O2 Reviews
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Reviews (26)
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Airtime plan cancellation issue
I recently had a problem with my phone plan being cancelled due to changes in terms and conditions. Even though I was told my device plan would stay active, I was surprised to get a final bill and a scary letter about my credit score and debt collectors. I had to make lots of calls, wait on hold for hours, and get transferred to different departments. And to make matters worse, I was shouted at by a lady called Grace in the payment department. They said they'd raise a complaint and I'd get a call back within 24 hours, but I'm still waiting for that call.
Mobile phone plan
I am really frustrated with the service I have received from this company. I have spoken to numerous advisors, and they have all given me different information in the space of just an hour. It is obvious that there is a problem with communication and training among the staff. I made a complaint in March, and I am still waiting for a response. This is not acceptable and has left me feeling really irritated and dissatisfied with the service I have been given.
Phone contract
I've just gone through the ordeal of signing up for a new phone contract with a telecom company, and it was a total nightmare. The customer service was awful and the network coverage was so unreliable. I really wish I hadn't chosen them. I've never dealt with such an incompetent and unprofessional company before.
long paid-off phone regret
Having been with the network for about 10 years now, I have to say their coverage is alright, but once you leave London, the signal isn't great. What really bothers me about O2 is their pricing strategy when it comes to phone payments. I made the mistake of getting an iPhone 12 through them and I really wish I hadn't. The issue is you end up paying more than the phone is worth each year as it loses value. I've paid O2 over 600 quid for a phone now valued at around 200, that's a big loss. On top of that, the sim costs are ridiculously high and there's no option to change data plans based on your usage. There aren't any more perks to sticking with O2 as there are no discounted rates for calls and texts within the network. With their expensive pricing, I'm thinking about switching to a cheaper network like Smarty or Honest Mobile. Overall, the prices at O2 are just too steep to keep me with them any longer.
PAC Code Request Experience
I recently tried to get a PAC code from this provider, but it was a big let down. They cut off my number straight away instead of giving me the code and the 30-day notice I needed. It caused a lot of chaos in my life because I use my phone a lot for work and keeping in touch with clients. When I tried to sort things out with their customer service team, they were rude and didn't seem to know what they were doing. Dealing with them just made everything even more annoying. To sum up, my time with this provider has been a total nightmare.
2-year contract
In my opinion, the customer service at this company was pretty disappointing. I kept getting passed around to different people, answering the same questions over and over again, and in the end, my issue still wasn't resolved. It felt like the managers were quite good at dodging the problem and not owning up to the bad service. All in all, I found the whole experience really frustrating and not up to scratch.
Mobile network dissatisfaction
As someone who's been with a particular mobile network for quite a while, I have to say I'm really let down by their service. Personally, I think this network is one of the worst out there. I've had so many problems with signal and talking to their customer support just made me even more annoyed. I'm seriously thinking about ending my contract with them. If you're thinking about getting a new mobile network, I'd recommend looking into other options for a better and more reliable experience.
Switching to new network
I've been really let down by the new network. The customer service team doesn't seem to know what they're doing and couldn’t move my number over properly or fix any of my problems. And when I tried to complain, the complaints team didn't help at all. It was so annoying to be left without a working phone for days and to keep getting passed around to different people who couldn't do anything. My time with this network has been a total disaster.
Network services
I've been with this network for the last four months and it's been a complete nightmare. I've reached out to their customer service team multiple times through email and phone, but they've been of no help at all and haven't fixed anything. I refuse to pay a cancellation fee for a service that doesn't work in my area. I suggest staying away from this network completely.
Phone purchase
I bought a phone not long ago and I have to say, I was really let down by the service I got. The staff just weren't helpful at all, they were really dismissive and didn't seem to care about how we as customers felt. It felt like they were just out to get as much money out of us as they could. I won't be telling anyone to use this company in the future, that's for sure.
Network reliability disappointing
I've just had a right nightmare with the network from my service provider. Even though I'm shelling out for what I thought was a top-notch service, I couldn't even stream music properly or send my WhatsApp messages because of all the dodgy network problems. It proper wound me up and got me thinking if it's even worth the money I'm paying for this service.
SIM card purchase
This is ridiculous. I bought a SIM card that doesn't even work! Why did I bother trying this company out? I reached out to customer service, but they were no help at all. They just told me to get an e-SIM without thinking about how I need my number to do that. And of course, I don't have my number because the SIM card they gave me is useless! Now I'm stuck with this useless contract for 2 years. Such a waste of time and money. I'm so frustrated.
Apple IPhone XR
Brand new item which was great for 2 months. Stopped working for no apparent reason, failed to ever come back on, o2 refused to fix it under WARRANTY and wanted to charge up to an additional £280. They NEVER honour any warranty. Still paying airtime on a £3 simcard I no longer have for a phone that had to be sold for parts only. Disgusting service
Review with most votes
Apple IPhone XR
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