Siroko - Overall Rating based on 29 reviews
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Sunglasses purchase
I recently bought some sunglasses from this company and it was a total let-down. I ordered and paid for them on the 12th of May, but they ended up getting lost in Madrid. I haven't heard anything about what's going on with my order since then, which is really frustrating. The lack of communication and service from this company is unacceptable. I definitely wouldn't recommend them for anyone looking to make a purchase in the future.
Jersey purchase
When I first bought a jersey from this company, I was really looking forward to it. But when I tried it on, I was gutted to find out that it was too small. So, I sent it back in perfect condition, only to be told that I couldn't get a refund or exchange. And now they won't even send me back the original jersey - they're saying I have to go all the way to Spain to collect it, even though I'm in the USA. The way they're treating me is really not on, and I'd advise against dealing with them.
Clothing items
The stuff I got were way smaller than what I actually wanted. It wasn't a big deal because I was planning to swap them anyway. But then time passed so quickly, and all of a sudden, I was a week late for the returns. So, I got in touch with customer service to ask if I could still swap them, even if I had to pay for the delivery. It was my fault, I went over the time limit, after all. But they told me that once you miss the deadline, they can't really help you as they don't have to. I'm not sure why they don't want to help their customers, but it seems like they only do when they're forced to. (Just to be clear, the EU says online shops need to give a 14-day return policy, so I don't think they'd do it out of the kindness of their hearts).
Quick response and resolution
I just wanted to say a massive thank you for dealing with my issue so quickly and effectively. The way they sorted everything out and looked after me has really made me believe in them as a company.
Snowboard jacket purchase
I was really nervous when I read all those bad reviews online about where I got my snowboard jacket from. But you know what? It arrived super quickly, only took 4 days! And it fits me like a glove! Feeling totally ready for my holiday now, yay!
Lightweight, technical clothes in a variety of colors/patterns
The clothes in this shop are really stylish and practical, with lots of lightweight and technical options in different colours and patterns. The website made it super easy to shop without any problems, and the size guide was really useful for getting the right fit. I've bought 8 items over a few months and they've all been perfect, standing up well to whatever I've thrown at them.
Quick review of my recent purchases
I bought two products not long ago, but I was really disappointed with the quality. The sunglasses I got started showing weird spots in less than three months, and the cycling shorts I bought had straps that snapped after only three uses. I was let down by how quickly both items broke down.
Bike clothing purchase
I absolutely love the bike clothing I bought, it's top-notch! The quality and fit are superb, and I couldn't be happier with my new jersey and gilet from this brand.
Small-sized items, return process
I bought something from this company recently, and I have to say I was quite disappointed with the size of the items. They turned out to be much smaller than I had anticipated, so I had to go through the trouble of sending them back. What's more, I had to fork out an extra 6.95 EUR for the return shipping, and I didn't even get a return label. This whole ordeal has made me doubt the professionalism and dependability of this company. I'm now waiting to see how they deal with this problem, but I have to admit, I'm not feeling very hopeful.
Review with most votes
Bike clothing purchase
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