Oak Furniture Superstore32 reviews
This score is based on 32 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Coffee tables with scratches
I bought some coffee tables from this shop not long ago, but they turned up with a few scratches. So I got in touch with their Customer Service team and they were really helpful. They sorted out a new delivery and collected the old tables in just a few days. I was really impressed with how quickly they dealt with it all and how much they cared about making sure I was happy.
Sofa purchase, effortless ordering, delivery
I've just bought a sofa from Oak Furniture Superstore and I must say, the whole ordering and delivery experience went really smoothly. Even though there was a bit of a struggle getting the sofa through a narrow passageway, the delivery team handled it like pros. The sofa looks fantastic - I really like the style and colour. It's a tad firmer than what I'm used to in terms of comfort, but it's getting comfier the more I use it. All in all, I'm happy with my purchase and would definitely recommend it to others.
Francis oak soft green range
I had a fantastic experience with the furniture store all the way through. The customer service was exceptional, with a really helpful and friendly team guiding me through every step. The Francis oak soft green furniture I bought was top quality and went beyond what I had expected.
Chest of drawers purchase
I bought a chest of drawers from this shop not long ago, and I have to say, it was a pretty disappointing experience. It took a painful 10 weeks for the drawers to actually show up, and then when they did, they were defective. I've been waiting around for another 9 weeks now for a replacement, which means it's been a grand total of 4 months since I first bought them. To top it off, they didn't offer much in the way of compensation for all the hassle, which just made me even more annoyed. I definitely won't be shopping here again, and I'd recommend others to give it a miss too.
TV unit purchase
Hey there! I recently got this TV unit and I'm absolutely loving it! It fits all my things perfectly and looks really cool in my living room. The price was totally worth it and it arrived pretty quickly. I also tried out the wood sample service, which was great because it helped me choose the right colour. I'm really pleased with my purchase.
Latimer Sofa PT23045
My 71 year old mum bought a Latimer sofa 2021 (took months to deliver). Recently received a recall notice saying it doesn't comply with fire safety, product recall number 2212-0038 on Gov website. Form filled out (as it states on the recall with the oak furniture superstore website recall link), but didn't hear anything since last year, got a letter on 28th Feb from FRP. Absolutely appalling, oak furniture superstore now saying someone else 'bought' the business (obvs now set up a different Ltd Co named Moreham Wood Trading Ltd), however happy to take on the oak furniture superstore trademakr, the 59K FB followers, but not help any customers who have had any issues, apparently she has to pay to get rid of it herlsef, even though it states on Which, trading standards etc they should get rid of it or collect it from her, she hasn't slept properly, absolutely disgusting.
Sutton 260cm Table Grey Marble
Bought the above dining table and within two weeks the table has scratches on it. Product is of poor quality and cannot be used as a dining table without covering every inch of the table to ensure no damage is done to the table. No help was provided from the company as they could fob us off with accidental damage. Product should not be so poor quality that it can be damaged so easily. Would not recommend this company or their products.
Epsom Dining Table
Bought a table and chairs through their checkout on their website like you do expecting my delivery on my selected day sometime. Confirmation email said they would want it signed for which is quite impossible for a single full time worker but all the other companies I order from understand this so I have a designated safe place for parcels and a sea of neighbours quite happy to sign for me. Delivery driver called me an hour before delivery and I told him where to leave it and how to get a signature, said he would call me back but didn't. Get a phone call later to say failed delivery and I called them the next day to rebook. Suddenly get an email from Oak Furniture Superstore that I would have to pay £54 to have it redelivered! That someone had to be in my address to sign for it and nothing else was acceptable, not exactly easy for a single keyworker during a pandemic! They only give you a 3 hour delivery slot after 8pm the day before which means it is impossible to do anything but book a whole day off. Spoke to customer services who would only rebook the delivery if I paid the £54 fee which they did agree to half, I then had to pay £25 for a time slot to avoid the same happening again. I wasn't happy about all the fees and problems with getting my order so left what I felt were honest reviews at the time. The company then got in touch to rectify the situation, offered me a refund for the delivery and tracked my order to make sure it arrived. When it did arrive there was a small piece broken so they checked if it was integral to the table or not and offered me a small refund. So while this has not been a smooth shopping experience, when the right people were aware of the issues they worked to rectify it. If their delivery policy and their fees (£80 for any returns for example) were addressed then I would probably shop from them again.
Sideboard
So happy with my purchase,quality,modern and real value for money.Will be ordering again. Thank you..
Grey velvet corner sofa
Very happy with my new sofa , customer service was excellent as was delivery .... the two guys had to haul the three sofas over our balcony ... and did so without complaint and good humour .... we are very happy and would definitely order from this company again . ????
Henbury Chesterfield Leather Sofas
Since writing my first review on 15/10/2020 the matter has been resolved thank you for Vishi for resolving the matter and Francesca for the friendly phone call makes a big difference
White and Oak dining table
edit. I am editing my previous review as the issue has now been sorted and Oak Furniture Superstore has actually compensated me for their mistake as well as updated the item name in their system so that this mistake do not occur again. Thanks OFS!
About Oak Furniture Superstore
Furniture is one of the most important parts of your interior. After all, who wants to relax on a hard sofa for an entire evening? Or sleep in an uncomfortable bed? You might be wondering where you can find the best furniture. One of the shops that you can go to is Oak Furniture Superstore. But what kind of company is this? What kind of quality furniture do they sell? How durable is the wood that is used for their tables and chairs? Will their living room furniture also be fashionable? And what will Oak Furniture Superstore offer in terms like customer service and delivery service? These questions can best be answered by people that have already furnished their house with furniture from Oak Furniture Superstore. Their reviews are the best indication for what shopping at Oak Furniture Superstore means. Read their experiences, remarks, comments and opinions to find out if you want Oak Furniture Superstore to provide your new furniture or not.
About Oak Furniture Superstore
As already suggested by the name of the company. Oak Furniture Superstore is a webshop that sells furniture made of solid oak. They have over 50 years of experience in the oak furniture business. Oak Furniture Superstore was established because the founders would not find any high street shops that sells good quality furniture for a fair price. That is why they started to make their own. Oak Furniture Superstore provides oak furniture for every room. For your dining area, they offer glass tables, dark wood tables, large tables, extending tables, dining chairs, drop leaf tables, space saving tables, cream tables, kitchen tables, budget tables, small tables, oval tables, round tables, marble tables, dining benches, kitchen dining chairs, leather dining chairs, fabric dining chairs, table & bench sets and a variety of sideboards. For your living room, they offer a collection of TV units, display cabinets, nest of tables, coffee tables, home office desks, sideboards, recliners, entertainment units, lamp tables, console tables, accent chairs, office chairs and more. Your bedroom can be furnished with their blanket boxes, mirrors, wardrobes, stools, dressing table mirrors, chests of drawers, bedside tables, king sized beds, single beds, dressing tables, children’s beds, double beds etc. And they offer a range of sofas, 2 seaters, 3 seaters and armchairs.
Services of Oak Furniture Superstore
The furniture from Oak Furniture Superstore can be ordered online. Their delivery service will send the items to you. There is also a customer service department that can help you in case you require any assistance.
Complaints, Compliments and Tips for Oak Furniture Superstore
Does your living room, bedroom or other area in your house already contain furniture from Oak Furniture Superstore? Then we, people behind BritainReviews, would be glad to hear what you have to say about this furniture supplier. How comfortable and cosy are their sofas? Are their desks and tables sturdy and durable enough to eat or work at for many years? Do you sleep well in their beds? And what kind of customer service has Oak Furniture Superstore ever provided for you? Write a review and tell us what you think of Oak Furniture Superstore.
How will your living room, bedroom or dining area look with furniture from Oak Furniture Superstore? Read customer reviews about their tables & chairs
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Contact Information
Oak Furniture Superstore, Kinetic Business Centre
WD6 4PJ Elstree
United Kingdom
📧 info@oakfurnituresuperstore.co.uk
🌐 oakfurnituresuperstore.co.uk
Categories Oak Furniture Superstore
Online shopping | Homeware Reviews & Experiences | Cosmetics & Personal Care Reviews & Experiences
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Last update: November 2025
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Review with most votes
White and Oak dining table
edit. I am editing my previous review as the issue has now been sorted and Oak Furniture Superstore has actually compensated me for their mistake as well as updated the item nam... Read onBy: Kiana K