Verisure Smart Alarms Reviews

: 68
41% Would buy here again

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C
Cain
I have recently applied to get a basic Verisure alarm .. with two shock sensors one camera one fog barrier a free doorbell deterrent sign 3G Control Panel one smart key reader and it only cost ... ...Read on
T
Thomas
I don’t understand all these negative reviews. I was recommended this Verisure by a friend who had an attempted burglary but had this alarm and nothing was taken. I’ve had the system over 6 months ...Read on
R
Rod Hall
Paulo came the following day after I had talked to someone about alarms at Verisure. My wife and I are both in our late 70's so neither of us are technically savvy. Paulo set out to explain about...Read on
A
Albert Richards
I've read all the complaints below, to be completely honest, I have failed to understand how some people have been missold as everything is on paper. I pay roughly 32 as I have few add ons, it ...Read on
S
Sol
AWFUL experience with Verisure. Biggest regret is deciding to go with their security system. Wait until you try to cancel - be prepared for endless stress, Verisure make it almost impossible to can...Read on

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    Basic kit

    I have recently applied to get a basic Verisure alarm .. with two shock sensors one camera one fog barrier a free doorbell deterrent sign 3G Control Panel one smart key reader and it only cost ... £298 one time... paying £45 a month... The guy who came round to assess my property was very pleasant And very professional... so for the professionalism of the person who was it everything I have heard about this company. The reasons for my scores are below

    Ordering 5 stars.. I got a phone call instantly as soon as I applied on line

    Service five stars due to the understanding and the professionalism of the person who assessed my property

    Pricing five stars I give this five stars because of the 50% off everything which I think is a really good deal

    And score for delivery one star due to its not been delivered yet. Due to be delivered on. Friday, the 9th of April... I would definitely recommend this to anyone who wants a safe property or business



    My immediate neighbour had a Verisure alarm system installed last week with two CCTV cameras. One camera is 2 mtres away from our house and points directly into our bathroom and connecting bedroom and the other directly into our kitchen. we trip the recording sensors from inside our house and the spotlights come on to get better images of us having a shower too. So far NO response from Verisure

    Hi just wanted to give a little warning regards to versure, I was told the up front payment was buying the equipment and it was an 18 month contract.. this wasn’t true! They always on the equipment and the contract was actually 36 months which by the way I would of never signed.. only giving the heads up ????????

    I second the above. Read the contract thoroughly before signing. I paid over £700 for the kit. I wasn’t told when signing up that I did not own the kit. When trying to cancel contract early she tried to get more out of me than needed. I was 27 months into the contract and she tried to tell me I owed £350 which was for cancellations under 24months. They are not upfront and everyone pays different amounts every month which they seem to make up on the spot. In March I was told they’d reduce my monthly payments from £52.60 to £30 a month. So I paused the account for 4 months. Then called again today and was told they absolutely couldn’t go less than £40 a month. Just don’t appreciate company’s who aren’t completely upfront.

    I am ending my subscription with Verisure. The process takes 3 months apparently for them to disconnect the alarm.
    I was told I would receive a phone call within a week to start the process, on the 6th October, but after not hearing anything in regards to my request, I called again today, only to be told it has not been updated or passed on to the customer care team.
    I also thought the initial payment was for the equipment, only to be told that was payment for the installation only. I personally would rather pay for any future loses via my home insurance as this service was a waste of time for my personal purpose.
    The sale was based on desperation from the sales person, lying and fast talking his way into a sale.
    We live and we learn.
    I agree with the above customers, I don’t appreciate company’s who are not honest with their potential customers. Buyer Beware!

    This company are the biggest cones don’t trust them cut your losses now and leave them if not I am sure we can report them to trading standard I was told many lies don’t trust them I have a bad experience I given them notice to leave in August they don’t won’t to accept it


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    Feb 2020

    I don’t understand all these negative reviews. I was recommended this Verisure by a friend who had an attempted burglary but had this alarm and nothing was taken. I’ve had the system over 6 months and had an issue with one of the shock sensors admittedly they didn’t come the next day to resolve it but within 3 days which I thought was fair enough. I’ve recommended this system to friends and my parents who now have it and all love it. It works when I have set it off and they call you normally within 30 seconds. I came on here as my friend said there were bad reviews so I wanted to have a look - but I don’t get it, I’ve had ZERO issues. I’ve been looked after by the sales guy Steve really well and if I have any questions I go to him. It might be a little pricey on the monthly but for me there is nothing better out there and I’ve had a couple of alarms before this one.

    Despite escalation to the head of legal and CEO I have gone around the houses as they are chasing me for an unpaid alarm bill. The irony is they refunded me 3 months of monitoring and despite a subject access request and continually speaking to people . They are chasing for several months alarm monitoring fees. I paid two set up fees and they were way above what they would promote at Costco. The funny thing is they are threatening to terminate one of the alarms and go to a debt collection agency. Now this is where it gets interesting : I will happily go and take all the paperwork to a county court as the jokers never ever installed the alarm in the 2nd property. It was never installed and they recorded they did so the sales guy could get a commission no doubt. Despite a SAR and disclosure request they have parroted on that they will disconnect my alarm - funny that as its sitting in my box at home never installed. I have kept mail audit after mail audit so despite in 3 years never monitoring a single log or even being able to they now want to go to a debt collection agency - especially as i paid them for over 3 years with a D Debit for a system they knew was never even installed and lest see how that pays out with the GDPR as a starter. I have told their CEO /Data Protection officer but they are useless. So please do go ahead and take me to court for 5 months unpaid fees when I have been paying 3 years for a system that never even was installed and they knew but continued debiting me

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    This company is clearly not a fair one, trying to hide the monthly cost by putting some discounts for 3months. I tried to switch to a Door Bell they told me you need to pay an Inflated monthly price for 3months and after that we will send you someone to disconnect you for 70pounds. Better to run away from this company

    Useless company, just charge you for anything, even when you want to cancel the rubbish service, they still want to charge you. RUN AWAY FROM THIS RUBBISH COMPANY

    Very interesting reading, do not think I will use this company, thanks for info !

    Cant agree more.. I have asked to cancel the service on the 10th day of installation and they kept insisting on getting another camera, they send a different camera than what was explained over the phone.. then they closed the case as per their convenience and kept sending bills.. i have been requesting to remove the system as it is terrible.. u can easily buy sensors from Amazon as it does nothing more than that.. the cameras are blurry.. app takes forwver to download an image.. very stupid solution.. i keep writing to them and they care less to even call back.. very bad service.. its horrible.. the remote stopped working in a month.. its useless dont get it..

    I am fed with Verisure too, they say that the doorbell is free, but what they don't tell you is that after 3 months, Arlo send you a message to say that your subscription is ending soon. Informed Verisure 2 weeks ago, then last week, again today, still not heard anything from Verisure complaints or from the Technical team to Integrate the Arlo doorbell with my Verisure account, feel I am been ignored, happy to take your money from you but don't provide a very good customer service, but saying that happy with the installation service, but lack of info where the doorbell is concerned.

    Yesterday took the day off so I could be there to fix a ongoing problem’ and guess what ‘ engineers sick again ! Seems to br a pattern’ raised a complaint and said I wish to cancel ‘ o someone will contact you in the next seven days ! Hello ‘ I want this sorted ‘ my advice is ‘ go somewhere else ‘ it’s a lot of money ‘ and no back up when something goes wrong ‘

    I would like to retract my above review. The engineer came Monday evening and has resolved Verisure.
    I find the service very good and responded well to my complaint.
    Would definitely recommend this company. ????

    rubbish they buy review this company sell on false pretence.what salesman or saleswomen tell you everything is false

    Can anyone who has this system confirm the following, if I cancel the contract giving 90 days notice , will the app and all functionality work as normal without the monitoring and police response ofcourse

    Terriblr system camera battery life is pathetic fully charged im getting about 7 days max out of every single camera including the doorbell. complained about this to verisure and they gave me a solar panel which stopped charging the camera after about 2 weeks of use. extremely disapointed with the quality of the in house cameras my kids could take better pictures with a throw away camera. just for everyone's information after 6 months you can cancel your subscription with verisure and keep all the equipment and still use it via the Arlo app .. you just wont have the monitoring or response guard service .. i have one more monthly and i will be doing this as im not paying £40 a month for a system which i need to take down and recharge every week its a joke.

    They lie you won't have access to your app either once you cancel the ridiculous high monthly costs. So basically rendering the whole system useless leaving your family and children vulnerable.

    Sorry Lee you've been done !


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    Verisure alarm system

    Paulo came the following day after I had talked to someone about alarms at Verisure. My wife and I are both in our late 70's so neither of us are technically savvy. Paulo set out to explain about the alarms, showed us the different tools that would be fitted and finally showed us a video as to how everything works if we were to have a break-in. We went ahead with the purchase and Paulo arrived 2 days later to fit the system. We found him to be extremely polite, very patient and was a very good instructor. He did not object explaining things to us several times and time did not seem to be a problem. He did say that we would make mistakes, which we did the following day, but he said everybody does. The system is so easy to use and you don't have to try and remember a code number - there isn't one.


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    Verisure 5/10/2020

    I've read all the complaints below, to be completely honest, I have failed to understand how some people have been missold as everything is on paper.

    I pay roughly 32 as I have few add ons, it secures my family whilst I've traveled. I haven't purchased the product to cancel. I've made a calculated decision and happy with it.

    Had few bits fall off as my property was renovated, called a chap named Abbas or Abas something like that (Birmingham)
    Came the same day, no call out charges. Replaced and also charged all batteries for all equipment.

    Apart from that brilliant service.
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    Then you were one of the lucky ones ‘ I’ve been let down 3 times this month by engineers supposedly calling in sick ‘ yesterday I took the day off to be here ! Not impressed at all ‘


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    alarm system and camera

    AWFUL experience with Verisure. Biggest regret is deciding to go with their security system. Wait until you try to cancel - be prepared for endless stress, Verisure make it almost impossible to cancel. Customer service is an absolute joke - SCAMMERS who want your money. They try to charge you after you cancel too. Lies lies all lies, don't fall into their trap! You are better off securing your property independently!
    Anyone who needs advice on how to get rid of them ... further info on my experience, please get it touch, get in touch! Willing to help anyone out, AWFUL company and should not be operating at all.


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    Home Security

    Was informed that there was an offer of no installation charge and you paid for the cameras instead and they are yours. This was a sales lie and after 6 months we asked to go to the un-monitored system as per the sales person to be told we still had to pay a monthly fee. On installation they leave a mess blue dye all over my hall way the packaging a bits everywhere. They don't care, they don't listen to instructions on where you would like certain things. They also ask you to sign to say it has been installed you can't leave notes and they copy your signature across to there T...C's.
    I have been asking for a copy of my contract since Novemeber and i recieved it last week to find that my partners signature was copied over and not a separtate signature each time.
    They never come and service.
    I have been trying to get the equipment removed from my property since November 2022 and it is still there. i have written about 15 emails of complaint and still no resolve. 5 Cancelled call outs to remove the equipment. Cancelled on there end due to unforeseen circumstance and are still chasing us for money.
    Please avoid at all costs. They have no care for there customers and will leave you stressed, depressed and frustrated.

    Did you manage to get this resolved? If not, please reach out - I'm willing to help based on my experience with them!


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    Verisure alarm system and Arlo Pro 3

    Bought verisure alarm system and Arlo Pro 3 in August. With a promotion rate for 6 months. Fantastic until 3 months and Arlo subscription ends. Verisure promised it shouldn't. They didn't help called every day for 20 days. Lost all data. They have taken on too much trying to integrate verisure and Arlo. I cancelled Arlo a week ago. But nothing happened. Been calling them everyday today 3 times. Oh yeah I'm still being billed. Anyway I've now been told to cancel everything they will remove. Next fight is getting back £599.00 paid 3 months ago. Please avoid Verisure save yourself the hassle

    And yet you gave them 5 stars


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    Verisure Alarms

    I am using Verisure Alarms for 3 years. Service been great end of day no kne is perfect.

    Every time Alarm triggered, they called and said ,they have checked the property, they know if someone is in property or not as have I age verification and audio verification.

    Happy to recommend to more customers as I recommended many of my family members to verisure.

    I seen reviews on trustpilot and I think Verisure checking and replying to reviews there, not here.


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    Verisure alarm system

    Ordered about 2 yrs and been gd service until end of last year when I wanted to cancel I phoned to cancel got told I had to email I which I did then I was bombarded with calls to stay I told them no I’m leaving was told ok finishes June 2021 three month notice now I been told it not cancelled cause they couldn’t get hold of me even though I spoke to a staff member it’s ruined any chance of me using them again in another property after sales are really rubbish


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    Home Alarm Kit

    I was burgled recently and wanted an alarm to feel safe again. In less than 24h I had the Verisure kit installed and it is brilliant. There is now no fixed term contract and you can keep the alarm if you disconnect the monitoring system. Really pleased with the response time so far as I ran a couple of tests.

    I am crying my eyes out. I have been lied to and what you are sending your technicians out to do is basically theft. I paid £400 for the system and told the technician I could not afford the £30 per month. To which he said that's fine you pay for 3 months and if you stop payments we only take out the zero vision, and we stop our monitoring I said so I'll only be without those components and everything else will stay the same because I can't afford to pay you £400 if I lose the alarm. I was reasured that this was so, so I bought the system. Now having had the zero vision removed. I no longer have working alarms. I am 74 with many health conditions my disabled daughter lives with me and she is distraught, frightened to death. We had a burglary next door but one and she is certain we will be burgled now. I rang Veri sure this morning and he repeated over and over , you signed the contract. I have been set up trusting a technicians advise.
    Diane.

    Good afternoon, Sorry to hear from you. They have done the same thing with me. I have paid them 500 pounds for the alaram and now after 7 to 8 months I wanted to remove the alaram because of Covid 19 I am unable to continue the payments. They said to me that I can cancel it but I will not be able to use the mobile App. If you don't use the mobile app then you will not be able to use the photo detector sensors and Samsung camera. The alaram is useless. They said to me that when they were selling the alarm They said to me that I can use every single equipment and the only thing I cannot use is monitoring part of it. Now If I dont use the mobile app the whole system is useless. If you are outside of your home you will not be able to get any notifications. I would recommend not to buy this system at all.

    I am really disappointed with Verisure. I paid £299 + VAT to install the system. it's working fine. I was told I can give only 90 days notice. in June 2020 I gave them 90 days notice. I was told that someone will ring me to confirm. I received a call and I was told ok everything is in order and your last payment should be September 2020. I rang them in September and was told that I have to wait for someone to call me and again they want me to pay for 3 months which I cannot afford. Customer service are no good at all. They are only interested in getting new business but not if you want to cancel. they keep putting you off. I rang few times but every time they give me new excuses. I am fed up and really don't know what to do as I am disabled person and am on critical list.

    The same experience. I cancelled my contract on Sep 1st. Someone is supposed to be calling me but nothing. I have called, emailed, raised complaints and amazingly I received a new invoice today. So again on the phone and told agains someone will call.

    Verisure was great at installing our alarm end of july. The number of times the system has actually worked can be counted on a couple of fingers on one hand. Useless. Customer service promises lots but has failed to deliver. Rubbish. I will cancel the contract and will demand my money back.

    They use trust pilot reviews like a spell. They also use the discount to win the sales. Your not alone hundreds of people have been scammed in same way. Trouble is verisure guard their trustpilot rating any negative feedback is hidden or removed. We all know you can buy fake reviews from Indian IT geeks.

    Dear ladies and gentlemen

    I too have been conned and miss lead by Verisure. I am planning on taking legal action. Verisure for too long have mis-sold and conned too many people.
    I too was told the following:
    1. You own all the equipment
    2. The “fog” is free for 6 months, you can then have it taken out free of charge and carry on paying a flat rate of 29.99
    3. I too was told you can cancel the contract anytime with no obligation and no cost involved. You keep the system.
    4. I was also told there is no exit fees (leading from the last point)

    This company lies and sells lies. The support is rubbish when calling up to complain you just get a wall of abuse back.
    So I say lets stand together I am happy to take your accounts and experiences and show this to my legal team. I shall also be contacting the consumer WatchDog and Offcom.

    Email me your details united we shall show this company for what they are.
    A few things:

    1. I do not need to know you’re address. Just an email is fine with details of how you have been misled
    2. I will not be opening attachments or clicking on links (so please do not send these).
    3. I will be going through the Ombudsman hence you and I will not be paying legal costs.
    4. No matter how far you are into the contract if you have been misled/mis-sold you have rights.
    I have contact Verisure to have my issue resolved in a polite manner. However, they are not having any of it, they will not even listen nor act. So, as a whole we can only deduce that this is a common practice with this company. I suggest people who have left positive reviews check their actual position.

    Email me at the following. I shall be taking action on the 14/10/2020 – So we have a week to rally.

    Email me at: legalactionaginstverisure “at” tutamail (DOT) com

    My email will be verified by Thursday so email then. Apologies if you have emailed already and it bounced back – but email on Thursday. And yes, there is a type in the email, but I will be leaving it as that. The type of the correct address.


    We have been trying to cancel our contract since 10th of Septmenber 2020, but Verisure have failed to confirm that our contract is cancelleḍ. It is most frustrating especially as they have raised their monthly charges by more than £10.00 a montḥ.

    We are most grateful to you for taking this matter to the Ombudsmaṇ and look forward to hearing from you the outcome.

    Thanks goodness for reviews. I’m so sorry to hear of all your bad experiences but having read them I’ll choose another company. Hope you all manage to get some justice. Sounds like a terrible company.

    SUB: MISS SELLING OF THE ALARM SYSTEM
    I called last week commencing 23/03/2020 to your head office and request them that because of the current Coronavirus situation and job market I will not be able to keep up the monthly payments as my job will be effecting. I would like to bring into your attention regarding the miss selling of the alarm system by your sales security consultant. Your team said that if I cancelled it I will not be able to use the mobile application and camera/photo detector but I can use the equipment. I was not told when the sales team came to give me the demonstration and even during installation. I do not know what is the point of having the other equipment's when you have no access of the mobile application.
    When the sales team came to sale the product they mentioned that there will be no contract bounding and we can cancel the monthly subscription by giving you 3 months’ notice.
    They did not told us that the mobile application will not work which will affect the Samsung Cloud Cam Pro Indoor and 2 X photo detector/sensor. If we have no mobile application access then how we can arm and disarm the alarm and access the camera remotely.
    Also imagine if we are not at home then we will not get any notification on mobile. If someone break in the home we will not get to know then what is the point having verisure system from the beginning. We should have taken the home insurance instead which is cheap. I have specifically asked this to your sales consultant that we will be able to use the system if we are not using your services. She said to me yes we will be able to use the system and we will receive the notifications on the mobile the only thing we will not receive is the call from the head office and guard will not come to help us.
    Now last week your head office said we will not be able to receive any mobile notifications because app will not work and if app will not work then camera's will not work. If they told me that the app will not work so as camera then I would have not install the system at all.
    Also they really made us fool. Two shock sensors they came and install them after 14 days which covers my cooling off period. . Before installation when they were coming here to give us the briefing they had dinner with us and also on installation day. They used our hospitality and kept us in dark. We offered them food and had dinner with our family, if I were them I would have told all pros and cons to my customers.
    I would like you to investigate your sales team that why they do not tell the customer full details that if in future for any unforeseen events they will not be able to keep the monthly subscriptions they will not be able to use the mobile application and they will not get any notification.
    I am not happy with all this situation and would like to make the huge complaint about sales team member who came to sell the product in my home.
    I have called last week and called couple of times since then and explain my situation and your team said that customer support team will call me within 14 days. I don't know why it’s taking them this long to contact me.
    SUB: MISS SELLING OF THE ALARM SYSTEM
    I called last week commencing 23/03/2020 to your head office and request them that because of the current Coronavirus situation and job market I will not be able to keep up the monthly payments as my job will be effecting. I would like to bring into your attention regarding the miss selling of the alarm system by your sales security consultant. Your team said that if I cancelled it I will not be able to use the mobile application and camera/photo detector but I can use the equipment. I was not told when the sales team came to give me the demonstration and even during installation. I do not know what is the point of having the other equipment's when you have no access of the mobile application.
    When the sales team came to sale the product they mentioned that there will be no contract bounding and we can cancel the monthly subscription by giving you 3 months’ notice.
    They did not told us that the mobile application will not work which will affect the Samsung Cloud Cam Pro Indoor and 2 X photo detector/sensor. If we have no mobile application access then how we can arm and disarm the alarm and access the camera remotely.
    Also imagine if we are not at home then we will not get any notification on mobile. If someone break in the home we will not get to know then what is the point having verisure system from the beginning. We should have taken the home insurance instead which is cheap. I have specifically asked this to your sales consultant that we will be able to use the system if we are not using your services. She said to me yes we will be able to use the system and we will receive the notifications on the mobile the only thing we will not receive is the call from the head office and guard will not come to help us.
    Now last week your head office said we will not be able to receive any mobile notifications because app will not work and if app will not work then camera's will not work. If they told me that the app will not work so as camera then I would have not install the system at all.
    Also they really made us fool. Two shock sensors they came and install them after 14 days which covers my cooling off period. . Before installation when they were coming here to give us the briefing they had dinner with us and also on installation day. They used our hospitality and kept us in dark. We offered them food and had dinner with our family, if I were them I would have told all pros and cons to my customers.
    I would like you to investigate your sales team that why they do not tell the customer full details that if in future for any unforeseen events they will not be able to keep the monthly subscriptions they will not be able to use the mobile application and they will not get any notification.
    I am not happy with all this situation and would like to make the huge complaint about sales team member who came to sell the product in my home.
    I have called last week and called couple of times since then and explain my situation and your team said that customer support team will call me within 14 days. I don't know why it’s taking them this long to contact me.

    Following my email on 31.03.2020 and first call to make a complaint on 24.03.2020 regarding miss
    selling the alaram system and breaching the contract by you to us.
    You mentioned in your email that someone will call us back to discuss this within 7 to 14 workings
    days but no one called me. I can understand due to the current situation you might be short staff but
    they all told me that they are working from home.
    It's more than 14 days that no one called me. I would like to have the number of your regional
    manager or director their email addresses and phone numbers so I can directly speak to them.
    -------------------------------------------------------------------------------------------------
    After my complaint above. I received call from I guess his name was Rob regarding the cancellation or possible settlement of the case.
    He offered me to reduce the price of the account for £5 for 6 months or £10 for 3 months. Which I have refused to do.
    I request him to send me the details / email of his area manager, area director so I can speak to them as soon as possible.
    He asked me to explain the situation what has happened and I have explained him. Now one of the fob is not working at all and I do not know what is the reason.
    I am still saying that the seller and his team miss sold me the product and did not tell me the whole contract that I will not be able to use the mobile application if I knew about it I would have not bought the product. I have paid around £500 for products and paying £35 monthly. I also knows that once I will cancel the monthly contract I will not be able to use the equipment properly because you have full access of it and you can make changes to it so I will not be able to use it and I had no choice to come back to you and pay again.
    ---------------------------------------------------------------------------------------------
    I would like to make another complaint regarding the customer services team.
    Following my previous complaints where I mentioned that your company miss sold the alarm system to me and charged me £498 for the equipment and I have been paying monthly instalments.
    I request the disconnection of the alarm system and give you 3 months’ notice already. You sent an engineer (Chris) yesterday 28/09/2020 at 4pm to remove all the alarm equipment from my property. Previously I have been told that the engineer will only take the zero vision and then I will be able to use it as standalone but last week when i received a call I request your colleague that for you as a company is easy to sell the equipment as I will not be able to use it via mobile application if I am outside of the house. The camera and photo detector will not work at all.
    Your customer team just booked an engineer but they did not tell me that he will remove all the equipment. When an engineer came inside my house with all his tools he said to me that he was here to remove all the equipment. I told him I am not aware about it as customer care did not tell me. Then I started calling from 4pm to the customer services but no one answered the phone till 40mins and the line got disconnected. To come to my home at 4pm I had to finish work early but I wasted my time because an engineer came to dismantle all the equipment from my house. Which I was not informed at all.
    I called again after 5pm and one of your colleagues said to me that they wanted me to remove it because it was a rental equipment and I will not get any money back. I am not really happy about the situation.
    First you told me something different now you are telling me something different.
    I would like to escalate it further in your company and would like to remove the equipment and get my £498 back.
    Also there are some outstanding invoices on my account and I really don't like to pay them as I requested you to cancel my account.
    Can you waive all the remaining invoices and remove the equipment and refund my £498 because your sales team mis sold the alarm system to me.
    ---------------------------------------------------------------------------------------------
    Following my email below on Tue, 29 Sep, 16:05 (6 days ago).
    I have not received any reply back from you.
    I have been emailing and contacting your company to remove the system from my home and also calling you where you said that someone will call me within 24 to 48 hours but now it's well more than 6 days (144 hours) and no one is contacting me. I would like to let you know that I will not pay any money you are charging me as I have requested you long time ago to cancel the alarm system.
    It's your company who is not communicating with your Tech team as when they came to remove the system they had wrong information and they did not take out the equipment from my home.
    I would like to check with you when you will be sending an engineer to my house so I know If you are going to remove all the equipment and refund my money back which is £498 and waive all the monthly which is not being paid because you are delaying the cancellation procedure or you are leaving the equipment and removing only the zero vision and I will use the system stand alone. (As you know that I am not happy using the system without a mobile application and for me you are not telling the full explanation to your customers) I went to two X 2 of our neighbours who recently got your alarm and I mentioned the whole story to them and ask them if they have been told they will not be able use the mobile application and they said to me no they don't know anything about it and they will check with your company. I would like to let you know that I will like you to remove the system from my home as it is mis-sold and refund my money. I am struggling at the moment to pay any monthly bills.
    If you refund me and remove the equipment then I will not take it further to authorities if you are unable to refund me that I have no choice and make the complaint to the Ombudsman and other companies.

    -----------------------------------------------------------------------------------------------
    5 Oct 2020, 15:53 (7 days ago) respectively and loads of other previous emails of which I never received any response before.
    I would like to cancel it and do not want to use your services at all. Can you please stop the alarm so I will not be paying anything?
    I am struggling with my finances currently and unable to continue with your services as well. Please try to understand and remove the system from my home and pay my £498 back as a matter of urgency.


    Following my email on 12/10/2020 at 14:23 I have not received any call or email back from you.




    I have just tried to use the mobile application to arm my alarm and it does not work telling me that I will not have access to it.




    This is not very good, you do not even have courtesy or courage to call me and discuss with me before you disconnect the alarm system.




    I am only one person but you are a big multinational company with loads of people working in your offices in different countries in different departments.




    I work for a company and If we receive any complaint we try to resolve them as soon as possible otherwise our head office starts chasing us about it or the local authorities or Government department start chasing us.

    But I don't know what kind of company you are that even I have called so many times or emailed you but no one bothers to contact me but what you do is cancel the system without letting me know.




    My humble request is to your Directors or Regional Managers to contact me and discuss the case and try to resolve it please.




    I am distressed a lot regarding this situation you put me in. My house and family security is in jeopardy because your company missed selling the alarm system.




    Can someone contact me as a matter of urgency.

    Stay away from verisure. I’m still in shock over what happened to me. I had a salesman/ technician selling me their top alarm system at £800 and then was told I would have to pay £29.99 a month to have a good monitored system. It wasn’t until too month later that I noticed my se was for £37 a month and then a couple of month later went up to £47 a month. Of course I made many complaints but none rang me back and it’s a nightmare to speak to anyone anyways. I stopped my direct debit and when they rang me to ask for my money I said I wanted to make a complaint as the amount were wrong. No one called me back so then they send me a threatening letter saying they’ll send me to a debt collection company. So I had no choice but to pay over £200 and told them to cancel everything. whilst complaining The advisor mentioned that I had signed a contract so I asked for a copy and I saw right away that it wasn’t my signature and where you print your name it was also misspelled. I was so mad so then I put a negative review on Trustpilot and in less than an hour someone called Fahad called me. He said he would investigate that I would get my over £200 back and I had the right to cancel if I wanted to. But if I chose to stay they would give me a contract at £47 a month for 12 month but they would only take £29.99 from my account. I said I didn’t trust this and would want to wait for my refund. It has now been two weeks and no money at all. I rang them and they said the following: If you wish to keep the alarm as a bell only system then we would be happy to waive the 3 month notice period and £70 flat fee however we can not provide a refund of the monthly fees paid over £29.90.
    We can arrange the refund of the monthly fees paid above £29.90 only on the basis that we collect the alarm.

    So basically the £850 alarm I paid for they want back. I am desperate as I have been done for a lot of money and they are trying to get more.
    I will report them everywhere I can and seek legal advise for faking my signature and all of their threats

    Thanks! Quite a lot of tips.

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    I took out a verisure contract and the installation was very good and cheap. The monthly charge was very expensive but I was assured that I could terminate that and leave it as a dumb alarm. Just had to pay the next premium. Now the house is rented out and the tenants don't want it. I called to cancel in August, they said they couldn't get through to customer services but would put the alarm into test mode for a month so that it could be cancelled in the meantime. Customer services would call me back within two weeks. A month later the alarm went out of test mode and I got a call (tenants not happy). Put back into test mode, assured customer services would call and no further premiums would be taken as the contract was requested cancelled on the previous call. Today, 28 Oct I finally get a call from customer services and (after convincing him I really want to cancel) he now said there was a 3 month cancellation period and I would have to prove otherwise in spite of what the salesman and call centre had said. He also said that I would have to pay for the December period which makes it a 4 month cancellation period. If I want to complai8n then then will pass this over to a debt collection agency. I have no confidence that they will cancel this and he seemed to be implying that they willl deny that I have cancelled the policy and keep taking fees.
    Fine installation, Good but very expensive service. Acts like a scam to keep taking premiums and is missold - don't believe what they tell you - especially that you can cancel without notice. Call wait time is usually over an hour to get to talk to anyone.

    I second every bad review and bad comments about Verisure. To highlight, customer services is poorly, The calls were long wait and always disconnected if you tried to cancel the services. They keep giving you the empty promise with 'okay, we will get it resolve or call you back to confirm' but never did. Can't even get my deposit back, as no one can find our details on their system even I have a receipts record. POORLY. Avoid them at all cost. I won't even have the system if it is free, no way you could get hold of their customer services.

    Horrible service, impossible to cancel the contract--please best stay away from this company.

    This is an absolute shambles of a company . I’ve been trying to cancel my Verisure account since October2020 after the closure of my business . And despite the fact I have raised the cancellation request by telephone and sent emails to confirm They keep saying they’re trying to contact me without success which is a lie. I call immediately back when I receive the email and I’m told they can’t put me through to the person I need to speak to ( I’ve no idea why they even need to speak to me to confirm the cancellation again ?) .I have to wait on their phone call , which never happens . I’m at a loss at what to do and they just continue to bill me each month for a disconnected system . Absolute joke and I will be taking this further legally . Do NOT use this company

    Shaline - I am with you. I too am a victim of Verisure's underhanded practice. How did it go with the legal action against them? Should another be started? Most definitely a company to be avoided in any instance. Security measures are needed against their so called 'service' operations.


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