JS Travel Insurance - Overall Rating based on 6 reviews
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Recent travel insurance purchase
I recently got travel insurance and had to make a claim because I lost a checked bag on my trip. Dealing with the insurance company was a right nightmare, to be honest. It took them an absolute age, 20 days, just to reply to my emails. Then I got passed on to these claims handlers who weren't rated very highly. It ended up taking a whopping six months, loads of emails, and even a complaint to the ombudsman to finally get them to sort out the claim. And even then, I only got a tiny bit of what my stuff was actually worth.
Mobile phone insurance since 2010
So, I've been shelling out for my phone insurance for a whole 11 years. And now, when I finally need to claim, turns out their number's gone! Can you believe it? I checked their website but all I could see was travel insurance, no help there. Been giving them £4.99 every month for more than 10 years and now they can't even give me a way to get in touch. It's not right, I'm absolutely fuming about it!
Terrible customer service experience
I had a terrible time with this travel insurance company. I bought a policy from them, but when I needed to claim, they left me in the lurch. The underwriters couldn't find my policy, and when I contacted JSInsurance for assistance, they ignored me. The lack of communication and help from this company was really upsetting. It looks like they only care about getting your money and don't give any proper service in exchange. I wouldn't suggest them to anyone needing reliable travel insurance.
Quick and helpful customer service
I've just had a really good experience with this company. They were quick to respond to all my questions and dealt with any worries I had very efficiently. I would definitely recommend them to anyone looking for travel insurance.
Quick and easy purchase
I had a really good experience with this insurance provider - everything went smoothly and quickly. I found buying insurance from them to be a breeze, with prices that were really competitive. The only thing I wished for was an annual policy option for kids, which I think would be handy for families. But, all in all, I was happy with the service I received.
Travel insurance for trekking
I purchased travel insurance for my trip to Everest Base Camp, but when my flights got cancelled, the claims team was absolutely useless! They didn't even bother to read my emails, which was incredibly frustrating. JS Insurance was great, but their partners tifgroup were a complete mess. Just have a look at Trustpilot reviews if you need convincing, they're filled with scary tales about how terrible tifgroup can be.
Review with most votes
Travel insurance for trekking
I purchased travel insurance for my trip to Everest Base Camp, but when my flights got cancelled, the claims team was absolutely useless! They didn't even bother to read my... Read onBy: D. Bell