scribd Reviews

: 27
22% Would buy here again

Most relevant positive review

  2024-01-30
One-month trial subscription
I recently decided to give their service a go with a one-month trial subscription. To my surprise...Read on
Layla Shaw

Most relevant negative review

  2024-05-20
Unauthorized charges
I've been getting dodgy charges from this company for ages now, even though I never agreed t...Read on
Lily

Review with most votes

  2023-12-18
E-books and audiobooks
This app is awesome for book lovers! It's got loads of e-books and audiobooks to choose from...Read on
Rob

Reviews (27)

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    One-month trial subscription

    I recently decided to give their service a go with a one-month trial subscription. To my surprise, I found out that my subscription was automatically renewed without me even realising it, all the way up to April. Despite this mishap, I have to give credit where it's due - their customer service team was top-notch. We exchanged a few emails, and they quickly sorted out most of my payments with a refund. Nevertheless, I reckon they need to take a closer look at their email notification system to prevent this from happening again.


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    E-books and audiobooks

    This app is awesome for book lovers! It's got loads of e-books and audiobooks to choose from, so there's always something new to dive into. And you can switch between reading and listening with no hassle. The app is really easy to use and navigate, so it's a piece of cake to find your next favourite book. I could spend ages browsing through all the genres and titles – it's like having a whole library right on my phone!


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    Quick download

    To be honest, I was a bit unsure about buying it because of all the bad reviews, but I thought I'd give it a go anyway. And you know what? I was actually quite happy with the service I got. The download didn't take long at all and it was really straightforward, plus there was a lot of good stuff to choose from. Even though some people didn't like it, I had a great time using it. I reckon you should definitely give it a try.


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    audiobook subscription

    I had a bit of bother with my payment method getting charged twice in a month, and I couldn't get into my account for a whole week. I got in touch with customer support, and they were really quick to sort it out. They sorted my payment method and gave me back the lost week of access. I'm grateful for how efficient and helpful the support team were.


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    eBooks subscription

    I've just discovered that my resume was posted on the website without my permission. And to top it off, I didn't even create the username that was used. I've requested for all of it to be taken down. I've kept a record of everything and will be passing it on to my lawyer.


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    Unauthorized charges

    I've been getting dodgy charges from this company for ages now, even though I never agreed to anything with them. They keep taking money out of my account without my permission. It's definitely fraud and theft - I don't recognise the email address or the credit card linked to the account at all. The company's lack of responsibility and honesty is really worrying and seems downright criminal.


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    My recent experience with the service

    I recently gave the service a go and was pretty happy with the stuff on offer. But I must say, the login system was a bit of a pain and pretty annoying. The whole multi-factor authentication thing was more hassle than it was worth, and it ended up being really tricky for me to get to the content I'd already paid for. It felt like every little thing needed confirming, just making the whole login process a bit of a chore rather than an easy task. In the end, I made the decision to call it quits on my subscription because of this problem.


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    Subscription for reading documents

    I find this subscription-based website really frustrating and misleading. It looks like they're trying to take advantage of users by bombarding them with ads and constantly asking them to subscribe. As a student trying to find just one document for an assignment, it's really annoying to have to put up with blurry content and lots of ads just to get the information I need. The whole "sign up for a free trial and then cancel" thing seems dishonest and not very helpful, especially for those who don't have a credit card. And having to upload several documents just to download one seems like too much and unnecessary. In general, the website gives off the vibe that it's trying to push users into subscribing, which makes it feel more like a monopoly than a useful resource.


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    Subscription issue

    I saw this review on Trustpilot that really struck a chord with me about subscription issues. Just like many others, I've had a tough time trying to cancel my account and have been charged multiple times for a service I no longer even use. It's frustrating that there isn't a simple way to delete the account, and the fact that the subscription just automatically reactivates is just terrible. It feels like I'm stuck in this never-ending loop of charges with no end in sight. The response from customer service was just a standard solution, but the real issue is how difficult it is to actually get a refund and close the account for good. My attempt to get help from Paypal didn't work out either, and now I feel completely helpless and as though I've been robbed of my money. The company's lack of accountability and communication just makes everything worse and adds insult to injury. It's really disappointing to see such little care for customer satisfaction and transparency in their business practices.


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    Subscription Refund Request

    I've just found out about a subscription my wife had signed up for before she died, but it was only brought to my attention more than a year after she passed away. I got in touch with the company to ask for a refund for the unused subscription, but to my disappointment, they said they would only refund me for the last 6 months. Even after I explained everything and mentioned that the subscription wasn't even used, they still wouldn't budge. It's really disheartening that they couldn't show any compassion or flexibility, especially in such difficult times like dealing with loss.


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    Subscription payment issue

    I've had a bit of a worrying time with my subscription payment lately. Even though I put in a request to cancel my account, I kept getting charged without any confirmation or acknowledgment. The response from customer support wasn't very helpful, and I'm quite disappointed with how unclear and lacking in communication it all was.


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    Cancelled subscription

    I've tried cancelling my subscription several times but they keep charging me! I've tried getting in touch with them but they're not listening, just taking my money. It's beyond irritating and I feel like I'm being conned. I even cancelled with my bank but they still somehow managed to get money out. It's been going on for 3 years now and it's just not right.


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    Trial charge

    I signed up for a free trial but they went ahead and charged me! I tried getting in touch with them but I heard nothing back. It was really annoying and almost made me want to just throw in the towel.


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    Unauthorised subscription

    Just like loads of people, I never actually agreed to sign up for a subscription with this company. I've had a look through my emails and I've never received anything from them, never even joined. But still, they've been taking £10 out of my account every month for more than a year without me realising. I'm going to get in touch with some legal help about this.


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    Subscription charges without validated email

    I signed up for Scribd a while back, but I made a mistake with my email address so I never got any confirmation emails or receipts. But they kept taking money from me each month without telling me. When I spotted the charges, they only gave me a refund for one month. Can they even do that legally if my email wasn't verified? This whole thing has cost me $100 now.


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