O2 - Overall Rating based on 26 reviews

15% Would buy here again

Featured Reviews

Most relevant positive review

  2024-02-08
Upgrade phone at store

My visit to the Poole store was fantastic! Imogen and Chris were amazing in helping me upgrade my phone. They were so patient and friendly, even chatting with me when my baby wa... Read onBy: L. Davis

Most relevant negative review

  2024-06-06
iPhone purchase

My experience with the company has been a complete nightmare. I bought a new iPhone from them but quickly discovered I couldn't make calls or use data. When I reached out t... Read onBy: J. Mitchell

Review with most votes

  2021-04-06
Apple IPhone XR

Brand new item which was great for 2 months. Stopped working for no apparent reason, failed to ever come back on, o2 refused to fix it under WARRANTY and wanted to charge up to ... Read onBy: GWATKIN

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    Network services

    I've been with this network for the last four months and it's been a complete nightmare. I've reached out to their customer service team multiple times through email and phone, but they've been of no help at all and haven't fixed anything. I refuse to pay a cancellation fee for a service that doesn't work in my area. I suggest staying away from this network completely.


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    Phone purchase

    I bought a phone not long ago and I have to say, I was really let down by the service I got. The staff just weren't helpful at all, they were really dismissive and didn't seem to care about how we as customers felt. It felt like they were just out to get as much money out of us as they could. I won't be telling anyone to use this company in the future, that's for sure.


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    Network reliability disappointing

    I've just had a right nightmare with the network from my service provider. Even though I'm shelling out for what I thought was a top-notch service, I couldn't even stream music properly or send my WhatsApp messages because of all the dodgy network problems. It proper wound me up and got me thinking if it's even worth the money I'm paying for this service.


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    SIM card purchase

    This is ridiculous. I bought a SIM card that doesn't even work! Why did I bother trying this company out? I reached out to customer service, but they were no help at all. They just told me to get an e-SIM without thinking about how I need my number to do that. And of course, I don't have my number because the SIM card they gave me is useless! Now I'm stuck with this useless contract for 2 years. Such a waste of time and money. I'm so frustrated.


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    Apple IPhone XR

    Brand new item which was great for 2 months. Stopped working for no apparent reason, failed to ever come back on, o2 refused to fix it under WARRANTY and wanted to charge up to an additional £280. They NEVER honour any warranty. Still paying airtime on a £3 simcard I no longer have for a phone that had to be sold for parts only. Disgusting service


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    Trustworthy products

    good services and products at affordable price. RECOMMENDED

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