Cherry Lane Garden Centres21 reviews
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£213 garden chair purchase
I bought a £213 garden chair from the garden centre, but had a bad time with their delivery service. I got a confirmation saying my order was sent, but then heard nothing from the courier. I tried to contact their customer service over email and Instant Chat, but didn't get any replies. The courier they used, DX, didn't seem reliable and their website was no good. In the end, I felt like I'd been tricked and let down by the garden centre's lack of communication and help.
Plant pots and gardening tools
I'm a frequent visitor to the garden centre and I've always loved the variety of plant pots and gardening tools they have on offer. The products are top-notch and the staff are really helpful and clued up when it comes to suggesting the best tools for my garden.
Plants
So, I went to this garden centre with my mum and I was really looking forward to getting some cool plants for my room. But when we arrived, it was just like a normal shop with hardly any plants! There were more random items than plants, which was a bit disappointing. I mean, I'm not exactly searching for dishwasher tablets when I want to buy some plants, am I?
Plants for my garden
As a customer of the garden centre, I was really let down by the delivery service used by the company. I got a notification saying my parcel had been delivered by DX, but when I got home, it wasn't there. It was so annoying to think the delivery had been done but my parcel wasn't anywhere to be seen. This whole thing has made me think poorly of the company and has put me off buying anything from them again.
Plant pots and tools
The products at this garden centre have gone downhill. The plant pots are all scuffed up and the tools feel really flimsy. It's such a shame to see the quality of things they're selling getting worse like this.
Garden trellis and posts
I popped over to the garden centre the other day to pick up some new garden trellis and posts. The service I got was top-notch. Ed, one of the staff members, was super helpful and really went the extra mile to make sure I got exactly what I needed. He even sorted out the delivery and made sure everything was spot on. The following day, when I realised I needed more posts, Ed was right there to help me out. The delivery was quick, and the whole team, Ed included, were really friendly and efficient. Even when there was a small problem with one of the posts, Ed went above and beyond to find a replacement from another shop and brought it over to my place himself. I was really impressed with how well Ed and the whole team at the garden centre looked after me.
Plants and gardening supplies
I was really disappointed with my visit to the garden centre recently. The staff were so unhelpful and downright rude, not bothering to help customers at all. On top of that, the prices were really high, which made it hard to buy anything. The whole atmosphere was just off, with no sense of friendliness or customer care. I definitely won't be going back there anytime soon.
Visit to Cherry Lane Garden Centres
I had a lovely time at Cherry Lane Garden Centres recently with my granddaughters, Annaleigh and Harriett. We met Father Christmas who was really kind and spent time with the girls, chatting and even singing a song with us. The elf Molly also read a Christmas story to the children, which added to the magical experience. Father Christmas talked with the girls about Christmas Day, the reindeers, and let us take photos with him before giving the girls a gift. It was a really thoughtful and special visit.
New plant pots
I recently got these new plant pots from a store and guess what, the packaging was all torn up when they got to me. And to add to that, some of the pots were cracked! On top of all that, the cost was way too steep for such poor quality.
Plants, pots, customer service
I went to the garden centre and was really impressed by the fantastic customer service I got from all the staff I spoke to. They were so helpful, giving me advice on plants and even helping me carry heavy pots. It was so nice to see how much they cared about their customers. Apparently, there's a new manager in charge, so big props to them for leading the team so well.
Shed order
I bought a shed online from this garden centre, but when it turned up, it was a complete disaster! It arrived all as a mess of wood, looking more like firewood than a shed. There was no packaging at all and the wood was all messed up, split, and cracked. I tried to get in touch with them so many times, but it was like talking to a brick wall. Eventually, they came to pick it up, but I still haven't received my refund. It's a total scam and their customer service is terrible!
Plants and seeds
I went to the garden centre with my mum to get some plants and seeds for our garden. We were really excited to see all the different flowers and vegetables they had on offer! The staff there were really helpful and gave us some great advice on which plants would work best in our garden. But, oh my gosh, there were loads of bees buzzing around, which was a bit scary but also pretty cool. Despite that, we had a really good time picking out plants and seeds, even if I got a bit scared by the bees.
Swing seat purchase
I bought a swing seat on 28 February, but it never turned up. I tried to get a refund multiple times, and it wasn't until 11 May that I finally got my money back via PayPal. If you can't keep up with orders, just cancel them instead of holding onto customers' money when they haven't received their orders for months.
Bistro set
I was really worried when I ordered my bistro set because of the bad reviews, but luckily it arrived in just 3 days and I'm really pleased with it!
gardening supplies
I bought some gardening stuff from that garden centre not too long ago. I was happy I could collect my order from the store near me in just 2 days. But when I got there, they only had 2 of the 4 things I wanted. I asked them to give me a shout when the other stuff was in stock, but they never did. It's been more than a week now and I'm thinking of getting my bits from somewhere else. All in all, it's been a bit of a letdown.
Screw replacement
What a nightmare! I bought a basic screw replacement online, but it turned out to be a total disaster. The customer service was terrible, the packaging was all battered, and the product was faulty. It looked like it had been sent back many times in the past. I went to some local DIY shops, but they couldn't even work out if the screw was imperial or standard. I asked my friends, family, and neighbours to help assemble it, but nobody had any success. Eventually, a DIY-savvy friend came to the rescue and managed to put the chair together. However, I have a feeling it won't be long before it falls apart again.
Succulents and pots
Cherry Lane Garden Centres recently took over Riverside garden centre, and it's completely changed into a posh B&M shop. It was such a shame as it used to be really good, but now it's all about having loads of stock rather than focusing on high-quality products. It's really disappointing. We're going to Alton's on the A127 instead, much better all round.
Plants and gardening tools
I went out shopping for plants and gardening tools with my mum, sister, and cousin. It was really fun, we managed to find everything we were looking for.
Meal at the bistro
During my recent trip to the bistro in the garden centre, I have to say it was quite disappointing. I felt like there was a lot lacking in the whole experience. The lady who was serving at the hot plate didn't seem very interested and was missing some basic customer service skills. To make matters worse, our meal came to us lukewarm on plates that were already cold, which was a big let down. The Yorkshire puddings were soggy and had no flavour at all, making me think they had probably been frozen. On top of that, the vegetables were tasteless and not even served at the right temperature. All in all, it's safe to say it wasn't an experience I'd want to go through again.
Corner Summer House
As a customer at this garden centre, I must say I was a bit worried at first when I didn't get an email confirmation after buying my corner summer house. But, it arrived within a few weeks and I was pleasantly surprised by the well-packed delivery and the bonus tempered glass window panes. Luckily, I didn't have to use them, but it's nice to have that extra reassurance! All in all, I'm really happy with my purchase and would definitely suggest this garden centre to anyone.
About Cherry Lane Garden Centres
Cherry Lane Garden Centres is a leading leisure and horticultural retailer in the UK. Established in 2001 as a Value Garden Centre by the QD Group, they offer a wide range of products including horticultural plants, trees, furniture, homeware, and shrubs. With physical locations in East Anglia, the Midlands, and Yorkshire, Cherry Lane Garden Centres has expanded their presence online to serve customers across the UK. Committed to providing high-quality products year-round, they strive to create attractive environments for their customers to relax and enjoy. For inquiries, customers can reach out to enquiries@cherry-lane.co.uk or call 03433571122 to speak with a representative.
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Contact Information
Bawtry Road
DN11 Doncaster
United Kingdom
Categories Cherry Lane Garden Centres
Online shopping | Sport & Outdoor Reviews & Experiences | Homeware Reviews & Experiences
Page Statistics
Seite online seit: 29 September 2023
Letzte aktualisierung: 29 November 2024
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