Selfridges Reviews
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Jeans purchase
I recently bought a pair of jeans from Selfridges, and I have to say, it was quite a disappointing experience. I was on the hunt for a specific pair of jeans that I couldn't find anywhere else, so I didn't mind paying a bit more than I would in the US. I even signed up for their "Selfridges+ Global" for free shipping, but despite that, the return process has left me feeling frustrated and let down. When the jeans arrived, I noticed pulled threads and seams coming undone, which was really disappointing considering the price I paid. But things got worse when I tried to return them. I scheduled a DHL pickup for the return, only to be told that my refund was rejected once the jeans got back to Selfridges. I tried reaching out to customer service via email and phone multiple times, but I didn't get a clear explanation for why my refund was denied. It was only after I raised a dispute through PayPal that I eventually got my money back, along with a confusing mention of a gift card or eVoucher payment method that I never used. The lack of communication and transparency around the return process has really shaken my trust in Selfridges as a retailer, so I don't see myself ordering from them again in the future.
Faulty return issue
What a total nightmare it was trying to return a faulty item to Selfridges after more than 6 months of buying it! The customer service was shockingly bad, they didn't give me any help or support at all. They just kept insisting on me having a receipt, which conveniently disappeared from my online account after the 6-month period. Even when I tried to get in touch with them, I was met with nothing but silence and lack of care. Now I'm stuck in a frustrating situation where neither Selfridges nor the manufacturer is willing to lend a hand. It's so disheartening to receive such shoddy treatment after being a loyal customer.
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