Tennis Point28 reviews
This score is based on 28 genuine reviews submitted via BritainReviews since 2023.
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I've recently had a disappointing experience with Tennis Point. Despite being a regular customer for a long time, I encountered poor customer service, late deliveries, and a frustrating returns process. The delivery of my tennis trainers was significantly delayed, which meant I didn't have the gear I needed for my usual games. When I tried to return the items, the process was confusing and there was a lack of communication. I had to go directly to PayPal for a refund, which isn't acceptable given Tennis Point's reputation. The customer service was not up to standard, with queries going unanswered and unhelpful representatives. It's really disheartening to see this decline in quality as someone who used to trust the brand as a loyal customer.
Tennis gear
I just wanted to share my feedback as a customer about the delivery service from this company. I was really disappointed with it. The postage cost was way too high, especially for regular delivery, not even next day. I placed my order on Saturday and it's now Wednesday, but still no sign of it arriving. The lack of clarity on delivery times and costs has left me feeling frustrated and unsatisfied with my shopping experience overall. It's also not cool that I only found out about the high postage cost after I'd already confirmed my order. If I'd known earlier, I would have cancelled my order straight away. So unfortunately, I've got a pretty negative view of this company now and won't be using them again in the future.
Can't return my order online
I've been trying to send back my order online, but every time I attempt to make a shipping label, it keeps coming up with an error message saying "something has not worked out". I even sent them an email, but I haven't heard back from them. I'm not sure what to do next. I've got a lot of items to return, and it's getting really annoying! 😩
Tennis equipment
I bought some tennis gear from an online shop not long ago. Sadly, I wasn't happy with the whole experience. I thought my order would arrive on time, but it didn't. When I got in touch with customer service to ask about it, they said the courier couldn't find my address. This was odd because I've received parcels there before without any issues. They then told me they were sending the items back to the warehouse without giving me a chance to have them redelivered. I was really disappointed by the poor communication and lack of a solution.
Tennis racquet purchase
I recently purchased a fantastic tennis racquet from Tennis Point and I must say, it was absolutely brilliant! The price was very reasonable and it came already strung and ready to play with. Surprisingly, it arrived promptly despite all the strikes going on - hats off to the delivery person! I didn't realise Tennis Point was based in Germany, but that's pretty cool. The racquet arrived in perfect condition. I am extremely satisfied and will definitely be a returning customer in the future!
Tennis equipment purchase
I recently bought some stuff from Tennis Point and, you know what, it was all right. I thought the website was pretty easy to use, and there was loads of tennis gear to pick from. But I was a bit surprised when the total cost shot up by £19.90 because of the delivery charge when I was paying with PayPal. That fee seemed a bit steep and it totally caught me off guard, I had no idea it was going to be that much. It would have been better if they had been upfront about it on the website, then I could have added more stuff to get free delivery, or maybe even decided not to buy anything after all because the delivery cost was so high.
Delayed delivery
I'm completely gobsmacked by the poor communication and inefficiency from both DPS and Tennis Point. I was told in an email that my delivery would arrive on a certain day, but it never came. No updates, no explanations, it's just not on.
Recent racket purchase
I bought a new racket from Tennis Point not long ago and I was pretty disappointed with how they handled their price guarantee. I found the same racket for cheaper on another website, so I reached out to Tennis Point with proof in the form of a link and screenshot. But it took them a whole 3 weeks to get back to me, and when they did, they simply said they wouldn't match the price without giving me any reasons why.
About Tennis Point
Tennis Point is a leading retailer specialising in tennis equipment, apparel, and accessories. Established in Germany, the company has grown to serve a broad international market through both its extensive online platform and a series of physical retail stores. It offers a wide range of products from major tennis brands, catering to players of all levels. Tennis Point also prides itself on providing expert advice and superior customer service, positioning itself as a key resource for tennis enthusiasts worldwide.
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Contact Information
Hans-Böckler-Str. 29-35
33442 Herzebrock-Clarholz
Germany
Categories Tennis Point
Online shopping | Fashion Reviews & Experiences | Sport & Outdoor Reviews & Experiences
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Last update: November 2025
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Review with most votes
Recent racket purchase
I bought a new racket from Tennis Point not long ago and I was pretty disappointed with how they handled their price guarantee. I found the same racket for cheaper on another we... Read onBy: Nicole