Norfolk Hideaways31 reviews
This score is based on 31 genuine reviews submitted via BritainReviews since 2019.
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My recent stay at Ringstead House was a huge disappointment. The pictures on the booking website didn't accurately show what the place was really like. It was clear that the photos were old and didn't match up with how the property actually looked now. The biggest issues were in the kitchen - it was in a terrible state. The dining table was just on the floor with a plastic cover, and the chair cushions were really stained. The whole kitchen was dirty, with utensils near dead flies and cupboards covered in grime. The bedrooms weren't much better, with dirty rugs and smelly grey bedsheets. The sofas in the living rooms were also stained and messy. The only good thing was the bathrooms - they were clean and well looked after. Even though the property had potential and a good layout, the overall lack of cleanliness let it down. We had to spend a lot of time cleaning the kitchen just to make it decent enough for our stay, which was annoying on our holiday. When you book somewhere based on photos online, you expect it to actually look like that in real life - but that wasn't the case with Ringstead House.
Family holiday booking
We had planned a family holiday for a whole week, but unfortunately, we had to cancel well in advance. Despite giving them plenty of notice, they ended up keeping our deposit, which was quite a lot - one-third of the total cost! We understand their rules and all, but it does feel a bit unfair that they couldn't make an exception in this case, especially since we cancelled so early. It seems like they could have easily found someone else to book the cottage. We were a bit let down by their lack of flexibility with their policies. The cottage itself was decent, but they do make it clear that they're more of a booking and management service, so they didn't really take any responsibility for the situation. All in all, it was a bit of a disappointing experience.
Stay at a retreat cancelled after payment
Recently, I booked a stay at a retreat using a well-known booking platform, but the next day, they cancelled my reservation straight after taking my payment. To make matters worse, there was no explanation or apology - just a quick cancellation and a long wait for my refund. Dealing with the whole situation was a total nightmare, and I wouldn't recommend anyone else to book with them. Honestly, it was a joke and has really put me off.
Disappointing experience
I'm just fed up with this company, all they do is make excuses and avoid giving refunds. Instead of owning up to their mistakes, they point fingers at property owners and tell us to rely on travel insurance or credit cards for refunds. Other travel companies are dealing with this issue much better. I've even escalated the matter to the Competition and Markets Authority (CMA) because of their poor customer service. It's really disappointing that this company cares more about dodging responsibility than actually keeping their customers happy.
Recent stay at Montgomery Cottage
During my recent trip staying at one of their cottages, I was really let down by the company. I've stayed with them three times before and always had a fantastic time, but this visit was a whole different story. The cottage, Montgomery Cottage in Docking, was honestly in a terrible condition. The glowing reviews I read online just didn't match up with what I actually experienced. I even checked Trip Advisor and saw that others felt the same disappointment. It's a real shame, as I won't be booking with them again since they didn't give me any confidence that future stays would be up to scratch. I'm usually the one recommending holiday spots to my big family and group of friends, so it's a shame they won't be getting any of our business after this.
Sunset, Overstrand property stay
The place is in a beautiful spot with a lovely view, but, to be honest, we were a bit let down by the whole experience. The actual house was not very well looked after - there was hardly any water pressure, the kitchen equipment was lacking, and it definitely needed a fresh coat of paint with marks and scratches on the walls. Plus, it was not very clean - we found cobwebs, spiders, and even some dead light bulbs. And despite promises of a nice welcome pack, we only got the basics. All these problems really took away from what could have been a nice holiday.
Self-catering cottage booking
I have to say, booking this self-catering cottage turned into a complete nightmare. When I arrived, the cups and cutlery were stained, and there were so many chipped plates and bowls. It was not a great start at all. But the real kicker was finding my car scratched when I left, even though I had parked exactly where they told me to. Norfolk Hideaways wouldn't take any responsibility for the damage, which left me with a £250 repair bill. I won't be using their services or booking this cottage again, that's for sure. My advice to anyone thinking of booking this place - watch out for parking problems and lack of accountability.
Booking cancellation due to health issues
I'm sorry, but I had to cancel my booking because of unexpected health problems. I got in touch with the company promptly to explain, but I was let down to find out that I would only get a 50% refund, even if they managed to re-book the property. It doesn't seem right or fair, especially when I've heard that other companies like Airbnb, hotels, and HomeAway have all given full refunds in similar situations. I just want to warn others to be careful and think twice before booking with this company.
Stay at The Innings, Burnham Deepdale
We spent a lot of money for a 3-night stay in March and honestly, it wasn't worth it at all! When we got there, the house was absolutely freezing, none of the radiators were on, and there weren't any supplies for the log burner or the kitchen. I had to rush out to buy logs, kindling, and milk - definitely not the ideal way to start our holiday. On top of that, there were no matches for the fireplace, so I had to head out once more! The water heater had been switched off, so we couldn't even take a proper shower. The noise from the economy 7 water heating and the bathroom extractor fan was really bothersome. The conservatory was freezing, the guttering leaked onto our heads, and the garden was in a right state with dirty table and chairs. Plus, there weren't enough cooking utensils. The only positives were the location, cleanliness, and furnishings. But all in all, I don't think we'd go back there again. I reckon Barefootretreats is a much better option with their welcome pack and property checks before you arrive.
Stay at a beach house in Overstrand
We recently had a lovely break at a quaint beach house in Overstrand. The location was just right, and the accommodation was nice and clean. However, our stay was overshadowed by a disappointing incident with a delicate purchase from a local shop. Despite our efforts to pack it last, we unfortunately forgot it in the chaos of packing. This item has since gone missing, causing quite a bit of upset. We were disappointed to find out that the responsibility for this loss wasn't in the hands of the shop. Luckily, after getting the local authorities involved, the items were found, and the office staff were incredibly helpful in making sure it was safely returned to us. It's a shame that in times of vulnerability like this, trust can come under scrutiny.
Most beautiful holiday homes
They have been offering so much beautiful holiday homes for all kind of people that it will blow your mind. I am saying because I explored all their options. And like everyone I have a dream house or some dream to live few days in such places. Their beach houses and cottages are so ' awesome' almost like fantasy. I had so peaceful, cherished family vacation where we were lot of people stayed and enjoyed at the beach house.
About Norfolk Hideaways
Holiday homes can be found at many travel agencies or holiday providers. So how will you know which company is the right company to book with? One company that may have something you like is Norfolk Hideaways. But what kind of holiday can you expect from their properties? How clean and comfortable are they? Will the property owners be honest about their properties? How easy is it to offer your own apartment or cottage via their website? And what kind of customer service does Norfolk Hideaways offer if something does not go according to plan and you go to them with a problem or complaint? The best judges on these matters are the people who have already stayed at a property offered via Norfolk Hideaways. Their experiences and opinions are the best way to find out if Norfolk Hideaways really offers what you are looking for. That way, you will make a well-informed decision.
About Norfolk Hideaways
Norfolk Hideaways is a holiday provider. The company was started in 2009 with just six properties. Now they have over 300. On their website, they offer a variety of properties including cottages, beach houses, barns, boathouses, beach huts, and apartments. They also offer luxury holidays, dog-friendly properties, and pet-free properties. These properties can be found all over Norfolk in cities and surrounding villages such as Thornham, Sandringham, Old Hunstanton, Comer, Brancaster, Hold, Blakeney, Sheringham, Burnham Market, Heacham, Rural Norfolk, and various other places. Their holiday properties are ideal for cycle holidays, birdwatching holidays, walking holidays, romantic honeymoons, family holidays, sailing holidays, etc. On their late availability page, you can find last-minute deals that can be a great option if you want to leave on short notice. It is also possible to offer your own property via their website.'
Services of Norfolk Hideaways
You can book one of their cottages or holiday homes by making use of the online booking service on their website. You can check availability by filling in your date, the number of days you want to stay, the number of bathrooms you need, and whether you would like to bring a dog or not. They have an online newsletter that you can sign up for if you wish to stay updated on their news and latest offers. If you need customer service from Norfolk Hideaways, you can reach them via email or by giving them a call.
Complaints, Compliments, and Tips for Norfolk Hideaways
If you have stayed at one of the properties offered by Norfolk Hideaways, we would like to know about your stay. How easy and accessible was their booking process? What was the beach hut or apartment like? Did the cottage meet your expectations? What kind of guests did they allow to stay at the property? And what kind of customer service does Norfolk Hideaways provide? Write a review about Norfolk Hideaways and share it here on BritainReviews. This way, other people can read your review and decide if Norfolk Hideaways is the kind of company they would trust with their property or holiday.
Customer reviews about Norfolk Hideaways. What will a holiday be like at their beach houses, apartments, boathouses, beach huts, cottages, or barns?
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Holidays and Trips | Accommodation Reviews & Experiences
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Last update: November 2025
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Review with most votes
Most beautiful holiday homes
They have been offering so much beautiful holiday homes for all kind of people that it will blow your mind. I am saying because I explored all their options. And like everyone I... Read onBy: Jaby Anderson