwear, particularly in cashmere, the company has a strong reputation for producing high-quality, stylish garments. Over the years, Lyle & Scott has expanded its product range to include contemporary fashion, with a particular emphasis on menswear. The brand is recognised for its distinctive logo featuring the Golden Eagle, symbolising excellence and heritage. Maintaining a balance between tradition and modernity, Lyle & Scott continues to appeal to a broad audience, offering a mix of classic and modern designs.
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Categories Lyle and Scott
Online shopping | Fashion Reviews & Experiences | Sport & Outdoor Reviews & Experiences
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Last update: October 2025
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Review with most votes
Cool winter collections
I am not that much shopaholic, but i usually bought my winter clothes from here whenever i need. reasons:- 1, none can give the quality Lyle and Scott is giving, like literally... Read onBy: Leo