Interactive Investor Reviews
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Reviews (19)
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SIPP enquiry
So, I gave them a call to enquire about my SIPP and this chap called Wasim was really helpful. He really went out of his way to get the information I needed by speaking with experts in the back office. It's great when someone makes that extra effort to assist you, isn't it? This is something I really appreciate about this company. And, you'd think that with their competitive charges, their service might be lacking, but to be honest, I haven't noticed any drop in quality since I switched from another provider. On top of that, I'm now saving a lot of money on charges. It's a win-win situation, mate!
US stock purchase
I recently had the pleasure of dealing with an employee from this company who helped me purchase some US stock. The officer I spoke to, James Harrison, was truly knowledgeable, confident, and helpful. It was clear that he understood the stock market well and gave me valuable insights and advice. The service I received from James was exceptional and reflected positively on the company. I think employees like James are a real asset to the organisation and are crucial in keeping customers happy. I wish James all the best in his current and future work.
ISA Transfer to Investment Platform
I recently switched my ISA from one investment platform to another and I was really happy with how easy it was. I had been thinking about it for a while and finally made the decision to move my ISA to a different platform. I started the transfer on 22nd May and was surprised to see that it was all done by 6th June, a whole month earlier than I had anticipated. I just wanted to say a big thank you to everyone involved in making the process so smooth and quick.
Phone customer service review
When I gave the customer service number a ring, I was really impressed by how helpful they were. They connected me with Abdul, who was very knowledgeable. He assisted me with my international transactions and made sure I understood everything. Additionally, he shared some bonus money-saving tips with me! Abdul was incredibly professional and attentive. After the call, I felt like a finance pro all thanks to him.
Stock trading help
I had a chat with this lady called Mohini from customer service today, about something to do with National Grid which was a bit dull - but she was really great and guided me through it all. She was really lovely and helped me figure out what needed to be done. I'm feeling really happy and thankful for her assistance, so grateful!
SIPP questions answered by Kash
I had a chat with Kash today about my SIPP. He was really helpful and friendly. He explained everything I needed to know, and I didn't have to deal with any irritating machines. It was wonderful and really brightened up my day!
SIPP queries resolved by helpful staff
I recently had some questions about my SIPP and investment in a Rights Issue. I spoke to Cameron Wallace, who was really knowledgeable and helped me out a lot with my SIPP. I also chatted with Matthew Graham about investing in the Rights Issue for Nat Grid. Even though it took some time, Matthew was patient and clear in guiding me through the process. I really valued the support I received from both of them.
Financial advice
I got some great financial advice from the customer service team at the company recently. Jake and Hamid were really helpful and knew their stuff, giving me useful info and helping me out with my questions. I've always thought the website was brilliant, and my experience with their customer service team just made me think even more highly of the company.
Investment Company Review
I had a really good experience with a customer service rep called Annie. She was so helpful and sorted out all my problems, going the extra mile to help me. I was really impressed with how well she looked after me and it made me feel like a valued customer. I think this investment company is the best because of their great customer service and support.
Last-minute rights issue resolution
I had to sort out a rights issue with my holding in a hurry, so I called for help. I spoke to an advisor named Karen O, who addressed my problem smoothly and professionally. She was patient, attentive, and went the extra mile to fix my issue quickly. Karen O really shows what great customer service is all about and is a real asset to your team.
Transfer trading account into ISA
I had a chat with James M about transferring my account to an ISA. He was really helpful and provided me with loads of information about it. James was such a nice and professional guy. Well done, Interactive Investor, keep it up!
First telephone purchase of a bond
I just bought a bond over the phone for the first time, and honestly, it was a breeze. Kevin, the guy I talked to, was so helpful and made it all really simple for me. Big thanks to him for guiding me through and being so supportive during the whole thing.
Pension issue
I had some trouble getting money out of my pension, but luckily a quick call to customer service sorted everything out. Shaun was really professional and polite, which stopped me from having to change to a different provider.
Online investment platform
Logging in can be such a pain sometimes, but the prices seem pretty fair. Still, I can't shake off the worry about how quickly I'd be able to move my investments if something urgent comes up.
SIPP Account Management
I received amazing service from the customer support team. Whenever I had any questions or issues with my SIPP account, I could just give them a ring and get help straight away. I recently had a chat with a helpful chap named Wass who sorted out all my problems quickly. The whole experience was absolutely top-notch.
Account issue resolved
I had a bit of trouble with my account, but Paul Dodd was really helpful and sorted everything out for me. He was really friendly and patient, which made me feel so relieved. Massive thanks to you, Paul!
Limited transaction download functionality
The service on this platform has some good points, but it's a bit let down by not being able to download transaction details in a csv or Excel file. They've given us a tax certificate recently, but it's missing important capital gain info which makes it hard for us customers to work out our CGT liability, especially with the reduced £3K allowance.
SIPP investment
I had a recent experience with a representative who seemed a bit lacking in the information department when it came to helping me with my SIPP investment. Dean, the rep, was pretty helpful and professional, but I was a bit let down by the pension team's lack of thoroughness. It took a while, but we got everything sorted eventually. It would be a lot handier if there was a direct line to the pension team instead of having to go through a middleman, just to avoid any communication hiccups. All in all, my experience with the service for my SIPP investment was alright, but definitely could use some improvements.
ISA Trading Account
Yesterday, I gave them a ring to ask some questions about my ISA trading account that I started this year. Steve, the guy I spoke to, was really helpful and friendly. He answered all my questions and made sure I had all the information I needed. It was really nice to have such good service, so thanks a bunch!
Review with most votes
SIPP investment
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