VidaXL Reviews
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Shelf unit
My 1st and last order from this company Arrived damaged every piece of high gloss black is chipped to reveal the chipboard.
First reported it in customer service chat was told somone would email me - never did
2nd reported it damaged via Web site and got reply asking for order no, how I paid , when did I order it, my address and so.
Then to that reply I got please send photos of damage using link...... A link that didn't work even though it was only 2 hours old.
So sent photos in email... While I'm waiting for the reply I'll open a claim with PayPalIntex inflatable excursion pro kayak
2 seater inflatable kayak. Was 175 euro on Amazon.co.uk last year when I purchased it- VidaXL quoting 738 euro today. Shocking price gouging.
ResolvedPlanter box
a planter arrived damaged, it happens, no big deal. The customer service is impossible to contact by phone, many dropped calls after long waits. The chat is slow and frustrating, being ignored and then dropped from chat! one failed pickup, we were here they just didn't ring, and a second no show for a pick up. still waiting a refund and the broken items still waiting to be picked up. Just pray you don't have an issue with an order.
ResolvedSet of two recliner garden chairs
Ordering and delivery was no problem.
Quality atrocious! Chair arm broke on first use! From reviews here I can assume it’s of no use trying to deal with customer service.
An expensive lesson has been learned!!!
Be warned -do not order anything from this website!ResolvedGarden seat
Dachshund garden seat arrived in terrible state cracked from head to tail literally.... dangerous unfit to sit upon as would literally break if any weight was applied... not good for a seat! Customer service worst ever experienced... very disappointing... the seat cost 172 and refund withheld until they arrange for it to be collected... seriously?
ResolvedGreenhouse
Very poor quality, very flimsy. Complained, got a partial refund. Greenhouse lasted 1 windy night. Woke to find panels and door blown out.
Would Not reccomend.
Save your money!ResolvedRattan Storage Box
Waterproof storage box filled with water!!!
Flimsy construction!
Not fit for purpose.Resolved4410373761
I have ordered a bed on the 17-th of December. The following day I received an invoice with Track and Trace link that stated that my order has been processed and is ready for shipment. Since then the status of my order has not changed. Customer Service was very unhelpful in tracking my order; and now that I am asking for my money back, VidaXL is REFUSING to give me a refund, saying that I should wait for the delivery, refuse it and then they will refund my payment! The point is, the delivery is NOT COMING!!!
My son is having the same issue. Order placed, money taken, tracking number received but nothing. Have tried Customer Service and got absolutely no where. Now it looks like theres no way for him to get his money back.
They told me the same thing when I tried to cancel my order because it was getting sent to the wrong address. How can I refuse delivery when it's going to an address I'm no longer at.
Bedroom furniture
Ordered chest of draws, book shelf and a desk. They arrived damaged, packaging was damaged and when assembled the quality was a lot substandard than the photos on their site. They offered a 10% refund of value or a full refund by returning to Netherlands at my own cost! Was well annoyed. Lost my money and stuck with cheap damaged furniture. Not a bargain furniture site, overpriced cheap furniture site!
Bike
Awful customer service. No phone number. Chat keeps dropping out. Item collected two weeks ago and still no refund
ResolvedGazebo
ordered a gazebo from this company received a roof and no legs, after many emails received another roof no legs more emails another roof received and another roof. 4 roofs in total no legs the lack of communication is annoying as no phone number all emails which take time. Eventually requested a refund and a collection of the 4 roofs. Avoid this company they are a joke
ResolvedSideboard
Missing parts. Wouldn't send the missing parts, instead the insisted on me returning the whole thing (all that was missing was screws and handles!!) which meant a day off work waiting for them to collect. Waiting for them to receive, then waiting for a replacement. The replacement hasn't arrived yet - but if it doesn't or arrives with missing parts again, I will open a paypal dispute. The company is awful to communicate with. Can only speak to them via email. One email I received from them was in a completely different language - which highlights their professionalism.
ResolvedQuadruple Bin Store
Ordered the quadruple bin store in aluminium for nearly £300. No notification from the company the parcel was on its way. A parcel arrived nothing on it to say it was anything but the whole item but on opening the parcel and counting the parts there were 56 parts missing and that wasn’t including the fittings! I emailed the company informing them of this and saying that we wanted to return it as it was poorly packed with only a few small pieces of polystyrene to supposedly stop all the metal items rubbing against each other in transit. I received an email back stating that the parcel was one of two and to please give them time to ship the other parcel but after reading another review where someone was waiting weeks for the other part we said we still wanted to return it as the quality was poor. This was a Saturday afternoon and on the Sunday we received an email from the company saying they had arranged for the second parcel to be delivered but couldn’t give us a day! I emailed them immediately and told them this was stalling tactics I had asked for them to pick this parcel up and get a refund. To cut a long story short we received another email stating they were arranging pick up of the parcel and once they had it they would refund but would deduct money for any damage and today they picked the parcel up and just after they had picked it up we receive a email stating they have despatched the second parcel and would not refund until this parcel that we haven’t got yet is back with them! This company is a disgrace do not buy from them stay well clear - I have ordered many flat pack items and even when they are in two parcels they all arrive together! I have contacted my credit card company and will take this further but wanted to warn anyone else about this tin pot company - all the emails we received contradicted each other and all from different people and one was even addressed to someone called Lynn!
ResolvedPatio furniture
Worst retailer to deal with delivery is 8 weeks late still has not been shipped some how this is my fault they lack in customer service only when a dispute has been opened with paypal will they respond would not reccomend to my worst enemy wont let me leave zero stars and that would be more than is deserved
ResolvedFence Kit
Purchased fence kit via Amazon Marketplace -turns out via a 3rd party in China.....some bloke called alyou
Kit doesnt assemble - return not processed - refund not forthcoming. From web presence youd THINK kit made in EU - actually its all Chinese stuff and when the poor quality shines through, VidaXL and alyou pretend to not know each other....
AVOID AVOID AVOIDDoes anyone have a phone number for this company in the UK?
Review with most votes
One stop shop for household pu
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