O233 reviews
This score is based on 33 genuine reviews submitted via BritainReviews since 2017.
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I've just gone through the ordeal of signing up for a new phone contract with a telecom company, and it was a total nightmare. The customer service was awful and the network coverage was so unreliable. I really wish I hadn't chosen them. I've never dealt with such an incompetent and unprofessional company before.
long paid-off phone regret
Having been with the network for about 10 years now, I have to say their coverage is alright, but once you leave London, the signal isn't great. What really bothers me about O2 is their pricing strategy when it comes to phone payments. I made the mistake of getting an iPhone 12 through them and I really wish I hadn't. The issue is you end up paying more than the phone is worth each year as it loses value. I've paid O2 over 600 quid for a phone now valued at around 200, that's a big loss. On top of that, the sim costs are ridiculously high and there's no option to change data plans based on your usage. There aren't any more perks to sticking with O2 as there are no discounted rates for calls and texts within the network. With their expensive pricing, I'm thinking about switching to a cheaper network like Smarty or Honest Mobile. Overall, the prices at O2 are just too steep to keep me with them any longer.
PAC Code Request Experience
I recently tried to get a PAC code from this provider, but it was a big let down. They cut off my number straight away instead of giving me the code and the 30-day notice I needed. It caused a lot of chaos in my life because I use my phone a lot for work and keeping in touch with clients. When I tried to sort things out with their customer service team, they were rude and didn't seem to know what they were doing. Dealing with them just made everything even more annoying. To sum up, my time with this provider has been a total nightmare.
Upgrade phone at store
My visit to the Poole store was fantastic! Imogen and Chris were amazing in helping me upgrade my phone. They were so patient and friendly, even chatting with me when my baby was being difficult. Their dedication and professionalism really showed, and I am so grateful for all their help. They are definitely valuable members of the team, and I can't thank them enough.
2-year contract
In my opinion, the customer service at this company was pretty disappointing. I kept getting passed around to different people, answering the same questions over and over again, and in the end, my issue still wasn't resolved. It felt like the managers were quite good at dodging the problem and not owning up to the bad service. All in all, I found the whole experience really frustrating and not up to scratch.
Mobile network dissatisfaction
As someone who's been with a particular mobile network for quite a while, I have to say I'm really let down by their service. Personally, I think this network is one of the worst out there. I've had so many problems with signal and talking to their customer support just made me even more annoyed. I'm seriously thinking about ending my contract with them. If you're thinking about getting a new mobile network, I'd recommend looking into other options for a better and more reliable experience.
Switching to new network
I've been really let down by the new network. The customer service team doesn't seem to know what they're doing and couldn’t move my number over properly or fix any of my problems. And when I tried to complain, the complaints team didn't help at all. It was so annoying to be left without a working phone for days and to keep getting passed around to different people who couldn't do anything. My time with this network has been a total disaster.
Network services
I've been with this network for the last four months and it's been a complete nightmare. I've reached out to their customer service team multiple times through email and phone, but they've been of no help at all and haven't fixed anything. I refuse to pay a cancellation fee for a service that doesn't work in my area. I suggest staying away from this network completely.
Phone purchase
I bought a phone not long ago and I have to say, I was really let down by the service I got. The staff just weren't helpful at all, they were really dismissive and didn't seem to care about how we as customers felt. It felt like they were just out to get as much money out of us as they could. I won't be telling anyone to use this company in the future, that's for sure.
Network reliability disappointing
I've just had a right nightmare with the network from my service provider. Even though I'm shelling out for what I thought was a top-notch service, I couldn't even stream music properly or send my WhatsApp messages because of all the dodgy network problems. It proper wound me up and got me thinking if it's even worth the money I'm paying for this service.
SIM card purchase
This is ridiculous. I bought a SIM card that doesn't even work! Why did I bother trying this company out? I reached out to customer service, but they were no help at all. They just told me to get an e-SIM without thinking about how I need my number to do that. And of course, I don't have my number because the SIM card they gave me is useless! Now I'm stuck with this useless contract for 2 years. Such a waste of time and money. I'm so frustrated.
Apple IPhone XR
Brand new item which was great for 2 months. Stopped working for no apparent reason, failed to ever come back on, o2 refused to fix it under WARRANTY and wanted to charge up to an additional £280. They NEVER honour any warranty. Still paying airtime on a £3 simcard I no longer have for a phone that had to be sold for parts only. Disgusting service
Trustworthy products
good services and products at affordable price. RECOMMENDED
About O2
Phones are such an integral part of modern everyday life that it’s hard to do without. So if you decide to get a (new) mobile phone or telecom subscription, you will want to choose wisely. Especially because subscriptions are mostly fixed for a year or two. O2 is one of the many providers that offer these devices and services. You can of course compare their prices with other companies, but that will tell you nothing about customer service, delivery, reception and more. But other customers can. Read their customer reviews with their experiences, opinions and more to find out if O2 is a company that you want to connect yourself with.
About O2
O2 is a leading British telecom communications company. They have more than 25 million customers and 450 shops. In their stores and on their website they offer 2G speed internet, 3G internet and 4G internet, but also Wi-Fi internet networks. They are also a sponsor of England Rugby. O2 offers telephone network subscriptions, internet connection and more on a pay monthly basis, pay as you go basis and a SIM only basis. But they also sell the mobile telephone devices itself. Their assortment of mobile phones and tablets includes well known brands like Apple iPhone, Samsung Galaxy, Sony, LG, Huawei Xperia, Microsoft, Blackberry and OnePlus.
Services of O2
They offer free UK delivery on all their products and devices. If you order Sunday to Thursday before 12 PM, you you’ll receive your package as soon as the next day. They also offer premium delivery. Your device not working the way it should , you will get free repair or exchange. And they have a 14 days change-of-mind policy. You can follow them on Twitter and Facebook and they have various apps that you can install on your Smartphone, like an app to give you speed details and other information about your internet network, one that you can use for cheap international calls, one to control the heating, lights or locks to your home while you are away, or one that helps you buy tickets up to 48 before they are released to the general public. The apps are created both for iOS and Android. If you have a question or problem, you can visit the O2 community. Chances are that other users will be able to help to answer your question or fix your problem. If you would rather talk to O2 directly, you can contact them via telephone. There are several teams that you can call to, each devoted to answer questions and solve problems about a specific service or topic.
Compliments, Complaints and Tips for O2.
Have you got any experience with O2? What do you think about this telecom company? What is their customer service like? What do you think of the reception during your calls? How do they handle complaints? Write a customer review to let them, us and others know your experience and opinion to help others to decide whether taking out a subscription or buying a device at O2 is a good choice or not.
What is the reception and internet connection that O2 offers like? Read customer reviews, experiences, opinions and complaints about this mobile phone company
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Contact Information
260 Bath Road
SL1 4DX Slough
United Kingdom
Categories O2
Telecom | Mobile and Telephone Reviews & Experiences
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Last update: November 2025
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Review with most votes
Apple IPhone XR
Brand new item which was great for 2 months. Stopped working for no apparent reason, failed to ever come back on, o2 refused to fix it under WARRANTY and wanted to charge up to ... Read onBy: GWATKIN