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Mrs
I normally get let down by the company but for the first time I have two staff members of British Gas that have reinstated faith in the company. After a week of having different contractors that were unable to fix the fault, I finally had two engineers that cane out today and sorted the problem. Massive thank you to Ish 66390 and Wahid 109393
Boiler home service
Totally disgusted with #BritishGas Boiler broken since Friday so no heating or hot water. We have their service plan and the earliest appointment was 24 March. Phone call received today rescheduling it to 31March. They didn't want to carry out the annual service earlier in the year due to covid (ok) but promised they would be there in case of emergency. In their own words no heating or hot water is an emergency however it'll take 2 weeks to get to you! Disgusting service. This is a link to their commitment posted only yesterday. It's also worth googling how many staff they have furloughed. I am appalled
Gas electric
I had a British gas account for a property. This property is now rented out since October and the tenant is paying to British gas (they showed me the bill). British gas keep asking me to pay for the gas electric anyway even though they went out and took a meter reading the day the tenant moved in. I have tried creating an online account (refuses to recognise email), online chat (just tells me to create online account ), emailing, writing, telephoning (cuts me off after an hour wait). I have cancelled direct debit and they just keep hassling me to pay the bill that keeps going up.
Homecare policy
Tried numerous times to renew homecare policy on my late mother's boiler. Various calls taking me thru lengthy recorded messages and menus only to reach another message saying lines were closed because they're too busy. Finally spoke to someone who couldn't even complete the renewal because their systems weren't working to take payment. Asked me to call back next day but then same issue with lines closed again because they're too busy. Tried live chat with Lauren who just suggested call same number. Explained lines closed so she promised she would call me back in 5-10 minutes but never bothered. No acknowledgement or sympathy offered for my mums death and don't seem to want my business. Homecare policy supposed to help fix broken boilers but they've closed lines during worst cold spell in decades. Truly awful customer service. Avoid this company at all costs
Electric
Absolutely ridiculous how can I go from one month owing 40Pounds then using the same usage the next month to owe 275 I live in a one bed flat thatās is solely electrical and apparently now owe 900pound in debt British Gas you are robbing people blind for no reason I will be making a formal complaint and your customer service is pathetic
Annual boiler service
Booked sn annual service
Booked sn annual service , been in the diary for 3 months. Engineer , let's call him that turns up, not from British gas, third party, no prior warning that wouldn't be British gas engineer. He asks if he should take his shoes off , erm yes I think you should, goes upstairs, I can't service boiler , advised its been serviced for several years by British gas without problem. He hadn't a clue about the model . Not trained. Gone in 60 seconds, offered new date , 3 months off. I have taken the morning off work for this nonsense!Energy
Most expensive supplier in the market. Customer service is none existent. They will lie to you and Rob you blind. They also use other platforms to pay for good reviews. Still advertising a service they are not providing. Using Covid as an excuse for not providing said paid for services. They are a dinosaur that needs to be extinct.
British Gas IS SUPER USELESS!
No Gas. No Hot water. Boiler Non Functional. They will not come until 4 days . Onthe 4th day when British Gas was supposed to turn up, one super stupid idiot called for the apponitment to be rescheduled! May God Almighty rain cold and all inconviniences on you all!Gas & Electricity
Dear all, 08/01/2021
Please find below, an overview of my experience with Scottish Gas, which will appear truly unbelievable. Should any party be considering use of their services, please do not consider. Read my experience, and then judge for yourself. I am not one for anonymous malicious adverse communications, which would disallow the recipient the opportunity for recourse, so in this instance, I will disclose my customer account number, should this communication end up being reviewed by Scottish Gas personnel at any point in time (Gas account number 851012491314).
My personal background. Retired, along with my wife November 2018, and moved into a new build property in Edinburgh, 26th February 2019. Single pension, and wife with medical condition. No sympathy vote required, simply additional information which exacerbated a fundamental requirement for my wife to feel financially comfortable enough to switch the heating on. This rarely occurred, out of fear of unknown accrued bill costs.
Shortly after uptake of the property it became abundantly clear to me that Scottish Gas had the incorrect meter serial numbers etc for the property, therefore billing was stalled. This is the only element that I will give to Scottish Gas, for balance, as the serial numbers were incorrectly provided by the estate builders, initially.
However, this is where things began to take off negatively, for an intense period of six months, where I spent many, many, many, man-hours on the telephone to Scottish Gas operatives, repeatedly providing the same sets of serial numbers and readings, to absolutely no avail. Many of these calls last hours in duration, and were to separate operatives globally. Uk, South Africa etc.
Throughout this extended period, call centre operatives periodically escalated the problem to āCase Handlersā and indeed a Complaints Resolution Managerā. All of these actions resulted in no further progress, despite my repeated provision of serial numbers, and ultimately actual photographs of the meter units, with the respective serial numbers clearly visible. In actual fact, a Scottish Gas engineer personally visited my property mid-way throughout this process, again to no avail.
Note a sample of personalities engaged with throughout the period:
-Crichton
- Lona Somlata
-Graeme (23rd May 1.5hrs duration)
-Tamica (30th May)
-Sarah Woodward (30th May Complaints Resolution Manager)
-Carlene (1st July. 30 mins)
- Gwyneth (9th July)
- Maria Bell (New Case handler. Transferred to her due to inaction by previous handler. 6 calls to this individual over a period of time)
At this point, and out of utter stress and frustration, I initiated a change of energy provider request from Scottish Gas to SSE (Scottish Hydro. 18th July)). This transfer was unable to complete for many weeks, as Scottish Gas had STILL not managed to transfer my meter details onto the national database.
In continuing to engage with Scottish Gas, further calls were made to their operatives, as follows:
- Selwayne (9th Sept. South Africa. 25 minās)
- Tashreeq (18th Sept)
- Phil (23rd Sept)
- Natasha (7th Oct. Advised Natasha at this stage that I would be unwilling to settle outstanding bills until I was compensated for severe stress and not least a massive unkown number of total man hours on the phone.
- 16th Oct I received an exceptionally aggressive call from a male Scottish Gas operative indicating severe threats (legal etc. Forgot to record name), should I not IMMEDIATELY pay in full, my electrical bill. At this stage I paid Ā£318.40, which I regret doing. This only served to increase my resolve to hold out for an ethical Scottish Gas response on my gas bill, which still rolls on, as follows:
- 24th Oct raised complaint on my billing, as all bills had commenced from zero meter readings, where correct start bills meter readings had already been provided, avoiding my liability to pay costs prior to my entry into the property.
- 6th Jan 2020 (almost a year from commencement with British Gas), is where my last communication occurred, which is the most unsettling one. Call made to Pritpal at Scottish Gas, whom indicated that due to no resolution, he would be REFERRING MY CONCERN BACK TO THE ORIGINAL CALL HANDLER. Complete āresetā.
- HOWEVER, the above action did not occur, and my next communication received came directly from a company called Moorgroup (A debt handling agency), whom are now in regular chase contact with me, attempting to recover around Ā£200 of gas billing, with I guess, the next stage being a court summons for monies due.
Beyond the above points, if any reader is in ANY doubt at all, as to my integrity and honesty, I have saved the best for last.
At the point of my attempted energy transfer from Scottish Gas to SSE, I simultaneously raised a formal complaint with the energy ombudsman over Scottish Gasās utter incompetence and unethical and non-professional conduct. Once again, and for transparency, the complaint reference details are:
Your reference: EG058120-19 Date: 15 Oct 2019
Andy Dossett Investigating Officer (Ombudsman)
After an extended investigation, the ombudsman found entirely in my favour against Scottish Gas, proposing that Scottish Gas award me Ā£75 in compensation and that they write to me formally to apologise. While that, at face values appeared to be a positive resolution, I am sure that any reader of this review will find it hilarious that an award of Ā£75 for my incalculable manhours and severe stress, would compensate me appropriately. As a complainant, you can therefore press the āaccept outcomeā function on the on-line complaint, or decline, if you disagree with the findings. If you decline (as I did), the complaint is therefore regarded as ānull and voidā, as if it never existed, and therefore the accused party can regard the award against them as ānon bindingā.
For those that are unaware of the ombudsman process, the complainant and accused both have visibility of the other parties exchanges (edited by the ombudsman). I therefore had sight of Scottish Gasās statement that they would compensate me appropriately, and that they would write to me with an apology letter. This never occurred.
Having queried the above with Moorgroup, the debt recovery service, their dialogue with Scottish Gas has restated that they regard to ombudsmanās finding as ānon bindingā, and that they have no intention of offering compensation and/or a letter of apology, as per the previous commitment.
So:
It is now 17 months since I attempted to use Scottish Gasās energy services. To date events:
- Could not set up correct billing, despite my best efforts
- Bounced me round numerous personnel and call handlers for months (No Covid factor here to mitigate)
- Threatened legal action against a customer who had been desperately TRYING to pay them for between 6 and 8 months, to no avail
- Washed their hands of the problem and passed to a debt collection agency
- Saw the energy Ombudsman award against them, and used the complainant ādeclineā option to regard the outcome as ānon bindingā. Any substantive organisation, in this day in age would still have had the decency to write and apologise for their actions and inactions.
- Notably, and from ALL of the Scottish Gas operatives engaged with, NOT 1 individual, at any point, asked what they could do to keep a customer, whose only apparent failure, was a desire to pay his bills over a period of many months.
My apologies for the length of this communication. Sadly it is not over yet, for myself and my wife, as the stress continues, with what I am sure will be an impending court summons, where presumably a judge will rule on the events above, which I will present in full. I will continue to amend this post, and repost consistently throughout the year, until such time as the matter is concluded.
And here we go again:
23rd Sept 2020 Calls to Scottish Gas, after being āback referredā from Moorgroup, the debt collection agency. Discussions with Lisa, Customer Advisor (Complaints), and then finally, Pauline, Customer Services Advisor, Collections Department. During these calls I requested that THIS communication be placed in front of a manager in responsibility for consideration. They POINT BLANK, refused to do so, and further confirmed that they had no intention of making ANY form of apology to me.
I further indicated that unless they did so, I would be publishing this review, and republishing on a weekly basis, for a period of 18 months, more or less in line with the length of this complaint against them. So here we go. Itās a large organization, and I am only one individual, but these forums are all we have. Please AVOID these horrible human beings.
Further response from British Gas to my formal complaint, by Hannah Jeoffrey from their complaints team on 9th Oct, indicating that they wished to engage, and that if I did not respond to them within 14 days, they would close my complaint again, as no further action required by me. I responded IMMEDIATELY, and now, (20th Oct), 11 days later, she STILL has not responded to my concerns, which, primarily required a letter of apology from them. I froze my online postings at their point of contact with me, but will, of course, start to repost updates from Tues 20th Oct, if I have not had a satisfactory response. That post will be post 3 of 72 ongoing posts.
Well! They finally responded in Nov 2020. A written apology, nearly 2 years from the start of this fiasco, but ZERO compensation for two years of my time (and theirs). Compensation offer related to suggesting they would not demand the late bill payment charge(Which was only there, due to the complaint existing), and even more laughably, they would not demand the early contract closure fees of Ā£30 per utility.
In the end, I paid my outstanding bill, reluctantly. This is now post 4 of 72 posts. I will continue to share throughout the year, until British Gas āDO THE RIGHT THINGā. This is NOT over. No commercial savvy, at all!, for such a large organization.
A truly disgusting horrible, thoughtless and unprofessional organization. Please avoid, if you possibly can.
Best regards from Edinburgh.Boiler Cover
I am a landlord living out the country. Our boiler has broken and the tenants arranged a apt with British Gas but it is on hold as I need to approve of it first for the excess. The letting agent tells me of this and that I need to contact British Gas.
I go to the British Gas website and after 15 minutes of trying cannot find a single phone number anywhere. I eventually google them and find a number on wikipedia which I phone. Another 5-10 mins of going through automatic speak to a computer stuff to connect you, then I finally get through to a actual person. Apparently this is standard and I will have to phone to pay a bill everytime this happens. I wonder, if this is standard why is it so impossible to do? The man asks for a payment over the phone, which I suggest is there another way to do this such as on the website? I told him I had found it really difficult to find a number on their website and I am reluctant to give my card details to a person I called on a number from wikipedia/google. Then the line cuts out and that was a hour of my life I wont get back. It is now passed their opening times for their call centres and I have tenants with no heating.
Its just really bad service from British Gas. They are so impossible to work around and I think they just do not care. I will be looking at changing to another company.Considering new boiler
I am seeking quotes for a new boiler, but wonāt be using British Gas.
One of their fitters lives next door to me, and always parks his van in front of my windows (just a few feet away) rather than his own because he doesnāt like to have to look at it. There are in fact plenty of places within a few steps where he could park without blocking either of our windows. It was parked there without moving at all for the whole 2 weeks of the first lockdown and is now there again over the. Christmas /New Year holidays. Itās very depressing to have my windows constantly blocked by this ugly bright blue van all the time.
British Gas doesnāt care about this. It is obviously happy for its bad-mannered employees to use their liveried vans to annoy their neighbours. I canāt see why anyone would want to risk inviting someone with such bad manners into their home ..or why anyone would want to employ a company which encourages bad manners.Termostat
The engineers were very helpful!
Homecare plan
Have a British gas homecare plan. The washing machine wasn't working properly so a call was made 4 weeks ago. We were told the initial appointment would be 3 weeks later which was OK due to the current pandemic. The engineer came for the appointment ordered the parts and came this Thursday.. Used the washing machine Friday and it leaked and flooded the whole kitchen. Was immediately on the phone and an "emergency" appointment was made for Saturday anytime after 8am.... Waited until 4.45pm to phone only to be told don't do emergency appointments on appliances on the weekend.. Asked to speak to a manager 1st thing as was told they open at 7am and I'm still waiting. Absolutely appalling service my parents are receiving as an homecare customer... We have an 86 and 79 year old in the property and can't afford to be going in an out to a public launderette with what is going on currently.. We had an appliance that we could use but now we have one that is completely useless due to no fault of our own now flooring in the kitchen that is completely ruined.
Homecare Service
Very negative. The engineer didnāt turn up to fix my washing machine, so after waiting in a whole day for nothing, they bumped my job 7 days ahead. When I complained, their best suggestion was for me to waste even more time phoning round to find my own engineer, pay for it, and they would refund me. I was also offered a paltry Ā£20 compensation. The next day another manager rang and was insistent that I close my complaint. Because I wouldnāt(the problem still isnāt fixed - the engineer this person recommended today doesnāt cover my area) he removed the Ā£20 compensation. You couldnāt make it up.
Electricity, gas& electricity.
In April of 2019 my electricity KW consumption went from the average 300-800 KW per month to 2500, went back to 600 in may. My bill went from the average Ā£78 a month to Ā£445 for a single months electricity in a one bed flat!. Moved house and it took six months for them to update my electricity account. Nine months for the gas, told me I didn't need to send meter readings but it turns out the gas meter wasn't a smart meter so I should've been. I received my exit bill today and my estimated gas consumption was a whopping 41000kw a year in a two bed flat with just me and my son!. Over three times the average of a full six occupant five bed house!. I moved provider last month, far to many inconsistencies and blatant over charging. I asked for total energy consumption reports and bills from the past two years, they said I'd have them within twenty one days of request. That's was the 8th of last month, no reports yet and I can't even contact them because the call centers have been closed
energy
My estimate bill go up twice without my permision .
electricity
ABSOLUTE DISGRACE !!!
absolute disgrace when people are struggling because of covid... spent hours on phone and online chat to explain why I was struggling to pay.. don't believe the bull about they are here to help... how did they help me ? they said they would enter my home with a warrant and change the meter to prepaid... and sent debt collectors round... THEY DO NOT GIVE A TOSS...... THEY ACT MORE LIKE THE GESTAPO THEN AN ENERGY COMPANY... DISGUSTING !!!!!Dual fuel
We joined BG in May ā19 and the first seven months seemed fine. Around Xmas they began doubling the monthly DD without writing, or writing and confirming a lower amount. I reclaimed and paid manually to protect my mortgage payments. Battled on to correct estimated start readings. Maintained original payment schedule and initiated leaving early June with a modest credit on the accounts.
Received three bills in mid July (after account closure) claiming I owed Ā£154, then Ā£194, then Ā£249. On receipt of first bill, asked BG to prove the debt. Despite regular contact and repeated requests, it failed to do so. In Sept, BG placed 3 late markers on my credit file for the disputed debts (2 gas and 1 electricity), which has derailed an ongoing mortgage application.
Raised a claim with ombudsman and discovered that BG had placed us on the standard (most expensive) tariff and backdated this to January, that BG had also increased the debt to Ā£336 added an additional Ā£28 ādebt recovery feeā and forwarded to a debt collection agency during investigation by the ombudsman. This is contrary to FCA sourcebook guidance. I have received no justification for the increases after account closure.
The markers have reduced my mortgage offer by Ā£80k-Ā£100k and forced us to radically downscale our aspirations. Instead of looking forward to buying our dream home with our two small children weāre are struggling to raise enough to even remortgage our current home!
Even after being forced to pay hundreds of pounds in disputed debt in full (on a without-prejudice basis) to its debt collection agency, British Gas refuses to remove the late markers. After following BGs advice to escalate to the ombudsman, BG refuses to speak to/correspond with me on the matter. I am left hundreds of pound out of pocket and essentially unmortgagable!
Taking out a British Gas contract ranks amongst the worst decisions Iāve ever made. Itās no exaggeration to state that British Gas have ruined my family's dreams!
COME ON, British Gas, do the right thing and remove the late markers. Don't punish my children for the dispute you have with me!Gas from Scottish Gas
Dear all, 20/10/2020
Please find below, an overview of my experience with Scottish Gas, which will appear truly unbelievable. Should any party be considering use of their services, please do not consider. Read my experience, and then judge for yourself. I am not one for anonymous malicious adverse communications, which would disallow the recipient the opportunity for recourse, so in this instance, I will disclose my customer account number, should this communication end up being reviewed by Scottish Gas personnel at any point in time (Gas account number 851012491314).
My personal background. Retired, along with my wife November 2018, and moved into a new build property in Edinburgh, 26th February 2019. Single pension, and wife with severe medical condition (C). No sympathy vote required, simply additional information which exacerbated a fundamental requirement for my wife to feel financially comfortable enough to switch the heating on. This rarely occurred, out of fear of unknown accrued bill costs.
Shortly after uptake of the property it became abundantly clear to me that Scottish Gas had the incorrect meter serial numbers etc for the property, therefore billing was stalled. This is the only element that I will give to Scottish Gas, for balance, as the serial numbers were incorrectly provided by the estate builders, initially.
However, this is where things began to take off negatively, for an intense period of six months, where I spent many, many, many, man-hours on the telephone to Scottish Gas operatives, repeatedly providing the same sets of serial numbers and readings, to absolutely no avail. Many of these calls last hours in duration, and were to separate operatives globally. Uk, South Africa etc.
Throughout this extended period, call centre operatives periodically escalated the problem to āCase Handlersā and indeed a Complaints Resolution Managerā. All of these actions resulted in no further progress, despite my repeated provision of serial numbers, and ultimately actual photographs of the meter units, with the respective serial numbers clearly visible. In actual fact, a Scottish Gas engineer personally visited my property mid-way throughout this process, again to no avail.
Note a sample of personalities engaged with throughout the period:
-Crichton
- Lona Somlata
-Graeme (23rd May 1.5hrs duration)
-Tamica (30th May)
-Sarah Woodward (30th May Complaints Resolution Manager)
-Carlene (1st July. 30 mins)
- Gwyneth (9th July)
- Maria Bell (New Case handler. Transferred to her due to inaction by previous handler. 6 calls to this individual over a period of time)
At this point, and out of utter stress and frustration, I initiated a change of energy provider request from Scottish Gas to SSE (Scottish Hydro. 18th July)). This transfer was unable to complete for many weeks, as Scottish Gas had STILL not managed to transfer my meter details onto the national database.
In continuing to engage with Scottish Gas, further calls were made to their operatives, as follows:
- Selwayne (9th Sept. South Africa. 25 minās)
- Tashreeq (18th Sept)
- Phil (23rd Sept)
- Natasha (7th Oct. Advised Natasha at this stage that I would be unwilling to settle outstanding bills until I was compensated for severe stress and not least a massive unkown number of total man hours on the phone.
- 16th Oct I received an exceptionally aggressive call from a male Scottish Gas operative indicating severe threats (legal etc. Forgot to record name), should I not IMMEDIATELY pay in full, my electrical bill. At this stage I paid Ā£318.40, which I regret doing. This only served to increase my resolve to hold out for an ethical Scottish Gas response on my gas bill, which still rolls on, as follows:
- 24th Oct raised complaint on my billing, as all bills had commenced from zero meter readings, where correct start bills meter readings had already been provided, avoiding my liability to pay costs prior to my entry into the property.
- 6th Jan 2020 (almost a year from commencement with British Gas), is where my last communication occurred, which is the most unsettling one. Call made to Pritpal at Scottish Gas, whom indicated that due to no resolution, he would be REFERRING MY CONCERN BACK TO THE ORIGINAL CALL HANDLER. Complete āresetā.
- HOWEVER, the above action did not occur, and my next communication received came directly from a company called Moorgroup (A debt handling agency), whom are now in regular chase contact with me, attempting to recover around Ā£200 of gas billing, with I guess, the next stage being a court summons for monies due.
Beyond the above points, if any reader is in ANY doubt at all, as to my integrity and honesty, I have saved the best for last.
At the point of my attempted energy transfer from Scottish Gas to SSE, I simultaneously raised a formal complaint with the energy ombudsman over Scottish Gasās utter incompetence and unethical and non-professional conduct. Once again, and for transparency, the complaint reference details are:
Your reference: EG058120-19 Date: 15 Oct 2019
Andy Dossett Investigating Officer (Ombudsman)
After an extended investigation, the ombudsman found entirely in my favour against Scottish Gas, proposing that Scottish Gas award me Ā£75 in compensation and that they write to me formally to apologise. While that, at face values appeared to be a positive resolution, I am sure that any reader of this review will find it hilarious that an award of Ā£75 for my incalculable manhours and severe stress, would compensate me appropriately. As a complainant, you can therefore press the āaccept outcomeā function on the on-line complaint, or decline, if you disagree with the findings. If you decline (as I did), the complaint is therefore regarded as ānull and voidā, as if it never existed, and therefore the accused party can regard the award against them as ānon bindingā.
For those that are unaware of the ombudsman process, the complainant and accused both have visibility of the other parties exchanges (edited by the ombudsman). I therefore had sight of Scottish Gasās statement that they would compensate me appropriately, and that they would write to me with an apology letter. This never occurred.
Having queried the above with Moorgroup, the debt recovery service, their dialogue with Scottish Gas has restated that they regard to ombudsmanās finding as ānon bindingā, and that they have no intention of offering compensation and/or a letter of apology, as per the previous commitment.
So:
It is now 17 months since I attempted to use Scottish Gasās energy services. To date events:
- Could not set up correct billing, despite my best efforts
- Bounced me round numerous personnel and call handlers for months (No Covid factor here to mitigate)
- Threatened legal action against a customer who had been desperately TRYING to pay them for between 6 and 8 months, to no avail
- Washed their hands of the problem and passed to a debt collection agency
- Saw the energy Ombudsman award against them, and used the complainant ādeclineā option to regard the outcome as ānon bindingā. Any substantive organisation, in this day in age would still have had the decency to write and apologise for their actions and inactions.
- Notably, and from ALL of the Scottish Gas operatives engaged with, NOT 1 individual, at any point, asked what they could do to keep a customer, whose only apparent failure, was a desire to pay his bills over a period of many months.
My apologies for the length of this communication. Sadly it is not over yet, for myself and my wife, as the stress continues, with what I am sure will be an impending court summons, where presumably a judge will rule on the events above, which I will present in full. I will continue to amend this post, and repost consistently throughout the year, until such time as the matter is concluded.
And here we go again:
23rd Sept 2020 Calls to Scottish Gas, after being āback referredā from Moorgroup, the debt collection agency. Discussions with Lisa, Customer Advisor (Complaints), and then finally, Pauline, Customer Services Advisor, Collections Department. During these calls I requested that THIS communication be placed in front of a manager in responsibility for consideration. They POINT BLANK, refused to do so, and further confirmed that they had no intention of making ANY form of apology to me.
I further indicated that unless they did so, I would be publishing this review, and republishing on a weekly basis, for a period of 18 months, more or less in line with the length of this complaint against them. So here we go. Itās a large organization, and I am only one individual, but these forums are all we have. Please AVOID these horrible human beings.
Further response from British Gas to my formal complaint, by Hannah Jeoffrey from their complaints team on 9th Oct, indicating that they wished to engage, and that if I did not respond to them within 14 days, they would close my complaint again, as no further action required by me. I responded IMMEDIATELY, and now, (20th Oct), 11 days later, she STILL has not responded to my concerns, which, primarily required a letter of apology from them. I froze my online postings at their point of contact with me, but will, of course, start to repost updates from Tues 20th Oct, if I have not had a satisfactory response. This post will be post 3 of 72 ongoing posts.
A truly disgusting horrible, thoughtless and unprofessional organization. Please avoid, if you possibly can.
Best regards from Edinburgh.Complaint
Terrible company I'm now switching suppliers to edf I'm sick of british gas customer service horrible rude staff over the phone I had a load of abuse coming from one advisors mouth reducing me to tears over the phone. He was unwilling to help he was aggressive rude patronising talking down to me like I was stupid and that he was shouting abuse to me over the phone it was totally uncalled for I'm classed as disabled and have mental health conditions I've got no heating for over ten days my gas fire broke the valve gone on it and yet british gas cant help and dont want to help. I'm now moving to a new supplier cant wait to not be with British gas no more. Awful company gone far to big shocking customer service. Never go with British gas they dont want to know but ok taking your money and like others said terrible obnoxious staff and advisors cant be bothered to help they dont respond either
homecare insurance
absolute disgrace.
take your money for the service plan 5 months late to get my yearly boiler service.
I have to have to ring them up to get my yearly service.
British Gas state to me oh yes sorry you are late for your service.
we can book you in for this day the 16/10/2020 only for them to ring up and cancel it.
firstly can not even get my name right on the phone call.
they have upped my monthly payments on my boiler and extra insurance and do not supply you with a service absolute rubbish.
I have been with them for at least 20 years and this is how they start to repay loyal customers.
I have had new boilers every time from British gas and all insurance cover every house I have been in I have always used them.
this is unfortunately not the first time they have tried this on cancelling and moving my service for the boiler.
it will soon be that far along they will have a year's worth of money and no service.
time to start to look at alternative service plans and other gas boiler fitters like boxt who are over Ā£1000 cheaper and provide the same service and guarantees.
very unhappy and disgruntled for the service not being provided for what I pay for.
About British Gas
Looking for precise and concrete information on British Gas? Need to know about its plans, schemes and customer service? Sit back and read through this column to gain all the valuable insights you will ever need to know about the company.
About British Gas
British Gas, a subsidiary of Centrica, is a leading energy and home service provider company in the U.K. It has been in operation for over 200 years, though its present name and form has been functioning only since 1997. It became a part of the Centrica group, a multinational utility company, in 1997 after its demerger from the British Gas Corporation. Today British Gas is a reputed name in the energy industry and is known for providing gas and electricity at competitive rates. It also provides help and support on energy matters and is actively involved in creating new customer-friendly approaches as well.
Apart from gas and electricity, the company also has a business of selling and repairing boilers and heat covers. The company has always promoted controlled consumption of electricity to ensure a bright future for its customers. Time and again, it releases a code of conduct that asks customers to use available energy effectively and to switch to more cleaner and greener forms of energy. The company uses a fuel mixture of coal, natural gas, nuclear energy and other renewable and non-renewable resources to produce the desired amount of electricity. In this, coal and other non-renewables have consumption levels of less than 3%, which means that almost all the energy generated by the company is clean.
Tariff schemes and special discounts
There are different tariff schemes, with both fixed and variable rates, for different users and each customer is free to choose any plan based on his/her needs and requirements. Customers are offered different benefits and discounts based on the packages they choose. There are special plans wherein a customer can enjoy free energy supply for 8 hours on a Saturday or a Sunday as well. Boiler and covers are also sold by the company and one can avail special discounts on these as well based on the tariff they choose for their homes. If this is what you're looking for, you might also want to read reviews of 247 Home Rescue. They might be able to suit your needs. In addition to this, the company also offers Hive active heating that allows you to control heating levels using your smartphones, laptops and tablets.
Services and complaints
British Gas company follows a strict code of practice while delivering bills and providing services. All its executives have been specially trained to resolve customer issues in the best way possible. The company takes each complaint seriously and prepares a detailed report on each of it with all the details including the measures taken to resolve the same. Old-age and disabled people have a dedicated helpline which is accessible only to them. A team of trained engineers and technicians is always available for the benefits of the customer and anyone can ask for their services without any hesitation.
Share your experiences!
We are looking forward to comments from existing users of British Gas company and request them to share their valuable experience with all. The best way to know about any company is by listening to the voice of its actual customers and we need the same to compare the company with its peers. Please feel free and share your opinions in the comments section below.
Read customer reviews of British Gas! How does this gas and electricity supplier treat its costumers? How do they sort out complaints?
How to choose an energy supplier
Choosing an energy supplier is not as hard as it may seem at first. It may feel overwhelming when you begin your search as the competitive market offers many options, so here we break down four key points to consider when choosing an energy supplier:
1. Compare with your previous energy supplier
It’s a good idea to always keep tabs on your energy expenses so you can later on analyze what your costs are, for your home or business. This way you will be more prepared when the moment comes to choose a new energy supplier and find out which one can better meet your needs.
2. Supplier’s history
Do some background research about the supplier. Is the energy supplier a well-established company in the market? Are they licensed to serve your area? What have been other people’s experiences with the supplier? Do they have a good reputation? The kind of reputation and position they hold in the community is an important factor to consider.
3. Pricings and plans
Reviewing their pricing and plans as well as the terms and conditions of the plan you are choosing. Try to find the plan that most accommodates to your needs and budget and, also, make sure the plan you choose can help you avoid being charged extra for services you are not interested in.
4. Customer service
Look for a company with excellent customer service, with employees that are polite, willing to answer your questions and help you when in need. This will make a great difference if you ever run into problems or misunderstandings. You can always do some research on the web, ask people around you what their experience has been or read customer reviews to find honest feedback on the company’s customer service.
In BritainReviews you will be able to find plenty of experiences and opinions from real customers so you can objectively look and compare many energy providers. Take a look at some of the reviews and decide for yourself:
Bonus!
š How did British Gas shine for you?
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Categories British Gas
Energy | Gas Reviews & Experiences | Electricity Reviews & Experiences
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Seite online seit: 31 January 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
Vile & disgusting
Absolutely vile, Do not use British Gas under any circumstances. If you have recently moved in to a property using British Gas - call immediately to switch. I was paying an exto... Read onBy: Harriet Clay