Superdrug - Overall Rating based on 31 reviews
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Online
Negative I placed an online order for £24 which was charged to my card at the same time I was charged £16.99 for I have no idea what. I contacted them on chat and Facebook chat was offered 400 points but told just wait 3-5 days for the money to drop back into your account I said I hadn’t authorised the £16.99 and they weren’t bothered just kept saying wait
Fragrance
Feedback for Superdrug
What is the name of the person you are leaving feedback for:
Young lady, Multi cultural, Ann
From which branch or department
Perfumes at Superdrug
In which location-
Worcester high street
What is the nature of your feedback-
Thank you my son said that I had an excellent choice of mens fragrance for him.
Today Thursday 9th September my self my daughter and her boyfriend were on a mission to get my son her brother some fragrance for his Birthday.
None of us had a clue, but with your sales advisor experience knowledge and patience we choose an issey miyake male fragrance 50 ml. I thought how friendly, poliet, patient, and kind Ann the sales advisor was.
We did go away and visit Boots to look at Dior as was told you did not do this brand, but the sales advisor was so unhelpful and was more interested in talking to a colleague then helping us.
So we went back and got the Male Issey Miyake Fragrance. When we gave it to him he was over the moon and extremely impressed by the choice we made and said the smell was right up his street.
I just want to say "Thank you" to Ann as with out her help I could of brought a totally random fragrance which would of never got uses.
Keep up the good work and I will be back at Christmas to get some fragrance for my husband and I am sure you will be a super star again in assisting me.
Thanks again
*Ann was on the till with all Fragrance behind her, in her early 30s, black hair black top and cardie*Non
We shielded for over two years and I have been ordering from superdrug online for the whole time and I still do as it makes me feel safe I have been trying to buy superdrug ... binder tablets and wellwoman 50 plus tablets online but still no joy I have spoken to superdrug but it did not solve the issue and I am a carer for two people and no one can drive in our house for medical reasons and we do not have any family support nearby to help us
Deodorant and toothpaste
I received a package from Superdrug dated 19/05/2021.
On opening the package I found that one of the deodorants had leaked all over the other products. I top to the deodorant did not seem to be on properly. I have complained through Messenger, but have not got very far. They keep saying they would like to resolve it, but keep asking for more information. I have given all the information and included photographs. I think the delaying tactic is so I give up and forget about it. Superdrug think that different rules and laws apply to them.
Order ID: 101159348
Container ID: 12832099Maybelline foundation lipstick and highlighter
Melissa served me today in the Peterlee branch , was looking for a new lipstick for my first day back at work as iv been on furlough for months, getting excited to go back, well I am now as Melissa helped me with foundation highlighter AND lipstick she was very helpful and made me feel at ease as she explained everything and it was 3for2 on maybelline so bonus. Thanks Melissa
Customer Service
I recently visited the Maidenhead store to return some scissors which I did not find very effective. I had no receipt and I thought I may have a battle on my hands. But this was not the case, I was instantly offered my money back and given an apology. Rarely have received such excellent customer service and to me this is a very important quality for any business. The store assistant was called Rosie, she was very professional and respectful. So thank you Superdrug!
Feedback for Superdrug
What is the name of the person you are leaving feedback for
Young lady, Multi cultural, Ann
From which branch or department
Perfumes at Superdrug
In which location
Worcester high street
What is the nature of your feedback
Thank you my son said that I had an excellent choice of mens fragrance for him.
Your feedback
Today Thursday 9th September my self my daughter and her boyfriend were on a mission to get my son her brother some fragrance for his Birthday.
None of us had a clue, but with your sales advisor experience knowledge and patience we choose an issey miyake male fragrance 50 ml. I thought how friendly, poliet, patient, and kind Ann the sales advisor was.
We did go away and visit Boots to look at Dior as was told you did not do this brand, but the sales advisor was so unhelpful and was more interested in talking to a colleague then helping us.
So we went back and got the Male Issey Miyake Fragrance. When we gave it to him he was over the moon and extremely impressed by the choice we made and said the smell was right up his street.
I just want to say "Thank you" to Ann as with out her help I could of brought a totally random fragrance which would of never got uses.
Keep up the good work and I will be back at Christmas to get some fragrance for my husband and I am sure you will be a super star again in assisting me.
Thanks again
*Ann was on the till with all Fragrance behind her, in her early 30s, black hair black top and cardie*
Feedback for Superdrug
What is the name of the person you are leaving feedback for
Young lady, Multi cultural, Ann
From which branch or department
Perfumes at Superdrug
In which location
Worcester high street
What is the nature of your feedback
Thank you my son said that I had an excellent choice of mens fragrance for him.
Your feedback
Today Thursday 9th September my self my daughter and her boyfriend were on a mission to get my son her brother some fragrance for his Birthday.
None of us had a clue, but with your sales advisor experience knowledge and patience we choose an issey miyake male fragrance 50 ml. I thought how friendly, poliet, patient, and kind Ann the sales advisor was.
We did go away and visit Boots to look at Dior as was told you did not do this brand, but the sales advisor was so unhelpful and was more interested in talking to a colleague then helping us.
So we went back and got the Male Issey Miyake Fragrance. When we gave it to him he was over the moon and extremely impressed by the choice we made and said the smell was right up his street.
I just want to say "Thank you" to Ann as with out her help I could of brought a totally random fragrance which would of never got uses.
Keep up the good work and I will be back at Christmas to get some fragrance for my husband and I am sure you will be a super star again in assisting me.
Thanks again
*Ann was on the till with all Fragrance behind her, in her early 30s, black hair black top and cardie*Beauty goods
Wrong goods, eventually thanks to harry got a refund
Never again
Is not possible to pay for next day delivery,and simply not receive my items.They send me a email saying that i will receive my items between 12-14pm...at 13 they “refresh” information..saying that i will receive my items between 14-16pm...NOTHING!!! Is 20:52 and i’m shocked.I mean,why they took my money so fast...but to send my items they are so useless? It’s the LAST TIME THAT I ORDER ANYTHING FROM THIS SHITTY PAGE
E45 Moisturising dprsy
Ordered 4 E45 moisturising spray. Only received 2!. Tried customer services but I kept being disconnected. I want my full order or my money back but am getting nowhere. Will not use again.
£70 worth of goods
Lies lies lies from Superdrug.
Ordered £70 worth of stuff over a week ago and still shows as processing, when I speak with them on Live chat regards what's happening with the order they all come out with different excuses. I want to cancel the order so I can redoes the much needed items from Boots but they're giving me different stories so don't know what's happening with it all. A few have said they'll give me 300 points on my Health and Beauty card as good will which never happens. Spoke with Millie today as just want to cancel the order and she said she'd add me 309 points on which I'll see on my account within Two hours, hours and hours later still not even that.trusted company
Being a woman with sensitive skin is a big trouble, I used so many products, but the results are always same. accidentally, I visited this website one day and I ordered few things just for checking, I got my parcel after 2 days with a properly sealed package. well, currently I am almost using every single product from this website. it's really good for my skin and to my pocket as well:)
Somewhat delayed but wanted to thank Nita & Christina - Enfield for their excellent customer service when I visited the store on the 6/6/19 - on the day could not have been more helpful in assisting me to support my positive outcomes and purchases - thank you and sorry for the delay!!
Since my post I have been contacted several times by Superdrug. They have apologised and refunded my postage and have intimated their intention of looking at their website with regard to their postage options. They have now restored my confidence in their company.
Review with most votes
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