All reviews of Nikki
Review about: Insurewithease
Holiday insurance purchase
I'm really happy with my experience with the company. I've not had to use my holiday insurance yet, so I can't really say much about that part of the service. But, when I phoned up to get my policy, I spoke to a customer service rep called Abby who was just brilliant - so friendly, helpful, and really efficient. She took the time to explain everything clearly, answered all my questions, and I was able to get my policy sorted out quickly and easily. The whole purchasing process was really easy and I was super pleased with the level of service I got.
Review about: OFCASA
Stylish chairs
I just have to say how amazing these chairs are! I really needed some nice chairs for my dining room, and these ones really hit the mark. The design is so stylish and modern, it really adds a touch of class to my space. Not only do they look great, but they're surprisingly comfy too. Honestly, they look even better in person than they did online. Ordering was easy, and the customer service was brilliant. They were so friendly and helpful when I had some questions before buying. The price was fair and competitive, especially considering how good the quality is. And on top of all that, the delivery was quick and smooth. I'm absolutely thrilled with how everything turned out. I would highly recommend these chairs!
Review about: Republic of Cats
Cat Food Purchase
I bought some cat food from this company recently and had a really good experience. I want to give a big shoutout to Cameron from the Department for International Relations and Kristie, the Manager, for sorting out a problem with my food order so quickly. They were not only super friendly and helpful, but they even gave me a free box of food to make up for the issue. Their customer service was top-notch and made both me and my cat really happy. I hope other companies will take note and do the same.
Review about: Officine Generale Paris
Refund issue
Oh my god, I had the worst experience with their customer service. I bought some clothes that didn't fit, so I wanted to return them. However, my account got deleted when they updated their website. I tried reaching out to customer service through email and social media, but they never replied. After weeks of waiting, they confirmed my refund but I still haven't got my money back! It's really annoying and I won't be shopping there again.
Review about: Shop-Apotheke
Pain relief medication, flu remedies
I recently bought pain relief meds and flu remedies from this online pharmacy. Sadly, I had the same problem as the last reviewer - my order never arrived. I eagerly checked the delivery portal and saw it was marked as "delivered" with my name as the receiver. But trust me, no one showed up at my door with the package. It was really disappointing because I really needed the meds for my health issues. Despite contacting the customer support team by email and phone, I didn't get any response or help with my problem. The lack of communication and support was super frustrating, especially after spending so much on the order.
Review about: Maple Parking
Quick and convenient parking at Gatwick
Maple Parking is definitely the top parking choice at Gatwick. Being located in the terminal car park makes it super convenient for us travellers. I've been using their services for years and they have never let me down. Their speed in getting my car back to me after my trips is impressive. I always feel confident that my car is safe and secure with them. Knowing that my car is being looked after well while I'm away gives me peace of mind that's priceless. Maple Parking really raises the standard for airport parking services.
Review about: White Stores
Nova Furniture Set and Egg swing chair
I recently bought a Nova Set and an Egg swing chair and I have to say, the whole experience was amazing. Grace was really helpful in showing me the various furniture styles they had. Ross made sure the delivery was quick and Sam and Katie, who did the delivery, were brilliant. They were professional, friendly, and really went out of their way to help me. The furniture is really high quality and looks fantastic in my house. All in all, I am very happy with my purchase and would definitely recommend them to anyone in search of top-quality furniture.
Review about: The Spark Company
Sleigh the patriarchy Christmas jumper & Holly Dolly Christmas tshirt
Hey, I just wanted to share that I bought an amazing Christmas jumper and t-shirt from this place, and they're both really awesome! When I first received them, the size wasn't right, but I had no trouble exchanging it for the correct one. The email responses were super quick and friendly. The prices are a little steep, but definitely worth it to support a small independent business. I'm already looking forward to their next Black Friday sale!
Review about: Disney Holidays
Disneyland Paris trip with EasyJet flight
We booked our holiday to Disneyland Paris through a travel company which included an EasyJet flight. Unfortunately, our flight got delayed by 12 hours, so we ended up losing a whole day of our trip. However, the travel company really went out of their way to help us out. They quickly let us know about the delay, reassured us that they were there to help if we needed anything, and even offered us a refund of over £200 for the inconvenience. The customer service we received every step of the way was top-notch, from when we first booked the trip to when they handled the delay. Their professionalism and eagerness to help were really impressive.
Review about: GreatArt
Excessive delivery time, £4.95
I was a bit annoyed with my recent order from GreatArt because it took 7 to 10 days to arrive, even though I paid £4.95 for quicker delivery. I didn't even realise the delivery time when I placed the order, which was a letdown. I think this will be the last time I shop with this company.
Review about: Bookaway
Shuttle bookings
I've actually used this service a couple of times now, once in the Philippines and then again in Guatemala. I must say, I was really impressed with how flexible and reliable Bookaway and the bus companies they partner with are.
When my plans suddenly changed in the Philippines, Bookaway sorted everything out for me without any hassle. The shuttle turned up on time and the journey was really comfortable.
Even in Guatemala, when I faced some delays myself, the bus company was really understanding and made sure I got to my destination safely and on time.
Overall, Bookaway has always come through with top-notch service, making my travels a breeze. I'd definitely recommend them if you want a stress-free shuttle booking experience.Review about: Hussle
Amazing gym app
This app is brilliant! Whenever I'm in a new place and fancy finding a nice gym to work out or go for a swim, I always turn to this app. It's really easy to use and I appreciate the variety of options it offers. I can discover all sorts of gyms and pools to check out, and I can choose the one that's most convenient for me. Thanks to this app, I never have to skip a workout when I'm travelling!
Review about: My Health Checked
DNA vitamins and minerals test
I bought the DNA vitamins and minerals test lately and honestly, it surpassed what I was hoping for. The report had a lot of useful and interesting information, which was quite surprising given how affordable the test was. I had some queries about a specific gene, and the answer I got was really detailed and useful. All in all, I'm really happy with the service and the quality of the product I got from My Health Checked.
Review about: Magic Breaks
Hotel booking in Florida
I was really let down by my recent booking with this company. I got a quote for my hotel stay in Florida, but when I checked in, they handed me a bill for an extra £480 in service fees and taxes! It was so frustrating not knowing about these charges beforehand. It's important for companies to be upfront about all costs so customers don't get any nasty surprises later on.
Review about: woolbox
Yarn purchase
I tried to buy some yarn recently, but the company couldn't send it because they didn't have any left. They did offer me their last ball, but I said no thanks and asked for my money back. They didn't reply to that, so after a week of waiting, I had to go onto Ebay and sort it out myself. It was pretty annoying and not a great experience, to be honest.
Review about: Soufeel
Bracelet purchase
I bought a bracelet recently, but the clasp broke and I lost it. Even though that was a bit of a setback, I must say I was really impressed with how the company handled it. The customer service was top-notch - they were quick, professional, and really helpful in sorting everything out. I can't thank them enough for their amazing help.
Review about: Zest Beauty
Professional skincare products
I've just bought some skincare products from a beauty website and I have to say, I'm really impressed. They have a wide range of products to address different skin concerns. The website is really easy to use, which made it simple for me to find what I needed. The checkout process was smooth and trouble-free too.
Review about: ANSWR
Smooth hair treatment
I bought this hair treatment which made my hair super smooth and soft, but there's one big problem - the smell sticks around after washing. It's really awful and no matter what I try, I can't seem to get rid of it. I'm not sure if it's because I dye my hair, but trying to cover up the smell is a real challenge. I'm worried about how my hair might smell in the salty sea water with summer coming up.
Review about: Diamonds Factory
diamond engagement ring
I just got myself a sparkling diamond engagement ring and I've got to say, the whole experience was top-notch! Ordering it was a breeze, with clear communication all the way through. They kept me in the loop about the delivery and it arrived right on time. The ring looked just as stunning as it was described - super stylish too. I'm over the moon with my purchase and would definitely suggest this company to anyone else.
Review about: Treatwell
Reiki session
I've just had a reiki session and it was absolutely amazing. The lady who did it was really friendly and made the whole experience so peaceful as soon as I arrived. The vibes in the reiki room were incredible and the session itself really made me feel more positive. I definitely recommend it to anyone wanting to feel more relaxed and energised. Thank you!
Review about: Endource Trading Limited
Super cute dress
I recently got a really lovely dress from here and it arrived really quickly. It was packaged nicely and when I needed to return an item, it was really easy and fast to get a refund. I really like that they have lots of different stores all in one place, it definitely makes shopping a lot easier!
Review about: The Good Prep
Ultimate Performance Plan
I recently changed my meal delivery service from my old one to The Good Prep, and I must say I am absolutely amazed by the quality and value for money. I'm currently following the Ultimate Performance Plan, and it has honestly changed my life. In just 8 weeks, I've managed to lose 6 kg by sticking to the plan 5 days a week and taking the weekends off. The bigger lunches and cutting out alcohol during the week have really made a big difference. The portions are really generous, and I have every confidence that I'll reach my goal weight with The Good Prep. I just want to say a big thank you for this incredible experience!
Review about: Live Unlimited London
Quality and choice
I can't recommend this company enough for their great quality and wide variety of products. They offer a fantastic range of sizes and styles to choose from. The materials they use are top quality, and you can really see the care and attention to detail in their designs.
Review about: The Jewellery Channel | TJC
Jewellery items
I've had a bit of a mixed bag with the customer service at your company. The customer care team has been really helpful and provided great service whenever I've had any questions or problems, which I appreciated. However, I've had a problem with parcels being left at my front door, which has made them easy targets for thieves. Sadly, one of my parcels was actually taken because of this issue with the delivery process. Despite this hiccup, I've had a great experience overall with your company, mainly because of the high quality of the jewellery items I've bought.
Review about: Bax Music
Theremini purchase
I purchased the Theremini from those guys and, oh my gosh, it took so long to arrive. When it finally did, it was broken! Can you believe it?!!! And now, they're making me go through so many steps just to return it. It's really not cool, mate.
Review about: ZipVit
Recent supplement purchase
I bought some supplements from this shop recently and I have to say, I was really impressed. The website was easy to use and I had no trouble at all with the checkout. They had a wide variety of products and I managed to find exactly what I needed. The prices were fair, especially for the quality of the items. I was also happy with how quickly my order arrived. To sum up, I'm pleased with my shopping experience at this store.
Review about: Soufeel
Beautiful and recommended products.
I just wanted to say how much I loved the products I ordered - they were absolutely stunning! I would definitely recommend them to others. I did have a small issue with one of the items I received, but I must say, the customer service team was really quick to sort it out and sent a replacement without any hassle. Overall, I'm really happy with my whole experience, and I'll definitely be coming back as a customer in the future.
Review about: Ebuyer
Security check during order
I was really pleased with the customer service I received when I made my purchase. It was nice to see a company going the extra mile to check and make sure that my card wasn't being used fraudulently. I was really impressed by their attention to detail and how seriously they take customer security. I think other companies could learn a thing or two from them.
Review about: Tosca Blu
Handbag
I just bought a handbag from this shop and I've got to say, I am really happy with it. The quality is top-notch and I reckon I'll be using it for a good few years. The design is classic and classy, so it'll go with pretty much any outfit. I love the amount of effort and skill that must've gone into making this bag. Honestly, I'm well chuffed with my purchase and would definitely suggest this store to other folks.
Review about: firmoo
Glasses
I recently bought a pair of glasses from this company, and I must say I am very happy with how the whole process went. Ordering was super easy, their website was straightforward to use. The tracking information they gave me was really clear and I could easily follow my order once I'd placed it. The delivery was surprisingly fast, which was a nice surprise. The glasses themselves are really good quality, just like I expected from this company. They look and feel great, and I'm really pleased with my purchase.
Review about: AnyVan
Broken furniture, unprofessional service
I used a moving service recently to move some furniture, and I was really let down by the whole experience. The website said they were professional and well-prepared, but the driver turned up without any straps to keep the furniture secure. Consequently, the chest of drawers was rattling around in the van, which caused damage and knocked the frame out of place. To top it off, the driver even uploaded the wrong photos as evidence of delivery. When I got in touch with AnyVan about it, they denied any responsibility and wouldn't refund the booking fee. It was a total mess and really unprofessional. I wouldn't recommend this company to anyone needing to move their stuff.
Review about: Habitat
Outdoor dining set
I'm really pleased with the outdoor dining set I bought from this store, it's just right for my small garden. The quality is top-notch and it looks exactly how I pictured it. The delivery service was also impressive, I got updates on the day about when it would arrive and the team showed up right on time. All in all, I'm extremely happy with my shopping experience at this store and would definitely recommend it to others.
Review about: Magnetix Wellness
Migraine relief bracelets
I've been struggling with terrible migraines for more than 20 years now, and I've been so desperate to find something that could help ease the pain. So, I thought I'd give those magnetic bracelets a shot. I bought two of them from this company back in January, hoping they might make a difference. But I've been wearing them for over three months now, and I haven't noticed any improvement. And to top it off, one of the bracelets has already started falling apart after just a month. The quality of the product was really disappointing, especially given how much I forked out for them.
Review about: Made In Design
Super cool stuff
I'm really pleased with everything I bought! The stuff I got was super cool and totally transformed my room, it looks awesome now. I'll definitely be shopping at this store again. If you're unsure about making a purchase, I say go for it - you won't be disappointed!
Review about: Duke + Dexter
High-quality shoes, excellent customer service
I had a bit of a problem with an order I made from a company in the UK not long ago, but I have to admit, their customer service team was really great. Even though we were miles apart, they sorted out my issue fast and gave me a solution pretty quickly. I was really impressed by how they paid attention to my problem and got it all sorted. I just want to give a big thumbs up to the team for their fantastic service!
Review about: Black Label Grooming
Craft clay purchase
The clay craft from this company is really amazing - no wonder everyone is talking about it. But my experience with this company has been disappointing. The delivery process is a disaster, it's clear they can't keep up with the demand. It would make more sense for them to team up with a retailer like Boots and sell in stores. This would get rid of the need for online sales, which they obviously struggle with. In general, the product is great but the company's operations definitely need some work.
Review about: Latelita
Animal-themed jewelry
These pieces are absolutely amazing! The creativity and attention to detail in the designs are incredible. I've been a loyal customer for years because I simply can't get enough of the beautiful pieces they offer. The animal-themed jewellery is my absolute favourite - they're one-of-a-kind, classy, and add a fun element to any outfit. I always get compliments whenever I wear them, and I really enjoy being able to support such a talented and innovative brand.
Review about: JD Williams
Airbeam tent
The tent was delivered quickly and efficiently. There was a slight issue with one of the tubes bursting, but it was easy to replace. The customer support was really helpful and friendly. Overall, I would definitely recommend them.
Review about: Mastershoe
Husband's present - wide fit
Oh my goodness, these shoes are absolutely fabulous! I got them as a gift for my husband and he's absolutely thrilled with them. Normally he's a size 11.5 or 12, but I decided to go for a wide fit size 11 after chatting with customer service and reading reviews, and they fit him perfectly. They arrived really fast as well!
Review about: Bookaway
Last-minute booking change
I had to change my booking last minute because my flight was delayed, and I have to admit the customer service was excellent. They quickly got in touch with the operator and sorted everything out without any hassle.
Review about: Rieker
Comfortable shoes
Your shoes are the only ones I find really comfortable to wear. I've tried others but always end up going back to yours. I've got a whole bunch of pairs and I love them all. They're just so comfy, I haven't found any other brand that compares. I really like the quality and style of your shoes, they're so unique. I can honestly say that I'll be a customer for life.
Review about: Sonic Direct
Washing machine purchase
I recently bought a washing machine from this shop and I have to say, I was really impressed with the whole experience. The process of ordering and paying was easy and clear, and the communication from the shop was excellent all the way through. The delivery was on time and trouble-free, with the delivery staff being very polite and efficient. I also liked that the warranty registration process was explained well, with a link sent by text message, so I didn't have to hunt for it in the manual. The product I bought is perfect and does exactly what I needed it to do. I'll definitely come back as a customer and will recommend this shop to others.
Review about: The STI Clinic
STI screening test
I recently used an online clinic for my STI screening and it was such a breeze. The test arrived quickly and the packaging was very discreet, guaranteeing my privacy. Collecting and returning the samples was a straightforward task. When I needed treatment, they smoothly guided me to another clinic where I got the care I needed without any complications. I was thoroughly pleased with the service from this online clinic and would definitely suggest it to others.
Review about: Singles 50
Online dating subscription
I signed up for that online dating thing and man, it was a complete disaster. I tried to cancel my subscription but couldn't figure it out. The links to delete my account weren't working, customer service was no help at all, and they just kept charging me for things I didn't even want. Such a rip off! I would definitely advise against it!
Review about: Kiddies Kingdom
2 in 1 Travel System Pram
I recently bought a 2 in 1 travel system pram from this company. I had a small problem with the item's availability because the website said it was in stock, but then I was told there would be a delay in delivery. However, after speaking to customer service, my order was sent out the next day without warning. Generally, I had a good experience with the company, but that initial delay was a bit annoying.
Review about: The Rug Seller
Rug purchase
I was really looking forward to getting a rug from this company because I had heard such great things about them. However, I've been really let down by the whole experience. I placed my order back on the 26th of May, thinking it would arrive within 3-5 working days. But, here we are, and I haven't had any updates at all. I tried reaching out via email on the 4th of June, but didn't get any reply. It's been frustrating, especially since I've had such good service from other online shops after moving into my new flat. I specifically chose this company because of their positive reviews on Trustpilot, so to be disappointed like this is a real blow. I'm heading off on holiday until the 17th of June, and I still don't know what's going on with my order.
Review about: Strike
Quick online purchase
I have to admit, I was really impressed with how simple it was to buy things online. It was great not having to talk to any agents, I like doing things myself. But when I did have questions, the agents were really helpful, even though there were some changes in who I was talking to. The communication during the whole process was excellent.
Review about: Offspring
Recent non-delivery purchase
I recently bought something but it never arrived. The delivery company said it was delivered on a certain date, but I didn't get it. When I contacted Offspring's customer service, it felt like they didn't believe me and weren't very helpful. I filled out a claim form they sent me by email, but they said they couldn't accept it because of a digital signature issue. I tried to follow up and resend the form correctly, but I still haven't heard anything back. Dealing with Offspring and their customer service has been really frustrating overall.
Review about: Rattan Furniture Fairy
Oxford corner sofa set with armchair
The furniture we got from this company is really top quality, we're well chuffed with it. Only little hiccup was the delivery arriving late, which was a bit of a shame as we weren't told about the delay. But on the bright side, they did manage to rearrange and we were the first stop the following week, so that worked out well for us. Talking to David at Rattan Furniture Fairy was dead easy and smooth, made the whole thing a breeze for us.
Review about: Wild Dose
Digestive health tablets
I've been struggling with Irritable Bowel Syndrome (IBS) for years and recently got hit with H. pylori, which has been really tough to shake off. Despite numerous trips to the doctor, nothing seemed to help. And on top of all that, I'm also going through peri-menopause. It's been one long road of feeling uncomfortable and frustrated. Feeling desperate, I ended up ordering these tablets with low expectations, but they've actually made a huge difference for me. I'm feeling optimistic that this improvement will stick around and I'll finally get some relief. Thank you so much!
Review about: StairFurb
Staircase renovation
I've just finished renovating my staircase with this company, and I have to say the service was fantastic from beginning to end. Everything from asking for a brochure to help with measurements, placing the order, and getting the delivery was all done professionally and quickly. The recommended fitter, Hayden, did an amazing job with great attention to detail in his work. The only issue I had was that the gap filler pack was a bit too small, it would have been better if it was twice the size. But overall, the panels look amazing and have really changed the whole look of my staircase, making it seem much bigger than before.
Review about: Alamo
Car rental experience
My experience with car rental was actually quite nice. Unlike some other rental companies, they didn't try to push me into buying extra insurance, which was a relief. The car was in good shape and they gave me the choice of returning it with a full tank, which was handy. I've had a rough time with another company before, so this was a pleasant surprise. The only drawback was that the office was a bit far from the airport terminal since the North terminal office was shut. Despite that, I'd definitely think about using their services again next time.
Review about: Pets Calm Down
Treats for reactive rescue dog
The products from this company are honestly fantastic! My rescue pup who can be a bit jumpy really adores them, and they've been so useful in helping to keep him relaxed during our training sessions. The fact that they're all made from natural ingredients gives me a sense of ease, knowing I'm giving him the top-notch stuff. I would definitely suggest trying out products from this company.
Review about: Prep Kitchen
Fitness meals
My experience with the company hasn't been great, to be honest. The first order I received was left outside in the sun by the delivery person, so all the meals got spoiled. But I will say that the company did promptly refund me for the spoiled items, which was good of them. Unfortunately, the second order, which included extra meals as an apology, all went bad before I got the chance to eat them. The packaging looked swollen in the fridge, which made it clear that the meals had gone off pretty quickly. I'm not sure how they store the meals before packing them, but it's clear that they need to be more careful to ensure the quality and freshness of the items in my second order, especially after what happened with the first one.
With so many companies out there delivering fitness meals, it's really important for a business to maintain high standards in order to keep customers coming back. Sadly, in this case, I was let down by the lack of improvement in both the service and the quality of the products from this company.Review about: LawDepot
Writing a will
My dad fell sick recently he was so old that he could hardly walk. On his sickbed, he told me to get him a lawyer that would write his will. However, his lawyer was not around at the time
However, I found out about LawDepot where we could perform most of our day-to-day legal activities at our convenience online. I read reviews about LawDepot to be sure it is legit. Then I told my dad to use LawDepot for writing out his wills. Very easy to use, stressless, and legal. I never knew we would get to such a level digitally soon but grateful we did. My dad is dead but grateful he was able to write his will before he died.Review about: Gardening Express
Exochorda macrantha The Bride
Order this shrub, which cost £15.95 and all I received was a bent twig. I raised a complaint which was closed, without my agreement, they said the bent twig was alive so no cause to complain. I wish I could upload a photo of the plant as it would give everyone a good laugh. Goodbye Gardening Express, from a good customer.
ordered and paid near £ 400.00 months ago.. no delivery... no response to email or complaiNTS.. GOING TO SMALL CLAIMS COURT NOW TO RETRIEVE MY HARD EARNED CASH... NHS KEYWORKER
Just contact your bank and you can still get your money back under the 90 day money back guarantee if you have not received the goods after 14 days. They have been holding customers money since 2019.
You will also see that Chris Bonnet the owner of Gardening Express wrote an article in Horticulture Week during lock down on how he didn't think nurseries should re-ope, well that's not surprising, he was buying all the stock they couldn't sell as they were closed and he was re-selling it online, dead or alive. I can't paste the link here but search ' Opinion: Gardening Express's Chris Bonnett opposes garden centre opening during coronavirus crisis '
So he rallied to keep nurseries closed (and for people presumably to lose their jobs and their companies due to Covid) so he could buy their cheap plants when they were desperate for money, and sell them on at a profit to people who couldn't buy from face to face nurseries. He took on too much, couldn't fulfil orders, didn't stop taking orders no matter what, just kept taking the money and delivering some dead plants to some customers. Others got nothing, or an odd twig, nobody got refunds, he got a whole load of cash, and other honest nurseries lost their businesses. He is now nowhere to be seen, offices closed, chat lines closed, Facebook account as dead as his plants, and is STILL taking money online... He must be abroad or surely he would have been arrested by now if he was doing this in the UK?Yet now here is months later re-opening his own garden centre (after others have gone bankrupt and closed due to his profiteering) Karma will get this company soon. Dispicable.
Omg worst Co. In world!!! Stole my money seriously. 4 months no plants no refund. No contact no or email or chat or address. I think this is an offshore scam. If it isn't they will refund the thousands who have paid for dead dying or no plants since Feb. No good ignoring all those people and hoping they will go away. No way to contact GE at all. What does that say? But I know they spend time looking at reviews rather than sorting out problems. GE if u r reading this have some morals and refund customers whose money you have stolen. You are terrible. Terrible. Can you sleep at night????
oh yes I think they can sleep at night. If they couldn't they wouldn't have been behaving like this for years, they have always been scammers, they just got the opportunity to do it ten fold with Covid. Pure exploitation
My ticket has been deleted again, without giving me a refund, I will open a new one and keep doing so until I get a refund. I ordered in April, when delivery times were stated on my invoice 3-5 days, several weeks later I asked for a refund, as I'd bought plants elsewhere then, they then tried to deliver them after ignoring all 12 of my messages insisting on a refund. I sent the plants back before they even reached me as I had contacted them weeks before to cancel and ask for a refund. Then sent more messages. Still being ignored, still no refund. I think what they are doing is focusing on trying to get their current orders better, so they get some good feedback, and can filter them and post the good ones on review sites (trustpilot). But in doing so they are ignoring the hundreds, maybe even thousands, of customers form the past 4 months who have still not had any contact or any refunds. They are just hoping eventually we will go away and they won't have to refund us - their hope is we give up and go away - I won't go away until I have my refund. GE, rather than concentrating on NEW business why not sort out your existing customers first? If more people posted reviews saying that they had been given refunds, then the potential new customers may feel more inclined to take a chance. Your attitude is full of short-termism. We don't want to know on your website that you are 'ready for a second wave' we care about you sorting out the chaos from the first wave, and the total exploitation of COVID that your company displayed during that time. Take off your blinkers, stop taking new orders and sort out the thousands of customers still very unhappy, once you have done THAT then maybe you can focus on getting new customers and your reviews will improve genuinely - you are your own worst enemy. I have started a charge back and gone to small claims. I have been asked for evidence and luckily I saved all the ticket info before they deleted them! I wonder if they are deleting tickets so people have no evidence to take to court? My advise would be to copy any comms now for when you need it, like me. To be fair, once I get a refund I will update my reviews saying that, but I must have wasted days and days of time on this over the past 6 months. It's like dealing with a company in a 1950s developing country where there are just no rules and everybody can get away with corruption and just doing what they like!
I see on Facebook that Bonnett's Gardening Village is planning to reopen in the next week. I think the only way I am ever going to get my money back is to go over there in person, which I WILL do. They give me no choice. I would like to meet Mr Bonnett face to face and tell him exactly what I think. I will also be charging for my time and petrol. I'd suggest others do the same, they leave us no choice as they refuse to communicate in any other way.
Well thank goodness I don't have to traipse all the way to Essex for a refund. I got my refund yesterday after 4 months of trying, plus interest. Horah!! Now I can let this horrible experience go. good luck to others in getting refund, maybe they are getting around to them now and things may improve in future..
I experienced the same treatment so I decided to do a chargeback via my credit card. It has taken them a few months to deal with my claim but I finally got my money back. Please submit a chargeback claim via your credit card and hopefully if enough people are given their money back this despicable company will start to feel it where it hurts and stop treating their customers with such contempt.
I’m a very downhearted time poor and cash strapped single Mum. Ordered the perfect gift from my mother in law’s birthday. The internet picture looked perfect. Gutted I didn’t check everyone’s shocking reviews first. £31 gone! The item did arrive to the wrong address which was just as well as I received it not my mother in law. The plant was totally ruined having been rolled around in a box 5x too big. It looked like it had been in a washing machine. V v sad, frustrated and angry. Needless to say no response to my complaint or emails.
Bought about 85 hedging plants which were reduces if bought in lots of twelve. After placing the order I saw that if I bought the same quantity in lots of 80 it would be half price. I had an online chat and they agreed to a refund the difference. The plants arrived today and they are excellent. I have absolutely no complaints.
Review about: Shaw Academy
Photography
I started the Photography course and believe it will good information! After the first lesson, I had a good overview of the entire course as well as a few tips for each subject area! My only reservation on this course is that the leader has a strong Irish accent that is difficult for me to pay attention to. However! That is only me listening! To others, it may be very sexy. ????
Review about: Shaw Academy
Graphic Design
I'm two lessons in, and it's pretty good so far. Except I would prefer to learn the lessons on my own time instead of setting up a specific time. It's all pre-recorded anyway, so why not make it available at anytime
Review about: Shaw Academy
Illustrator
Good content, well presented. I definitely felt like I increased my skill. I don't like that course notes are an additional cost.
I think it's a high quality program.Review about: Shaw Academy
Beginners Excel
Decided to improve my own skills whilst in lockdown. Found this offer for unlimited learning for 4 weeks. Everything has been very smooth. Easy to use website. Tutor speaks nice and clearly.
Review about: CloudLearn
Great support for A-Levels
I completed A-Level maths & biology through Cloud learn. I was a bit apprehensive about online study as i've not done courses since school. Thanksfully the experience was great, the courses were easy to follow and informative. it was really useful being able to use videos and quizzes and my tutors replied to questions really quickly with easy to understand explinations. All in all i'd totally recommend Cloudlearn :)
I'm considering studying A-Level Biology, but I'm worried that I might struggle as I haven't studied for 10 years! Just curious to know how you found the course? Was it difficult to get your head around?