Parts in Motion - Overall Rating based on 29 reviews
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Faulty car sensor replacement
I bought a dodgy car sensor from Parts in Motion which conked out after just 5 months. But the customer service team were really helpful and quickly sent me a new replacement. To top it off, they even gave me a refund for the replacement part, which I wasn't expecting at all. I was really impressed with how they sorted everything out and made sure I was happy. All in all, I had a good experience with Parts in Motion and would definitely recommend them to others.
Regular eBay orders
I've been buying stuff off eBay quite often, and I've had quite a few dealings with this particular company. They've always looked after me, giving me top-notch customer service, good quality parts, and quick deliveries. Even when they did mess up once and sent the wrong bit, they sorted out the refund pretty sharpish. All in all, these guys are proper top-notch when it comes to supplying parts, so I reckon they're well worth checking out if you need anything for your motor.
Clutch kit purchase
Their stock had the clutch kit I was after when other places didn't. I ordered it on the 26th of February and got it two days sooner than expected. Their customer service is excellent, never failing to meet my needs. Parts in Motion is now my first choice for anything car-related. The prices are reasonable and I'm grateful for the free delivery they provide.
Shock absorbers, anti roll bar links, control arms, engine mounts
I've been shopping at Parts in Motion for a while now, getting all sorts of parts for my Volvo which has quite a few miles on it. Whether it's shock absorbers or control arms, I've always trusted them to give me top-notch parts that keep my car running smoothly. What I really love is that my orders always come early and in perfect condition (always Febi Bilstein). The only problem I had was when one of the Tie Rod ends was damaged, but their customer service team sorted it out quickly and sent me a replacement right away. The staff are always sorry and really helpful if there are any issues, so shopping there is always a good experience. I'll definitely be coming back for more, and I'd recommend Parts in Motion to anyone looking for quality car parts.
Various car parts
I bought some car parts from this company and was a bit disappointed when two parts were missing. But I have to say, their customer service was really good. I got in touch about the missing parts and they sorted it out quickly, checked my order, found the missing parts, and got them to me fast. The communication was excellent and I felt like they really cared about me as a customer. Even though there was a small issue at the start, I would definitely recommend this company and will use them again in the future.
Car parts, few years
I've been buying car parts from this place for a good few years. They're really great at making sure you get the right parts, and if there's any issues, they sort it out quickly. The service is top-notch and the delivery is super fast. I'm always impressed by how well they take care of their customers. They're just the best!
New backbox for my car
I ordered a new backbox for my car and it came pretty fast. The quality was top-notch, but I did have a little problem with how it fit. The customer service team were really helpful though, and they sorted it out for me quickly.
Febi Bilstein brake discs and pads
I recently bought some Febi Bilstein brake discs and pads for the front of my car from Parts in Motion. The prices were great, and they arrived pretty quickly. What I liked was that the parts came with a 3-year warranty, giving me some peace of mind. The only issue was that when we opened the box, my mechanic noticed that one of the brake pads had lost its retaining clip, which seemed like a problem with quality control from the manufacturer.
But, the good thing was that Rico from Parts in Motion quickly gave me a refund for the faulty pads, showing top-notch customer service. Now I've got a slightly squeaky brake pad, but I have to say, I really appreciate how professional and efficient the team at Parts in Motion were. I reckon I'll probably order the same parts again in the future just to make sure all the pads are spot on.
I would definitely recommend Parts in Motion for their customer service, pricing, and overall experience. Just be sure to check with them before you order to make sure the parts will fit your vehicle perfectly.Clutch kit
Avoid. Order a clutch kit, they send the wrong one (on there website and Ebay said is the correct one), fitted to car, not good, almost destroyed my gear box, sent it back, didn't want to refund me as it was signs of use. Very rude customer service, didn't want to compensate me as is clearly there fault. In the end spend £700 more then i should. Took my money from Visa claim. Now I take them to court for labour costs compensation as this is unexplainable.
Hi there, I'm sorry you had a poor experience on this occasion. I hope you managed to reach a satisfactory resolution with our team.
Efficient, reliable, quality
I must say, I was really pleased with the service I got from Parts in Motion. Unlike other companies, they really know how to take care of their customers. Right from the start of my order, they kept me updated at every stage. The staff were friendly, knowledgable, and quick to respond. It's not often you find a company that genuinely values its customers, but Parts in Motion is definitely one of the good ones. I highly recommend them to anyone in need of quality parts and top-notch service.
Regular orders for car parts
I've been a customer for years and I always receive great service. They really go above and beyond. The parts they provide are good value and quality. I want to give a special thanks to the staff member who helped me find the right part for my car this time.
Febi Bilstein brake splash shield, BMW, fitment issue, modification required
I'm a customer of Parts in Motion, and I recently bought a Febi Bilstein brake splash shield for my BMW. When it arrived, I realised there was a problem - it didn't have the slot needed for the handbrake shoe pin, which is crucial for fitting it correctly. I contacted Bilstein, who told me that the part is supposed to be an exact match to the original BMW part, slot-free. This made me think that maybe it's actually a design issue with BMW, to make the part more universal for different models.
Clutch master cylinder purchase
I bought a clutch master cylinder from this shop not long ago. Sadly, only two weeks after fitting it, the part stopped working. I was very let down by the quality of the product - it seemed to be poorly made. It's important to be careful if you're thinking about getting something from this store, as the parts might not be as good as you'd hope.
Hi Ethan, I'm sorry your part developed a fault. Happily, our parts are usually covered by warranties so do get in touch with us on sales@partsinmotion.co.uk and we'd be happy to help you.
Confirmation of Genuine Parts
I recently bought something from Parts in Motion and I have to say, I was really happy with the service I got. The sales team were so helpful in checking that the part I needed was the real deal and would work for my car. Ordering was easy and quick, and my order arrived without any problems.
Brembo brake discs and pads for my car
I picked up some brake bits for my car, they were a bargain, but me one pad didn't have clips. Luckily, Rico and Tom sorted me out and sent the new pads really fast. They were really friendly and the service was top notch!
Coolant Thermostat for Ford Fiesta
I recently bought a new coolant thermostat for my Ford Fiesta from Parts in Motion and it arrived pretty quickly and was well wrapped up. However, when I took a closer look at it, I noticed that the thermostat housing seemed to have been messed about with - the brand name had partly been scratched off. After doing a bit of digging, I found out that the original brand was supposed to be Motorad, not the febi bilstein one that was actually sent. I got in touch with Parts in Motion about this more than two weeks ago, but I still haven't heard anything back. It's really disappointing to get a product that's been messed with like that, and it's even worse not getting any response from the company.
Ignition coil for Volkswagen Golf
I was really pleased to come across a company that offers real people on the phone to help, which made it so much easier for me to find the right parts for my car. The person I spoke to really knew their stuff and double-checked that the ignition coil I was about to buy was the right one for my Volkswagen Golf. They even sorted out a little issue I had with my order straight away, showing how much they care about making customers happy. My items arrived quickly, and all in all, I had a great experience with Parts in Motion. It's nice to know that some companies still put customer service first and go the extra mile to make sure everything runs smoothly. I'll definitely be using them again in the future, no doubt about it.
Parts ordered
I just want to share that I bought something from this company recently and the service I got was top-notch. Grace really went out of her way to help me, giving friendly and useful advice to make sure everything was just right. Her professionalism and dedication to making customers happy were really impressive. I can't fault her at all and I would definitely suggest this company to anyone looking for car parts.
Fast delivery, great service, replacement sent promptly
I bought something from this company not long ago and I have to say, I was really chuffed with how quickly it was delivered. However, there was a little hiccup when Royal Mail sent it to the wrong address. But the company sorted it out straight away by sending me a replacement. The customer service was top-notch and they dealt with the problem quickly, which I really appreciated. Overall, I'm really pleased with their service and I'd definitely recommend them to others. The only tiny drawback was that it took a couple of days to get a response, but I understand it was the weekend.
New wiper blades with broken clips
I purchased some new wiper blades, but when they arrived, the clips were damaged. The seller on eBay was really kind and sent me a replacement straight away with next-day delivery. I highly recommend them! I even gave them a follow on social media because they were so fantastic 😊
Review with most votes
tie rod ends
I ordered the incorrect part for my vehicle but partsinmotion.co.uk realised this and contacted me about my order. Great service! Read onBy: Tom Delang