Craft Company Reviews
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I have booked lot of supplies during the art project. It worked out well.
Recently in college, I get the art & craft project. I wasn't sure what to buy or what to do. The craft company, I saw, explored various new stuff on the website. It was fun. I kept on looking and it gave me multple ideas. I booked around 7 or 8 things. All was good, saved some bucks on it as in stores, it might cost more.
Alphabet cutters plus lots of other things
The Craft Company. Awful customer service
I ordered quite a few items, all in stock, & waited for them to come. Unfortunately one set of cutters did not arrive. I rang, they were now out of stock & I would be refunded my £15.95. I still needed these alphabet cutters for a retirement cake I’m making so I reordered & paid again. I was told I could not have p&p off but would get a discount of 15%. I reordered & also had a few other things to make it worthwhile. Today they arrived minus the cutters again! I rang again & asked why they still had them for sale when they clearly didn’t have them. I was told to get them I would need to order again, pay postage, AGAIN & would be refunded.
So they haven’t refunded the first £15.95 yet & now owe me £31.90 & yet expect me to reorder!! I checked online & they do now say out of stock.
Would anyone else order again with no guarantees & also paying three times p&p for the same thing?
Poor Shelley who I spoke to, it wasn’t her fault but her manager said they would not knock off P&p or keep my latest £15.95 until they were in stock as it was not their policy!!
Customer service is diabolical, no interest in keeping a customer happy & I now have only three days to find alphabet cutters or I will have to do by hand & that’s not easy. Very unhappy & won’t use again.WEB98700-WEB98700)
Worse delivery service. Took one week to dispatch and I paid for express delivery (1-2days.) they informed me this applies after dispatch, fair enough.. it’s been 5days after dispatch and my order is not here.
I’ve contacted them several times via email and telephone and there just extremely unhelpful.
They state this is due to covid but no other suppliers had issues and I have received orders on time and even early from other suppliers therefore using covid-19 as just a excuse to be lazy and unhelpful.
Waste of delivery fee as it was close to £5!! Overpriced delivery.
Lost business due to this company, never again trusting them during an emergency.
IGNORE ABOVE! JUST REALISED ITS THE WRONG COMPANY! DUE TO SLIGHT SPELLING DIFFERENCES. WILL TRY DELETING REVIEW