Cosmetics

Don’t ever buy anything from this place! Here is the summary of my experience – which sounds a lot like all the others I see here now:

1) Ordered a product on 19.04.22
2) Reached out to customer service on 02.05.22 as it had still not been delivered (2 weeks)
3) Received a response on 04.05.22 that it would take another 2 weeks
4) Requested cancellation & refund of the order, as I couldn’t wait any longer and ordered it from somebody else
5) Several back and forth conversations later, it was finally confirmed to be cancelled and refunded on 06.05.22
6) It took several more emails and me saying I would reach out to Master Card to get my money back if they didn’t process the refund now, until today 10.06.22 I finally got my money back
7) Total duration of process: 2 months!
8) Emails sent: round about 10!

Long story short: Stay away from this shop…

Pureology Shampoo amp Conditioner

I placed an order with Zest on Jan 4th and was informed after 6 weeks that they could not deliver my order, I requested a refund and am still waiting. Initially, I got responses that they were looking into my refund with accounts, but my last two emails have been ignored.
Would not recommend ordering from this company

Ordered 2 bottles of Joico JoiLotion Sculpting Lotion in January 2021.

Never received the merchandise, NOR have I received my refund, though I asked for it several times! This company is a scam! I will never, ever order anything from them again!

Dit zijn oplichters !
In december voor 160euro producten besteld, zo als hierboven al is geschreven,
Eerst zeggen ze dat er een product niet op stock is , dan mijn geld terug gevraagd, maar dit heb ik ook nooit terug gekregen,
Ik begrijp niet dat ze niets tegen dit bedrijf doen, pure oplichterij

Elemis from Zest

These people are crooks! I complained to my cc company about my transaction and after their investigation the cc company gave me a full refund.

Eye product

On Nov 2, 2021, I ordered Elemis Eye product. My card was charged immediately. As of Dec 20, 2021, I am still waiting to be reimbursed as I cancelled the order in early December 2021. Order #1020313517

Murad City Skin Age Defense

This company should no longer be trading.
Has never delivered the products, vI had to cancel the order, and now still waiting for my refund 6 weeks later.
THIS IS A SCAM

Hair serum

Didn't receive the order even after payment .. very bad... they are not even responding ..
Very bad and shamless
It has been 5months .. not yet received

Advanced Nutrition Programme

DO NOT USE - THEY ARE SCAMMERS .... I purchased something back on in August and whilst their website said it was in stock it never arrived and they then advised they didn't have stock and have been awaiting a refund for the money owed and all they do is say they are urgently looking in to it but still no refund given. Appalling behaviour and very upsetting especially at this time when money is so tight due to covid.

Joico heat protection spray

Do not order from this company. It is a scam

Shampoo order 1020304445

This company Zest Beauty is not worth to be on the market. I wonder why British governement is not doing any further investigation or legal steps as they are steeling money every day from their customers.

We ordered shampoo and payed in March 2021. First not in stock, delays, further delays, more excuses Covid etc etc
June 2021 I cancelled the order and asked refund of money 40.26€.

Cancellation and refund was confirmed by Zest in June but 3months later and severall reminders later we are still awaiting our money ???
This is not acceptable, Zest Beauty seems more a company of crooks for me. They steal money every day and British governement seems not to worry ?
(Sorry for my english but this is not my native language (Dutch)