Tennis Point Reviews

: 22
36% Would buy here again

Most relevant positive review

  2024-03-31
Good quality racquet, Bargain
I recently bought a top-notch racquet online and even though I didn't get any tracking info,...Read on
Jordan

Most relevant negative review

  2024-04-17
Tennis clothing returns
I had to send back some tennis clothing that didn't fit me. I followed the steps on the webs...Read on
Thompson

Review with most votes

  2024-01-07
Tennis gear
I just wanted to share my feedback as a customer about the delivery service from this company. I ...Read on
White

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    Tennis equipment

    I've been a customer at Tennis Point for a while now, and I must say, their service is top-notch. Ordering is a breeze, and I can easily find and buy all the tennis gear I need. The staff are really helpful and know their stuff, always there to answer any questions I have about products or sizes. I've never been let down by Tennis Point when it comes to service. Any problems I've had in the past were sorted out quickly and efficiently, leaving me completely satisfied with my shopping experience. The prices at Tennis Point are fair, and I always feel like I'm getting great value for the quality products I buy. When it comes to delivery, my orders have always arrived on time and in perfect condition. I've never had any issues with late deliveries or damaged items. Overall, my time with Tennis Point has been fantastic.


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    Tennis racquet purchase

    I recently purchased a fantastic tennis racquet from Tennis Point and I must say, it was absolutely brilliant! The price was very reasonable and it came already strung and ready to play with. Surprisingly, it arrived promptly despite all the strikes going on - hats off to the delivery person! I didn't realise Tennis Point was based in Germany, but that's pretty cool. The racquet arrived in perfect condition. I am extremely satisfied and will definitely be a returning customer in the future!


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    Fitness gear purchase

    At first, I wasn't sure about buying from this shop because I saw some bad reviews talking about orders arriving late and difficulties with returns. But, I decided to give it a go and bought quite a bit of fitness gear. I was pleasantly surprised when my order arrived smoothly, with no problems at all. The products were top quality and exactly what I wanted. I had a really good shopping experience and would definitely shop here again in the future.


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    Tennis equipment purchase

    My tennis gear order went pretty well in the end. It arrived on time, even though there were some delays mentioned along the way. The updates they sent were useful in keeping me in the loop. The only downside was the emails with loads of typos, which seemed a bit sloppy. But all in all, I was happy with how everything turned out.


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    Tennis shoes purchase

    I bought a pair of tennis shoes from this website not too long ago and, to be honest, it didn't go so well. The shoes I got were way tighter than the ones I tried on in a shop. So, I sent them back expecting a refund in about a week. It's been more than 2 weeks now and still no sign of that refund. I've tried contacting them through email and phone loads of times, but haven't heard back from them at all.


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    Tennis clothing returns

    I had to send back some tennis clothing that didn't fit me. I followed the steps on the website for returning them, told them what I was sending back, and got the label I needed to send them back. The courier service, Dpd, sent me a text confirming that Tennis Point got my returns. However, it's been almost 4 weeks and I still haven't got my money back. It's annoying that they keep asking me for information they already have, dragging out the process more than it needs to be. I'm not happy with how this has gone and won't be buying from them in the future.


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    Good quality racquet, Bargain

    I recently bought a top-notch racquet online and even though I didn't get any tracking info, I have to say the deal I got was amazing. The racquet is really good quality and has totally surpassed my expectations on the court. I'm really happy with my purchase and would definitely shop here again.


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    Tennis shoes delivery mix-up

    The ordering process was really easy and straightforward, but there was a bit of a mess-up with the delivery. I had actually requested for some tennis shoes to be sent to my grandson's place in Welwyn, but somehow they got sent to me here in Tunbridge Wells instead. It's been such a bother now trying to work out how to get these shoes to my grandson in time for his birthday tomorrow. It's just so frustrating and inconvenient that the delivery went to the wrong address. I really hope that the company can make sure in the future that orders are sent to the right people without any slip-ups.


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    T-shirt return issue

    The returns policy is a shambles - I've been trying to sort out the mess with the customer service team, but it's been a nightmare trying to communicate with them. It's been a whole month now and I still haven't got my refund for sending back that t-shirt.


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    Rackets and bag

    I recently bought two rackets and a bag from Tennis Point. The quality of the items was great, but there was a delay in getting them delivered. I placed my order on the 8th of September. On that day, I got a message saying there would be a delay, which made me look up some reviews online. I was worried because I had bought these things as a birthday present for my son. The items were eventually dispatched on the 13th of September. I could see where my order was using DPD and even set up a delivery day, but nothing showed up. It wasn't until I phoned Tennis Point on the 19th of September and talked to Darren that I found out some items were stuck at customs causing the delay. Luckily, the order got to me on the 20th of September, which was my son's birthday, right on time. I'm happy with the products, but the slow delivery made me give them one less star in my review.


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    Tennis racket purchase, not as described

    Oh, it's been an absolute nightmare! I spent over €200 on a tennis racket that was supposed to come already strung, but it arrived unstrung. I've been trying to get in touch with them for 2 days now, but all I keep hearing is the usual "someone will contact you soon" line. It's so annoying, especially because I waited over 2 weeks for the order to even arrive in the first place.


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    Shoe purchase

    I bought some shoes from this company not long ago, but they were the wrong size. I tried to return them online, but every time I entered my order details, the website showed an error message. I tried multiple times on different days, but the issue kept happening. I also emailed customer service, but never got a reply. It's really annoying to be stuck with shoes that don't fit and not be able to send them back. I would recommend steering clear of this company if you're thinking of buying from them.


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    Racket purchase delayed and disappointing return process

    My recent purchase experience from Tennis Point was really frustrating. I ordered a racket at the beginning of December hoping to get it before Christmas, but it wasn't sent until the end of December, causing long delays. Trying to return the racket was a nightmare - it took two weeks to get a free postage label, which made things more complicated. I ended up having to pay for the return postage myself and then wait for a refund, which was a real pain. The communication from the customer service team was terrible throughout, hardly any updates when I asked about my delivery or return. After making a complaint, not much was done, and now it's been two months since I first ordered with no solution in sight. I'm really unhappy with my experience and won't be shopping at Tennis Point again.


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    Tennis racket

    My tennis racket purchase turned out to be a nightmare. The delivery guy said he couldn't find me and dropped off my racket at a pick-up point miles away. I rang up the shop and the delivery company, and they just blamed each other. Dealing with their terrible service was so annoying.


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    Tennis racket for £232

    I bought a tennis racket for my mum from this shop recently, but they sent the wrong one which was a letdown. Now I'm a bit reluctant to shop there again. After reading some other reviews, it looks like trying to get a refund could be a bit of a nightmare, which is concerning. This whole thing has kind of put me off buying anything else from that store in the future.


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    Tennis trainers purchase

    I've recently had a disappointing experience with Tennis Point. Despite being a regular customer for a long time, I encountered poor customer service, late deliveries, and a frustrating returns process. The delivery of my tennis trainers was significantly delayed, which meant I didn't have the gear I needed for my usual games. When I tried to return the items, the process was confusing and there was a lack of communication. I had to go directly to PayPal for a refund, which isn't acceptable given Tennis Point's reputation. The customer service was not up to standard, with queries going unanswered and unhelpful representatives. It's really disheartening to see this decline in quality as someone who used to trust the brand as a loyal customer.


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