The Entertainer Reviews

: 23
96% Would buy here again

Most relevant positive review

  2024-05-31
Bitzee toy
I had such a great time in the store at Sheffield Meadowhall. The customer service was really out... Read on
Knight

Review with most votes

  2024-04-16
Replacement battery pack for L
I had to get in touch with customer service about a missing battery pack for the Little Cooks Kit... Read on
Holmes

Reviews (23)

  (20)

 (2)

  (1)

  (0)

  (0)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Broken toy part

    I've just got this amazing toy from a shop. Unfortunately, when it arrived, one of the parts was broken. I was really disappointed because I couldn't enjoy playing with it. Luckily, I contacted customer service and spoke to a lovely lady named Nadia. She was incredibly helpful and gave me clear instructions on what to do next. She even arranged for a replacement part to be sent out, and it should be here in just 72 hours! Thanks to Nadia, my toy will soon be fixed and I can start playing with it again. Big thanks to Nadia for making my little brother so happy! You're the best!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Recently purchased children's toys

    I've shopped with this toy retailer for my kids a few times now and every time has been great. But on my last order, I had a bit of a problem and had to get in touch with customer service. I spoke to a guy called Fraser who was really helpful, quick, and knew his stuff. He sorted out the issue straight away and made sure my order went through correctly. I was really impressed with how well Fraser helped me out, it really showed me this retailer cares about their customers. In the end, I'm happy with the service I got and will definitely keep buying toys for my kids from here.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Next day delivery order resolved quickly

    I had a really good experience sorting out a problem with my next day delivery order. I ordered online but there was a mistake. I got in touch with customer service and Fraser managed to fix it in under 12 hours. On top of that, he made sure my delivery was rushed as I had paid for next day delivery. I couldn't have been more pleased with the service I got. It was a rush order for my daughter's birthday, and thanks to Fraser's speedy help, everything arrived on time.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Toy purchase for my child.

    The customer service at The Entertainer was absolutely fantastic. I was struggling a bit to find the details of my order, but the staff were really helpful and patient in assisting me. They really went out of their way to make sure I had all the info I needed, and their friendly attitude made the whole thing really nice. I was really impressed by how professional and dedicated they were in giving top-quality service.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Bitzee toy

    I had such a great time in the store at Sheffield Meadowhall. The customer service was really outstanding, especially from Shaun. I was there with a young girl who has autism and she was really interested in the Bitzee toys. Shaun was amazing, he went out of his way to get one out of the box for her to try. His kindness really made her day, and I am so grateful to him for being so considerate.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Lost order

    I ordered something really cool but it didn't arrive! I sent an email to customer service and Charlie (the best!) sorted it out really quickly. The customer service was amazing, they really care and are so helpful.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Replacement battery pack for Little Cooks Kitchen

    I had to get in touch with customer service about a missing battery pack for the Little Cooks Kitchen that we use at our Toddler Group. I was really happy with the service I got. They sent me a replacement unit without any charge, and it arrived in just a few days. The toddlers will be so excited as they really enjoy playing with the kitchen! I'm very thankful for the fantastic service.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Lost soft toy

    My daughter lost her favourite soft toy which was no longer available, but thanks to the outstanding customer service from Anna and Nicola, we managed to find the last one in a nearby store. They really went out of their way to help us and put a big smile on my little girl's face. It's nice to see such wonderful customer service in a time when it's not always easy to come by.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Re-ordering due to missing order number

    I got in touch with customer service because I never got an email about my order, even though I'd already paid for it. I had a chat with Nadia, who sorted everything out by giving me a refund and helping me sign up and place the order again. I'm grateful for how quickly the problem was taken care of and for the great customer service that Nadia provided.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Birthday gift

    So, you know, I bought this birthday present and completely forgot to add express delivery. When I made the purchase, I just asked if they could upgrade it in time for the big day. And can you believe it? They did it for free and even sent me a message to inform me. The service was really great, they totally saved the day! Just wanted to say a big thank you!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Customer service experience

    I had a really great experience with customer service in this store. I had a problem with my order so I got in touch for some help. There was a guy called Vince who was super helpful, knew what he was talking about, and sorted out the issue quickly. I really value the service that the team gave.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Barbie toy purchase

    I recently bought some Barbie toys from this shop, only to discover that another popular toy store was selling the same things for a lot less money. The store's policy says they check prices, so I spoke to customer service about it. They said I'd need to return the items to get a refund. This is really frustrating because we're talking about a £20 difference! I think customers should be able to sort these issues out with customer service without having to go back to the store. I didn't even get offered a credit note or an apology for the inconvenience of having to return the items in person. It's not great having to make the trip, pay for parking, and spend money on fuel for just two items.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Toy purchase

    I just bought a toy from this shop and it was so easy. The staff were really great and super friendly, which made the whole thing really enjoyable. It's nice to find people who actually like what they do and want to give customers a good time. Thanks for making my day better with your awesome service.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Resolved missing item

    I had something missing from my order with The Entertainer, so I got in touch with their customer service team for help. Fraser got back to me quickly and was really helpful in sorting out the problem. I'm pleased that everything is sorted now and I'm grateful for the excellent service that The Entertainer provided.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Query Resolution

    Vince was so helpful when I asked him about something, he really listened and sorted out my problem super quickly. I had a really good experience and would definitely suggest their customer service to others.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Leaky bubble machine issue

    I had a bit of a problem with a bubble machine I bought - it was leaking. But the customer service team was amazing, they sorted it out straight away! I can't stress enough how impressed I was with how quick and helpful they were. That kind of service is why I keep coming back to this shop. I always feel like a valued customer when I shop here.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Sand pit purchase arrived damaged

    I ordered a sand pit and when it arrived, it was all damaged. The box was squished and the sand pit had a big crack. But, I contacted them and they were really nice about it. They're sending me a new one, so I'm quite pleased. It's frustrating that it arrived broken, but I'm glad they're taking care of it for me.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cool stuff toys

    I visited this place and the service was absolutely fabulous! There was this chap named Fraser who assisted me really quickly and made sure everything was sorted. He was really kind and totally brightened up my day! I left feeling like a really happy parent and my kids were thrilled to get their cool new toys. I will definitely be returning here again!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Toy figures

    I had a really good experience with customer support recently. There was a problem with my product status not updating on the website, but the team sorted it out quickly. The products were even better than I expected. They have some really good sales too, so you can get things at discounted prices. All in all, I had a great shopping experience here.


Others also viewed