All reviews of Naomi
Review about: Jet2 Insurance
Stomach bug insurance claim
This insurance company is a complete joke. I unfortunately got sick with a bad stomach bug right before my trip to Iceland for my birthday. Even though I gave them all the documents they needed, now they want my whole medical history from the last two years. What a pain! I'm definitely going to escalate this and won't be using this company again.
Review about: Interhome
Quick and easy booking process
I absolutely loved using this website to book our holiday home. It was so easy to find my way around and all the info I needed was right there on the screen, no messing about clicking through loads of different pages. It was brilliant!
Review about: Disney Holidays
Trip to Disney with Eurostar
My family and I recently booked a trip to Disney with Eurostar through this company. We had two separate bookings and when we tried to link them together, we were informed that only the hotel could be linked, not the Eurostar tickets. We received our Eurostar tickets a week ago, only to discover three weeks before travelling that we were all placed on separate coaches. When we called the company for assistance, we were met with unhelpful responses and were basically told that there was nothing they could do about our seating arrangements. Despite spending a total of £8k, we were unable to be seated together, which put a damper on what should have been an exciting holiday for my grandkids. In conclusion, booking Eurostar with this company was a mistake, as they lack control over seating arrangements and show little empathy when customers call for help.
Review about: Etsy
Wrong size shoes
I bought a pair of shoes from this platform not long ago and I have to say, I was really let down by the whole experience. I thought I was getting women's sizes, but what I got were shoes for boys. On top of that, the quality of the shoes was much worse than I thought it would be, and they didn't even mention that in the listing.
Review about: Maniere De Voir
Three items for my wife
I bought three things for my wife from this shop the other day. Turns out, they weren't quite right when she tried them on, so we had to return them. But I was really impressed by how fast and smooth the whole return process was. Natasha from the online support team was great and made sure I got my refund without any hassle. All in all, I feel good about the trust that's been built between me and the store after this experience.
Review about: Cuddledown
Goose Down Pillow
This pillow was really good to begin with, it was super comfy and soft - felt like sleeping on a cloud. However, after just over a year, it lost its fluff and now it's giving me neck aches. I even tried getting it cleaned professionally, but that didn't do the trick. I'm really let down by the quality, especially considering how expensive it was.
Review about: KBK Meal Prep
Quick and easy online ordering
I was really pleased with how easy and quick it was to order online. The website was so easy to use, and I had no problems adjusting my order. They had a really good range of meals to choose from, even in the diet section. They kept me well informed about when my delivery would arrive, and it always came on the right day. Overall, I had a fantastic experience with this service.
Review about: Protein Dynamix
Protein Dynamix Membership Registration
I signed up to be a member at this online shop for just £10 a year, and I have to say, it was a great decision. Being a member was super handy, and the savings on my buys were seriously impressive. I saved up to 60% on different supplements, like chocolate brownie flavoured whey protein. Let me tell you, it's the best tasting protein I've ever tried. The chocolatey taste is so good, especially after a workout. Besides the whey protein, I also got some creatine and amino acid tablets. Already, I've noticed my recovery time between sets getting better, letting me push myself more in every workout. I'm really happy with what I bought and the perks of being a member at this online shop.
Review about: Travis Perkins
Building materials
I recently bought some building materials and I had a really great experience with the delivery service. I ordered everything on a Tuesday just after a Bank Holiday and it arrived promptly the next morning. The delivery guy, Glen, was so helpful and made sure to drop off the materials as near to my house as he could. I was really impressed by the excellent customer service and I will definitely be shopping with them again because of their consistently top-notch service.
Review about: ASDA Tyres
Quick and efficient service
My trip to the tyre shop was really good. They made it easy to order the right tyres for my car and the staff were really helpful and knew their stuff. They got the job done quickly and efficiently, which was impressive. The prices were also better than other places I looked at. I was really happy with the whole experience and would definitely recommend them to anyone who needs new tyres.
Review about: Designer Desirables
Floral dress and denim jacket
Oh my goodness, you won't believe it but I stumbled upon this website completely by chance. My daughter actually shared the link with me and I am so glad she did. The clothes they have are amazing, so different and stylish compared to the usual stuff you find on the high street. I treated myself to a beautiful floral dress and a trendy denim jacket, and they arrived in just 2 days. The quality is absolutely fantastic, I felt like a true fashionista when I tried them on. I can't wait to show off my new outfits to all my friends, they are going to love them. I will definitely be recommending this site to everyone I know, it's like discovering a hidden treasure!
Review about: Kelsey Media
Excellent and helpful after-sales service
Daisy was really fast at getting back to me about my order query, she was brilliant and gave me a lot of help. Thanks a lot, Daisy!!
Review about: Suntransfers
Efficient, new vehicle, friendly driver, punctual, good price
The service we received was absolutely fantastic from beginning to end. The car they gave us was brand new and spotlessly clean, the driver was so nice and willing to help, and we got to where we needed to be right on schedule. Plus, the cost was really good value for money compared to other choices we'd considered. Overall, I was really happy with the service we got.
Review about: Global Airport Parking Services
Airport parking service
I recently tried out the airport parking service and was really impressed with the whole thing. The car park was conveniently close to the airport, so it was easy to get to. The shuttle pick-ups that I had pre-arranged worked like a charm, and the staff were really nice and helpful every step of the way. I was particularly grateful for how flexible they were when my flight got cancelled and I had to extend my stay. I'd definitely recommend their services to anyone looking for airport parking.
Review about: Gerry Weber
Christmas gift order
I was really disappointed with the service I got. I ordered a Christmas present nice and early, but DHL told me it had been delivered to the wrong place weeks before Christmas. They said they couldn't find it, but Gerry Weber didn't seem bothered about getting me a replacement on time. And to make matters worse, I still haven't heard anything about getting my money back.
Review about: Slide and Fold
Missing parts and no refund
I ordered some bits and bobs for the house, but they only brought a few things and didn't give us a refund! They claimed the company vanished into thin air, but we still haven't received our money back. I'd steer clear of this company at all costs!
Review about: Koi Footwear
Shoes
The shoes are actually really nice in quality, but they run a bit big, so I had to get some heel grips to make them fit properly. It was a bit of a letdown to realise that I couldn't return them for free, so I ended up stuck with two pairs that weren't quite right for me. It wasn't the best situation, and I wish the customer service had been more helpful in dealing with it.
Review about: Envirofone
iPad Pro purchase
I bought an iPad Pro from this place and it was really affordable. It arrived quickly and well packaged. The iPad Pro itself is fantastic, I absolutely love it!
Review about: Monthly Tee Club
Fun, well-priced tee with great service
This tee club is absolutely fantastic! The tees are really enjoyable, reasonably priced, and there are loads of options to choose from so everyone can find something they love. But the thing that really makes this club stand out is the customer service. I had a question about my order, and the customer service team not only responded promptly but they were also really helpful and friendly. They made sure I was completely happy with my purchase and gave me all the info I needed. It's quite rare to come across such attentive and caring service these days, and I genuinely appreciate it.
Review about: Magic Breaks
Booking assistance by Paula
I had the pleasure of working with Paula at this place recently, and I have to say, she really went above and beyond. She knew a lot about the products and services they offer, and she was really patient and attentive to all my questions. Paula took the time to give me all the details I needed and some great advice, which made booking everything really easy and pleasant. I can't recommend her enough for her amazing customer service.
Review about: Love Health Hate Waste
Health products
I recently bought some health products from this company, and I must say, it was a complete let-down. I paid in full when I placed my order, but then they stopped communicating with me altogether. I tried reaching out multiple times for updates on my order, but heard nothing back. Finally, after weeks of waiting, my delivery arrived missing some items and with no packing list. Their customer service is basically non-existent, as I had to keep pestering them for any updates on my order. To make matters worse, they charged me for items they never actually sent, and getting a proper refund has been a real struggle. I am really disappointed with the whole experience and will definitely not be buying from them again. I'll also be warning my pals to stay away.
Review about: Miista
Bought cute boots
I recently bought some really cute boots that I thought were amazing, but oh my goodness, the quality is actually terrible! The heel completely came off after only a month, and the leather above my toes began to crack after just 5 months! How is that fair at all?! Plus, they're not even waterproof anymore, which is really annoying. My friends even warned me that they were going to fall apart, I really wish I had listened to them!
Review about: Mowers Online
Faulty expensive product
This company is awful to deal with. I bought this really expensive product that never even worked and when I tried to get in touch about it, they like didn't care at all. I should've checked them out properly before buying from them.
Review about: Shoes121
Shoes were too narrow
So, I got these really cute shoes from Shoes121 but they were just way too narrow for my feet. I was really bummed out because I actually really liked them. But, I ended up returning them and got a refund pretty quickly. The prices were quite good and the delivery was really fast. All in all, I would definitely recommend Shoes121.
Review about: lol.travel
Three ticket purchase
I bought three tickets from this company the other day and was really let down. I paid up but then got told the tickets weren't actually available. They wanted more money if I still wanted to go. I said no thanks, but now I've not heard anything back or got my money back. I'm so annoyed and feel like I've been tricked by this company.
Review about: Scottsdale Golf
Golf club purchase
I had a bit of a problem at first because the item I wanted wasn't in stock at Scottsdale Golf. But they were really helpful and quickly offered me a good alternative, even though it was a bit more expensive. The replacement arrived quickly and was even better than I expected in terms of quality. I think the products at Scottsdale Golf are really great, they are both durable and practical.
Review about: The Hip Store
Item mix-up
I ordered this really cool thing, but when it arrived they sent me the wrong item! I was so surprised and disappointed, like "What?!". So I had to send it back and wait ages for a refund. But luckily Georgia was really helpful and managed to sort everything out for me. Thank goodness!
Review about: Ribble Cycles
My new bike accessories
The customer service team were so fast at answering my questions and gave me really clear directions on how to find what I needed. They were so friendly and there were absolutely no issues, just solutions. They really knew what they were talking about and made the whole experience amazing!
Review about: Thomann
Guitar strings purchase
I tried to buy some guitar strings, but my bank wouldn't let me pay because they don't offer 3D secure for credit cards. I tried reaching out to customer service for help, but no one responded to my messages. It left me feeling disappointed and worried about shopping here. Unfortunately, I couldn't make any purchases, so I would rate my experience 1 star.
Review about: Urban Surfer
Skateboard purchase
I recently bought a skateboard from this company, and honestly, I'm really let down by the service I've got. They took my money straight away, but it's been 4 days now and my order still hasn't been sent out. What's worse is they're not replying to any of my messages asking about the order. I think this lack of communication and slow shipping is just not on and shows they're not giving good customer service.
Review about: Lungolivigno Fashion
Golden Goose shoes
I recently bought a beautiful pair of designer shoes from Lungolivigno Fashion and I have to say, I was really impressed with the whole shopping experience. I managed to grab a great deal on a pair of Golden Goose shoes, for a much lower price than I would have paid in the US. The ordering process was easy and trouble-free, and I liked that I could contact customer service with any questions. My order was delivered by DHL and arrived quickly, all nicely packaged in a box. Even though the receipt was in Italian, it added a nice touch to the overall presentation of my order. I'm really happy with my purchase and I'll definitely be coming back to Lungolivigno Fashion for any future shopping.
Review about: AX Paris
Dress for a wedding
Recently, I bought a dress from this company for a wedding I'm going to in June. But in May, I realised there was a problem with the fabric. So, I got in touch with customer service, showed them some photos to prove it. They sent me a new dress super quickly, just 4 days later. The customer service team were really helpful and sorted out the issue with no fuss.
Review about: Express Chemist
First time customer
I've just bought something from this company for the first time and I must say, I'm really impressed. The items arrived just as I wanted and they came quickly too. Thanks for the great service.
Review about: Home Fitness Code
Exercise bike purchase
The delivery was really quick, which was good, but I have to say I was pretty disappointed with the exercise bike I bought. The seat is not comfortable at all, and when I use the bike, it makes strange noises which makes me think it might break. Also, I've had problems with screws getting loose and needing to be tightened regularly.
Review about: Beauty Base
Fake fragrance
I was really disappointed with my purchase from Beauty Base. I thought I was getting the same fragrance as those sold at real perfume shops, but it turned out to be a fake. The scent wasn't the same and it just didn't have that strong smell like the original. It felt like a cheap copy, and I wish I hadn't spent my money on it. I wouldn't suggest buying any fragrances from Beauty Base if you want the real deal.
Review about: Waitrose Florist
Bouquets from Waitrose Florist
I recently bought some bouquets from Waitrose Florist, but unfortunately, they didn't turn out as expected. I got two No 1 bouquets, but one of them started wilting after just two days and the rest were completely dead within a week despite my best efforts to look after them. I contacted Waitrose Florist about the issue, and they said they would send a fresh bouquet on Monday, but it never came, so I had to raise another complaint. It's really disappointing, especially as these bouquets were gifts from kind people meant to bring happiness, but it ended up being a big letdown. I'll have to let those who send me flowers know not to use Waitrose Florist in the future. This whole experience has really changed my view of what I thought was a top-notch company, and I hope Waitrose Florist can step up their game in the floristry department.
Review about: Best Direct
Great ordering but bad delivery
I had a great time ordering my thing, but the delivery was terrible! I used PayPal just to be safe and got an email with the shipping details. Then suddenly, Hermes was the courier! They claimed to have my parcel, but that's all I heard from them. I had to get in touch with the company, and Chloe and her team were excellent. They quickly refunded me. Thanks for the help, Chloe!
Review about: Insure4sport
Insurance purchase
I've just got insurance from this company and I have to say, the application was really straight forward and easy to get my head around. A friend from my cycling club also recommended them, which made me trust them even more. The service was great and I found it easy to figure out which insurance option was best for me.
Review about: TransferGo
Money transfer to Ghana
I attempted to send money to Ghana, but then there was this strange issue with the receiver's card that I hadn't encountered before. Why is it causing problems now? It's really frustrating, you know? I just wanted to help someone out and now it's become so complicated.
Review about: WoolOvers
Double charged cardigan
My mum rang up to order a cardigan but got charged twice, each time a different amount. When she called to check, she was told some excuse without even an apology. It really upset her, especially being elderly. I've never had any trouble ordering online myself, but it seems like their phone system is a bit dodgy. Just a heads up.
Review about: Modanisa
Clothing item return
I had a really bad experience with this online shop recently. I bought some clothes that didn't match the description, so I tried to return them. But then I found out I had to pay for the return shipping, which was nearly the same price as the clothes. It felt like a total scam and left me feeling really annoyed.
Review about: Look Fabulous Forever
Highlighter and primer
I really love all the products I bought from here! Honestly, my friends keep saying how great I look since I started using them. The highlighter? Amazing, no question! And the face primer I got today? Oh my goodness! Putting it on felt like a nice little spa treatment for my face.
Review about: Quzo
Denon home audio mini system
I absolutely loved the Denon home audio mini system I purchased. The sound quality was top-notch, my friend was so pleased with it, calling it brilliant. Plus, the remote control was super easy to figure out, which made everything even better. I'd definitely recommend both the product and the seller to anyone in a heartbeat.
Review about: Best Direct
Body sculpting equipment
I've been on the hunt for the perfect gear to target my stomach, legs, and glutes for ages, and guess what? I've finally found it! This body sculpting gear has totally transformed my body - my tummy is more toned, my legs are looking fab, and my bum is perkier. I've even had to start wearing a belt because my jeans are no longer tight! With the range of intensity levels, each workout is challenging and exciting. And despite pushing past the pain, the results in muscle tone have been incredible - it's such a great feeling to see and feel the changes. Huge thanks to Best Direct for providing such an awesome product.
Review about: Want That Trend
Quick delivery, nice trousers, free returns note
The delivery was so quick, it was really impressive. I ordered a pair of trousers and they were exactly as described on the website. It was great that they included a free returns note in the package, so if I needed to return them, it would have been hassle-free. Overall, I was really pleased with the quality of the product and how fast it was delivered.
Review about: Coopers of Stortford
Elephant ornament purchase
I bought this elephant ornament from the company recently. Ordering it was easy and quick. But when it arrived, I was a bit let down. It was supposed to be grey, but actually, it was green and had some tiny holes in the mould. It was a shame as I was planning to give it as a gift to someone.
Review about: On the Beach
Super easy system
Using the website was a piece of cake and we managed to find some great quotes. We were able to switch our flights without any hassle during the booking process. It was stress-free and more affordable than a different popular holiday company offering the same holiday package.
Review about: Shuttle Direct
Quick transfer service
Wow, the transfer service was absolutely amazing! Even with our flight being delayed, they handled everything so smoothly. The staff were really nice as well. A massive thank you!
Review about: BreakFree Holidays
Straightforward booking process
I've been booking holidays with this company for more than ten years now, and I have to say, it's always been really straightforward. The booking process is easy, and I've never had any problems. I always manage to find a great deal on a budget-friendly holiday, which makes it even better. Just wanted to say, keep up the good work!
Review about: Homescapes
Cushion purchase
I recently got some cushions for my dining chairs and they've been a real lifesaver! The padding on my chairs was getting worn out, but these cushions have saved me a fortune on having to replace my chairs or get them re-upholstered. They're not only affordable but also super comfy. The choice of colours available is amazing and they even arrived a day earlier than I was expecting with standard delivery, which was a nice surprise. All in all, I'm really pleased with my purchase and they're great value for money.
Review about: Match Fragrances
Fragrance purchase
Recently, I bought a fragrance from this company and I have to say, I'm really impressed with how good it smells. The scent lasts a long time and it's just as nice as those expensive designer brands. I actually found out about this company from a recommendation on the radio, and I can definitely say it lived up to all the excitement. I'll definitely be buying from them again and I'll be telling all my friends and family about them too.
Review about: Voyage Privé
River nile cruise
We had issues with Voyage Prive ahead of our holiday which I previously provided a review for as they changed our itinerary and also took over 2 months to respond to our questions. Ahead of our holiday VP provided details of where to find our transfer agent 'upon arrival our representative will be waiting for you with a sign and the voyage prive logo at the meeting point before passport control where he will help you reach your transfer'. On arrival there was no one there to help us reach our transfer and we could not find anyone. We asked the airport staff where to find our transfer and they directed us outside where the transfer offices are and the shutters were down and no one was there to pick us up. The airport staff tried to help us by contacting the emergency numbers that vp had provided but some of the numbers were not working even though they were stated to be available 24/7 - this was at around midnight. I also sent vp a message on the whatsapp emergency line but no response was received until the following day as it was out of hours.
The following day we had to get up early for our transfer to a nile cruise which vp advertised as a 5...cruise and also confirmed that we would be staying in a upper cabin. On arrival, we had not been given an upper cabin, we checked with the staff at reception and the reception staff advised that all cabins are the same and that they are all standard cabins regardless of what floor it was on - we found this to be true as we later got a chance to see the top floor rooms. The cruise was also advertised as a 5... cruise but appears to be a 3... maximum. It's a very old ship with signs of heavy wear and tear everywhere. We didn't even feel comfortable leaving our valuables in the safe as some of the buttons and dials had fallen out and looked in disrepair. During the cruise the food also made unwell we had symptoms of food poisoning and the Egyptologist/tour guide Ahmed provided us with some streptoquin.
On the day before check out of the cruise, we were advised that we had to check out at 9am and that breakfast would be from 6-7am and that our transfer would be there at 11:30am. We asked Ahmed whether an earlier transfer could be organised as its my husbands 30th Birthday and we did not want to spend it waiting without food as the cruise policy if you buy food or drink elsewhere you can only consume it in your rooms but they refused. The transfer was also late the following and we spent 10 hours without food.
On arrival to the hotel in Hurghada Gravity Sahl Hasheesh, we faced more issues. We had booked and paid for a Superior Sea View room but were not given one. In previous correspondence vp had confirmed that we would be getting the superior sea view room. We showed the reception staff the email confirmation from vp and they stated that they had no dealings with vp and that their partners had booked a garden view room. We asked the reception to put this in writing so that we could claim our money back and they refused to do so, at that point we started to record the conversation due to the numerous issues faced.
All in all we had terrible service from VP from the moment we booked the holiday. we had disputes about the itinerary changing from what was initially paid for and advertised months before the actual holiday. Email correspondence from VP in regards to our holiday would at times take months to get a response and after serveral phone calls from us. Itinerary, transfers and certain details of the trip were not confirmed by them even though we had been chasing it up for months and they told us they where waiting on their partners to respond. There was no clarity no organisation, their partners were continuously asking us questions about details of our booking during the holiday which we had already provided to vp and quite frankly by then they should have known months ahead of schedule. No one took accountability or responsibility for these errors, we were continuously being tossed back and forth between VP and their partners during our holiday which soured our entire experience. We were stressed, upset and embarassed at reception to the point of crying. I dont think VP properly vetted their 'partners'(hvezda) otherwise if they knew the calibre of people they were sending unwitting tourists to... I'm certain they would not do it. We felt unsafe at times, cheated and lied to by them they made our time in egypt a nightmare and we will most certainly never visit or book anything with them again.
We paid £2777 for this holiday and it was a waste of money. We provided VP with proof of everything that happened, pictures, videos, recordings etc and they offered us compensation of below 10% of what we paid which is unfair and an insults to customers.
AVOID AT ALL COST - ALL THEY WANT TO DO IS TAKE YOUR MONEYReview about: Gardening Express
Exochorda macrantha The Bride
Order this shrub, which cost £15.95 and all I received was a bent twig. I raised a complaint which was closed, without my agreement, they said the bent twig was alive so no cause to complain. I wish I could upload a photo of the plant as it would give everyone a good laugh. Goodbye Gardening Express, from a good customer.
ordered and paid near £ 400.00 months ago.. no delivery... no response to email or complaiNTS.. GOING TO SMALL CLAIMS COURT NOW TO RETRIEVE MY HARD EARNED CASH... NHS KEYWORKER
Just contact your bank and you can still get your money back under the 90 day money back guarantee if you have not received the goods after 14 days. They have been holding customers money since 2019.
You will also see that Chris Bonnet the owner of Gardening Express wrote an article in Horticulture Week during lock down on how he didn't think nurseries should re-ope, well that's not surprising, he was buying all the stock they couldn't sell as they were closed and he was re-selling it online, dead or alive. I can't paste the link here but search ' Opinion: Gardening Express's Chris Bonnett opposes garden centre opening during coronavirus crisis '
So he rallied to keep nurseries closed (and for people presumably to lose their jobs and their companies due to Covid) so he could buy their cheap plants when they were desperate for money, and sell them on at a profit to people who couldn't buy from face to face nurseries. He took on too much, couldn't fulfil orders, didn't stop taking orders no matter what, just kept taking the money and delivering some dead plants to some customers. Others got nothing, or an odd twig, nobody got refunds, he got a whole load of cash, and other honest nurseries lost their businesses. He is now nowhere to be seen, offices closed, chat lines closed, Facebook account as dead as his plants, and is STILL taking money online... He must be abroad or surely he would have been arrested by now if he was doing this in the UK?Yet now here is months later re-opening his own garden centre (after others have gone bankrupt and closed due to his profiteering) Karma will get this company soon. Dispicable.
Omg worst Co. In world!!! Stole my money seriously. 4 months no plants no refund. No contact no or email or chat or address. I think this is an offshore scam. If it isn't they will refund the thousands who have paid for dead dying or no plants since Feb. No good ignoring all those people and hoping they will go away. No way to contact GE at all. What does that say? But I know they spend time looking at reviews rather than sorting out problems. GE if u r reading this have some morals and refund customers whose money you have stolen. You are terrible. Terrible. Can you sleep at night????
oh yes I think they can sleep at night. If they couldn't they wouldn't have been behaving like this for years, they have always been scammers, they just got the opportunity to do it ten fold with Covid. Pure exploitation
My ticket has been deleted again, without giving me a refund, I will open a new one and keep doing so until I get a refund. I ordered in April, when delivery times were stated on my invoice 3-5 days, several weeks later I asked for a refund, as I'd bought plants elsewhere then, they then tried to deliver them after ignoring all 12 of my messages insisting on a refund. I sent the plants back before they even reached me as I had contacted them weeks before to cancel and ask for a refund. Then sent more messages. Still being ignored, still no refund. I think what they are doing is focusing on trying to get their current orders better, so they get some good feedback, and can filter them and post the good ones on review sites (trustpilot). But in doing so they are ignoring the hundreds, maybe even thousands, of customers form the past 4 months who have still not had any contact or any refunds. They are just hoping eventually we will go away and they won't have to refund us - their hope is we give up and go away - I won't go away until I have my refund. GE, rather than concentrating on NEW business why not sort out your existing customers first? If more people posted reviews saying that they had been given refunds, then the potential new customers may feel more inclined to take a chance. Your attitude is full of short-termism. We don't want to know on your website that you are 'ready for a second wave' we care about you sorting out the chaos from the first wave, and the total exploitation of COVID that your company displayed during that time. Take off your blinkers, stop taking new orders and sort out the thousands of customers still very unhappy, once you have done THAT then maybe you can focus on getting new customers and your reviews will improve genuinely - you are your own worst enemy. I have started a charge back and gone to small claims. I have been asked for evidence and luckily I saved all the ticket info before they deleted them! I wonder if they are deleting tickets so people have no evidence to take to court? My advise would be to copy any comms now for when you need it, like me. To be fair, once I get a refund I will update my reviews saying that, but I must have wasted days and days of time on this over the past 6 months. It's like dealing with a company in a 1950s developing country where there are just no rules and everybody can get away with corruption and just doing what they like!
I see on Facebook that Bonnett's Gardening Village is planning to reopen in the next week. I think the only way I am ever going to get my money back is to go over there in person, which I WILL do. They give me no choice. I would like to meet Mr Bonnett face to face and tell him exactly what I think. I will also be charging for my time and petrol. I'd suggest others do the same, they leave us no choice as they refuse to communicate in any other way.
Well thank goodness I don't have to traipse all the way to Essex for a refund. I got my refund yesterday after 4 months of trying, plus interest. Horah!! Now I can let this horrible experience go. good luck to others in getting refund, maybe they are getting around to them now and things may improve in future..
I experienced the same treatment so I decided to do a chargeback via my credit card. It has taken them a few months to deal with my claim but I finally got my money back. Please submit a chargeback claim via your credit card and hopefully if enough people are given their money back this despicable company will start to feel it where it hurts and stop treating their customers with such contempt.
I’m a very downhearted time poor and cash strapped single Mum. Ordered the perfect gift from my mother in law’s birthday. The internet picture looked perfect. Gutted I didn’t check everyone’s shocking reviews first. £31 gone! The item did arrive to the wrong address which was just as well as I received it not my mother in law. The plant was totally ruined having been rolled around in a box 5x too big. It looked like it had been in a washing machine. V v sad, frustrated and angry. Needless to say no response to my complaint or emails.
Bought about 85 hedging plants which were reduces if bought in lots of twelve. After placing the order I saw that if I bought the same quantity in lots of 80 it would be half price. I had an online chat and they agreed to a refund the difference. The plants arrived today and they are excellent. I have absolutely no complaints.
Review about: Gardening Express
plants
excellent timing on delivery and the plants turned up in such beautiful quality its quite shocking to read so many bad reviews previous to mine hopefully the service has been improved and that's why I have had such a great experience ordering from here thank you I hope your other customers will get the same treatment thank you :)
Ha! Are you married to Chris Bonnet by any chance????
No I think this reviewer IS Mr Bonnett! I think he is the only one out there saying anything positive about his ‘company’ right now....!
Definitely a scam review. The company is an absolute scam.
As Trump would Say "FAKE NEWS".
Defo married to Chris Bonnet or a member of staff - sooo fake news it is not true
Ordered my plants on 13th April. They arrived 3 months later, the magnolia tree in terrible condition and apple tree not much better. Have tried to revive it, but almost has no root system. No progress on my 100s of email messages. I receive regular messages trying to sell more but nothing about resolution. I am disgusted by this company. I wish a dissatisfied customer with expertise and time would suggest a group action.
Quite shocking that this company are still trading , they took million of pounds from people then sent dead plants .
They did not give refunds either when requested .
AVOID LIKE COVID 19Plants dead. Chasing refund since August. Rip off! Avoid.
Bullshit. This company is a scam company. Full Stop. Avoid at all costs unless you want your money stolen by Mr Bonnett, the scam man.,
I wish I had read the reviews before I ordered my two non matching bay trees that were sold as a pair to look the same! For over two months I have been waiting for a reply after I sent photos of the plants and was assured my "Victor" my case was being looked into! There is no way to contact the company except fill in Support Tickets and wait!!! For Christmas maybe??
Can't understand how he's not been reported, why he's still getting away with scamming people....blood sucker
Unbelievable. I thought I had seen the last of this terrible company, I ordered in May, eventually after months of being ignored by then, got a refund from my bank via cashback. Now the bank has contacted me to say GE is disputing the refund saying it's a fair charge!!! Gobsmacking. No way are they stealing my money a second time. I have sent the bank evidence (which I thankfully saved from the ticket before they deleted it) so they can refuse their request. Just shocking. Avoid avoid avoid. Will I ever be free of aggravation from this terrible organisation??
I got a cease and desist letter from them as they didn't like the support I was giving to the 130 people on Facebook that were trying to get money back for dead, damaged and undelivered plants and trees.
Awful awful awful wish I read reviews before I bought. WONT EVER use them again. They have asked for feedback which I have given, no one replied to my emails, no number to call. Absolutely joke
I also received a bunch of dead plants that this company seems to specialise in and after no response from their useless ticket system, I submitted a chargeback claim via my credit card. It has taken them a few months to deal with my claim but I finally got my money back. Please submit a chargeback claim via your credit card and hopefully if enough people are given there money back this despicable company will start to feel it where it hurts and stop treating their customers with such contempt.
I think they are actually criminals and we should get together and launch a class action against them. I ordered two identical bamboos to create a short hedge. After a long wait just one arrived which was no good to me. They then argued that they'd delivered 2 as that's what it said on the delivery note. I waited a few weeks for the other to arrive and then demanded my money back in full. But they've got a rule saying things must be returned in 14 days - very clever ploy.
Another unsatisfied customer response from me too. I paid £14 for 2 dead white Poinsettias that have just gone in the bin. I am a keyworker and just don't have time to faff about looking for email address of Chris Bonnett and you can't call them on the phone. I tried to put a negative review up on the site but it didn't load. Will never use again.
Wish I had read these reviews before I bought anything from this company :(
Wish I had read the reviews before I ordered my Sago Palms. Within 2 weeks of having them they are dying! The leaves are yellow now. No reply from from several Emails that I have sent! Awful Company!!!
The word hopefully will reach others before they buy from these guys...I'm normally pretty good at research but not this time. Karma will come around and I wish these shoddy vendors have insight when it does. Sad that our paths crossed.
Lauren you are pathetic.
Oh how I wish I read these reviews first! I have experienced the same low quality (aka dead) plants and abysmal service. It's infuriating.
Wish I had read the reviews before ordering. I have a twig and 6 weeks later still a twig. Do not touch them with a bargepole
I ordered plants from them on the 6th June On the 16th I was told that they are on its way with Hermes.I still have not received my plants.I have contacted my credit card.They said they will look in to it for me.I wish I had read the reviews before ordering from them.Do they rea exist
This company bulk buys reviews so you cannot trust any positive review. On Trustpilot the positive reviews all have 'invited' next to them. In other words, bought and paid for. I am going to follow advice and claim back from my credit card company but I'm still going to leave negative reviews anywhere that I can. People need to know just how bad this company is. They should not be still operating.
Haha, this review is a joke. This company are the worst
Does anybody have a genuine addresses for these cowboys?
Letters returned as unknown (unless they are doing it!)
Cant phone or email them, you can't message them the link doesn't work. I want my money back for the ... they send.
I wish I'd of read the reviews about these cowboys before I brought anything from them leaving me several pounds out of pocket.I've ordered magnolia tree. 1 month has pass by., my order has not been delivered yet. Wish I found and read those reviews earlier...
Review about: Shaw Academy
Graphic Designer
Seems Like a good course but the notifications are OTT. Getting an email, text and phone call all at the same time reminding me that my course is in 24 hours, 12 hours, 3 hours, 1 hour and 15 minutes is a bit much.