Nova Direct Reviews
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Reviews (17)
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Comprehensive Insurance Policy
I've just bought a really good insurance policy and I must say, I was really impressed with the whole thing. Getting a quote was super easy and clear, so I could see all the important bits of the policy right away. The website was really user-friendly, which made it simple for me to check out different options and choose the best one for me. I was especially happy with how much coverage the policy offered, especially considering how affordable it was. All in all, the whole buying process was smooth and open, and now I feel really secure knowing I'm well-covered.
Breakdown insurance purchase
As a customer of this service, I have to say I was drawn in by the great price they were advertising, which looks pretty competitive compared to other options out there. But honestly, I can't really judge their service completely yet because I haven't had any breakdowns or needed recovery so far. It's all about how they respond in those situations, and that's super important for breakdown insurance. I'm keeping my fingers crossed that if I ever do need help, my experience will be good and not like some of the negative stuff I've seen online.
My issue with account linking
I had a bit of trouble connecting my account recently, probably because I didn’t really understand what I was doing. But the customer service people at the company were really great at helping me out. Charlotte and Samantha were both amazing and gave me clear and useful instructions, showing lots of professionalism and patience. I was really impressed by how dedicated they were and super thankful for their help.
Bought pet insurance
The first time I spoke to someone from Nova about getting insurance for my pet, the person I chatted with was named Samantha. She responded to my chat immediately and was very professional. Samantha explained everything I needed to know about the insurance, and she also informed me about the process for making a claim for my pet's vet bills.
Policy error resolution
I recently had the pleasure of speaking with a lovely lady called Samantha at Nova Direct. I made a mistake on my policy details and she was a great help. Samantha was really patient and went the extra mile to sort everything out quickly and accurately. I appreciate her professionalism and dedication to providing top-notch customer service.
I got a short term policy for going abroad
I got this insurance for my trip to Europe, right? But then my car broke down! So, I rang them up and they reassured me that I was covered. However, they later changed their tune and said I didn't inform them about the trip so I wasn't eligible for assistance! Can you believe it? I was stranded on a motorway in a foreign country with no support. It's been ages now and I still haven't heard back from them. Such a complete scam!
Quick and efficient service
I recently had a really good experience with the customer service team at this company. Teresa, the representative I spoke to, was so helpful and sorted out my problem quickly. The online chat was really convenient and simple to use, making everything run smoothly. I'm really happy with the service I received.
Quick and efficient purchase
I had a brilliant experience with Nova Direct. Everything was so simple and fast, just what I needed. Samantha was really helpful and gave me top-notch customer service. Getting an extra discount for being a loyal customer was a lovely bonus. I really hope they keep up this great level of service.
Quick and efficient customer service
I honestly don't know where I would be without Samantha! She managed to sort out my problem in a flash and was just so helpful the whole way through. The company is really fortunate to have someone like her on their customer service team.
Policy extension guidance
Charlotte was brilliant at explaining how to extend my policy dates with Nova Direct. She assisted me in buying a new policy and sorting out the cancellation of the original one for a refund. The whole process was simple and hassle-free.
Payment problem
I had a problem with payment, but this lady Charlotte really helped me out. She guided me through because I messed up the payment thing. She was so helpful, big shout out to her company! Thanks a lot, Roy!
Claim rejection on holiday
So, you know, I was on holiday with my family in the Lake District and our car broke down. I tried to make a claim with this place, but they completely rejected it because I missed some deadline or something. We were left stranded, and it was just not cool. Like, what's the point of having cover if they're not gonna help you out, right?
My enquiry resolved on live chat
I was really frustrated that I couldn't speak to anyone on the phone, but I'm so relieved that I managed to get it all sorted out really quickly and easily through live chat!
Gadget insurance claim
My experience with this company has been totally frustrating. I tried to claim for my gadget recently, and the whole process has been a complete nightmare. It was really hard to even get hold of the claims team because there's no phone number, and they kept asking for things like police reports that don't even exist, and they wanted to blacklist my phone even though other good companies said not to. They even wanted me to get a loss report, and pay for it myself. In the end, they only offered me £75 for my really expensive phone, which is just not on. Honestly, I think this company is a total scam and I wouldn't recommend it to anyone.
Car Breakdown
I can't believe what a nightmare it was dealing with this company. They completely left me and my kids in the lurch, refusing to offer any help until I provided my insurance certificate. I spent ages on hold, only to be met with confusion and no real solutions when I finally got through to someone. In the end, I had to fork out for a private rescue. It's just absurd that companies like this are still around.
Weekend trip insurance policy
I had a terrible experience with this company. I bought insurance for a weekend trip to France and just before we set off, the handbrake broke, ruining our plans. When I contacted customer service for help, they ignored me, saying my policy had expired because it didn't cover the whole Sunday, though I paid for Friday to Sunday. This stranded me, my partner, and our two young kids in France, causing us to miss our ferry. We had to rely on a stranger to find a mechanic and continue our journey. The company's lack of accountability and responsibility is really shocking.
Policy amendment
Teresa was so helpful in sorting out a little typo on my new policy super quickly. I got a bit muddled during the application, but she fixed it without any bother. I'm really grateful for her speedy help and careful eye for detail.
Review with most votes
My issue with account linking
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