All reviews of Helena
Review about: Bloc Blinds
Blackout blinds purchase
I bought some blackout blinds from this company not long ago. At first, there was a problem with the size of the blinds I got, but they were pretty fast in sending me a new set. However, when the replacement blinds also didn't fit, I was told about some extra measurements that I should have given from the start. It was annoying that this wasn't mentioned to me earlier. In general, I felt that the customer service wasn't great and the whole experience was a letdown.
Review about: Fantastic Services
Plumbing service disappointment
I had to call out the plumber as we had no hot water. He fixed it, but then the problem came back after 5 days. I got in touch with customer service, but I'm still waiting to hear when they will sort it out or give a refund. It's really not on, especially when we rely on hot water for everyday things.
Review about: Alensa
Repeat customer for years
Alensa has been my preferred choice for contact lenses for a few years now. At first, there were some delays with getting my orders, but the great prices made it worth it. Luckily, I can now say that my orders come within one to two weeks, which is brilliant. The lenses are always top quality, and using the app to choose from a variety of options and place orders with my prescription has been a game-changer. I would definitely recommend Alensa to anyone looking for contact lenses.
Review about: Miscota
Hydrating cat food
My cat Zini really adores the hydrating cat food from Miscota. It's the Purina Gourmet Crystal Soup that comes in a packet with lots of liquid, great for keeping my kitty hydrated since she isn't a big water drinker. The service I received from Miscota was excellent, they were quick and efficient. I had a question about something on my end, and they responded promptly and sorted it out for me.
Review about: Avanti Travel Insurance
Previous user, helpful, knowledgeable
As someone who's been back a few times now, I have to say the staff were really helpful and knew their stuff. They made everything simple, which was great because I'd used them before. I've not had to actually make a claim yet, so I can't say anything about that, but all in all, it was a good experience.
Review about: Oxbridge Home Learning
Online course purchase
Reiss Grant has been a great help in guiding me through the course material, offering valuable insights and support. I was let down by another company before, so Oxbridge has been a refreshing change with their smart and helpful service. The course content is thorough and interesting, and I'm excited to keep going and finish it. Moving from brick-and-mortar colleges to online learning has been easy, made possible by the user-friendly platform and useful resources from Oxbridge Home Learning.
Review about: Best Direct
Vibration plate purchase
I bought a vibration plate from Best Direct a couple of years ago because I can't do normal exercise because of some health issues. I've been really happy with how it's worked for me. In the past two years, the vibration plate has helped me lose more than three stone in weight and has made my lower body much stronger. I use it for about fifteen minutes most days and now it's a really important part of my daily routine. I definitely suggest it to anyone who wants to get stronger and fitter.
Review about: Gardening Direct
Tomato plants arrived in bad condition
My tomato plants arrived on a scorching day and all looked droopy and sorry for themselves - proper disappointing, that was! Gave customer services a ring and they sorted me out with some fresh ones that were in top condition, and now they're thriving like nobody's business. Big up the customer service team for real!
Review about: DriveDen
Rubber fitted floor mats, boot liner, and wind deflectors for a recent car purchase.
I've just bought some important extras for my new car, like rubber floor mats, a boot liner and wind deflectors. I was really impressed by the quality of these items, and they fit perfectly in my car. The Climair wind deflectors were especially good - unlike others I've had before, these ones were made specifically for my car model and didn't need any sticky tape or clips to stay in place. Putting them on was really easy and only took a few minutes. Overall, I'm really happy with how well everything fits and the quality of all the stuff I got from this company.
Review about: NONNON
Melissa school shoes for daughter
I recently bought a pair of Melissa school shoes for my daughter from NONNON. Even though I had seen some bad reviews, I decided to give it a go and ordered them on Monday evening. And guess what? The shoes showed up on Friday, all in great shape. Initially, I wasn't too sure about it, but NONNON really came through. Plus, I got them for a steal compared to other big stores. I'm thrilled with my purchase and will definitely be returning for more. Shoutout to NONNON for going above and beyond!
Review about: gardenersdream
Purchased sad looking plants
I bought some plants online recently and when they arrived, they looked really sad. They were smaller than I thought and most of the size was in the pot, not the plant. I contacted the company to say I wasn't happy, but they just told me to wait a couple of weeks. The leaves are brown and curled, so I don't think they'll get better. It's a shame that my first time buying from this company has been disappointing. I probably won't shop with them again. I wonder how they'll deal with this situation next.
Review about: Trouva
Designer product purchase
I recently bought a designer product from Trouva and it was such a great experience. Everything went really smoothly and the product itself was fantastic, especially for the price I paid. I was a bit unsure at first about buying from a third party, but Nora & Tom at Trouva were brilliant and really made me feel confident in the whole process. I'll definitely be back for more designer treats in the future.
Review about: MoneySupermarket
Car insurance renewal
I've used the website before and it was so easy to find my way around. I saved almost £100 compared to what I used to pay with another provider. Plus, the comparison site gave me a £15 reward. I always make a point of looking for the best prices and I never let my insurance auto renew because it really does save you money in the long run.
Review about: Luxe Tones
Sunglasses
I bought two pairs of sunglasses from this company before and I really liked them. But, the most recent pair I got had a green glass finish that started fading after only three times wearing them. This made them look really dull and not very nice. I sent an email to the company with some photos of the problem, but I didn't hear back from them. The fact that they didn't respond made me feel let down and made me think differently about the company.
Review about: Just Vitamins
Vitamins and supplements
I recently tried to order some vitamins and supplements from a website that I've used before. But, I had a problem when PayPal said my Spanish phone number wasn't valid for a UK address. I contacted Just Vitamins for help, but one of their staff members was really rude and unhelpful. They didn't take my concerns seriously and just blamed PayPal, not offering any solutions. I was left feeling really frustrated and let down by the whole experience, so I decided to go somewhere else for my purchases.
Review about: Halara
My new dresses are amazing and feel so good!
I absolutely love the dresses I bought, they are really pretty and so comfortable. The one with the built-in shorts is just fantastic, and I can even keep my little bits and bobs in the pockets! I'm so excited for our holiday in July now that I have something lovely to wear! 🤩
Review about: Peter Hahn
Online coat purchase
What's going on with this company? Peter Hahn used to be my go-to for quality clothing, although a bit pricey. But lately, the reviews are bad and I'm not the only one unhappy with their service. I sent back a coat on the 21st of December and even though they got it on the 27th, I had to email them twice to get my money back. It's terrible how they ignored me. I eventually got my refund over two weeks later, which is just not on. With their bad ratings, I'm not sure about ordering from them again. It looks like Peter Hahn is in trouble since they shut down their UK business, confirming what customers suspected. Maybe that's why there are problems with refunds lately. Thankfully, I got mine eventually, but their poor communication and slow refunds have really put me off.
Review about: 883 Police
Cargo trousers, no choice of length
I recently bought some cargo trousers and I was impressed by the quality. The only issue I had was that there wasn't an option to choose the length like you can with their jeans. It would be great if they could add that feature in the future. Apart from that, everything else about the clothing is fantastic.
Review about: Original Penguin
Penguin stuff never arrived
I ordered some penguin stuff online, but it hasn't shown up even though they promised it in 2-3 working days. It's been 2 weeks now and still no sign of my order. I've asked for a refund but haven't had a response yet. I'm really not happy about it!
Review about: 365games
Disney tradition merchandise
I recently ordered some Disney tradition merchandise from this website. The order arrived within 9 days, which made me happy with my purchase. However, I did encounter some issues with the communication from the customer service team. When I inquired about the status of my order, it took 2 days to receive a response. The reply stated that the item was coming from elsewhere, but I couldn't find this information on the website. Additionally, they promised to update their website, but it still hasn't been done. I found the communication to be poor and the customer service to be unhelpful. Because of this experience, I am unsure if I would use this website again. They need to improve their communication and response time to better assist their customers.
Review about: Ecigone
Quick and easy purchase
I had a good experience with Ecigone. The website was easy to use and they had a nice range of products. I liked how they kept me updated on my order.
Review about: Mlb Shop Europe
Hoodie and cap
I bought a hoodie and cap from this online shop, but it was such a letdown. I ordered them on the 15th of September, and by the 25th of October, I still hadn't heard anything or received my stuff. It's really annoying to fork out cash for things and then not get them on time. I tried getting in touch with customer service several times, but got no reply. This whole lack of communication and clear information is just not on.
Review about: CHO
Prompt delivery, well-packaged item, great price
I have to admit, I wasn't sure about ordering from here at first, but I was really impressed with the great service and how quickly my item arrived. It was well packaged and arrived in perfect condition. I checked prices elsewhere before buying and this place definitely had the best deal. I'm really pleased with my purchase and will definitely be shopping here again.
Review about: Home Fitness Code
Faulty Treadmill
I bought a treadmill, but it broke after a few months. It was pretty dangerous. I got in touch with the company, and they told me to try and fix it. I wasn't happy about that. Plus, there was always a weird smell of burning rubber after using it. I'm not impressed with their customer service at all.
Review about: MusicGurus
I paid for 2 courses
The videos were really good and nicely put together, but they didn't really go into much detail. It was more of a general overview rather than diving deep into the subject. I was hoping to pick up some advanced skills to improve my instrument playing, but the videos just didn't cover it. It was handy being able to slow down the videos, but I wish there were some PDFs or other materials to expand my learning further.
Review about: I Need A Mobile
Trade-in pricing disappointment
My experience with this company's trade-in process was a complete nightmare. At first, they offered me a good price for my phone, but when I sent it in, they said it had defects and tried to give me a much lower offer. I didn't accept it, so they then had a so-called "senior" assessor contact me with another offer, which was still much less than what they initially promised. The whole thing was really frustrating and their lack of communication and poor customer service made it even worse. I would definitely recommend avoiding them if you want a fair and easy trade-in experience.
Review about: Flooring Hut
Laminate flooring purchase
I bought some laminate flooring from Flooring Hut recently and I have to say, I was really impressed with the service I got. I placed my order on January 22nd and I had high hopes for when it would arrive and what the quality would be like. Luckily, it arrived on Friday the 26th, just like I wanted. The price was great compared to other companies, and there were no surprises with hidden fees. The whole process went really well thanks to the amazing customer service, especially from Jack and the team.
Review about: Go Electrical
Kitchen appliances
I was really impressed by all the different kitchen gadgets they had on show at Go Electrical. The staff there were so helpful and really knew their stuff, they talked me through all the different features and why each product was good. I felt really sure about my choice knowing I had made an informed decision. The whole buying process was easy and hassle-free, all thanks to the fantastic customer service. I would definitely tell anyone looking for top-notch kitchen appliances to go to Go Electrical. Thanks for a great experience!
Review about: Vevor
Faulty product and difficult warranty process.
I bought this product and it turned out to be faulty, it broke after I used it just once which was really disappointing. I then tried to go on the website to claim the warranty but it was so complicated for no reason. I couldn't manage to attach the right pictures in the right size and format, so I couldn't submit my claim. It made me think they were doing it on purpose to make it difficult for customers to claim the warranty.
Review about: Vendi
Device purchase
I was so impressed with the service I got from this company. Another store had quoted me much more for my device, so when I heard about Vendi's offer, I wasn't sure because it was much cheaper. But after reading the great reviews, I thought why not give it a go. I was really pleased with the fantastic price they gave me for my device and how fast, simple, and efficient the service was. I sent off my device on Wednesday afternoon and had the money in my bank by Thursday afternoon. I would definitely recommend this service to others and will be using it again in the future for sure!
Review about: The Fine Jewellery Company
Great communication, helpful, quick delivery, quality product
I've just bought something and was really pleased with the service I got. They kept me informed, even sent me some pictures to help me decide. My order arrived quickly and the product itself was top quality. I'll definitely be coming back to shop with them again.
Review about: Solbari
Sun protective clothing purchase
I'm really let down by the returns policy. I recently purchased some sun protective clothing that just didn't do the trick for me. However, when I attempted to return it, I was told they couldn't accept it because of hygiene reasons. What's more, I also noticed they don't seem to show any reviews from customers, which makes me question how transparent they are with feedback.
Review about: TechTrade
Laptop purchase
I was really happy with the customer service - Ryan gave me a call to sort out a little misunderstanding we had. The laptop I purchased is great, and it's nice to know the company cares about their customers.
Review about: Oliver Bonas
Cute homeware items
I just wanted to say how lovely the items I bought from this shop were - they were just what I needed to brighten up my home. There was such a fantastic variety of homeware to choose from, all so different and special, so it didn't take long to find something that suited my taste. The quality was fantastic, you could tell that a lot of effort had gone into designing them. Checking out was quick and easy, and I liked that I could pay contactlessly. All in all, a really enjoyable shopping trip.
Review about: TP Toys
Swing set purchase
I bought a swing set from this company not long ago and at first, I thought there was something wrong with it. But, when I got in touch with their customer service, they were really helpful and pointed out that I had just set it up the wrong way. They even went above and beyond by sending me a video tutorial on how to put it together correctly. I was really impressed by how well they treated me and how patient they were.
Review about: VidaXL
top service
Great chairs came on time ordering was easy delivery was quick
Review about: Solbari
happy experience shopping from Helena
The girls and I were going sunbathing at the beach but honestly, I feared for my skin. I have had breakouts and damaged skin in the past after being exposed to so much sunlight so I wasn't comfortable until Melia, told me about Solbari product. I ordered body and face skin sunscreen product, hoping it gets to me in time for the trip. Within 48 hours it was delivered to me and it was exactly what I wanted. I am satisfied with the product and will shop from them again whenever I need any of the products that they sell. I recommend Solbari to anyone looking to buy great skincare products and accessories.