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Intentionally dishonest. Never even knew I was dealing with them, as they snuck in through the back door once I booked on Skyscanner. Never sent me a confirmation email and added about £70 on the price I agreed on Skyscanner but only knew when I picked the car up and then it was too late.
Dear Tom,
We apologize for any inconvenience caused.
Whenever the customer completes the payment with us or our partners, the system sends the voucher automatically.
Normally, when the customer does not receive this document, it is because the email was entered incorrectly.
DiscoverCars.com has honesty with our customers as one of its principles.
Therefore, I want to evaluate your reservation and this possible additional fee.
Send me a message at reviews@discovercars.com with your reservation number, and I will help you with the process.
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community Managercar rent
This message to the public, I want to advise you before you book with Discover Cars, I have booked a trip to Saint Maarten I had paid before I flew when I arrived at the supplier, he said that the card machine was not working and he would not accept AMEX, and he stated that is not my problem and the refund will be back to me within 2 weeks from discover cars as he will inform them I have been trying now to get my refund for 2 months and the customer service is very rude, and they never answer the phone think twice before you book with this company or simply look for the supplier for the country you travel too more cheep I find, and you do not have to pay before you arrive any way this didn't wait at the airport as I requested after long phone calls with both the company and the supplier they send me someone to pick me up with other people to go to the office.
Dear Mohamed,
We apologize for any misunderstandings.
For me to accurately evaluate your case, I need your reservation number, DC xxxxxxx.
DiscoverCars.com has honesty with our customers as one of its principles.
Therefore, before finalizing the reservation, we will inform our clients which credit cards will be accepted by our rental suppliers.
Normally, in Europe, providers do not accept AMEX.
We can make refunds when requested up until the time of pickup... after this time, no refunds can be made by us.
DiscoverCars.com is a rental car price comparison platform, so we work with more than 500 providers and always find the best deals of the day.
If the customer decides to book directly with the provider, they will only receive a quote from one company.
Send me a message at reviews@discovercars.com, and I will look into your case in more detail.
Thank you for your feedback.
Bruno Fernandes,
Community ManagerThe quotFull Coveragequot is a fraud
I have a "small letters" trap that will allow DscoverCar to avoid reimbursement of damages.
There is 28 day time limit for reimbursement claim after the car return. This is shorter than what most rental companies will provide charge request if you were misfortune to have a damage to the car.
I purchased the "Full Coverage" and had an accident which the rental car company provided the claim after 30 days. DicoverCard did not cover it, based on a paragraph in the terms that says that claims must be placed 28 days after the car return, regardless of the time the rental company claimed it.
There are better agents that provide this service without tricking their customer with the "small letter" trap.Dear Meir Bar-Tal ,
We regret that the local agency made the documents available only after our deadline for the claim. Please note, however, that after this comment, our special department, Customer Satisfaction, contacted you and informed you that we will cover the cost of the damage in the amount of 371.36 EUR. Therefore, this case is considered solved. Our team always takes it into consideration on a case-by-case basis, so you have been successfully reimbursed! If you have any further questions, please send us a message to reviews@discovercars.com.
Bruno Fernandes
Community Marketing Managercar hire
I usually don't leave bad reviews but I did have a few problems with discovercars.com
1 - The booking number never worked in My Booking so I could never manage my booking or see the details. I sent an email but it was a long wait before I got a reply.
2 - I paid the full amount for my car booking to discover cars but then I also got charged around £198 by budget when I handed back the car. I looked at the invoice and there was a voucher prepayment of around £468 which got deducted off the total bill from Budget - it appeared budget never received the full funds from discovercars.com so I had to pay the deficit. I then emailed support, only for them to say it will take upto 15 days to respond.
I am absolutely sure it's a great service when it works, but when it goes wrong, you can't get the support from this lot. I would seriously be concerned if there was a ... problem. Book direct to Budget / Avis / Whoever. It won't save you much in the long term.Dear Oli,
Thank you very much for this message. We will take note and improve our service. Sometimes the customer can't access the reservation page because the registered email address is misspelled or the password is lost. In this case, all we need is the name of the main driver to be able to find the booking. Regarding booking directly with the supplier, we do not recommend it because our prices are always the lowest in the market and so is our coverage. Please send us an email with the name of the main driver to reviews@discovercars.com, and we will investigate why you have paid more than the contracted amount on our website. We are always here to help customers and really understand what happened on that reservation. Your opinion matters to us. Thank you for your feedback.
Bruno Fernandes
Community Marketing ManagerUsed in July 2021. Never again!
See beneath my urgent e-mail sent 2 weeks ago as they absolutely do not pick up the phone.
Until today no call, no e-mail or text message whatsoever. Disaster! Do not use this middle man!
I picked up a car yesterday but cannot accept its condition.
It is 6 years old car, 61000 km, literally each part has some demages. It is dirty inside. No position light. Each tyre is different and one is 7 years old. Basically the car does not meet safety standards and I cannot use for transportation of my family.
Of course I pointed at these when picking up but a representative did not have alternative option so I had no choice. She promised to get a better car for me but I am not sure this will happen. Please, help to get it replaced or I refuse to pay and want to terminate the conract immediatelyDear MARIUSZ,
We are very sorry that the vehicle was not in good condition. This kind of message is very important to us because our priority is always the safety of our customers. Therefore, we have already closed many partnerships because the local provider did not respect the safety standards. We really want to help you and talk to you. Please send us a message to reviews@discovercars.com and we will offer you a credit for your next booking as well as other types of compensation. Thank you for your message.
Bruno Fernandes
Community Marketing ManagerRental experience with Discover Car Hire
What is important is to separate the company Discover Car Hire from the local service provider. The company is just a website to link the customer and provide additional services such as insurance. What I would like to make the people aware of is the misleading "Full refund" policy for early cancellation. It just happen to me. I booked beginning of June for the period of September. 10 days later, I found another offer and decided to cancel the booking. This company only proposes a voucher for use in future reservations. So BE AWARE that you are stuck with this company if you want to cancel.
Dear Joe,
Thank you very much for your message. Please note that if the reservation is cancelled up to 48 hours before the pick-up, we can refund you the money back. You must send us a message for this, because every time a cancellation is made through My Booking page, the system gives you a credit back. Send a message to reviews@discovercars.com and I will help you. Please provide the full name of the main driver and the reservation number. Thank you.
Bruno Fernandes
Community Marketing ManagerSimply good
I like it. i hired the car for my Europe trip and it was awesome. they helped me and save my money as well. the overall trip was good and i must say i think i will use it one more time
Dear Denny lavato,
We are extremely happy to have your feedback! We have the lowest prices on the market and that is why we have so many clients who rent cars with us. Glad to know that in the future we will have you back with us. Thanks for your message and for sharing your experience.
Bruno Fernandes
Community Marketing Manager
About Discover Cars
Have you ever faced difficulties while renting a car? It does not precisely matter if you are in your own country, or in a foreign one, renting a car can be difficult sometimes. This is because there are different types of cars and that is why you might have your own preferences. Not only that, but the pricing can be an issue too. Besides that, finding a perfect location for picking up the vehicle and dropping it off is also necessary. So the question is, how can you manage all that with ease?
Well, Discover Cars Hire is what you are looking for. Discover Cars Hire is an all-in-one online car rental service. But do you actually think the company is legit and not a scam? If you are confused, it is better not to take the risk and go through the Discover Cars Hire reviews and see what other customers are saying about them.
About Discover Cars Hire
Discover Cars Hire is a website that provides car rental offers. They don’t have any rental cars of their own, but they can help you to find the cheapest and best company to hire a car from. They provide rental offers in over 150 countries. That means you can rent a car in Greece, Spain, Italy of France. But even outside of Europe, they will be able to arrange a rental vehicle for you. Examples are Canada, California, Turkey, Croatia, Morocco, New-Zealand and the Canary Islands. Wherever you want to go, there is a chance that Discover Cars Hire can provide you with a rental car. I total, they rent as much as 2,000,000 cars. They promise that there won’t be any hidden fees or booking fees. Therefore, the rental price can stay low. Also, they allow you to cancel your booking for free. After all, there might be circumstances because of which car rental is no longer necessary. The feeling that you won’t have to pay for cancelling your reservation might be comforting. They work together with car rental companies such as Alamo, Hertz, Europcar, Thrifty and Enterprise.
Car renting service of Discover Cars Hire
If you visit the Discover Cars Hire site, the first thing that you will see is an option to enter the airport and confirm the dates. Users can simply enter their location or the city where they want to rent the car, and they will be good to go. Discover Cars Hire also allows the users to enter the pickup and drop-off date to exterminate all the hassles. You can also compare the prices of different rental dealers and see which one is offering the cheapest services.
The mission of Discover Cars Hire
Discover Cars Hire aims to offer its services to almost everyone in this world. That might also be the reason why they support more than 140 countries as of today. Besides that, they have more than 10,000 locations all over the world that the people can access and find different types of cars as per their likings. Discover Carss rental is also partnered with more than 500 brands and companies. As for their aim, they just try to offer the best possible rental cars, at the best prices, at the perfect locations.
Support and Terms
You can also dial the Discover Cars Hire number and talk to their representatives in your own language. Users are also given the option to contact through email and get their queries answered. Discover Cars Hire do not charge any type of fee from their customers, and they also allow the users to cancel the rental bookings for free.
Complaints, Compliments and Tips for Discover Cars Hire
Do you have any experience with Discover Cars Hire yourself? If you have rented a car via Discover Cars Hire, you might be able to tell us more about it. Was it easy to rent a car via their website? What did the car look like? Was the vehicle well-maintained? And could the customer service of Discover Cars Hire handle your questions or problems? Write a Discover Cars Hire customer review and let us know how you feel about this car rental comparison website.
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Contact Information
Categories Discover Cars
Car Rental Reviews & Experiences | Car services
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Seite online seit: 17 October 2018
Letzte aktualisierung: 29 November 2024
Review with most votes
Simply good
I like it. i hired the car for my Europe trip and it was awesome. they helped me and save my money as well. the overall trip was good and i must say i think i will use it one m... Read onBy: Denny lavato