Expedia Reviews
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Reviews (21)
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Hotel booking in Almuñécar, Spain
I had a terrible time booking a hotel in Almuñécar, Spain through this website. The hotel was dirty and not safe at all, which was a big disappointment considering the nice photos and reviews. I tried to complain, but the customer service team ignored me completely. It seemed like they just wanted my money and didn't care about the service. I won't be using this website again in the future.
Long wait times
Today, I spent over three hours trying to get something fixed, but it's still not sorted. I couldn't even get through on the phone as the system didn't recognise my itinerary number. The chat was no help either, as my question wasn't recognised. I even tried Twitter messages for 2.5 hours and still didn't get a useful response. I've been using this site for years, but this time was just awful. I definitely won't be using it again!
Disneyland Paris trip booking
I would recommend not choosing to book any trips with this company because they do not provide any flexibility when things don't go as planned. Unfortunately, we couldn't make it to our trip to Disneyland Paris due to some unexpected issues, and Disney was kind enough to offer us the option to change the dates if we had booked directly with them. But because we booked through this company, we had no choice but to stick to their rigid terms and conditions, resulting in us losing everything. This has really upset and disappointed my boys.
Booking my holiday
So, I was booking my holiday, thinking everything would be easy, but then I got the wrong information. Spent hours on the phone trying to sort it out! I was not pleased at all, buddy. It was an absolute nightmare!
Hotel and flights booking
I recently booked a hotel and flights with this company, but then got an email a few days later saying my hotel booking had been cancelled because of fraudulent activity. It was such a pain trying to find another hotel at short notice, and I ended up in a much lower quality place than I had planned. The whole thing was so annoying and really let me down. I've decided I won't be using this company again, that's for sure.
Car hire to Canada
My dad booked a car through this travel website for our holiday in Canada. But when we arrived at the rental car place, they refused to give us the car because their posh card machine didn't accept my dad's card. So, we were left without a car and had to rely on unpleasant buses and costly taxis for getting around. It really put a downer on our trip. And as if that wasn't bad enough, they wouldn't even give us a refund when we went back the next day! Absolutely unacceptable.
Post A level holiday booking
My experience with Expedia was absolutely terrible. My son decided to book his post A level holiday through them and unfortunately, the accommodation he booked was already taken by someone else. He asked for a refund but it was a real struggle because the host couldn't cancel the booking. This meant my son was left without his money for a long 6 weeks. It was so frustrating having to make endless phone calls to sort it out. The customer service centre was no use at all, just giving vague excuses like 'the technical team is working on it' and 'it's with the refund team now, we can't do anything else'. Their slow and dishonest behaviour is shocking. They kept my son's money for weeks, leaving him stuck without being able to book anything else. Don't bother using their services if you actually want your issues sorted out, because they won't give you any real help. Overall, I am completely appalled by the whole experience.
Review with most votes
I always book from expedia.Per
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