Discover Cars Reviews
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Angela Enright
2 reviews
GB
Scam artists with poor after sales
I purchased car hire for my trip to Florida. Paid the deposit and was told the total I would pay on pick up. When we got there the company they were using tried to add all kinds of extras saying they were mandatory. They weren't and I highlighted this in the contract. They removed all charges except for a tax of $68 I was told this would have to be taken up with Discover Cars as they have made a mistake. I paid the $68 and then contacted Discover. More than a month later and keep being asked for the same documents I have already given them they are now saying I added extra services. I didn't I was charged state tax which Discover had already charged me. I also left my sons airpods in the car but they will not even reply to the request for them to chase the company about retrieving them even though I have said i'll pay all postage costs. They are complete scam artists. They will add additional charges to your rental, they use dodgy third party dealers who use apple tags to track your journeys and their after sales is beyond appalling.Dear Angela,
We apologize for any harm caused.
I managed to find two reservations with your name, one for the United Kingdom and one for Australia.
I couldn't find the reservation mentioned above.
DiscoverCars.com is a rental car price comparison platform... we are not the agency. When a customer loses an item inside the vehicle, only the rental supplier can assist them.
What we do, however, is notify the agency about what happened.
Before the customer finalizes the reservation, we inform them about the rental conditions, what is included in the rental price, and what is not.
Normally, for reservations in the USA, the following insurance is not included and is mandatory... Collision Damage Waiver... Third Party Liability (TPL)... Theft Protection. Therefore, the main driver must carry these documents with him or buy them at the counter.
Some fees are included in the rental price, whereas others are not.
So that I can investigate your case in more depth, I need your reservation number, DC xxxxxxx.
Send me a message at reviews@discovercars.com, and I will help you with the process.
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community ManagerCar rental
Intentionally dishonest. Never even knew I was dealing with them, as they snuck in through the back door once I booked on Skyscanner. Never sent me a confirmation email and added about £70 on the price I agreed on Skyscanner but only knew when I picked the car up and then it was too late.
Dear Tom,
We apologize for any inconvenience caused.
Whenever the customer completes the payment with us or our partners, the system sends the voucher automatically.
Normally, when the customer does not receive this document, it is because the email was entered incorrectly.
DiscoverCars.com has honesty with our customers as one of its principles.
Therefore, I want to evaluate your reservation and this possible additional fee.
Send me a message at reviews@discovercars.com with your reservation number, and I will help you with the process.
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community Managercar rent
This message to the public, I want to advise you before you book with Discover Cars, I have booked a trip to Saint Maarten I had paid before I flew when I arrived at the supplier, he said that the card machine was not working and he would not accept AMEX, and he stated that is not my problem and the refund will be back to me within 2 weeks from discover cars as he will inform them I have been trying now to get my refund for 2 months and the customer service is very rude, and they never answer the phone think twice before you book with this company or simply look for the supplier for the country you travel too more cheep I find, and you do not have to pay before you arrive any way this didn't wait at the airport as I requested after long phone calls with both the company and the supplier they send me someone to pick me up with other people to go to the office.
Dear Mohamed,
We apologize for any misunderstandings.
For me to accurately evaluate your case, I need your reservation number, DC xxxxxxx.
DiscoverCars.com has honesty with our customers as one of its principles.
Therefore, before finalizing the reservation, we will inform our clients which credit cards will be accepted by our rental suppliers.
Normally, in Europe, providers do not accept AMEX.
We can make refunds when requested up until the time of pickup... after this time, no refunds can be made by us.
DiscoverCars.com is a rental car price comparison platform, so we work with more than 500 providers and always find the best deals of the day.
If the customer decides to book directly with the provider, they will only receive a quote from one company.
Send me a message at reviews@discovercars.com, and I will look into your case in more detail.
Thank you for your feedback.
Bruno Fernandes,
Community ManagerThe quotFull Coveragequot is a fraud
I have a "small letters" trap that will allow DscoverCar to avoid reimbursement of damages.
There is 28 day time limit for reimbursement claim after the car return. This is shorter than what most rental companies will provide charge request if you were misfortune to have a damage to the car.
I purchased the "Full Coverage" and had an accident which the rental car company provided the claim after 30 days. DicoverCard did not cover it, based on a paragraph in the terms that says that claims must be placed 28 days after the car return, regardless of the time the rental company claimed it.
There are better agents that provide this service without tricking their customer with the "small letter" trap.Dear Meir Bar-Tal ,
We regret that the local agency made the documents available only after our deadline for the claim. Please note, however, that after this comment, our special department, Customer Satisfaction, contacted you and informed you that we will cover the cost of the damage in the amount of 371.36 EUR. Therefore, this case is considered solved. Our team always takes it into consideration on a case-by-case basis, so you have been successfully reimbursed! If you have any further questions, please send us a message to reviews@discovercars.com.
Bruno Fernandes
Community Marketing Managercar hire
I usually don't leave bad reviews but I did have a few problems with discovercars.com
1 - The booking number never worked in My Booking so I could never manage my booking or see the details. I sent an email but it was a long wait before I got a reply.
2 - I paid the full amount for my car booking to discover cars but then I also got charged around £198 by budget when I handed back the car. I looked at the invoice and there was a voucher prepayment of around £468 which got deducted off the total bill from Budget - it appeared budget never received the full funds from discovercars.com so I had to pay the deficit. I then emailed support, only for them to say it will take upto 15 days to respond.
I am absolutely sure it's a great service when it works, but when it goes wrong, you can't get the support from this lot. I would seriously be concerned if there was a ... problem. Book direct to Budget / Avis / Whoever. It won't save you much in the long term.Dear Oli,
Thank you very much for this message. We will take note and improve our service. Sometimes the customer can't access the reservation page because the registered email address is misspelled or the password is lost. In this case, all we need is the name of the main driver to be able to find the booking. Regarding booking directly with the supplier, we do not recommend it because our prices are always the lowest in the market and so is our coverage. Please send us an email with the name of the main driver to reviews@discovercars.com, and we will investigate why you have paid more than the contracted amount on our website. We are always here to help customers and really understand what happened on that reservation. Your opinion matters to us. Thank you for your feedback.
Bruno Fernandes
Community Marketing ManagerUsed in July 2021. Never again!
See beneath my urgent e-mail sent 2 weeks ago as they absolutely do not pick up the phone.
Until today no call, no e-mail or text message whatsoever. Disaster! Do not use this middle man!
I picked up a car yesterday but cannot accept its condition.
It is 6 years old car, 61000 km, literally each part has some demages. It is dirty inside. No position light. Each tyre is different and one is 7 years old. Basically the car does not meet safety standards and I cannot use for transportation of my family.
Of course I pointed at these when picking up but a representative did not have alternative option so I had no choice. She promised to get a better car for me but I am not sure this will happen. Please, help to get it replaced or I refuse to pay and want to terminate the conract immediatelyDear MARIUSZ,
We are very sorry that the vehicle was not in good condition. This kind of message is very important to us because our priority is always the safety of our customers. Therefore, we have already closed many partnerships because the local provider did not respect the safety standards. We really want to help you and talk to you. Please send us a message to reviews@discovercars.com and we will offer you a credit for your next booking as well as other types of compensation. Thank you for your message.
Bruno Fernandes
Community Marketing ManagerRental experience with Discover Car Hire
What is important is to separate the company Discover Car Hire from the local service provider. The company is just a website to link the customer and provide additional services such as insurance. What I would like to make the people aware of is the misleading "Full refund" policy for early cancellation. It just happen to me. I booked beginning of June for the period of September. 10 days later, I found another offer and decided to cancel the booking. This company only proposes a voucher for use in future reservations. So BE AWARE that you are stuck with this company if you want to cancel.
Dear Joe,
Thank you very much for your message. Please note that if the reservation is cancelled up to 48 hours before the pick-up, we can refund you the money back. You must send us a message for this, because every time a cancellation is made through My Booking page, the system gives you a credit back. Send a message to reviews@discovercars.com and I will help you. Please provide the full name of the main driver and the reservation number. Thank you.
Bruno Fernandes
Community Marketing ManagerSimply good
I like it. i hired the car for my Europe trip and it was awesome. they helped me and save my money as well. the overall trip was good and i must say i think i will use it one more time
Dear Denny lavato,
We are extremely happy to have your feedback! We have the lowest prices on the market and that is why we have so many clients who rent cars with us. Glad to know that in the future we will have you back with us. Thanks for your message and for sharing your experience.
Bruno Fernandes
Community Marketing Manager
Review with most votes
Simply good
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