Norfolk Hideaways Reviews
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Reviews (23)
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Stay at a retreat cancelled after payment
Recently, I booked a stay at a retreat using a well-known booking platform, but the next day, they cancelled my reservation straight after taking my payment. To make matters worse, there was no explanation or apology - just a quick cancellation and a long wait for my refund. Dealing with the whole situation was a total nightmare, and I wouldn't recommend anyone else to book with them. Honestly, it was a joke and has really put me off.
Disappointing experience
I'm just fed up with this company, all they do is make excuses and avoid giving refunds. Instead of owning up to their mistakes, they point fingers at property owners and tell us to rely on travel insurance or credit cards for refunds. Other travel companies are dealing with this issue much better. I've even escalated the matter to the Competition and Markets Authority (CMA) because of their poor customer service. It's really disappointing that this company cares more about dodging responsibility than actually keeping their customers happy.
Recent stay at Montgomery Cottage
During my recent trip staying at one of their cottages, I was really let down by the company. I've stayed with them three times before and always had a fantastic time, but this visit was a whole different story. The cottage, Montgomery Cottage in Docking, was honestly in a terrible condition. The glowing reviews I read online just didn't match up with what I actually experienced. I even checked Trip Advisor and saw that others felt the same disappointment. It's a real shame, as I won't be booking with them again since they didn't give me any confidence that future stays would be up to scratch. I'm usually the one recommending holiday spots to my big family and group of friends, so it's a shame they won't be getting any of our business after this.
Sunset, Overstrand property stay
The place is in a beautiful spot with a lovely view, but, to be honest, we were a bit let down by the whole experience. The actual house was not very well looked after - there was hardly any water pressure, the kitchen equipment was lacking, and it definitely needed a fresh coat of paint with marks and scratches on the walls. Plus, it was not very clean - we found cobwebs, spiders, and even some dead light bulbs. And despite promises of a nice welcome pack, we only got the basics. All these problems really took away from what could have been a nice holiday.
Self-catering cottage booking
I have to say, booking this self-catering cottage turned into a complete nightmare. When I arrived, the cups and cutlery were stained, and there were so many chipped plates and bowls. It was not a great start at all. But the real kicker was finding my car scratched when I left, even though I had parked exactly where they told me to. Norfolk Hideaways wouldn't take any responsibility for the damage, which left me with a £250 repair bill. I won't be using their services or booking this cottage again, that's for sure. My advice to anyone thinking of booking this place - watch out for parking problems and lack of accountability.
Booking cancellation due to health issues
I'm sorry, but I had to cancel my booking because of unexpected health problems. I got in touch with the company promptly to explain, but I was let down to find out that I would only get a 50% refund, even if they managed to re-book the property. It doesn't seem right or fair, especially when I've heard that other companies like Airbnb, hotels, and HomeAway have all given full refunds in similar situations. I just want to warn others to be careful and think twice before booking with this company.
Stay at The Innings, Burnham Deepdale
We spent a lot of money for a 3-night stay in March and honestly, it wasn't worth it at all! When we got there, the house was absolutely freezing, none of the radiators were on, and there weren't any supplies for the log burner or the kitchen. I had to rush out to buy logs, kindling, and milk - definitely not the ideal way to start our holiday. On top of that, there were no matches for the fireplace, so I had to head out once more! The water heater had been switched off, so we couldn't even take a proper shower. The noise from the economy 7 water heating and the bathroom extractor fan was really bothersome. The conservatory was freezing, the guttering leaked onto our heads, and the garden was in a right state with dirty table and chairs. Plus, there weren't enough cooking utensils. The only positives were the location, cleanliness, and furnishings. But all in all, I don't think we'd go back there again. I reckon Barefootretreats is a much better option with their welcome pack and property checks before you arrive.
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