Siroko39 reviews
This score is based on 39 genuine reviews submitted via BritainReviews since 2023.
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I was tempted to buy these for my daily commute but had doubts about the returns policy. The kit itself is lovely — comfy, tough and I like wearing it on my bike — so those worries faded. Sadly when I returned two unused items they refused a refund, claiming 'smell' and signs of use — their photos don't back it up. They kept the items and asked me to organise collection from Spain, which is unreasonable for someone in Germany. A shame, but I do like the product.
Finally sorted after a shaky start
I nearly gave up when the bill doubled with customs and carrier fees — not what I expected. I was sceptical, since other shops hid costs before, but then customer service actually answered, were helpful and explained everything, and offered to cover part of the charges. That was the moment I felt relieved and started enjoying the order. Delivery took a bit longer than promised, but the package arrived in good nick. All in all a better outcome than I feared.
Commuter kit that did the job, but not for long
Halfway through a week of daily rides I realised I wasn’t as annoyed as I felt at first. I’d bought the kit because my lower back acts up on longer commutes and I needed something decent after a few bad purchases. The fabric marked and bobbled after a couple of washes, so I contacted support — they shrugged it off as normal wear and offered a tiny voucher. That was poor. Still, the fit helped my posture and made those rides easier while it lasted, so for short-term use I was quietly pleased, even if I won’t buy again.
Sunny surprise
Bought these a few weeks ago and at first I was chuffed — they look smart and sit really nicely on my nose, proper comfy and the lenses feel crisp. Took them out of the case one morning and annoyingly one arm popped off, so I emailed Siroko and sent photos. They asked how I cleaned them, I said just water, and then they said that meant no warranty. Bit confusing and a tad disappointing. They did send a tiny €5 code, which barely helps, but overall I do like how they wear.
Poor fit, poor follow-up
Not worth it, and that's the bottom line. I ordered a pair late summer and only realised the sizing was way off on the first ride. At a glance they looked fine, but they felt enormous, pads too bulky, fit like a different garment. I tried contacting customer service and got the usual waiting messages — no sensible solution offered, just delays and the feeling they weren't taking it seriously. I sent photos, explained measurements, asked for an exchange; it dragged on and then fizzled out. In the end I used a local shop's shorts instead. Small annoyance, really, but you expect basic responsibility when you pay. A shame, because the price made me give them a go. I was mildly annoyed by it.
Sizing panic, turned surprisingly smooth
I wasn't sure at first — sizing online always makes me nervous. I had a moment of doubt, because I once ordered from another brand and returns were a nightmare, parcels lost for weeks. Anyway, we bought jerseys and bib shorts and yes, my fault, I sized up. The return got stuck in the Netherlands for nearly three weeks. Tracking went quiet. I messaged the team expecting the usual tumbleweed. They replied quickly, opened an investigation with the courier. After a week with no news I chased again. Next day they said they’d just send the replacements straight away, not waiting for the returned parcel. That honestly surprised me. It’s a small thing but it turned my annoyance into relief. Quality and price are great too, so that customer service move sealed it. Not flawless — delivery hiccup — but overall pleased.
Broken nosepiece, poor follow-up
“wear and tear” and here’s a tiny credit — they didn’t even ask to see the glasses in person or request a return so they could check. I pushed back and they stuck to their line. Style and fit were good, I liked them at first, but the customer service left me cold. I’ve decided not to bother buying from them again; just thought other people should know how they handle faults.
Not ideal, but at least I got a refund in the end
I wouldn’t trust them for a hassle-free delivery, although they did eventually sort the money out. I ordered on 6 May 2025 (M2 Dirty Road, size L) because the site said it was in stock, so first impression was fine — quick checkout, all seemed normal. A few days later the courier tried to deliver when I wasn’t in. Rather than leave it at a nearby collection point (which would have been sensible), they took it back to the warehouse and I wasn’t told anything. No note, no phone call, nothing. I contacted customer service and that’s where things dragged; replies took 24–48 hours and felt very templated, same phrasing repeated, no real acknowledgement of the mess. After a bit of back-and-forth they said the item was out of stock and offered a refund or re-order. I asked for a full refund to the original payment method (including the wallet balance) and agreed to pay the return label fee just to close it. They did refund me, eventually, but again with no apology and minimal explanation. So, still sceptical — the process was slow and poorly communicated — but at least the money was returned. I probably won’t order again, though if you only care about getting refunded in the end, it’s possible.
New shorts, mixed feelings
are you paying for a brand or for quality? I hesitated over the price (about £60) but went for it because they felt comfy straight away and looked smart. Used them for commuting and longer spins. They’re comfy, the pad was fine, and I liked the fit — really did. Then on my fourth proper ride, about 100km, a small hole appeared in the leg and the seam started to come apart, then just tore more. Super annoying, especially mid-ride. It got worse as the kilometres went on. I messaged customer service with photos. Their answer was basically that it’s normal wear and tear and not covered. They offered €10 in wallet credit. I get that no one wants to replace everything, but after only four wears it felt unfair. So my original doubts about durability weren’t eased — they were confirmed. That said, I’m not writing it off completely: they’re comfortable, they perform well when intact, and I enjoyed wearing them. If you want a nice fit and a good feel, they’re worth a try, but be aware: if something goes wrong quickly, don’t expect a lot of help. I’d hesitate to spend the same again without proof of better quality control. Bit of a shame, because otherwise I was quite pleased.
Snowboarding trousers
Absolutely terrible in every aspect...all the other bad reviews confirm that their customer service is none existing. Purchased some stuff for my girlfriend as a b'day present using their size guide. After waiting ages for the parcel it finally arrived. Unfortunately had to return and ask for the exchange due to size being to big. Parcel was delivered in 2 days to UK address. Now 2 weeks later and after several emails still not sure what is happening with the exchange... avoid at all cost. Go for Dope or other brands that actually care about the customer
Cycling gear purchase
I absolutely love shopping on this website because the prices are incredible! I've picked up plenty of cycling gear and it's always top-notch quality for the amount I paid. Plus, the delivery speed is really impressive - I placed an order on Thursday and it arrived by Friday, all the way from Spain to Ireland! How amazing is that? I honestly think this company is fantastic, and I'll definitely be purchasing more items from them in the future!
T-shirts and baselayer purchase
I was a bit unsure about trying out this company at first, since I usually go for pricier brands like Maap and L Passione. But I decided to give them a shot, and I ended up ordering 2 T-shirts and a baselayer. I was really impressed by the quality of the products considering the price. Also, I liked that I could exchange the baselayer for free when it turned out to be too small. It's not often that you find a company that goes above and beyond like Siroko did for me.
Return process difficulties
I had a nightmare trying to return something the other day. The customer service team said it was damaged, even though I'd only worn it once, and wouldn't swap it for a different size. On top of that, it cost 7 Euros to return, and they only sent me the label by email 5 days later. It was so annoying and took up so much time.
Sunglasses purchase
I just bought a pair of sunglasses and I have to admit, the quality is really good for the price. The company is great too, the staff there are professional and really know their stuff. Unfortunately, I had a big problem with the delivery service from a third-party company, so now I'm thinking twice about shopping with them again.
Order and Return Process
I was a bit unsure about buying something because of some bad reviews about the customer service, but in the end, I went ahead and did it. I decided to order two different sizes of the same product with the intention of sending back the one that didn't fit. To my surprise, everything went really smoothly. The delivery to the UK was quick, and when it was time to return the item, it was really easy. I got my refund back promptly too. It looks like maybe Siroko has sorted out their previous issues, because my experience was completely hassle-free.
Late Return Policy
The return policy is just ridiculous! I tried to take something back after 14 days, but the customer service team showed no flexibility or understanding at all. It was shocking how unprofessional they were.
Terrible communication and difficult returns
Honestly, I've never had such a frustrating time trying to return something to a company before! It was a complete nightmare - they made it so difficult. All in all, it was just a dreadful experience.
Cycling apparel purchase
I recently bought some cycling gear and I was really disappointed with it. The quality was so bad, the stuff started falling apart after just a few rides. It's a shame because this brand is supposed to be popular, but honestly, their products are just rubbish. I wouldn't suggest them to anyone who wants good, long-lasting cycling gear. It feels like a total waste of money and now I'm not sure if I want to buy anything else from them in the future.
Unsuccessful delivery and difficult return process
I've had a bit of a rough time with this company recently. The first thing I bought from them was over a year ago, and it still hasn't arrived. I've tried getting in touch with customer service a few times, but they haven't been able to sort it out for me. Then, with my second purchase, I tried to send back some stuff that didn't fit, but apparently, I missed the return deadline. It was pretty tough to find on their website, cause the wording was a bit confusing and made me think I had longer than I actually did.
Ski / Snowboarding Jacket
I recently bought a ski/snowboarding jacket from this company and I have to say, the quality is really good. The size was perfect and it was comfortable to wear. Although, I was a little bit let down by how long it took for the delivery, over two weeks is a long time. On the bright side, the tracking information they gave me was useful for keeping track of my order. All in all, I would suggest checking out their products.
About Siroko
The number one function of sports glasses is the protection of the eyes from dangerous objects. According to the National Eye Institute, up to 90 per cent of sports-related eye injuries could have been prevented by wearing protective eyewear. Sports glasses are specifically designed to fit securely and comfortably during physical activities, keeping the eye-safe and enhancing the vision of the athlete. Lenses of sports glasses are usually made of polycarbonate, an impact-resistant lens material that works well to prevent the eyes from fast-moving objects. Eye gear for sports is now mandated by many clubs, yet there is no one-size-fits-all in the use of this gear. It has to fit properly for top-notch performance of its protective use, at the same time, wearing sports glasses that are too small might prove hazardous by limiting peripheral vision and compromising performance. Sports glasses are important for adults and children alike, amateurs and pros. Most of them have ultraviolet protection which is important for long exposure in the sun that usually comes with outdoor activities. People that use prescriptive glasses and contact lenses can also meet their eye care provider to outfit their sports glasses with the correct lenses for them. It is also important that you use glasses designated for sporting activities specifically, as everyday glasses do not have the necessary frames to prevent breaking upon impact, and this might lead to more injury. Siroko is a company that produces sports glasses to enhance individual performance during sports. Read honest reviews of Siroko here before considering patronizing them.
About Siroko
Siroko Tech is a company that manufactures sports sunglasses for running and cycling. Founded in 2016, the products are designed at the company’s studio in North of Spain. Their products are shipped worldwide, but they do not deliver to P.O. Boxes or Military bases. The lenses of their glasses are duly certified UV 400 protection, with different materials such as acetate and polycarbonate frame for different products. The company has a return policy of 14 calendar days.
Products and Services of Siroko
Their line of sports glasses are K3 and K3S series of cycling glasses, Photochromic Sports Glasses, and GI and GX Snow Glasses and accessories. Accessories technology like photochromic, clear, clear fog and opticlip lenses are also available. Clients can obtain Sunglasses such as the Siroko Original Sunglasses of different lenses, the Sportive Collection, the Beat Collection and the Surf VIP Collection and a whole line for children’s sunglasses. The company has H1 MTB and K3MTB and accessories for extreme sporting events. Clothing and apparel for sports such as cycling jerseys, water repellant coach jackets, caps, and other accessories can be obtained at the store.
Compliments, complaints and tips for Siroko
Have you used any of the products from Siroko to protect and/or enhance your vision during sporting activities in the past? Did you find it satisfactory enough to recommend to family, friends and colleagues? Please leave a review of your experiences here, as well as tips on how the company can serve you and others better.
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Online shopping | Fashion Reviews & Experiences | Sport & Outdoor Reviews & Experiences | Children & Baby Reviews & Experiences
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Last update: December 2025
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Review with most votes
Quick response and resolution
I just wanted to say a massive thank you for dealing with my issue so quickly and effectively. The way they sorted everything out and looked after me has really made me believe ... Read onBy: A. Young