ClearScore Reviews
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Customer service assistance
I had a problem the other day that I wasn't sure how to fix by myself. So, I got in touch with customer service for some help. I was really happy with the support I got from them. The person I spoke to knew their stuff, was really patient, and did everything they could to sort out my problem fast. I'm really grateful for their help and how professional they were.
Quick and thorough response<br>
Today I got in touch with customer service about a strange account on my credit report. I was happy to get a quick and thorough explanation about why it was there, which really helped clear things up for me and made me feel less worried. The service I got was really good, it made me feel confident and content. In general, I was really impressed with how helpful and professional the ClearScore team were.
Easy set up and excellent customer service
I found setting up my account really easy, but I did have a little problem with my address details. Thankfully, a lovely guy called Sanjay from customer service sorted it out super quickly. The service I got was top-notch and I was really impressed with how efficiently they fixed my problem.
Account assistance and peace of mind
The customer service at this company is outstanding! I had some issues with my account recently and needed urgent help with disabling a security feature. The team responded quickly and solved my problem promptly, even on a weekend. Because ClearScore provides access to sensitive information, it was really important for me to get immediate help, especially as I've been a victim of identity theft before. The agents were not only efficient but also showed empathy and understanding for my situation. ClearScore really saved the day for me and I can't thank them enough for their fantastic service.
Credit report dispute resolution
I had a bit of a problem the other day when I saw something on my credit report that I didn't recognise. I decided to get in touch with the company on the 20th of May 2024 to sort it out. I was pleasantly surprised when ClearScore got back to me really quickly the next day with a clear and satisfying explanation. It's really nice to see such swift responses, especially when other companies can take ages to reply. I really appreciate their fast and efficient customer service. Good job, ClearScore!
Credit tracking app
The credit tracking app is really handy for keeping an eye on credit searches, which is quite important for keeping track of your financial stuff. I had to get in touch with customer service over chat cause my address wasn't updating properly. The person I spoke to was super helpful and sorted out the issue quickly without any bother. I'm really happy with the service from the ClearScore team.
App accuracy issue
The app is alright for checking credit scores, but the customer service is absolutely terrible! My score is completely inaccurate and they won't give me any explanation. I've reached out to them multiple times, but they never respond. They need to get their act together!
Credit report correction
I asked for a correction on my credit file with ClearScore because of a problem with EE. ClearScore got back to me really quickly and were super efficient in sorting it out with Equifax Consumer Support. I got a response within 24 hours, which was awesome. All in all, I was really happy with the service from ClearScore and would definitely recommend them to anyone who needs help with their credit report.
Credit score App
This credit score app has been a total game-changer for me. It's really helped me get to grips with my credit score in easy-to-understand language and has given me some really useful tips on how to make it better. And, on top of that, it's put me in touch with different credit companies who have already given me the green light for loans and credit cards. With ClearScore, all that stress about getting approved just disappears. I can't recommend this app enough to anyone who wants to get a handle on their credit score.
Credit Report
I must say, getting my Credit Report was a bit intimidating at first - it seemed like the system had more info on me than I did! But once I got over that initial shock, the whole thing was pretty straightforward and hopefully spot-on. It's such a relief to have all this info right there on my screen.
ClearScore Customer Service
The customer service was absolutely fantastic! I had a question when I first signed up and it was sorted out quickly and really politely. They fixed the issue in no time at all and it was a great start to my experience with this company. I would definitely recommend them to anyone else.
Helpful customer service
I had a brilliant time with this guy called Afzal from the help centre. He was super helpful and quick to respond, which made everything so much easier and more pleasant for me. You don't often find customer service as good as his these days, but he really went the extra mile to help me out.
Credit rating improvement plan
Being connected to a credit improvement service like Creditstepping has really made a difference for me. Even though my credit history wasn't great, they've put me on a 6-month plan to improve my credit scores. I really appreciate all the help and support I've gotten from this programme. If it weren't for the credit scoring service suggesting it, I would have been clueless about how to fix my credit. I totally recommend using these kinds of services if you're in the same boat.
Credit card app
This app was really straightforward to use and it finally helped me to get a credit card after struggling to get approved elsewhere. I'm really thankful for the assistance and how easy the whole process was. Thank you so much!
Rebuilding credit report
ClearScore really came through for me when my email got hacked and I had to sort out all my accounts. Big thanks to Tarika and the team for all their fantastic help. The agent who helped me out was an absolute hero and made everything easy and hassle-free. Really appreciate it!
Easy credit score building tool
ClearScore has been such a great help in showing me how to boost my credit score. The website is really easy to use and helps me see where I stand financially. It gives me practical advice on how to improve my credit, which has actually worked well for me. I'm grateful for the clear guidance and useful tips they offer.
Account recovery assistance
I was really happy with the great customer service I got from a guy named Hassan. I was struggling to get into my account, but Hassan helped me out quickly and effectively. He talked me through the steps to get back in and he was so patient and knew what he was doing the whole time. I felt calm and sure that he could fix the problem, and I'm so thankful for his assistance.
Debt review credit report
I just wanted to give a massive shoutout to the customer service agent who really went the extra mile to help me out. They helped me get access to my credit report for free, which was a huge relief after I finished up my debt review. Customer service like that is hard to come by in Cape Town, where so many agents seem to lack those basic skills. It was truly amazing service and I just wanted to say a big thank you for going above and beyond!
Credit report improvement
The service I received to help improve my credit report was decent. Although, I did find that the information about when updates would happen could have been communicated more clearly. Also, I think the website could be easier to use and navigate. Despite these small problems, ClearScore did manage to correct some errors on my credit report, which was the main reason I used their service.
Login issue due to two-step authentication code
I've been struggling to log into the app for the last four months because of the two-step authentication code. I've tried several times to reach out to customer service through email and chat, but the problem still hasn't been fixed. It's really annoying that there's no direct phone number to call for help, and it feels like no one is paying attention to the ongoing system error.
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