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Redken Cerafill Defy Daily Scalp Treatment £23.40
Wish I’d read these reviews first. I cancelled an order due to unavailability of product and requested a refund on 25th September. I sent reminders on 1st November, 29th November, 13th December and 6th January. Each time I received a prompt reply promising the refund within a few days but to date I am still waiting.
Dermalogica & Elemis
I ordered over £250 products on 1 June for my holiday 7 days later. They confirmed that the order would not be fulfilled in time and so cancelled part of the order. When I asked for the whole order to be refunded they then miraculously advised they'd sent the other part. I returned the items unopened and have today, 1 July chased for the refund for the whole order only to be advised that "unfortunately it has not been processed and can take a further 14 day". Absolutely appalling customer service. How is this company still able to operate?
Poor Service - but good prices
I have been ordering from them over the past couple of years but they are getting slower and slower at delivering unless you pay for a courier. However an order I placed on 6th December 2018 which was over £100 of goods still hasn't been received. I have contacted them 3 times now and still no answer or tracking information. Tomorrow is 30 days which means they have failed to deliver within a reasonable time under the Consumer Rights Act 2015. I would avoid this company.
dissatisfied customer
poor communication, goods not available but no updates and then offering a refund that has still not come!
extremely disappointed and unprofessional