Zest Beauty - Overall Rating based on 42 reviews
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Order never received, waiting for refund
I ordered something from this company ages ago, but it never arrived. And to top it off, I've been waiting for more than a month now for a refund. Their customer service is terrible, there's no proper communication and I haven't heard anything about my refund status. I am really let down by how unprofessional and dishonest they've been. I'll be reporting them to trading standards for sure. My advice to anyone thinking of buying from them - stay away to dodge the hassle and letdown I've been through.
Beauty products
I didn't get a confirmation email after paying, so I thought it might be a scam. I looked at some reviews and saw that lots of people had the same problem of not getting their stuff. I only got a response and my money back when I said I'd report them for fraud.
Haircare products purchased
When it comes to shopping for beauty products online, it's really important to choose a trustworthy retailer. Sadly, my recent experience with this one company has been a bit of a letdown. I made an order two weeks ago, and it still hasn't been processed. After reading lots of bad reviews, it seems I'm not the only one with this problem. Even after reaching out to customer service by email, all I've got back are standard replies that don't really address my worries. Now, I'm starting to wonder if this company is actually legit and I'm thinking about reporting them to trading standards.
Skincare products
I bought some skincare products from Zest Beauty not too long ago and splashed out quite a bit of cash. But, I haven't got my hands on the items I paid for, or even got a refund. It's really frustrating that the company hasn't bothered to get in touch or sort things out. It's such a letdown to see a company that seemed reliable turn out to be dodgy and not very good at what they do. I'm thinking about going down the legal route if they don't cough up my money or send my stuff ASAP.
Professional skincare products
I've just bought some skincare products from a beauty website and I have to say, I'm really impressed. They have a wide range of products to address different skin concerns. The website is really easy to use, which made it simple for me to find what I needed. The checkout process was smooth and trouble-free too.
Overpriced skincare product
Honestly, I would steer clear of that place completely. I bought a skincare product way back in January and it's already May, but I still haven't even got it. I've sent them various emails, but all they keep doing is dodging the issue. They keep promising to give me my money back in 5 days, but it's been a good 5 months by now! It's just absolutely absurd.
Skin care products
I'm really disappointed with the customer service I got after purchasing some skin care products. I tried reaching out multiple times about my order but all I got were generic responses about delays due to a small staff. After too many frustrating attempts, I decided to cancel my order as they had suggested. They told me I'd get a refund within 7-14 business days but it's been at least 4-5 months and I'm yet to see any money back. This incompetence and lack of care for customers is just not on, makes it clear they don't value loyalty. Honestly, I'd steer clear of buying anything from them - just a waste of your hard-earned money on promises they can't keep.
Refund after long wait
I bought something from this website and had the same problem as lots of other people. I didn't get my stuff and just got standard emails when I tried to get in touch with customer service. Someone told me to tell them I'd take them to court if I had to. Strangely, I got my money back within 2 days. It's worth mentioning that this was a whole 5 months after I ordered, so if you're in the same boat, don't wait to chase after your refund.
Non-arrival of paid item
Unfortunately, I had a similar experience to the ones mentioned below. I paid for something but never received it. Even after I followed up multiple times and was promised a refund, I never got my money back after three months. So, I had to involve my bank to try and get my money back. I would recommend avoiding this company as their behaviour is basically like stealing. It's hard to understand how they're still allowed to carry on.
Refund received
I had similar problems to other customers, but after waiting 14 days, I finally managed to get my refund. I noticed this company is listed as 'Dissolved' on Companies House, so I reported them to Trading Standards. When I emailed them about this, they unsurprisingly denied being dissolved. However, I kept insisting on my refund and even threatened to take further action, which eventually led to me getting my money back. I suggest you keep pushing for your refund or consider making a claim through your bank. Be careful of this company's dodgy activities.
Lip balm purchase
Recently, I tried to buy a lip balm from Zest Beauty and had a problem using PayPal to pay. Everything seemed fine until I clicked on PayPal at checkout, then I got an error saying "something went wrong" and asking me to use a different payment method. This seemed a bit suspicious as if they didn't want me to use PayPal and preferred me to use a credit card. Being careful, I decided not to buy just yet and looked into it more. Reading reviews from others who had the same issue made me worried, so I decided not to go through with the purchase. If a website doesn't take PayPal, it makes me question how safe and trustworthy it is, so I'd rather not risk my money there.
Beauty products
As a Zest Beauty customer, I was really let down by my experience. I ordered some beauty products from their website and waited ages without any updates or delivery, which made me start to get suspicious. After looking into it and seeing other bad reviews, I decided to contact the company myself. I sent them an email asking for a refund within a 5-day deadline, and I also made it clear that I would report them for fraud and consumer issues. Luckily, I got a quick reply the next day, and they refunded me in full shortly after. While I appreciate the help from others, it's worrying that a company like this is still operating. I strongly recommend that people steer clear of Zest Beauty to avoid going through the same troubles.
My big order
I've placed this massive order for loads of beauty products, but you know what? I'm starting to think I may never get them. It's been nearly two weeks now, and they haven't even bothered to reply to my messages. I'm really disappointed about it, honestly. I'd definitely advise people to steer clear of that place!
Unfortunate purchase experience
I recently had a disappointing experience with this company. I placed an order and got no confirmation, only to find out my order was still stuck in the 'processing' status. I tried to reach out to them through their chat box, but it wasn't working, and I received a generic email saying they would reply in 7 days. There is no phone number to call for help, which is frustrating. I later discovered that the company was dissolved in 2020, which is worrying. I have now raised a dispute with my credit card company in hopes of getting a refund. It's really disheartening to see companies trying to exploit customers like this.
Birthday gift order
I bought something for a Birthday present on the 17th of April, but I didn't receive a confirmation email and my order is still showing 'in progress' on their website. I got in touch with customer service and they promised to give me a refund, but it hasn't come through yet. It's really annoying!! I won't be buying from this company again!
Unreceived order
I ordered some stuff and it never arrived! Can you believe it? They even took my money but didn't give me what I bought. It's totally unfair, isn't it? So, I did some investigating and what do you know? I found lots of bad reviews about this company. They seem to be deceiving their customers. And get this - I couldn't find an email address on their website to contact them. That's some pretty shady stuff going on. Has anyone else had a bad run-in with them? It's really making me angry, I must say.
Skincare products
I bought some skincare products from Zest Beauty recently, but I've not been too happy with how things have gone. I placed my order three weeks back but haven't got my stuff yet. I emailed customer service about it and they said they'd send it out quickly, but it still hasn't arrived. It's annoying and worrying, especially seeing others with similar problems. I'd suggest being careful if you're thinking of ordering from them.
Hair products
I ordered some hair products online and it was a complete nightmare! It took them ages to send it out and when it finally arrived, the packaging was all crushed. On top of that, the products were leaking everywhere and the customer service was absolutely useless. I tried to get a refund but they just kept ignoring me. It was a terrible experience overall!
Hair products by Joico
Made order, took my money, no goods, lots of chasing, calls emails no response from company - this is a scam company - do not buy check out trust pilot lots of people with same experience - do not use
Pure Scam!
Pure scam! Ordered sunscreen in June for over 100 euros. After paying, no order confirmation. At that time on vacation so 2 weeks later came to the conclusion that we had not seen or received anything. Then emailed, response after a few days that they found it very annoying and went to find out. After several email exchanges with a clear request to cancel, always the same ... responses as to whether we wanted to send all the data of the order again (which we had not received). proof of payment sent and again the request for a refund. Received the confirmation from them after a week, but now 2 months later still no refund and they don't respond anymore.
Pure scam!
About Zest Beauty
Everyone is at least a little bit guilty of wanting to look as nice as you can. And taking good care of your body and skin is very important. But where can you find the right products to help you with these things? One of the shops that sells them is Zest Beauty. But will their products actually work? How beneficial will they be for your skin? Will they look the same on you as on the models on the pictures? How does their ordering process go? And will their customer service department be ready to help you out when you have some problem or complaint? The best course of action is, according to us, to read the reviews of people that have shopped at Zest Beauty before you. That way you can inform yourself on the ins and outs of this company and their products before you go and try them out.
About Zest Beauty
Zest Beauty is a beauty and body care shop. They sell all kinds of beauty products for your face, body and skin. For your face they offer masks, BB creams, supplements, night creams, facial exfoliators, eye care, toners, serums, boosters, lip care, anti-aging, brightening, boosters etc, and of course the cleansers to take it all off at the end of the day. For body care they offer nail care, foot care, self tan, body moisturisers, fragrances, bath product, sun care, hair removal, hand care etc, and of course the tools to apply them. They also have a place for organic and natural products. Hair care is subdivided into hair styling, conditioners, brushes, combs, colouring, treatments and conditioners. For nails they offer nail polish, cuticle care, nail creams and nail polish removers. Their makeup department offers eye shadow, lipstick and all kinds of other makeup. And they have a special category for men with facial care, bath & shower products, body treatments, deodorant, hair care, shaving etc.
Services of Zest Beauty
If you order something at the website of Zest Beauty, this beauty shop will make sure that the product will be delivered to your home. You can pay for your product via amazon, PayPal, Visa, Visa Electron, Maestro, MasterCard and American Express. And is you need some help or support you can check their DAQ section. If the question or product isn’t covered there, you can give them a call.
Complaints, Compliments and Tips for Zest Beauty
Have you ever shopped at Zest Beauty before? Would you be willing to tell us about it? How did the delivery and ordering process work? What is your opinion on the products that they sell? Do you notice any difference in your look after you started using their products? And was that difference positive or negative? And what is their customer service like? Please leave your own review here on BritainReviews. That way other potential customers of Zest Beauty will know what they need to be aware of before they order at Zest Beauty.
How beneficial are the products of Xest Beauty for your skin? Read customer reviews about their shampoo, moisturiser, foor care, sun care, conditioner.
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Bonus!
📊 How did Zest Beauty shine for you?
Contact Information
The Lookout, 4 Bull Close Road
NG7 2UL Nottingham
United Kingdom
📧 customerservices@zestbeauty.com
Categories Zest Beauty
Cosmetics & Personal Care Reviews & Experiences | Online shopping
Page Statistics
Seite online seit: 30 August 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
dissatisfied customer
poor communication, goods not available but no updates and then offering a refund that has still not come! extremely disappointed and unprofessional Read onBy: Francie Moore