Toolden - Overall Rating based on 27 reviews
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Hyundai 2.4kw shredder
I recently bought a 2.4kw shredder from Toolden and I have to say, I was really impressed with how smooth the ordering process was and the great service I received. I ordered it on a Sunday evening and got it delivered super quickly by Fedex on Tuesday lunchtime. Once I got my hands on the shredder, it took me just 20 minutes to set it up and start using it to make my gardening chores much simpler and faster. The delivery was way faster and more reliable than I expected, and I am really happy with the whole experience.
Fast delivery + helpful pick-up reminders
I ordered something and it arrived pretty fast. They offered me the choice to collect it from a nearby shop, which I thought was great. They also sent me plenty of emails to remind me to pick it up, which was useful because I tend to forget things with my busy schedule. The price was reasonable too, so I'm pleased with my buy.
Makita drill
The real deal . Ordered on Thursday at 6pm and the goods were in my hand at 9am Friday . Great company , great prices and fantastic website
Dewalt drill
All good, thanks
Makita 18v battery
Paid the same price for a 5ah battery as the 4ah ones are everywhere else. Arrived well packaged and in good time.
Makita sander
Very pleased , cheapest online and goods delivered the next day . I can’t ask for any more
Makita battery powered lawnmower
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Christian Moore
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Christian Moore
9 reviews
1 star: Bad
Updated just now
Cheap but, for a reason. There's no one behind the facade.
Was looking at 2 makita models of lawnmower on toolden's website, pushed the button to buy the model I wanted (the bigger model) but had inadvertently put the smaller model in my checkout basket. I realised immediately and sent toolden a message through their messaging portal on their website, advising them of my error and to call me before they dispatch the item. I called the number on their website but it was a bank holiday Monday and understandidly I got a voicemail message to call back during office hours. I called back the following day, around 10am, and got the same message, as I did again later that afternoon. I sent another message through their website, and called twice again, the following day (with the same "call back during office hours" message) and again on the Thursday, until later that day, the 'wrong' mower was delivered.
So the one star rating is fitting for their complete absence of customer service and the fact they lie about having one. Their website even had a banner splashed across the top of the page, stating how they are 'all systems operating' during Covid-19...
They were the cheapest merchant for the mower I could find, and I guess if I hadn't made an error when ordering, I'd be none the wiser and happy with the product and price. But the fact remains, I did order the wrong item, and despite my best efforts to immediately rectify the issue, and continuously for 3 days, without response (and still 10 days later I have yet to receive a response to my messages) tells you all you need to know about the company. Will never use them again, regardless of price.
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Makita battery powered lawnmow
Categories My Reviews My Settings Help LOG OUT Alternate Text Christian Moore GB For companies Your review counts! You reviewed Toolden Add photo Christian Moore ... Read onBy: Christian Moore