Warehouse31 reviews
This score is based on 31 genuine reviews submitted via BritainReviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Returning items
I recently had to return some things I bought, and I have to say, the customer service at this Warehouse was really good. I didn't have to wait on hold for ages, I could just message them and they replied quickly. El and Cherry were so helpful with my return. But I only gave 4 stars instead of 5 because I had some problems with my account in the first place, which meant I had to contact customer service. Returning things should be simple and hassle-free.
Returned item
I took something back to Warehouse, but it ended up getting lost on its way back. Luckily, when I reached out to Warehouse to explain what happened, a brilliant employee called Catherine got in touch with me quickly and sorted out a refund straight away. I was really happy with how smoothly and quickly everything was dealt with. I have to say, I was really impressed with the service!
My hoodie and joggers purchase
I bought this really adorable hoodie and some joggers from Warehouse, but when they arrived they were far too big for me. I sent them back, and that's when all the problems started. I've been waiting and waiting for my refund, but it still hasn't arrived. Every time I contact customer service, they keep telling me that it will take a bit longer. It's been well over a month now and I still haven't received my money back! To make matters worse, I can't even log into my account to see what's going on. This whole situation is incredibly frustrating and disappointing!
slow return process, have to pay for returns
The return process at this store is just terrible. It took so long for them to sort out my return, and on top of that, I had to fork out for it. It's clear that this store doesn't really value its customers. The whole thing has really put me off, and I won't be coming back here again.
Dress return
I had to send back a dress I bought because it didn't fit me properly. Luckily, the return went smoothly and I got a speedy response. Ansa was really helpful and made sure I got a quick reply. All in all, I'm happy with the customer service and can't wait to do more shopping in the future.
Return processing issue
I had a bit of a problem with a return not going through correctly. So, I sent a text and got a super quick reply saying they were dealing with other customers too. Very soon after, a lady called Mary Grace got in touch with me. She said my return had been sorted out and my money had been refunded. Mary Grace made sure to confirm that the refund would show up in my Klarna account the next day. I was really pleased with how fast and smoothly my issue got resolved. Big thanks to Mary Grace!
Dress purchase
I bought a dress from Warehouse online, but when it arrived, there was a mix-up with the label, so they sent me the wrong size. I got in touch with customer service about it, and I have to say, the person I spoke to, Renzo, was really helpful and sorted everything out quickly. He gave me a free return label and arranged for a new dress to be sent to me right away. I was really impressed with the help I got and was glad the issue was resolved so fast.
Refund for a returned item
I've just had a bit of a problem with a refund for something I sent back, but I got in touch with customer service and Dave sorted it out quickly. I'm really grateful for the helpful and quick service I got. Even though the dress I sent back didn't look right on me, I managed to find some other really nice clothes on the website.
Return issues
Hey, I bought something from this shop, but when I tried to return it, they refused to give me a refund! They said I had to wait for over 2 months, and each time I inquired, they just set a new deadline for me to wait. I waited beyond their deadlines three times already and still no sign of my money back. It's really frustrating!
Recent clothing purchase
I bought some clothes from Warehouse recently and I've got to say, I was really disappointed with what I received. The quality just isn't what it used to be - it feels like it's all coming from the same place as a well-known online retailer. Despite that, the prices are still pretty high. The clothing even looks cheap and badly made, right down to the labels. On top of that, the website doesn't give you all the info you need about the clothes, like the model's height, which made it hard to know the right size to pick. All in all, I wasn't happy with my order and I really hope Warehouse steps up their game in the future.
lovely experience shopping from Rich
I needed to travel to Dallas and needed ankle boots and a jacket. However, I have pending tasks I needed to sort out. After series of thought, I decided to get the ankle boot and jacket from Warehouse, hoping it gets to me before I travelled. I got my package a few days after I made the order and on time for my trip. It was exactly what I wanted and the price was affordable too. I am very satisfied shopping with Warehouse and I will be shopping from them again whenever I need to buy any product that they sell. I recommend warehouse to anyone who wants to buy fashion wears and accessories.
About Warehouse
Clothing can be broadly defined as material worn to cover the body from unfavorable environmental and weather conditions. However, over the centuries, the purpose of clothing has evolved beyond basic function to encompass more intangible benefits. Clothing has become a way to identify or typify a particular group or individual, influenced by sociocultural, socio-demographic, and personal preferences, blurring the line between fashion and clothing. Various fabrics and textiles are used in the production of clothes, combined to create garments with diverse textures and designs. Today, many clothing brands not only prioritize functionality but also incorporate current fashion trends to create stylish and attractive clothing, particularly in the case of women's clothing brands. This has led many women to seek out fashion-oriented, trendy, and appealing clothing items to enhance their elegance, confidence, and overall style. While keeping up with the latest clothing designs may be challenging, online platforms like Warehouse offer a convenient solution for women to stay informed and make purchases.
About Warehouse
Warehouse is a British fashion and clothing brand established by Jeff Banks in 1976. They describe themselves as a 'British-born fashion brand with a city-state of mind', embodying qualities such as authenticity, inspiration, collaboration, support, dynamism, and empowerment. Warehouse is currently operated under the umbrella of Boohoo, an online fashion and clothing retail group, with their headquarters located at Level 5, Euston Tower London.
Products and Services
Warehouse offers a wide range of clothing items, including dresses, tops, knitwear, coats & jackets, skirts, trousers, jeans, jumpsuits, shorts, and swimwear. They also provide accessories such as bags, belts, sunglasses, socks, face masks, hats, and a variety of shoes like ankle boots, sandals, slip-on sandals, boots, heeled pumps, toe pumps, ballet pumps, platform heels, and block heels. Additionally, they offer size guides, delivery services, order tracking, and return and refund policies for customer convenience.
Feedback and Reviews
Have you purchased clothing or accessories from Warehouse? Would you recommend their brand to others? What is your opinion on the quality of their products and the efficiency of their services? Your feedback and experiences shared here can be beneficial for potential customers in making well-informed decisions. Your honest reviews of Warehouse can help the company improve and assist future clients in making informed choices.
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Categories Warehouse
Online shopping | Fashion Reviews & Experiences
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Last update: November 2025
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Review with most votes
lovely experience shopping fro
I needed to travel to Dallas and needed ankle boots and a jacket. However, I have pending tasks I needed to sort out. After series of thought, I decided to get the ankle boot a... Read onBy: Rich