Zest Beauty Reviews
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Lip balm purchase
Recently, I tried to buy a lip balm from Zest Beauty and had a problem using PayPal to pay. Everything seemed fine until I clicked on PayPal at checkout, then I got an error saying "something went wrong" and asking me to use a different payment method. This seemed a bit suspicious as if they didn't want me to use PayPal and preferred me to use a credit card. Being careful, I decided not to buy just yet and looked into it more. Reading reviews from others who had the same issue made me worried, so I decided not to go through with the purchase. If a website doesn't take PayPal, it makes me question how safe and trustworthy it is, so I'd rather not risk my money there.
Professional skincare products
I've just bought some skincare products from a beauty website and I have to say, I'm really impressed. They have a wide range of products to address different skin concerns. The website is really easy to use, which made it simple for me to find what I needed. The checkout process was smooth and trouble-free too.
Order never received, waiting for refund
I ordered something from this company ages ago, but it never arrived. And to top it off, I've been waiting for more than a month now for a refund. Their customer service is terrible, there's no proper communication and I haven't heard anything about my refund status. I am really let down by how unprofessional and dishonest they've been. I'll be reporting them to trading standards for sure. My advice to anyone thinking of buying from them - stay away to dodge the hassle and letdown I've been through.
Beauty products
I didn't get a confirmation email after paying, so I thought it might be a scam. I looked at some reviews and saw that lots of people had the same problem of not getting their stuff. I only got a response and my money back when I said I'd report them for fraud.
Haircare products purchased
When it comes to shopping for beauty products online, it's really important to choose a trustworthy retailer. Sadly, my recent experience with this one company has been a bit of a letdown. I made an order two weeks ago, and it still hasn't been processed. After reading lots of bad reviews, it seems I'm not the only one with this problem. Even after reaching out to customer service by email, all I've got back are standard replies that don't really address my worries. Now, I'm starting to wonder if this company is actually legit and I'm thinking about reporting them to trading standards.
Skincare products
I bought some skincare products from Zest Beauty not too long ago and splashed out quite a bit of cash. But, I haven't got my hands on the items I paid for, or even got a refund. It's really frustrating that the company hasn't bothered to get in touch or sort things out. It's such a letdown to see a company that seemed reliable turn out to be dodgy and not very good at what they do. I'm thinking about going down the legal route if they don't cough up my money or send my stuff ASAP.
Overpriced skincare product
Honestly, I would steer clear of that place completely. I bought a skincare product way back in January and it's already May, but I still haven't even got it. I've sent them various emails, but all they keep doing is dodging the issue. They keep promising to give me my money back in 5 days, but it's been a good 5 months by now! It's just absolutely absurd.
Skin care products
I'm really disappointed with the customer service I got after purchasing some skin care products. I tried reaching out multiple times about my order but all I got were generic responses about delays due to a small staff. After too many frustrating attempts, I decided to cancel my order as they had suggested. They told me I'd get a refund within 7-14 business days but it's been at least 4-5 months and I'm yet to see any money back. This incompetence and lack of care for customers is just not on, makes it clear they don't value loyalty. Honestly, I'd steer clear of buying anything from them - just a waste of your hard-earned money on promises they can't keep.
Refund after long wait
I bought something from this website and had the same problem as lots of other people. I didn't get my stuff and just got standard emails when I tried to get in touch with customer service. Someone told me to tell them I'd take them to court if I had to. Strangely, I got my money back within 2 days. It's worth mentioning that this was a whole 5 months after I ordered, so if you're in the same boat, don't wait to chase after your refund.
Non-arrival of paid item
Unfortunately, I had a similar experience to the ones mentioned below. I paid for something but never received it. Even after I followed up multiple times and was promised a refund, I never got my money back after three months. So, I had to involve my bank to try and get my money back. I would recommend avoiding this company as their behaviour is basically like stealing. It's hard to understand how they're still allowed to carry on.
Refund received
I had similar problems to other customers, but after waiting 14 days, I finally managed to get my refund. I noticed this company is listed as 'Dissolved' on Companies House, so I reported them to Trading Standards. When I emailed them about this, they unsurprisingly denied being dissolved. However, I kept insisting on my refund and even threatened to take further action, which eventually led to me getting my money back. I suggest you keep pushing for your refund or consider making a claim through your bank. Be careful of this company's dodgy activities.
Beauty products
As a Zest Beauty customer, I was really let down by my experience. I ordered some beauty products from their website and waited ages without any updates or delivery, which made me start to get suspicious. After looking into it and seeing other bad reviews, I decided to contact the company myself. I sent them an email asking for a refund within a 5-day deadline, and I also made it clear that I would report them for fraud and consumer issues. Luckily, I got a quick reply the next day, and they refunded me in full shortly after. While I appreciate the help from others, it's worrying that a company like this is still operating. I strongly recommend that people steer clear of Zest Beauty to avoid going through the same troubles.
My big order
I've placed this massive order for loads of beauty products, but you know what? I'm starting to think I may never get them. It's been nearly two weeks now, and they haven't even bothered to reply to my messages. I'm really disappointed about it, honestly. I'd definitely advise people to steer clear of that place!
Review with most votes
dissatisfied customer
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