A postman knocking the door should not trigger an alarm, but this was the case of Verisure alarms, anytime our post man knocks at the door, the alarm goes off, and to make matters worse, when we are out and about, we don't receive notification at the time the alarm goes off,
I contacted the customer services who showed no understanding or sympathy on this situation.
When we went out as a family today, we had to turn off the alarm because we know that a knock on the door would trigger a false alarm and there will be no one in the house to switch it off plus the fact that we would not be notified at the time of the trigger. The whole purpose of having an alarm is defeated.
I requested a cancellation and I was told i had to wait 14days.
They are quick to install the alarm and collected £397.99 up front, with further monthly cost, but now we are faced with this situation, requested a cancellation and we now have to wait 14days.
Customer services should not only be about sales and quick collection of money. Customer services should also be about quick response and support in situations like this, when the customer is unhappy and has requested for a cancellation.