All reviews of Holly
Review about: Dunelm
Vivalife Carson Deep Sit Stain-Resistant Fabric Corner Sofa
UPDATE: contacting the CEO or any other team members and they'll either ignore you or refer you to the Customer Care team without ever responding to you personally. The Customer Care team just dismiss everything we say or ask, and didn't know the facts regarding how to clean the sofa as per the video and instructions on the Dunelm product page for the sofa. Michelle from the Customer Care team had to confirm the correct way to clean our sofa after she argued and accused us of not following the guidelines, based on wrong facts and details in the Emmiera report by Russell. Michelle from Customer Care just keeps telling us that she is going along with the wrong information and won't look into it any further or work out a resolution. We have tried taking this issue to West Yorkshire Trading Standards Service ADR scheme as per the Dunelm Complaints procedure. It states that if you are unhappy with the resolution from Dunelm, you can contact ADR... but the catch, if you try - you have to have consent from Dunelm that they'll participate. Dunelm has declined to participate and told us to go to Trading Standards instead.
Just a heads-up for anyone considering the Carson Deep Sit Vivalife Stain-Resistant Fabric Corner Sofa from Dunelm. We bought it in November 2022 for £1,314.05, and it’s been nothing but trouble. Here’s what we’ve experienced:
- Mould is growing inside the cushions—even the ones that haven’t been cleaned.
- Despite being advertised as stain-resistant, the sofa stains and turns blue/black when cleaned according to the provided instructions.
- There's a strange black glitter-like substance that transfers to skin and is hard to remove.
- Dunelm sent a technician who initially told us it was a manufacturing fault, but their final report falsely blames us for "using the wrong cleaning methods." The report is full of mistakes, including irrelevant advice about cleaning garden furniture!
- The sofa cushions are supposed to be water-resistant, but they’ve clearly soaked up moisture, causing the mould—despite us following the instructions and air-drying the cushions.
We're being accused of mistreating the sofa without any real proof, and we're stuck with a product that doesn't meet the standards of the Consumer Rights Act 2015. If you're looking for a sofa, I’d steer clear of this one.Review about: 247 Home Rescue
CO alarm battery replacement
The engineer turned up on time and got straight on with the job, sorting out my CO alarm efficiently. I had only bought it four weeks ago and it had stopped working, but he figured out the problem quickly, changed the batteries, and fixed it for me. I was really impressed with how professional and knowledgeable he was.
Review about: Rattan Direct
Outdoor furniture purchase
I recently bought some outdoor furniture from this company. I usually like to see and feel things in person before buying them, so I was a bit unsure about getting furniture online at first. But, after doing my research, reading reviews, and checking out the company details, I decided to go for it. I talked to a really helpful salesperson who gave me all the info I needed to make my purchase. The ordering process went really smoothly, and I got an instant confirmation of my order. The logistics team kept me updated on when my delivery was scheduled, and on the day, they called to let me know it was on its way. Two friendly delivery guys showed up and carefully unloaded all my items - 6 chairs, a big table, a lazy Suzan, umbrella, and base. Everything was packed really securely, so it took a bit of time to unpack, but the quality of the items was top-notch. It all went beyond my expectations, and I'm super happy with my purchase.
Review about: Balkan Holidays
Repeat Customer at Four Points by Sheraton
My first time with this company was brilliant. I stayed at the Four Points by Sheraton last year and everything went perfectly from beginning to end. From checking in at Teesside airport to the coach transfer to the hotel, I had no problems at all. The service was fantastic and I was really impressed by how smoothly everything went. That's why I've chosen to book with them again this year and I can't wait for my upcoming holiday. I would definitely recommend them to anyone wanting a hassle-free travel experience.
Review about: Express Chemist
Flexitol Heel Balm purchase
I recently bought Flexitol Heel Balm from Express Chemist and I must say, I was really impressed with the customer service I got. The person I spoke to on the phone was so helpful and really knew their stuff. Even though I had some pretty basic questions about the urea in the product, she took the time to answer them all. I really value the level of professionalism and knowledge that the customer service team showed. It's always good to know you're talking to people who really know their stuff and can give you the right info.
Review about: eToro
Trading platform for Beginners
eToro has really changed the game for me since I started using it back in 2017. I've tried my hand at crypto and stock trading, and let me tell you, this platform is a breath of fresh air. The interface is super easy to use, which is a real help for beginners like me, making trading feel like a walk in the park. The social trading feature is fantastic - being able to follow and copy the trades of experienced investors has been a real lifesaver. With a wide range of assets available on eToro, it's easy to diversify my portfolio and discover new opportunities.
Whenever I've needed assistance, the customer service has always been top-notch. Plus, the mobile app is a real plus, allowing me to trade on the move without any hassle. Overall, can't recommend eToro enough for anyone wanting to get started in the world of trading.Review about: Insure4music
Renewal with positive experience
I recently renewed my insurance policy with this company and I must say, it was a really good experience. I haven't had to make a claim before, but the customer service I got during the renewal was great. Victoria at the Call Centre was so helpful and really worked hard to find me a discount for my policy. Her professionalism and efficiency gave me a lot of confidence in sticking with this company for my insurance needs. Actually, I was so happy with Victoria's help that I decided to insure another band with her right then and there.
Review about: Post Office Home Insurance
Insurance purchase
I bought some insurance recently and had a bit of a problem with someone who works at the Winchester Post Office. I tried emailing to complain about it, but I haven't heard back from them yet.
Review about: Golf Gear Direct
Golf clubs purchase
I recently got myself a new set of golf clubs from this company, but I must say, the delivery experience was a bit of a let-down. They said it would take 3-5 days, but it actually took over 2 weeks for my clubs to show up. This meant that they arrived after Christmas, as I had already left home by then. I had to keep chasing the company for updates, and all they gave me was a royal mail tracking number that didn't really give me any real-time info until the delivery was on the way. Overall, I was pretty disappointed with how the delivery went down - not exactly the most reliable service.
Review about: Barker Shoes
Shoes and belt
I recently bought a pair of shoes and a belt from this shop, and I have to say, the workmanship is just fantastic. The attention to detail and quality of the materials are really impressive. I'm really happy with what I got.
Review about: Suntransfers
Recent transfer experience
I recently used this service for a transfer and I was really impressed. The driver was very friendly and helpful, the car was in great condition, and they had all the extras I needed. The price was reasonable as well, so overall, I would definitely recommend this service.
Review about: 123spareparts
Car parts
I had an awful experience with this company. I called their customer services twice with a question and both times I was left feeling more frustrated and confused. During one call, the representative told me to email my question and promised a reply within 2 working days. However, over a week later, I got a useless reply that didn't help at all. This lack of communication and unhelpful responses made it difficult for me to get the information I needed. Also, I ordered car parts that were supposed to be in stock, but they took forever to arrive. It felt like they were coming from Timbuktu instead of Europe. Overall, my experience with this company was really disappointing and I wouldn't use them again or recommend them to anyone.
Review about: 2GO Software
Software purchase
I'm almost 86 years young and I was a bit apprehensive about purchasing software online. However, the tech support team at this company really put me at ease. They walked me through the process and I was left feeling like a satisfied customer. The delivery was super quick, the price was fair, and the service was exceptional. I couldn't have asked for a better experience!
Review about: Tyres Pneus Online
Tyre order delayed
Just like everyone else, I made the mistake of ordering from this company without checking the reviews first. I ordered my tyres last week and they're still "being prepared" over a week later. They're not responding to my emails, I can't cancel, and the only way to contact them is by paying to call and then waiting on hold. This kind of customer service is unacceptable, and online businesses like this shouldn't be allowed to keep operating. If things don't improve in the next few days, I'll need to dispute the charge with my credit card provider. Meanwhile, I have to start looking for alternative tyres while I wait for this mess to be sorted out. And I'm sure I'll just get a generic copy and paste response, if I get a response at all.
Review about: YourStride
Safety device for detecting falls and calling for help
I bought a safety device from YourStride after having a fall in my garden. I live alone, so I needed something that could detect falls and call for help if necessary. The device has been really useful already - it's checked in on me a couple of times after small incidents to make sure I'm alright. It's a relief to know that I can get help just by pressing a button. Wearing the device makes me feel more confident about going about my day without stressing over accidents.
Review about: Divan Beds Centre
Trundle bed for granddaughters
I recently purchased a trundle bed for my granddaughters from this place and I have to say, the price was fantastic! However, the delivery process was a bit tricky. I wasn't aware that in order to qualify for free delivery, you need to be available all day on weekdays. Who has the time for that, especially when you have work commitments? I ended up having to pay extra for an afternoon delivery, but even then it wasn't ideal because I work in the mornings. Eventually, I had to arrange for someone to wait at my house for the delivery. On a positive note, the communication regarding the delivery was great and the bed itself is of excellent quality!
Review about: Landys Chemist
Heritage edt for women
I absolutely adore this perfume, it smells divine! I've been using it for years now, and I'm thrilled that Landys always has it available. The price is fantastic as well!
Review about: Goldsmiths Jewellers
Luxury watch purchase
I had a brilliant time at the jeweller recently. It was my second visit in a few months, and I have to say, the service was consistently excellent. James, the salesperson who helped me, knew so much about luxury watches and gave me all the details I needed to choose the right one. What stood out to me the most was the little things - like offering me a coffee and making sure I was comfortable the whole time. It made me feel really valued as a customer. The store itself had a lovely, classy vibe which added to the whole great experience. Well done team, keep it up!
Review about: Temptation Gifts UK
Christmas order
I can't recommend Temptation Gifts UK enough. I've placed two Christmas orders with them and both times everything went smoothly. The gifts were beautifully wrapped and the second one, which was a present, arrived with the recipient in less than 24 hours. I ordered on the 22nd of December and it was delivered on the 23rd of December - incredible! The staff who make this happen deserve all the credit for their exceptional service. Temptation Gifts UK is now one of my top online stores, and I'll definitely be shopping with them again.
Review about: Modanisa
Wanted to cancel order
I tried to cancel my order, but it had already been shipped out. Now I have to pay for the return shipping. That's not fair!
Review about: Minicabit
Transfer booking via website
I'm not a big fan of apps, so I just went on the website to book my transfer. It was really easy to find my way around and pay for it. I got the confirmation of my booking pretty fast, which was nice. I tend to use this service for transfers to Heathrow, and they've never let me down. If they continue to do a good job, I'll definitely use them again!
Review about: Tokyo Laundry
2 hoodies in the sale
I managed to grab these 2 hoodies in the sale and they were such a bargain! They arrived pretty fast too, which was great. The quality is really impressive and I'm so happy with my purchase.
Review about: Little Mistress
Two dresses, next day delivery
I ordered two dresses for this special event I have coming up and I needed them to arrive promptly. Even though I’m not exactly just down the road from London, the dresses got here right on time and they looked just like they did on the website. I was over the moon with my purchase and I would absolutely suggest this place to all my mates!
Review about: Warehouse Fashions
Jeans and a t-shirt
Oh my gosh, Warehouse Fashions is really cool. I bought a great pair of jeans and a really cute t-shirt from there. The customer service was amazing. Liselle was the best and so helpful. She definitely deserves a big bonus for being so great. I was really impressed with how quick and easy everything was. I'll definitely be returning for more fabulous clothes! 🙌🏻
Review about: Samuel Johnston
BabyLo Zummi travel system
The customer service was just brilliant when my BabyLo Zummi travel system developed a fault after about 6 months of using it. I got in touch with them, and they sorted out for it to be collected and sent back to their supplier for fixing. It got back to me in less than 2 weeks, very impressive service indeed.
Review about: Fable England
Blackbird broach
The blackbird brooch I ordered is even more beautiful when you see it in person compared to how it looked online. The detailed painting and careful attention to detail really make it a special piece. I got it as a gift for my daughter and she really loves it. The packaging it arrived in was lovely too, and it made the experience of receiving the item even better. The quality of the product and the quick delivery have really impressed me. Overall, I am very happy with my purchase and will definitely be coming back as a customer.
Review about: Mobit Airport Parking
Quick cancellation
I want to share about my bad experience with this company, I booked a parking spot but then realised I didn't need it anymore. I asked for a cancellation just 5 minutes after booking, and they said I would get a refund in 5 days. However, it's been 10 days now and I still haven't received any money back. On top of that, they have completely ignored my emails asking about my refund. I find this extremely unprofessional and unsatisfactory. My suggestion? Stay away from this company at all costs.
Review about: TopDog Insurance
Discounted single trip policy
I've bought a single trip policy from this company before as a customer. They first offered me a discount on another policy, which I thought was good. But then, I got a surprise discount on my single trip policy after I bought it. It was quite surprising because I wasn't expecting such a generous offer.
Review about: Shaw Academy
My online classes
I absolutely love my online classes! They're really interesting and simple to access. I can learn loads of new things whilst chilling at home and make up for any lessons I might have missed. I can also study at my own speed and not feel pressured to rush through it. It's amazing being able to learn without having to splurge loads of cash or time on it!
Review about: Strength and Conditioning Education
Workshop
I recently went to a workshop and it was amazing. The content was really good and having support available whenever I needed it was a big help. Chris, the instructor, knew a lot about the subject and was really passionate, which made learning interesting and informative. I felt ready for the practical exam and also picked up some useful coaching skills that will help me in the future. I would definitely recommend this workshop to anyone looking to improve their knowledge and skills in this area.
Review about: Daewoo
Faulty electric plug
I bought a heater from your shop not long ago, and when I started using it, I noticed that the electric plug was getting really hot. It's quite dangerous and alarming. I was hoping for better quality from a well-known company like yours, so this whole situation has made me feel let down and worried about my safety.
Review about: Habitat
Mugs and bowls purchase
I bought some mugs and bowls from your shop not long ago, and I've been eyeing them up for ages to add to my kitchen stuff. I was really impressed by the quality and lovely colours of the items, they were even better than I expected. I had a great shopping experience at your store overall.
Review about: Cotton Traders
Dark indigo jeans purchase
I bought some dark indigo jeans from your shop not too long ago. Turns out, when they came, they were a totally different colour - more light blue than indigo. I was pretty bummed out because I made sure to pick the dark indigo option. I even looked at the label again to make sure, and it did say dark indigo. You guys should really make sure the pictures on your website match up better to avoid mix-ups like this. But hey, even though the colour was off, the jeans fit really nicely and seem to be good quality.
Review about: PatPat
Cute clothes for my little cousin
When I ordered some clothes for my little cousin, I was over the moon with how beautiful they turned out! Big thanks to you! 💞
Review about: Explorer Travel Insurance
Frequent customer, last purchase on 11th December.
We've been loyal customers of this company for quite a few years now, having used their services four or five times. Our most recent transaction was on the 11th of December last year. Every time we've dealt with them, we've received top-notch service and never had any problems. Their ordering process is simple, their service is quick, and their prices are competitive, which is why we always choose them for our travel insurance needs. We appreciate the peace of mind their policies give us, knowing we're covered if anything unexpected happens during our trips. They always send out policy documents promptly and reliably, so we can travel without worrying. Overall, we definitely recommend this company to anyone looking for dependable and efficient travel insurance services.
Review about: Just You
Walking tour in Spain
I had an amazing time on this really cool walking tour in Spain with my family! The tour guide was fantastic, she shared all sorts of interesting facts about the places we visited and their history. We saw loads of awesome things like cathedrals, churches, and even attended a pilgrims' mass. On top of that, we got to enjoy wine tasting and trying out Spanish tapas. It was a blast, and I also picked up some new knowledge along the way!
Review about: Alps2Alps
Ski resort transfer
I booked a ski resort transfer ahead of time and it all went really well. The minibus was comfortable, the driver was friendly, and everything was well organised. I would definitely recommend this service to anyone else.
Review about: Coast
Struggled with returning my order
I was proper irritated because I couldn't send back my order. I kept messaging them but they said there was an issue with the website. Thankfully, I eventually managed to chat with this really nice person called Diana and she sorted everything out really quickly. She was like a superhero! Thanks Diana! You're amazing!
Review about: 1pMobile
25GB SIM deal
I recently got myself the 25GB SIM deal and I must say, I was quite chuffed with how simple and easy it was to order and activate. The instructions were clear as day and I didn't come across any problems while setting it up. The price of the deal really grabbed my attention at first, and finding out it runs on the EE network was a nice little bonus. If you're after a straightforward service that gives you bang for your buck, then this is definitely the one to go for. Cheers!
Review about: fixter
Car repair service
I had a great experience with the car repair service. It was actually my second time using them, and they didn't let me down. Everything went really smoothly, and I liked the fact that I could sort everything out on my phone. The system was easy to use, which made it simple for me to decide on the repair. If you want a stress-free way to get your car sorted without all the hassle, this is the place to go.
Review about: ScentStore
1/2 day shipping
I made a purchase recently and opted for half-day shipping as I needed the items before my holiday. I paid nearly £7 for expedited shipping, but the package ended up arriving four to five days later, causing a lot of inconvenience for me. It was my first time purchasing from this store, and unfortunately, this experience has made me unsure about returning in the future. On a positive note, though, the items were great and the packaging was perfect too.
Review about: Opodo
Online customer service experience
I had a great experience with online customer service recently. The person I spoke to was really helpful and sorted out my issue quickly and considerately. I would definitely recommend their services to anyone else with similar needs in the future.
Review about: Shirtbox
T-shirts
I was so annoyed with the way this company treated me! The customer service was terrible, they didn't give me any updates on my order. They missed the delivery date they promised me, so I had to just cancel it. It was such a waste of my time and money, I won't be buying from them again.
Review about: Kelkoo
Digital advertising campaign
My time with Kelkoo was absolutely dreadful. The ads went live without my permission, and my budget was used up in just 2 days. The traffic seemed dodgy, with bounce rates unlike anything I've seen before. I had no idea where my ads were being shown or where the traffic was coming from. The customer service was terrible, no one was there to help or fix any issues. All I got were emails chasing me or demanding payment. Any attempts to discuss the issues were ignored. I would strongly suggest avoiding Kelkoo for advertising. The customer service was so bad, I recommend running as far away from Kelkoo as possible.
Review about: Nova Direct
Quick and efficient purchase
I had a brilliant experience with Nova Direct. Everything was so simple and fast, just what I needed. Samantha was really helpful and gave me top-notch customer service. Getting an extra discount for being a loyal customer was a lovely bonus. I really hope they keep up this great level of service.
Review about: Cj Wildlife
Bird feeder purchase
I bought a bird feeder which turned out to be really rubbish - it broke after just 6 months! I've been trying for 2 months to get a replacement, but their customer service is absolutely dreadful. All I get are useless messages, they never actually help me out. I ended up reporting them to trading standards and the ombudsman. My advice? Don't bother buying from them, they're total scammers!
Review about: Pixartprinting
Misleading advertising
I was really interested in getting those 500 business cards for just £5.88 - what a deal! But when I looked for the offer, it was nowhere to be seen. Then, when I tried some other promotions, my design details magically vanished as soon as I got to the checkout. And don't even get me started on the cookies - you might be in for a few surprises there!
Review about: CarMoney
Car purchase
I picked up my new car from this place and it's really cool! I had this lad, let's say his name is Tom, helping me out and he was proper nice. He spent time with me to find a car that I really liked, even though I was fussy. Tom was patient and managed to find a few options that were nearly spot on. Had a bit of hassle with the paperwork but Tom sorted it out in no time.
Review about: Tezenis
Overpriced socks
I bought some socks from this company not long ago, but it didn't go well. The socks were way too long compared to what I saw on the website, so I thought I'd return them. But here's the thing - I've been trying to contact their customer service for about four months now, and I've had no luck so far. They keep telling me there's a problem with the shipping label and that they'll sort it out, but I haven't heard anything from them yet. It's really annoying to be stuck in this situation for so long without any solution in sight.
Review about: Bathroom Takeaway
Modern take on traditional cast iron radiator
I've just bought a new modern version of an old-fashioned cast iron radiator and I'm really happy with it. It looks great and even my plumber thought it was good quality. Although, I must mention it's really heavy, so be prepared for delivery as it'll come on a pallet. The delivery service was fast and efficient.
Review about: VOXI
Cool phone plans
The phone plans are really great, you can switch them up whenever you fancy and there are even some cool perks each month. I'm so pleased with the price and the features on every plan, there's definitely something for everyone.
Review about: Parasol Store
Quick delivery of a wide range of products
I was really happy with my recent buy from Parasol Store. They had a great selection of products and I managed to find exactly what I wanted. The website was easy to use and placing my order was simple. I ordered on a Thursday evening and was delighted to get it by Saturday morning. The quick delivery was better than I expected and the items arrived in perfect condition. Overall, I had a fantastic shopping experience with Parasol Store.
Review about: eOpticians
Opti-Free Puremoist solution
I bought two bottles of Opti-Free Puremoist solution from eOpticians not long ago. Sadly, when the order came, I found out they had expired two months ago. It was really disappointing because I use this product every day for my eye care routine. I tried to get in touch with the customer service team at eOpticians straight away to sort out the problem, but I still haven't heard back from them. The lack of communication and not fixing the issue quickly has made me feel let down by my whole experience.
Review about: Fibrus
Fibre 900 purchase
I'm really disappointed with the Fibre 900 service I bought. The company said I'd get super-fast internet, but instead, it's as slow as a snail. It's like expecting a Ferrari but getting a lemon. The customer service was no help at all and didn't want to fix the problem.
Review about: PrinterPix
43979346
Kayla helped me I am very satisfied and happy for her help thank you very much
Review about: OnBuy
Log holder
I must say I ordered off of here then looked at the reviews... stupid I know! However.... I am pleasantly surprised. After reading the reviews I nearly cancelled my order but now I'm glad I didn't. The item is exactly as it looked on the pictures and I'm impressed. Also delivered the same week as I purchased.
Delighted, you’re delighted but please never write or say “off of” again! This totally unacceptable phrasing can in every case be replaced by from. Try it!
Review about: Inkifi
Moments Frame
Absolutely love my Moments frame, arrived super quick too. The quality is amazing, especially for the price! I have a similar one from the White company which is very flimsy and almost double what inkifi are asking for. Would happily order from them again.
Review about: Shaw Academy
Nutrition
Easy to sign up, mostly run by an AI system and very little interaction with actual people so I do feel kindof alone in "class". There are other optional purchases for the assignment's and certification and a little more than I'd like to spend. I just started the program and tight of the bat it feels much less overwhelming than a typical online degree program. In the USA this won't count for much unless you're just running your own business or side gig- this won't qualify you to work in the specific field of study but it's a good basic education. If you want to do a whole program, they're mostly 3-6 month programs so bundle for best savings. The one month free trial will only get you thru one module and there are 4 for nutrition. There are"toolkits" for each module that include assignments, slides etc for$39.99 each. So if you want those you'll pay for each of them on top of your monthly subscription cost. The certificate is also another $39.99. SO, unless you're like me and only doing this for self improvement, there are more costs than what they come right out the gate and say. It's good information though so I don't think it's like a waste of time or anything.. but maybe a wee bit over priced. Still less expensive than college, but again, you're not getting a true degree with this. Alright, with that, I hope you enjoy learning. It's a lot of just sitting back and listening, some interaction with a chat bot, and a PowerPoint slide.
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Kind Regards,
24/7 Home Rescue