Craft Company Reviews UK 2023

Reviews in the Sugarcraft and Cake Decorating Industry

When it comes to sugarcraft and cake decorating, consumers want to ensure they are getting the best products and services available. With so many options on the market, it can be overwhelming to find a reliable and trustworthy company. That's where Craft Company comes in. As a leading online retailer in the industry, Craft Company has garnered a reputation for delivering high-quality products and exceptional customer service. But don't just take our word for it - read the reviews, opinions, and experiences of satisfied customers to see why Craft Company is the go-to destination for all your sugarcraft and cake decorating needs.

What is Craft Company?

Craft Company is a reputable online retailer specializing in sugarcraft and cake decorating supplies. With a rich history spanning over 20 years, the company has established itself as a trusted source for high-quality products and unrivaled customer service. Craft Company aims to cater to the needs of both enthusiastic home bakers and expert cake makers, offering a wide range of supplies for any occasion and every party theme.

What sets Craft Company apart from its competitors is its dedication to providing customers with the best possible shopping experience. The company values quality, creativity, and innovation, which is reflected in its vast selection of leading cake decorating brands. From Renshaw and Baked With Love to FMM and Sugarflair, Craft Company ensures that customers have access to the top brands in the industry.

Craft Company prides itself on offering competitive prices without compromising on the quality of its products. Whether you're looking for cupcake cases, edible cake decorations, or food coloring, Craft Company has it all. The company also offers a loyalty scheme, allowing customers to save even more on their purchases.

With an easy-to-navigate website, excellent customer service, and a commitment to delivering top-notch products, Craft Company has become a go-to destination for sugarcraft and cake decorating enthusiasts.

Products and Services of Craft Company

Craft Company offers a comprehensive range of products tailored to meet the varied needs of its customers. From cake boards and packaging to sugar pastes and icings, the company has everything you need to create stunning cakes. With a vast selection of cake decorating equipment, including airbrushing kits, brushes, and stands, Craft Company has all the tools you need to bring your cake creations to life.

One of the highlights of shopping with Craft Company is its extensive collection of edible and non-edible cake decorations. From sugar flowers and sprinkles to cake toppers and banners, the company offers a wide range of options to suit any theme or occasion. Customers can also explore a variety of specialist pastes, food colors, and flavors to add that extra touch of creativity to their cakes.

Not only does Craft Company offer a vast selection of products, but it also provides valuable inspiration and advice to its customers. The website features an inspiration section filled with ideas and tutorials to help you create beautiful cakes. Craft Company also maintains an active presence on social media platforms, sharing tips, tricks, and new product releases.

When it comes to delivery, Craft Company offers free mainland GB delivery on orders over £35, ensuring that customers receive their supplies in a timely and cost-effective manner. The company also has a comprehensive delivery and returns policy, providing peace of mind to customers.

Leave a Review for Craft Company

If you have had the pleasure of shopping with Craft Company, we invite you to leave a review and share your experience. Your feedback is invaluable in helping others make informed decisions about their purchases. Whether you want to praise the exceptional customer service, the quality of the products, or the convenience of the online shopping experience, your review will contribute to the overall reputation of Craft Company.

To leave a review, simply visit the Craft Company website and navigate to the review section. Share your honest opinions, highlight any standout experiences, and offer any suggestions for improvement. Craft Company values customer feedback and uses it to continuously improve its products and services.

By leaving a review, you not only help other consumers make informed choices, but you also contribute to the growth and success of Craft Company. So, don't hesitate - share your thoughts and experiences today!

Reviews, complaints & experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

Otis Holmes 5 years ago

Recently in college, I get the art & craft project. I wasn't sure what to buy or what to do. The craft company, I saw, explored various new stuff on the website. It was fun. I kept on looking a...Read on

Helena 3 years ago

The Craft Company. Awful customer service I ordered quite a few items, all in stock, & waited for them to come. Unfortunately one set of cutters did not arrive. I rang, they were now out of ...Read on

Ayesha Begum 4 years ago

Worse delivery service. Took one week to dispatch and I paid for express delivery (1-2days.) they informed me this applies after dispatch, fair enough.. it’s been 5days after dispatch and my order ...Read on

All reviews (3)

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Would buy here again
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I have booked lot of supplies during the art project. It worked out well.
Recently in college, I get the art & craft project. I wasn't sure what to buy or what to do. The craft company, I saw, explored various new stuff on the website. It was fun. I kept on looking and it gave me multple ideas. I booked around 7 or 8 things. All was good, saved some bucks on it as in stores, it might cost more.
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Otis Holmes 5 years ago
465 0
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Ordering
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Would buy here again
Overall
Alphabet cutters plus lots of other things

The Craft Company. Awful customer service
I ordered quite a few items, all in stock, & waited for them to come. Unfortunately one set of cutters did not arrive. I rang, they were now out of stock & I would be refunded my £15.95. I still needed these alphabet cutters for a retirement cake I’m making so I reordered & paid again. I was told I could not have p&p off but would get a discount of 15%. I reordered & also had a few other things to make it worthwhile. Today they arrived minus the cutters again! I rang again & asked why they still had them for sale when they clearly didn’t have them. I was told to get them I would need to order again, pay postage, AGAIN & would be refunded.
So they haven’t refunded the first £15.95 yet & now owe me £31.90 & yet expect me to reorder!! I checked online & they do now say out of stock.
Would anyone else order again with no guarantees & also paying three times p&p for the same thing?
Poor Shelley who I spoke to, it wasn’t her fault but her manager said they would not knock off P&p or keep my latest £15.95 until they were in stock as it was not their policy!!
Customer service is diabolical, no interest in keeping a customer happy & I now have only three days to find alphabet cutters or I will have to do by hand & that’s not easy. Very unhappy & won’t use again.
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Helena 3 years ago
306 0
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WEB98700-WEB98700)
Worse delivery service. Took one week to dispatch and I paid for express delivery (1-2days.) they informed me this applies after dispatch, fair enough.. it’s been 5days after dispatch and my order is not here.
I’ve contacted them several times via email and telephone and there just extremely unhelpful.
They state this is due to covid but no other suppliers had issues and I have received orders on time and even early from other suppliers therefore using covid-19 as just a excuse to be lazy and unhelpful.
Waste of delivery fee as it was close to £5!! Overpriced delivery.

Lost business due to this company, never again trusting them during an emergency.
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Ayesha Begum 4 years ago
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IGNORE ABOVE! JUST REALISED ITS THE WRONG COMPANY! DUE TO SLIGHT SPELLING DIFFERENCES. WILL TRY DELETING REVIEW
A
Ayesha
4 years ago

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Craft Company

Reviews, complaints & experiences

Overall

33% Would buy here again

Spotlight: What are our customers saying?

No reviews yet!

I have booked lot of supplies during the art project. It worked out well.

Alphabet cutters plus lots of other things

WEB98700-WEB98700)

Craft Company