Craft Company Reviews

: 21
90% Would buy here again

Most relevant positive review

  2024-05-29
Cake decoration purchase
I bought a cake decoration from the Craft Company for my son's birthday cake and it was just... Read on
Turner

Most relevant negative review

  2021-02-09
Alphabet cutters plus lots of
The Craft Company. Awful customer service I ordered quite a few items, all in stock, & wai... Read on
Helena

Review with most votes

  2020-05-23
WEB98700-WEB98700)
Worse delivery service. Took one week to dispatch and I paid for express delivery (1-2days.) they... Read on
Ayesha Begum

Reviews (21)

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    Craft supplies

    I absolutely adore shopping at this place because they have the most wonderful craft supplies at such great prices! Every time I pop in, I'm guaranteed to stumble upon something fresh and intriguing to get stuck into. The quality of their products is unbeatable, and I never fail to achieve fantastic results when I put them to use. The delivery service is impressively speedy, meaning I don't have to hang around for long before diving into my latest project. The staff are super friendly and always willing to lend a hand, making my shopping trips even more enjoyable. All in all, I would highly recommend this spot to all my crafty pals!


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    Craft supplies

    I recently bought some craft supplies from this company and I have to say, I was really impressed. They have a fantastic range of products and I managed to find everything I needed easily. The staff were incredibly helpful and knowledgeable, guiding me to the right materials for my project. I was also pleased with how quickly they responded to my questions and how simple the ordering process was. On top of that, the prices were fair and competitive compared to other stores. All in all, I'm really happy with my experience and I will definitely be shopping with them again in the future.


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    Cake supplies

    The products from this company are really top quality. I've used a few different cake decorating bits from them and I've always been really impressed with how good they are and how long they last. And not only that, but their prices are really good too, so it's a no-brainer for me to keep buying my cake stuff from here. They've got such a big range of products as well, I can find everything I need in one place, which saves me time and effort. All in all, I'm really happy with what I've bought from this company and I'll definitely be coming back for more.


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    Cake decorating supplies

    As someone who shops here a lot, I can say with certainty that the service is top-notch. The website is really easy to use, which makes browsing and buying stuff a breeze. Buying things is quick and simple, and there's a ton of products to choose from. The delivery time is impressive, my stuff always comes on time and packed really well. I've got no complaints at all and I would definitely suggest this company to anyone looking for craft supplies.


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    Cake decoration purchase

    I bought a cake decoration from the Craft Company for my son's birthday cake and it was just what I was looking for. The decoration was really well-made and looked great on top of the cake. It arrived quickly and was packaged securely, so it arrived in perfect condition. I was really impressed with the quality of the product and the efficient service from the Craft Company. I would definitely recommend them for any cake decorating needs.


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    Quick delivery, dented tins

    The order arrived really fast, but I was gutted when I saw that both tins were dented in the box. I had big plans for them in a project. I got in touch with customer service, but their response wasn't very helpful.


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    Food colour gels and cake boxes

    I was really pleased with how quickly my food colour gels and cake boxes arrived from Craft Company. They were just what I was expecting and needed for my baking. The gels were spot on for my recipes and the boxes, although I haven't tried them out yet, seem to be made of higher quality card than I thought. I liked that they took care in packaging my order so well and getting it to me quickly.


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    Tin liners for loaf tins

    I recently bought some tin liners for my 1-pound and 2-pound loaf tins from Craft Company, and I have to say, they have really made my baking life a lot easier. No more faffing around with cutting greaseproof paper to fit, these tin liners just slot right in and save me a load of time and energy. I definitely suggest them to anyone who enjoys baking but fancies making things a bit easier.


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    Oversized cake board purchase

    I needed a really big cake board and luckily found this company that had exactly what I was looking for. I was super impressed with how fast they delivered it to me, and the delivery charge wasn't too bad either. The item arrived in perfect condition thanks to their great packaging. I would definitely recommend this company and will be using their services again in the future.


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    Easy navigation, variety of products, fast delivery, well-packaged items

    My experience with Craft Company was brilliant. The website was really easy to use, and I found loads of different products to choose from. The things I ordered were exactly what I was expecting, and they arrived super quickly. Each item was packaged really well, so they arrived in perfect condition. I was really impressed with the quality of service Craft Company provided.


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    Amazing service and products

    I recently ordered from Craft Company and I was so impressed with the service and products they provided. The delivery was right on time, and the items I got were really good quality. Plus, the packaging was really nicely done - you can tell they put effort into how they package things for customers. I'll definitely be ordering from them again!


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    New kit for DIY bracelet

    I recently got a new kit for making bracelets and I have to say, it's really cool! The delivery arrived on time, even earlier than I thought, and everything was in excellent condition. The beads were so bright and colourful, and the thread was really durable. I had a great time putting together my bracelet and it turned out really nice. Thanks!


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    Perfect size found

    I was really impressed with my experience using this company. I managed to find the precise size of the item I wanted, which was great. The website was so easy to use and I had no trouble placing my order. The delivery came right on schedule, just as they said it would, which was a nice touch.


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    Buttercream icing

    I wasn't too impressed with the buttercream icing I bought. It didn't quite meet my expectations, and now I'm not sure if I'll even use it on my cake. But, the box and cake board I got were okay.


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    Cake boxes and boards

    I found everything easily on the website and the delivery was quick. The items arrived in excellent condition.


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    First order - impressed!

    I've just received my first order and it was absolutely fantastic! The items were really good quality and the delivery was really fast. I reside on an island in the UK and sometimes deliveries can be a bit tricky, but not this time! I will definitely be ordering from here again!


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    Delicate flowers

    I was really pleased with the lovely flowers I bought from Craft Company recently. They were not only great value for money, but they also arrived quickly and were packaged really well to make sure they weren't damaged during delivery. Ordering was simple and the service I received was fantastic. I'll definitely be ordering from Craft Company again!


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    Cake decorating supplies

    Craft Company has a great range of cake decorating supplies at fair prices. The only thing is that they could have more stock to make it a better one-stop shop. The communication about orders and delivery is good, but a bit slow. Overall, I would suggest checking out Craft Company for all your cake crafting needs.


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    Alphabet cutters plus lots of other things


    The Craft Company. Awful customer service
    I ordered quite a few items, all in stock, & waited for them to come. Unfortunately one set of cutters did not arrive. I rang, they were now out of stock & I would be refunded my £15.95. I still needed these alphabet cutters for a retirement cake I’m making so I reordered & paid again. I was told I could not have p&p off but would get a discount of 15%. I reordered & also had a few other things to make it worthwhile. Today they arrived minus the cutters again! I rang again & asked why they still had them for sale when they clearly didn’t have them. I was told to get them I would need to order again, pay postage, AGAIN & would be refunded.
    So they haven’t refunded the first £15.95 yet & now owe me £31.90 & yet expect me to reorder!! I checked online & they do now say out of stock.
    Would anyone else order again with no guarantees & also paying three times p&p for the same thing?
    Poor Shelley who I spoke to, it wasn’t her fault but her manager said they would not knock off P&p or keep my latest £15.95 until they were in stock as it was not their policy!!
    Customer service is diabolical, no interest in keeping a customer happy & I now have only three days to find alphabet cutters or I will have to do by hand & that’s not easy. Very unhappy & won’t use again.


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