Siroko - Overall Rating based on 29 reviews
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Cycling gear purchase
I absolutely love shopping on this website because the prices are incredible! I've picked up plenty of cycling gear and it's always top-notch quality for the amount I paid. Plus, the delivery speed is really impressive - I placed an order on Thursday and it arrived by Friday, all the way from Spain to Ireland! How amazing is that? I honestly think this company is fantastic, and I'll definitely be purchasing more items from them in the future!
T-shirts and baselayer purchase
I was a bit unsure about trying out this company at first, since I usually go for pricier brands like Maap and L Passione. But I decided to give them a shot, and I ended up ordering 2 T-shirts and a baselayer. I was really impressed by the quality of the products considering the price. Also, I liked that I could exchange the baselayer for free when it turned out to be too small. It's not often that you find a company that goes above and beyond like Siroko did for me.
Return process difficulties
I had a nightmare trying to return something the other day. The customer service team said it was damaged, even though I'd only worn it once, and wouldn't swap it for a different size. On top of that, it cost 7 Euros to return, and they only sent me the label by email 5 days later. It was so annoying and took up so much time.
Sunglasses purchase
I just bought a pair of sunglasses and I have to admit, the quality is really good for the price. The company is great too, the staff there are professional and really know their stuff. Unfortunately, I had a big problem with the delivery service from a third-party company, so now I'm thinking twice about shopping with them again.
Order and Return Process
I was a bit unsure about buying something because of some bad reviews about the customer service, but in the end, I went ahead and did it. I decided to order two different sizes of the same product with the intention of sending back the one that didn't fit. To my surprise, everything went really smoothly. The delivery to the UK was quick, and when it was time to return the item, it was really easy. I got my refund back promptly too. It looks like maybe Siroko has sorted out their previous issues, because my experience was completely hassle-free.
Late Return Policy
The return policy is just ridiculous! I tried to take something back after 14 days, but the customer service team showed no flexibility or understanding at all. It was shocking how unprofessional they were.
Terrible communication and difficult returns
Honestly, I've never had such a frustrating time trying to return something to a company before! It was a complete nightmare - they made it so difficult. All in all, it was just a dreadful experience.
Cycling apparel purchase
I recently bought some cycling gear and I was really disappointed with it. The quality was so bad, the stuff started falling apart after just a few rides. It's a shame because this brand is supposed to be popular, but honestly, their products are just rubbish. I wouldn't suggest them to anyone who wants good, long-lasting cycling gear. It feels like a total waste of money and now I'm not sure if I want to buy anything else from them in the future.
Unsuccessful delivery and difficult return process
I've had a bit of a rough time with this company recently. The first thing I bought from them was over a year ago, and it still hasn't arrived. I've tried getting in touch with customer service a few times, but they haven't been able to sort it out for me. Then, with my second purchase, I tried to send back some stuff that didn't fit, but apparently, I missed the return deadline. It was pretty tough to find on their website, cause the wording was a bit confusing and made me think I had longer than I actually did.
Ski / Snowboarding Jacket
I recently bought a ski/snowboarding jacket from this company and I have to say, the quality is really good. The size was perfect and it was comfortable to wear. Although, I was a little bit let down by how long it took for the delivery, over two weeks is a long time. On the bright side, the tracking information they gave me was useful for keeping track of my order. All in all, I would suggest checking out their products.
Cycling clothing purchase
I recently bought some cycling gear at this shop and I have to say, I was really impressed with the quality. I got a couple of jerseys and a pair of bib shorts with the strada + pad, and they were even better than I expected. The material is really good and they fit perfectly. I wore them on a long 6-hour ride and they were super comfy the whole time.
One tip I would give is to go up a size because the sizing seems to run a bit small.
Overall, I'm really happy with my purchase and I will definitely be coming back for more in the future.Sunglasses and cycling clothes
I've been a loyal customer of this company for years, starting with buying some sunglasses that have really lasted well. The quality of their products is just excellent, exactly what I was looking for. Recently, I've even started getting some cycling clothes from them, and once again, I've been really impressed by how good they are and how long they last. The service from this company is top-notch, with really friendly and helpful staff who really know their stuff. The delivery is super fast too, which is a big plus for me as I like things to be quick. Overall, I'm really happy with my experience as a customer, and I'll definitely keep supporting this company for all my outdoor gear needs.
Cycling gear, including shorts, socks, and a vest.
I just wanted to let you know that I bought some cycling gear from your store recently, and I have to say, I am really impressed. The products are top quality, the materials used are great, and everything fits me perfectly. I got cycling shorts, socks, and a vest, along with a few other things, and I'm really happy with everything. The prices are also really fair considering the quality you get. I also wanted to say thanks for the 10% discount and for delivering my order so quickly. Thanks a lot, Siroko Team, for making my shopping experience so fantastic!
Cycling jerseys purchase
I recently bought a few cycling jerseys from this company and I have to say, I was really impressed. The quality of the fabrics, the designs, and the fit of the jerseys were all top notch. They were all designed for racing, so I decided to go for a size up from what the guide said because I've had problems with things being too tight before. But when they arrived, they were actually too big, particularly in the sleeves and torso. I got in touch with customer service and they were really helpful in sorting out the return and getting me the right size. The smaller one fit like a dream, not too baggy or snug. The fabrics are stretchy and breathable, and the colours and patterns are fantastic. I'm over the moon with my purchase and I'll definitely be ordering more from them in the future.
Shoulder strap bib
I bought a shoulder strap bib from this shop, and not long after, one of the straps came apart because of the poor stitching. I got in touch with their customer service team and sent them some pictures of the damage, hoping they could help. Sadly, their reply was a letdown. They said that issues like the one I had were not included in the warranty, suggesting that the bib was fine when I got it. It was annoying because I had only got the bib in March and now it's useless.
Exchange policy disappointment
I was really gutted when I found out that the exchange policy only gives you a 14-day timeframe. It's a shame that they don't make exceptions for special circumstances once that deadline passes. I missed out on the chance to exchange my item just by a little bit, but they wouldn't budge on the rules.
Cycling jerseys
I recently bought a couple of cycling jerseys from an online store after watching a YouTuber recommend them. I really liked the simple design of the jerseys. But, I have to say, my experience with the website wasn't great at all. The delivery took way longer than they said it would, and the sizes were smaller than I expected. Even though I ordered an XXL based on their size guide, the jersey was still too tight. The quality of the jerseys was just OK, nothing special, especially considering how much I paid for them. And when I tried to contact their customer service for help, they completely ignored me. I ended up having to block the payment through my bank. The website also had some annoying technical issues, like incorrect discount code messages and they tried to give me refunds in their wallet instead of back to my card. Although they do offer free exchanges for wrong sizes, overall, it was a pretty disappointing experience.
Clothing items
I bought some clothes from this company and had to send them back because they were too big. But when I went on their website to sort out the return, my account didn't show the order, so I couldn't get a label. I tried emailing their customer service lots of times, but didn't get any help. All I got was one automatic reply that didn't even address the problem, and then I never heard from them again.
BIB shorts purchase
I recently bought some BIB shorts from this store and honestly, it was a complete nightmare. It took more than 2 months for the shorts to arrive, and when they finally did, I put them on only to find that the seams were torn in several places. The quality was just awful. When I contacted customer service about it, they were really unhelpful and refused to take responsibility for the poor quality. They even said that damages like the ones I had weren't covered by their warranty. It's like they expect their products to fall apart the minute you put them on! I definitely won't be shopping with them again.
Returned 3 items and kept 3 other items
I bought some stuff from this company not too long ago and it was a bit hit and miss, to be honest. I had to send back three things and it took ages, like 15 days, for me to get my money back, which was annoying. On the bright side, the other three items I kept were top-notch quality and I was well chuffed with them. All in all, the products themselves were great but they definitely need to sort out their returns system.
Review with most votes
Bike clothing purchase
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